Chapter 5 Part 2
If a quick procedure corrects the problem, what is the next action to take?
You can jump to verifying the full system functionality
What should the technician do if denied access to command line tools?
You may need to access the CLI as an administrator
What is the final step in the troubleshooting process?
You must document your findings, actions, and outcomes.
How do virtual machines connect machines to the internet?
by using a virtual network adapter that acts like a real adapter in a physical computer
What is Windows XP Mode?
A program available for Windows 7 Professional, Enterprise, and Ultimate
What are Run Line Utilities used for?
Allows you to enter commands to configure settings in windows, system diagnostic and notifications
What is a differential backup?
Backups all the files and folders that have been created or modified since either the last normal backup or the last incremental backup and does not mark as archive.
What is an incremental backup?
Backups all the files and folders that have been created or modified since either the last normal backup or the last incremental backup and marked as archived.
When should a technician create a restore point?
Before making changes to a system, when updating the OS, and when installing a driver.
What is a copy backup?
Copies all selected filesand does not mark the files as archived
What are the benefits of a preventive maintenance plan?
Decreased downtime, Improved performance, Improved reliability, Decreased repair cost
What three components of a computer should be periodically updated?
Device Driver Updates, Operating System Updates, and Firmware Updates
What are two utilities that are useful for preventive maintenance?
Disk Defragmenter and the Disk-Error-Checking tool, or CHKDSK
What is ReadyBoost?
Enables the OS to treat an external flash drive as a hard disk cache when there is not enough RAM available
What is the benefit of using the Folder Options utility to manage the directory and folder settings?
Ensuring proper access to files
After solving the problem what is the next step in troubleshooting process?
Establish a plan of action to resolve the problem and implement the solution.
What two Windows tools can be used to schedule tasks?
GUI based Windows Task Scheduler or the CLI at command
What three tabs are available in the Folder Options utility?
General Tab, Search Tab, and View Tab
What are virtual machines sometimes called?
Guest
What five maintenance tasks should be included in a plan?
Hard drive backup, Hard drive defragmentation, Updates to the OS and applications, updates to antivirus and other protective software, and hard drive error checking
OS problems are attributable to three sources, what are they?
Hardware, application, or configuration issues.
What Control Panel utilities are unique to Windows 7?
Home Group - Action Center - Windows Defender - Remote App and Desktop Connections - Troubleshooting
Where are the Windows centralized settings located for many features that control the behavior and appearance of the computer?
In the control panel
What is a service?
Is a type of application that runs in the background to achieve a specific goal or wait for a request
What is Windows Virtual PC?
Is the virtualization platform for Windows 7 to partition system resources for a windows OS among virtual machines
What does the event viewer do?
Logs the history of events regarding applications, security, and the system
What five points options are available in the User Accounts utility?
Manage your password, Change your picture, change your accounts name and type, manage another account, and change user account control settings
What is a daily backup?
Only backup the files that are modified on the day of the backup
What Microsoft utility is recommended for removing, changing, or repairing applications?
Programs and feature utility
What type od disk drive is Disk Defragmenter not recommended to use on?
SSDs
How does a user access Internet Options?
Start>Control Panel>Internet Options
What utility is used to view basic system information, access tools and configure advanced system settings?
System utility
What are some of the utilities that the Computer Management console provides access to?
Task Scheduler, Event Viewer, Shared Folders, Local user and groups, performers, device manager, and disk management
After developing theories about what is wrong, what is the next step to solving the problem?
Test your theories to determine the cause of the problem.
Where are security settings maintained in Windows 7 and Vista?
The Action Center
What is the hypervisor?
The software that creates and manages on virtual machines on a host machine
What are the two distinct parts of the performance console?
The system monitor and performance logs and alerts
What can technicians use Remote Desktop and Remote Assistance for?
To repair and upgrade computers
What are the two types of hypervisors?
Type 1 Native and Type 2 Host
What is another name for the hypervisor?
Virtual Machine Manager
