Chapter 6 On-the-job Training Methods

Which of the following best describes job rotation training in Canada?

It is one of the most effective types of training and it is used infrequently

Which of the following is NOT supported by mentoring research?

Mentored individuals had higher organizational commitment

Which of the following would NOT be considered an advantage of apprenticeship programs from the perspective of a construction company?

a way to reduce labour costs

Which of the following occurs during the performance step in job instruction training?

allow the trainee to complete all the steps

Which training method couples components of on-the-job training with lectures, usually at local colleges or technical universities?

apprenticeship

Which off-the-job training method is similar to job instruction training because both techniques rely on observation, rehearsal, reinforcement, and transfer?

behaviour modelling

Which training method shares characteristics similar to mentoring but with a more narrow focus?

coaching

What are the critical deliverables of the Standards Red Seal Program in Canada?

consistency of training and promoting skilled labour mobility across Canada

In order to ensure compliance with money laundering legislation, a Canadian chartered bank develops software that prompts tellers to complete specific paperwork when clients deposit $10,000 or more during a single transaction. Failure of a bank to complete the required paperwork may lead to severe financial penalties for the bank. What term best describes the on-the-job training method being used by this bank?

electronic performance-support systems

Apprenticeships are a training method involving tri-party agreements among labour, the government, and a training organization. Fundamentally, this method aims at addressing specific organizations' staffing needs.

false

As a best practice, job instruction training should NOT be integrated into other training methods including off-the-job methods so as to reduce training complexity.

false

Coaching and mentoring are synonymous, focusing on broad skill needs of trainees.

false

Evidence provided in the textbook indicates that apprenticeship programs tend to attract greater representation from specific sectors of the labour market, particularly First Nations, women, and members of visible minorities.

false

Job rotation is one of the most effective types of training programs and is frequently used compared to other methods

false

Job rotation programs appear to be linked with improvement in knowledge and skill acquisition; however, evidence does not support any positive linkages between job rotation and career benefits.

false

Marie, an experienced co-worker, tells a trainee that "in a couple of hours you will have mastered this machine." Marie is attempting to lower the trainee's self-efficacy.

false

One of the most important advantages of the job rotation approach is that it eliminates the need to consider the trainee's existing skill set, hence speeding up the training process.

false

Performance aids may be used effectively when employees perform tasks that require remembering a series of steps. This method is particularly useful when tasks are performed frequently.

false

RBC's Career Launch program described in the textbook uses primarily job enrichment and coaching to help break the cycle of "no job, no experience" in Canadian youth.

false

Stretch assignments are job assignments that aim to "stretch" employees by having them work on projects in which they are given more responsibility and autonomy

false

The mentoring relationship is enhanced if the mentee has a formal reporting relationship to the mentor

false

What is the most significant input required when building interest for job instruction training in the preparation step?

finding the appropriate rewards

You are trying to determine whether job rotation is a good fit for your organization's training needs. Which of the following are likely reasons supporting the usage of job rotation?

greater staff flexibility and cross-pollination of skill sets

What are the salient foci of the coaching training method?

improve employees' strengths and potential

Sandy, a corporate safety officer, is an advocate of the job instruction training approach. When she shows trainees how to work safely around a machine, allows opportunities for trainees to practise, and ensures everyone has an opportunity to ask questions, which step of the job instruction method is Sandy in?

instruction step

What should a human resource department do at a strategic level when putting together a job rotation plan for its employees?

job rotations should be integrated into the larger training program

From a trainer's perspective, what is the reasoning behind using performance aids on the job?

memorization of tasks takes too much training time

Which of the following statements is NOT consistent with information provided in the textbook on mentoring programs?

mentoring does not require much in a way of an investment by organizations

When comparing off-the-job training to on-the-job training, which statement is true according to the textbook?

off-the-job training can be much more costly than on-the-job training

Judy, a manager at a local car manufacturing company, decides she wants to use more on-the-job training to improve the quality of output. From the menu of training methods available, which method would NOT be an on-the-job option available to Judy?

offering a series of lectures on quality improvement provided by an internal quality expert

What proportion of the workforce do tradespeople represent in Canada?

one in five

From the perspective of an employee, what are some of the benefits associated with job rotation?

opportunities for greater remuneration and enhanced career opportunities

Which of the following approaches to on-the-job training describes a pre-flight checklist used by a pilot to ensure all pre-flight procedures have been properly executed?

performance aid

Which of the following statements is congruent with evidence relating to the financial outcomes of participating in apprenticeship programs in Canada?

positive return on investment and short pay-back periods

Job instruction training has four steps: preparation, instruction, performance, and follow-up. In which step does the trainer attempt to build the trainee's belief that he/she will be successful?

preparation

In which phase of job instruction training does the trainer support the trainees by using techniques that enhance the trainees' self-efficacy?

preparation phase

The supervisor allows the trainee to complete the entire job during job instruction training. What type of intervention should the supervisor use to encourage successful job completion with appropriate behaviours by the trainee?

reinforce correct behaviour

An organization wants to develop employees by having them work on challenging tasks and projects that involve learning new knowledge and skills. What is this called?

stretch assignments

Which of the following best represents the results of a study on the effectiveness of structured on-the-job training?

the structured approach produced 86 percent fewer rejects, and their troubleshooting ability increased by 75 percent

Evidence appears to suggest that on-the-job training methods are very popular with small and medium-sized enterprises (SMEs). Which of the following variables likely support the wide usage of on-the-job training methods by SMEs?

they are less expensive

According to the textbook, why are many employers reluctant to participate in apprenticeship programs?

they simply do not see the benefits

Which statement best captures the purpose driving apprenticeship programs in Canada?

to address the collective training needs of specific occupations in broad industrial sectors

What was the motivation behind RBC starting its Career Launch program?

to provide recent university graduates with work experience so they may develop workplace skills

A successful mentoring program should have specific evaluation criteria against which the success of the program will be measured.

true

Following Nellie is an approach to on-the-job training

true

Given the low costs associated with on-the-job training methods, it is very popular with small and medium size companies in Canada.

true

In order for coaching to be effective a few critical elements are needed. Some of the most important are trust between coach and trainee and a planned approach to the process.

true

Job instruction training incorporates many principles of behaviour modelling training.

true

Job rotation is an effective way of cross-training employees.

true

Mentors play two major roles including career support and psychosocial support

true

On-the-job training has been described as the most misused method of training

true

One of the critical steps in job instruction training is performance

true

The choice of on-the-job, off-the-job, or blended training should be anchored on training needs and objectives

true

Tradespeople in Canada represent one in five employed Canadians

true

Your company is considering using only on-the-job training methods moving forward. Before making a final decision, senior management wants to review the pros and cons associated with this approach and asks you to put together a short report addressing their query. Which of the following points is unlikely to be in your report?

using our most experienced employees as subject matter experts ensures trainers will use best practices on how to train, saving us lots of money in the process

Which of the following scenarios is NOT a good match for the usage of performance aids?

employees need to do a fairly routine activity daily with little negative impact if done poorly

Mentoring is classified in the textbook as the most basic on-the-job training method

false

Which component in the preparation step of job instruction training attempts to answer for the trainee the question "What is in it for me"?

showing personal advantage

Which of the following are NOT considered on-the-job training methods?

simulation and lecture