Chapter 5

33. Calculating gross pay for hourly workers is an example of ________ decision making. a. Structured b. Unstructured c. Undocumented d. Semistructured e. Procedural

a

Which of the following is NOT a reason that managers need IT support? a. Decrease in amount of data available. b. Increase in alternatives. c. Decrease in time available. d. Increase in data available.

a

38. A company's annual employee evaluation best fits which type of decision? a. unstructured b. structured c. semistructured d. confrontational e. wisdom

c

19. _____ is the process by which organizational goals are achieved through the use of organizational resources. a. Organizational decision making b. Operations c. Organizational strategy d. Organizational productivity e. Management

e.

25. Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases. a. Implementation b. choice c. design d. intelligence e. consideration

a

27. Which of the following is not a reason why managers need IT support? a. The number of alternatives is decreasing. b. Decisions must typically be made under time pressure. c. Decisions are becoming more complex. d. There is a growing need to access remote information sources. e. Decision makers are often based in different locations.

a

39. _____ is the efficient and effective execution of specific tasks. a. Operational control b. Management control c. Strategic planning d. Expertise e. Wisdom

a

45. Credit card companies would most likely use which of the following to check for fraudulent credit card use? a. Data mining b. Expert systems c. Neural networks d. Multidimensional data analysis e. Structured query language

a

83. _____ is the study of the impact of a change in the assumptions (input data) on the proposed solution. a. What-if analysis b. Statistical analysis c. Sensitivity analysis d. Goal-seeking analysis e. Simulation

a

86. Which capability of digital dashboards enables users to go into greater detail? a. Drill down b. Key performance indicators c. Status access d. Trend analysis e. Exception reporting

a

According to the video, which of the following presents the correct order for implementing a data mining process? a. Identify, Prepare, Model, Apply. b. Prepare, Identify, Model, Apply. c. Model, Identify, Prepare, Apply. d. Model, Prepare, Identify, Apply.

a

Being a figurehead and leader is part of the _____ managerial role. a. interpersonal b. processor c. informational d. decisional e. confrontational

a

Geocoding involves: a. integrating maps with spatially oriented databases and other databases b. encrypting spatial information c. accessing geographical information d. integrating organizational transactions with spatially oriented databases e. programming spatially oriented databases

a

Rank-and-file employees tend to make more _________ decisions. a. Structured b. Unstructured c. Undocumented d. Semistructured e. Procedural

a

The type of decision that can be made by following a definite procedure is called a(n) ______ decision. a. Structured b. unstructured c. undocumented d. semistructured e. procedural

a

Utilizing business intelligence systems accomplishes all of the following except: a. It increases personnel expenses. b. It supports a new business model. c. It enables the business strategy. d. It changes the way a company competes in the marketplace

a

Which of the following is not a characteristic of decision support systems? a. They support only lower- and middle-level managers. b. They are easy to use and construct. c. They can adapt to changing conditions. d. They usually utilize quantitative models. e. They support all phases of the decision-making process.

a

Which of the following statements regarding data visualization is true? a. They make applications more available and attractive to users. b. They are installed on a company's computer system rather than the Internet. c. They are not related to GIS or GPS systems. d. They do not support decision-making programs.

a

decisions are more common at lower organizational levels. a. Structured b. Unstructured c. Undocumented d. Semistructured e. Procedural

a

26. In the _____ phase of the decision-making process, managers test potential solutions "on paper." a. implementation b. choice c. design d. intelligence e. consideration

b

36. A large foreign automobile manufacturer is considering where to build a new manufacturing plant in the United States. They are making which type of decision? a. structured b. semistructured c. unstructured d. informational e. wisdom

b

40. _____ is the acquisition and efficient use of resources in accomplishing organizational goals. a. Operational control b. Management control c. Strategic planning d. Expertise e. Wisdom

b

42. Computer support is least for which of the following problems? a. semistructured and strategic planning b. unstructured and strategic planning c. semistructured and management control d. unstructured and operational control e. structured and strategic planning

b

77. Which of the following is not a true statement regarding decision making? a. Most decisions must be made under time pressure. b. All of the decision makers must be located in the same location. c. The number of alternatives is constantly increasing. d. It is usually necessary to conduct a sophisticated analysis in order to make a good decision.

