Chapter 5 - Stakeholder Analysis & Communication

All project teams progress uniformly through five stages of team development.

False

Information is power. Withholding or distorting project information is a viable and potentially useful approach to increase power for the project manager.

False

The "relationship" topics within team ground rules, such as "discuss openly and protect confidentiality" and "avoid misunderstandings", should eliminate the need for the team to address how to handle conflict.

False

Virtually all studies have determined that relationship conflict can contribute positively to a project team's success.

False

When a decision needs to be made quickly or requires significant authority it is often useful to delegate the decision to one or two team members.

False

Which two project team success factors have shown the strongest correlation to successful project performance as perceived by senior managers?

Stimulating work environment and opportunity for team and individual recognition

The personal values of team members on high-performing teams can be enhanced through which of the following team behavior methods?

Team members demonstrate a constant focus on improvement.

A project manager understands the importance of understanding individual motives, and takes the time to ask each team member what he or she personally wants from being involved in the project.

True

The adoption of specific ground rules that specify acceptable behaviors by project team members can improve working relationships, effectiveness, and communication.

True

The negotiation process involves several steps such as: preparing for negotiation; knowing your walk-away point; and working towards a common goal.

True

The value of engaging a subject matter expert early in a project should be balanced against the potentially significant cost of paying for his or her expertise over a longer period of time.

True

When a project team member is not performing, rewards may not prove as effective as a coercive approach that threatens the team member with undesired consequences.

True

Reward power relies upon persuading others based upon giving them some form of reward. It is most appropriately used when:

a team member performs well

All of the following are among the activities a project manager should undertake to develop a highly effective team EXCEPT:

assess sponsor capability

All of the following are among ground rules that have proven widely useful to project teams EXCEPT:

avoid conflict at all costs

All of the following are advantages associated with assigning both core team members and subject matter experts to the project as soon as possible EXCEPT:

early assignment of SMEs to the project saves money

Which of these is NOT one of the capabilities that will help project team members develop team synergy?

insensitivity towards others

Which of these is NOT among the common task-related sources of project conflict?

personalities

Project teams often adopt ground rules to address which of the following relationship topics?

protect confidentiality

During which stage of team development do team members attempt to jockey for power, ask many questions and establish dubious goals?

storming