Chapter 6 quiz

You manage a work group of ten secretaries who take turns answering phones, sorting mail, and typing and filing correspondence. Using the job characteristics theory, how can you assure that this team is happy and productive? a. Break the job down into small component tasks and standardize them. b. Provide bonuses for low absenteeism and for staying with the company. c. Give them autonomy in deciding how to organize the workload. d. Promote the best workers into lower-level management positions.

Give them autonomy in deciding how to organize the workload.

Brett and Lina work in different departments, but both receive 3% raises. Most of Brett's coworkers receive a 5% raise. Most of Lina's coworkers receive a 1% raise. Brett is unhappy with his raise, but Lina is happy with hers. Brett and Lina have different reactions to their raises because their raises have different _________. a. surface value b. symbolic value c. objective worth d. financial implications

Symbolic value

____ is the degree to which a job requires completion of a whole and identifiable piece of work, according to the job characteristics theory. a. Task visibility b. Task meaningfulness c. Task identity d. Task significance e. Task recognition

Task identity

Albert works as a salesperson making $18 an hour plus 5% of every sale he makes. He receives two weeks of paid vacation a year, as well as 50% matching in a 401K retirement fund. In this scenario, $18 an hour represents Albert's __________. a. commissions b. perquisites c. compensation package d. base pay

base pay

The extent to which goals are challenging, attainable, and require effort is known as goal ___________. a. acceptance b. commitment c. difficulty d. specificity

difficulty

What is the second step in the performance appraisal process? a. documentation b. compensation c. evaluation d. communication

documentation

What term refers to the degree to which employees have the authority to set their own work goals, make decisions, and solve problems? a. empowerment b. participation c. collaboration d. expectancy

empowerment

Pensions are an example of __________. a. perquisites b. indirect compensation c. a profit-sharing plan d. an award

indirect compensation

According to goal-setting theory, which of the following strategies is NOT likely to result in improved performance? a. establishing goals that will encourage worker acceptance b. holding employees accountable for goals they were involved in setting c. setting goals that are challenging and require effort d. setting unspecified goals so that workers can establish their own measures

setting unspecified goals so that workers can establish their own measures

What is the central feature of a 360-degree feedback system? a. wide-ranging feedback, as well as subjective measures of performance b. objective and easily measurable performance standards c. a one-on-one meeting between the employee and the supervisor d. both constructive feedback and destructive criticism

wide-ranging feedback, as well as subjective measures of performance