chapter 5

Name the four different types of seating arrangements discussed in the text and indicate when each is most appropriate.

1) fan type 2) conference seating 3) classroom seating 4) horseshoe arrangement

Which of the following strategies is least appropriate for far transfer?

Using standardized procedures, processes, and checklists

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types.

false

Which of the following is a major cause for loss of explicit and tacit knowledge?

older employees retiring

near transfer

useful when a series of steps need to be followed

Which of the following represents the lowest level of manager support for training?

Encouragement of trainees' participation in training

A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

conference seating

best when there is limited presentation & no small group interaction and emphasizes total group discussion

fan type seating

better for allowing trainees to see from any point in the room

Explicit knowledge _____.

can be managed by a knowledge management system

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content

concept map

The smaller the room, the more a trainer's gestures and movements must be exaggerated to get the audience's attention.

false

Traditionalists prefer active learning environments and innovative training techniques.

false

Effective knowledge sharing is most likely when employees _____.

have easy access to information within the context of their jobs

classroom type seating

is better for knowledge acquisition, w/ lecture and audiovisual presentation being primary training method

In a _____ review meeting, a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals.

performance appraisal

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

support network

A metaphor is a device such as a pattern of letters, ideas, or associations that assists in remembering something.

false

far transfer

if the tasks emphasized in training involve more variable interactions with people or equipment and unpredictable responses

horseshoe arrangement seating

When training requires both presentation and total-group instruction

Using managers and employees as trainers decreases the perceived meaningfulness of the training content.

false

When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer.

false

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

feeling learners

Describe how awareness of generational differences can help create an appropriate learning environment. Consider at least three of the generations discussed in the text.

Awareness of generational differences are going to help you create an appropriate learning environment because every generation learns differently. Baby boomers prefer classroom learning. Gen X learners prefer technological learning. And millineals prefer learning on demand.

_____ prefer blended learning.

Millennials

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

Self-fulfilling prophecy

Which of the following statements is true of lesson plans?

They ensure that both the trainee and the trainer are aware of the course and program objectives.

Which of the following statements is most true of Traditionalists?

They value direct presentation of information that is organized logically.

Which of the following statements is true of near transfer?

Trainees should be encouraged to focus only on important differences between training tasks and work tasks rather than unimportant differences.

A _____ refers to an organized program of study designed to meet a complex learning objective.

curriculum

Which of the following is a major aid in communicating tacit knowledge?

discussion

Low levels of opportunity to perform may indicate that _____.

training content is not important for the employee's job

A curriculum covers more specific learning objectives and addresses a more limited number of competencies than a course or program.

true

Companies experience loss of explicit and tacit knowledge when older employees retire.

true

In developing a lesson outline, trainers need to consider the proper sequencing of topics.

true

Millennials like to learn by working alone and helping others to learn.

true

Opportunity to perform is influenced by both the work environment and trainee motivation.

true

The basic level of training support that a manager can provide is acceptance.

true

Traditional classroom-type seating makes it difficult for trainees to work in teams.

true

Conference-type seating is most appropriate when training involves small group discussions.

false

Regarding opportunity to perform, breadth refers to the number of times or the frequency with which trained tasks are performed on the job.

false