Chapter 5 Quiz

A goal is a specific commitment to achieve a measurable result within a stated period of time. a. True b. False

a. True

A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically. a. vision statement b. objectives statement c. code of ethics d. management code e. mission statement

a. vision statement

A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics a. True b. False

b. False

Frank, the fire chief, told his employees to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Frank was asking for his workers' a. focused heart statements b. policies c. strategic goals d. synergy objectives e. SMART goals

e. SMART goals

Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement. a. True b. False

a. True

Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization. a. True b. False

a. True

Quality Vacuum has been manufacturing excellent vacuum cleaners for over 50 years. In the employee break room is a banner that reads, "We will always provide the highest-quality vacuums at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders." This statement is Quality Vacuum's a. heart pact b. objective statement c. vision statement d. code of ethics e. mission statement

e. mission statement

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times. a. True b. False

b. False

There is little proof that writing out goals helps an individual feel more confident and energetic when entering a new group. a. True b. False

b. False

________ is setting goals and deciding how to achieve them. a. Focusing b. Organizing c. Regulating d. Controlling e. Planning

e. Planning

Alexia, a district manager for a retail hardware store, asked her store managers for their store goals next year. Denise, one of the store managers, said, "I am going to increase my market share significantly next year by visiting businesses." Alexia then responded to Denise with "Precisely how much are you going to increase your market share and by what date?" Alexia is asking Denise to formulate a SMART goal. a. True b. False

a. True

In the office of every general manager of Relaxing Hotel there is a small poster that reads, "We ant to become the only place our customers want to stay for the night while traveling." This is the vision statement for Relaxing Hotels. a. True b. False

a. True

Neal, a middle manager for a large restaurant chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal. a. True b. False

a. True

To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning. a. True b. False

a. True

A music teacher asked her students to set a really hard goal, such as increasing their practice time by 10 hours per week, which would cause her students to reach beyond what they think is possible. This is known as a(n) a. mission statement b. stretch goal c. strategic goal d. MBO plan e. growing goal

b. stretch goal

Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna's goal of finishing her office work quicker is a(n) a. strategic plan b. strategic goal c. operational goal d. tactical plan e. operating plan

c. operational goal

A(n) ________ is a standing plan that outlines the general response to a designated problem or situation. a. order b. norm statement c. policy d. ethical value e. standing rule

c. policy

An organization should adopt planning and strategic management to a. decrease costs and increase synergy b. keep employees happy, encourage new ideas, and decrease costs c. provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage d. develop MBO, encourage new ideas, and increase profits e. provide encourage new ideas and increase organization diversity

c. provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage

A goal is a. a type of mission statement b. a type of plan c. a norm that can result in organization synergy d. a specific commitment to achieve a measurable result within a stated period of time e. the purpose of the organization

d. a specific commitment to achieve a measurable result within a stated period of time

Mr. Jones, the department manager, told his employees that he wanted them to write down their work goals for the year. To help his workers achieve their stated goals, the next thing that he should ask for are each worker's a. code of ethics b. business plan c. personal vision d. values e. action plan

e. action plan