b

84. Which of the following is not a characteristic of DSS? a. support all managers b. relatively difficult to use and construct c. adaptable to changing conditions d. usually utilize quantitative models e. support all phases of the decision making process

b

88. What type of data visualization technique allows analysts to extract information from the usage patterns of mobile devices? a. Geographic information systems b. Reality mining c. Online analytic processing d. Data mining

b

A company initiating an enterprise business intelligence system must acquire: a. A data mart that contains industry information. b. An enterprise data warehouse containing the information from the company's existing systems. c. A workforce with experience implementing business intelligence systems. d. A larger information technology department.

b

Business intelligence is: a. An information-gathering tool but not a decision-making tool. b. A tool for both gathering and analyzing data and decision making. c. A decision-making tool that works with data that have already been gathered. d. A dashboard that summarizes monthly data.

b

Digital dashboards provide all of the following capabilities except: a. drill-down b. transaction processing c. status access d. key performance indicators e. exception reporting

b

Monitor, disseminator, spokesperson, and analyzer are examples of the _________ role of a manager. a. Interpersonal b. Informational c. Decisional d. Authoritative

b

Which of the following information systems are very user friendly, supported by graphics, and provide exception reporting and drill down? a. decision support systems b. digital dashboards c. functional area information systems d. group decision support systems e. expert systems

b

Which of the following is not a basic role of managers? a. interpersonal b. processor c. informational d. decisional

b

Which type of decision requires a combination of standard solution procedures and individual judgment? a. structured b. semistructured c. unstructured d. informational e. wisdom

b

24. In the _____ phase of the decision-making process, managers construct a model that simplifies the problem. a. implementation b. choice c. design d. intelligence e. consideration

c

34. Which of the following is not a characteristic of unstructured decisions? a. They are complex. b. They typically are fuzzy and unclear. c. Standard solutions exist. d. Human intuition is involved. e. The first three phases of the decision-making process occur in no particular sequence.

c

35. When there is no well-understood or agreed-on procedure for making a decision, the decision is said to be: a. undocumented b. structured c. unstructured d. semistructured e. documented

c

41. Computer support is greatest for which of the following problems? a. semistructured and strategic planning b. unstructured and operational control c. structured and operational control d. semistructured and management control e. structured and management control

c

43. Searching for valuable business information in a database, data warehouse, or data mart is referred to as _____. a. structured queries b. database queries c. data mining d. query by example e. expert system queries

c

79. _____ are computer-based information systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement. a. Dashboards b. Functional area information systems c. Decision support systems d. Group decision support systems e. Expert systems

c

82. _____ is the study of the impact that changes in one or more variables of a decision-making model have on other variables. a. What-if analysis b. Statistical analysis c. Sensitivity analysis d. Goal-seeking analysis e. Simulation

c

85. This information system uses data visualization technologies to analyze and display data in the form of digital maps for planning and decision making purposes. a. Dashboard b. Transaction processing system c. Geographical information system d. Global positioning system e. Decision support system

c

A Management Cockpit is a strategic management room that contains an elaborate set of __________ that enable top-level decision makers to pilot their businesses better. a. Geographic information systems b. Mainframe computers c. Dashboards d. None of these

c

Data mining can be used in manufacturing and production to: a. Forecast medical coverage costs. b. Forecast levels of bad loans. c. Find key factors that help optimize manufacturing capacity. d. Correlate lists of people with critical illnesses.

c

In the _____ phase of the decision making process, managers set criteria for the evaluation of alternative potential solutions. a. implementation b. choice c. design d. intelligence e. consideration

c

The Management Cockpit best exemplifies which type of system? a. decision support system b. expert system c. digital dashboard d. functional area information system e. group decision support system

c

When a visitor gets to a Web site by typing in the address (or URL) of the Web site, it is considered which type of Web traffic? a. Referring site. b. Indirect traffic. c. Direct traffic. d. Search engine.

