Chapter 5 Interviewing job applicants

The four responses a interviewer can make to indicate that they are listening

1. Eye contact 2.Follow up questions 3.Commet on the applicants answers 4. Using non-verbal gesture

The three advantages of using multiple rather than single interviewers.

1. Two heads are better then one 2. Multiple interviewers evaluate applicants from different perspectives. 3. Reduces the impact of any biases that an interviewer may hold.

Know the strategies that firms use to try to limit the influence of IM tactics

1. Withhold information regarding the job until the end of the interview 2. Avoid telegraphing the "right" answer prior to asking the question. 3. Ask some questions that make it difficult for applicants to present themselves favorably 4.Ask questions that make it difficult for applicants to identify the " preferred" answer 5. Probe for more details when applicants make certain claims.

Self-promotion

Applicants embellish the truth when describing themselves, their future plans, or their past accomplishments in an effort to highlight attributes they believe the interviewer is seeking , like leadership skills and goal-orientation. 1. taking more credit than deserved for creating positive outcomes 2. exaggerating the importance of their positive outcomes, 3. falsely claiming that they successfully circumvented barriers that were impeding their success. Self-promoters are likely to downplay or ignore negative aspects of their background, while taking credit for positive ones.

Ingratiation

Applicants express values, beliefs and opinions thought to be held by the interviewer. Their aim is to get interviewer's to like them.

Situational Questions

Examine how the applicants would respond to hypothetical situations that are similar to those that they may encounter in their jobs.

Understand the role of job analysis in the development of interview questions.

Firms must ask the right questions, when searching for a source of questions the place to start is the job analysis. By basing interview questions on job analysis information, employers ensure that the questions are job-relevant because they assess applicants on the essential functions and KSAP's needed to perform the job.

Structured interviews help with

Firms to comply with anti-discrimination law

Know how the use of IM tactics influence the hiring process

Interviewer's are more likely to hire applicants who are skilled at using IM tactics. Applicants using Ingratiation tactics get hired because they like people who share similar beliefs. Users of self-promotion tactics get hired because they are able to convince interviewers of their competence.

Serial interviews

Interviewers meet each applicant separately, at different times.

Structured interviews

Is defined as any enhancement of the interview that is intended to improve the accuracy of interviewers assessments by increasing standardization or otherwise assisting interviewers in determining what questions to ask and how to evaluate responses. When interviewers ask the same set of questions they cam compare applicants based on similar information.

Rapport

It helps build the applicants self-confidence so they don't feel nervous while the interview is taking place

Know the three different questions that can be asked

Self-descriptive Situational Behavioral

How do structured interviews minimize the effects of ingratiation tactics.

Structured interviews are especially effective at minimizing ingratiation tactics because this type of interview enables interviewers to keep a job related focus allowing applicants fewer opportunities to schmooze.

Note taking

Taking notes is an additional way interviewers can demonstrate to applicants that they are listening to them and that what they are saying is important enough to record. Note taking is important for other reasons as well, it encourages interviewers to pay attention to what is being said and to organize their thought. It also increases the accuracy of applicants interview ratings by ensuring that important information is recorded and considered.

Comparing Serial to panel interviews

The former offers the advantage of getting a broader sampling of information because each interviewer asks different questions. When firms gain a grater amount and variety of information about applicants, they can draw better conclusions.

Behavioral Questions

The second most important type of questions, are based on the notion that past behavior question, interviewers present applicants with a set of circumstances that are similar as possible to those that the person would face on the job.

Panel interview

When all the interviewers are present during the questioning.

Self-descriptive

allow applicants to describe themselves along a variety of dimensions, such as background, career aspirations, likes and dislikes, opinions and philosophy, and knowledge skills and abilities.

Probing

is a follow up question that asks applicants to elaborate on their answers to provide additional information. 1. it sends applicants a signal that more detailed answers are required for subsequent questions. 2. Probing is vital when applicants try to evade a question 3. Probes should be used when applicants provide a poor answer to a question, and interviewer has reason to believe that the question may have been understood. 4.Test hypothesis about applicants