Chapter 4 Quiz

Which one of the following is not a difference between affirmative action and diversity management? Affirmative action does not legitimize quotas. Affirmative action does not require companies to hire unqualified people. Affirmative action has created tremendous opportunities for women and minorities. Affirmative action is an intervention aimed at giving management a chance to correct imbalance. Affirmative action only refers to mandatory programs.

Affirmative action only refers to mandatory programs.

Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The (blank) requires the company to do provide this. Civil rights act Rehabilitation act Genetic information No discrimination act Americans with disabilities act Equal treatment directive

Americans with disabilities act

Herald Kelley hypothesized that people make causal attributions by observing three dimensions if behavior: Context, consistency, and simplification Consensus, storage, and retention Distinctiveness, retrieval, and consensus Consensus, distinctiveness, and consistency Consistency, recognition, and context

Consensus, distinctiveness, and consistency

Managers cannot be trained to reduce implicit cognition; the best that they can do is to merely recognize it's important True False

False

Stereotypes exist about gender, race, and age, but not about occupation. True False

False

surface level characteristics include (blank), age and race. Gender Attitudes Opinions Values Seniority

Gender

At its most basic, a person's behavior can be attributed to either (blank) or (blank) factors. Internal; external Motivated; accidental Effort; ability Success; failure Implicit; explicit

Internal; external

Which of the following is not one of the key perceiver characteristics that affect our perceptions of others? Needs and goals Category-based knowledge Nonverbal cues Experience with target Direction of gaze

Nonverbal ques

External factors include all of the following except Bad luck A difficult task Ineffective coworkers Putting forth effort An unsympathetic boss

Putting forth effort

When Vivian, the owner of a vintage furniture boutique, makes casual attributions about the behavior of her employees, she is observing the dimensions of consensus, distinctness, and consistency. True False

True