c

Which capability of digital dashboards enables users to obtain the latest data available on key performance indicators or some other metric, ideally in real time? a. Drill-down b. Key performance indicators c. Status access d. Trend analysis e. Exception reporting

c

Which of the following programs includes online analytical processing (OLAP)? a. Access b. Data Mart Query c. Excel d. Word

c

Which of the following uses a cookie to start a clock? a. Page Views. b. Pages per Visit. c. Average Time. d. Date Stamp.

c

23. In the _____ phase of the decision-making process, managers examine a situation and identify and define the problem. a. implementation b. choice c. design d. intelligence e. consideration

d

28. Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment. a. less, decreased b. more, decreased c. less, increased d. more, increased e. neither more nor less, decreased

d

29. Which of the following is not a characteristic of a structured decision? a. It is routine. b. It is repetitive. c. Human intuition is not involved. d. The first three phases of the decision-making process need not occur in any particular sequence e. Standard solutionsexist.

d

67. Data mining can be used in which of the following fields? a. Retailing and sales b. Insurance c. Banking d. All of these

d

72. An example of a key performance indicator is: a. Network traffic. b. Server load. c. Transactions per second. d. Return on investment.

d

A(n) _____ provides rapid access to timely information and direct access to management reports. a. decision support system b. expert system c. neural network d. digital dashboard e. data warehouse

d

According to Economist Herbert Simon, decision making is composed of: a. Intelligence. b. Design. c. Choice. d. All of these.

d

At the end of a semester, a student knows that she must achieve a grade of 81 or higher on her final exam to get an A in the course. She has just performed what kind of analysis? a. What-if b. Qualitative c. Sensitivity d. Goal-seeking e. Simulation

d

Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role. a. interpersonal b. processor c. informational d. decisional e. confrontational

d

Business Intelligence applications can be used by: a. Managers only. b. Customers only. c. All levels of employees but no one outside of the company. d. All levels of employees plus customers and suppliers.

d

The primary distinguishing characteristic of geographical information systems is: a. every record or digital object has a unique identifier b. every record or digital object is visible to the user c. every record or digital object must be accessed by programmers d. every record or digital object has an identified geographical location e. every record or digital object is encrypted

d

Which of the following does not use data to make decisions? a. Operational Control. b. Strategic Control. c. Management Control. d. All areas mentioned use data.

d

_____ attempts to find the value of the inputs necessary to achieve a desired level of output. a. What-if analysis b. Qualitative analysis c. Sensitivity analysis d. Goal-seeking analysis e. Simulation

d

46. A company wants to use data from past promotional mailings to identify people who would likely respond favorably to future mailings. This company would most likely use: a. Structured Query Language b. multidimensional data analysis c. neural networks d. expert systems e. data mining

e

76. Characteristics of an organizational decision support system include which of the following? a. affects several organizational units or corporate problems b. cuts across organizational functions or hierarchical layers c. involves computer-based technologies d. integrates with enterprise wide information systems e. all of the above

e

78. _____ refers to applications and technologies for consolidating, analyzing, and providing access to vast amounts of data to help users make better business and strategic decisions. a. Transaction processing systems b. Functional area information systems c. Expert systems d. Geographical information systems e. Business intelligence

e

81. DSS characteristics include which of the following? a. support managers at all organizational levels b. support all phases of the decision making process c. adaptable to changing conditions d. usually utilize quantitative models e. all of the above

e

87. Which capability of digital dashboards enables users to have reports that highlight deviations larger than certain threshholds. a. Drill down b. Key performance indicators c. Status access d. Trend analysis e. Exception reporting

e

_____ provides users with a view of what is happening, whereas _____ addresses why it is happening. a. Multidimensional data analysis, Structured Query Language b. Data mining, multidimensional data analysis c. Data mining, expert system d. Multidimensional data analysis, neural networks e. Multidimensional data analysis, data mining

e