Chapter 7

9.delegation of decision-making authority.

The multidivisional structure allows:

15.Overspecialization

Which of the following may result in employees becoming bored and dissatisfied with their jobs?

3.It helps ensure that all members of a company share values.

Which of the following statements is TRUE of organizational culture?

7.Their membership is likely to be composed of people from different functional areas.

Which of the following statements is TRUE of project teams?

17.tall

A ______ organization typically has many layers of management

16.Geographical

A beverage company that manufactures and markets certain premium brands of drinks has two divisions—one in Europe and the other in Asia. Both divisions cater to the same type of clientele. However, this method of organizing jobs has helped the company be more efficient and responsive to local competition. Which of the following types of departmentalization is the company using?

10.product departmentalization to organize jobs.

A company that manufactures toiletries and other grooming commodities has separate units for personal care, home care, and health care. Thus, the company is following:

6.Specialization

Aries Corp. is a multinational food company that manufactures baked snacks and confectionery. To increase employee productivity, the company decides to assign each employee a single task. For example, workers in the packaging unit work only for that segment and do not change their roles. Which of the following concepts is illustrated in this scenario?

1.Upward

At Alpha Inc., subordinates send efficiency and quality reports to their respective managers at the end of each week. Which of the following patterns of formal communication does this best illustrate?

4.Teams measure performance indirectly.

How do work teams differ from working groups?

19.Matrix

In Yousef's company, management often has to run different projects at the same time that include people from different departments with different specialties. These employees usually report to their department manager and the team leader. What form of organizational structure does this describe?

5.Any related communication between them will be horizontal communication.

In a pharmaceutical firm, the vice president of marketing wants to plan and coordinate the launch of a new drug with the vice president of research and development.

8.diagonal communication.

In an organization, the vice president of marketing directly assigns a task to a production supervisor. The pattern of formal communication illustrated in this scenario is:

18. It occurs when the activities that must be performed within an organization are too numerous for one person to handle.

In the context of assigning tasks within an organization, which of the following statements is TRUE of specialization?

20.feedback

Managers should always encourage ___________, even if it is negative. If this is not provided, then communication will be ineffective and can drag down overall performance.

11. a work group

Sales people who are individually accountable for their work and results but have the same goal as the organization—to increase sales—are an example of:

12.Overcentralization

Walter Serves, an international fast food chain, is facing tough competition in foreign markets. Any decision, such as introducing a new product or service, dropping an existing product line, or changing promotional strategies, needs to be approved by the top managers in the company's headquarters. It takes a lot of time to implement decisions, and as a result, the company is unable to effectively respond to changes and problems on a regional scale. Which of the following causes can be attributed to the problems faced by Walter Serves?

13.They have the flexibility to change rapidly to meet the competition.

What is an advantage of self-directed work teams?

2.Such a team is referred to as a task force.

When BlueGiant Electronics Inc. faced the problem of frequent customer complaints and declining sales, a temporary, cross-functional team was created to look into the matter. In six months, the team made suggestions and initiated necessary changes within the company to improve brand image and regain customer loyalty.

14.grapevine

When Sophie learned about Rebekkah's divorce, she told everyone at lunch and everyone sitting near her in the office. This informal channel of communication is known as the _______________, informal channels of communication, separate from management's formal, official communication channels.