Chapter 4 test
According to the IMPACT model of interpersonal communication for law enforcement, how can an officer control his or her response?
Avoid inflammatory language; Acknowledge why the other person is upset or frustrated; Provide calm guidance.
Which two strategies should officers use to pull together relevant data and ensure they accurately capture an individual's story?
Clarifying and summarizing.
The problem-oriented policing process necessitates improving various skill sets, including a formal, sustained commitment to work together to accomplish a common mission. What is this referred to as?
Collaboration.
Compared to traditional policing, what are the benefits of proactive policing?
Community relationships; Knowledge of who lives in the community; Solving problems before they become bigger problems.
To improve officers' performance in common police practices, agencies can instruct personnel on skills that ease communication between the police and the public. What categories do these skills fall under?
Confirming information; Gathering evidence; Setting the stage.
Which of the following are part of the five verbal de-escalation "steps"?
Engage in resolution; Use empathy; Start problem solving; Get the person talking.
What type of policing uses results from research to inform decision-making rather than relying solely on theory, assumptions, tradition, or conventions?
Evidence-based policing.
Who sets the tone for the way a law enforcement agency communicates with both external and internal audiences?
The chief/sheriff as CEO.
Which communication factors affect how citizens feel about law enforcement after an encounter?
The degree of empathy the officer is able to show; The degree of connectivity the officer is able to show; The degree of helpfulness the officer is able to offer.
What is the application of analytical techniques to identify targets for police attention and interaction, and to prevent crime or solve past crimes?
Predictive policing.
If a police chief believes that the police should not just respond to incident after incident, but rather focus on the problems that cause the incidents, what type of policing does he support?
Problem-solving policing.
The problem-oriented policing strategy consists of four distinct parts, known by the acronym SARA. What does the "S" in SARA stand for?
Scanning.
Police agencies are in the best position to know their specific crime problems; thus, they are best equipped to work with researchers to come up with effective solutions. This is the premise of which type of policing?
Smart policing.
Motor vehicle stops are considered one of the best ways to prevent crime.
True.
