Chapter 7. Management and Leadership

Those managers considered as top management in an organization would include the

- Chief Operating Officer - Chief Financial Officer - Chief Executive Officer

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

- Organization's self concept - Customer needs - Nature of the product or service

Leaders in traditional organizations who direct employees are likely to:

- give specific assignments - explain routines - provide performance feedback

The tasks of knowledge managers include

- making information known to everyone in the organization - finding the right information - keeping information in a readily accessible place

The control function of management (select all that apply):

- measures performance relative to the planned objectives and standards - takes corrective action when necessary - rewards people for work well done

Top management sets the vision for the organization and may work with others to establish a mission statement that outlines its

- product or service offering - self-concept

An organization's vision gives it a:

- sense of purpose - set of values

______ ______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

The control process provides ________ that lets managers and workers adjust to deviations from plans and changes in the environment.

feedback

The definition of _______ states: the broad, long-term accomplishments an organization wishes to attain.

goal

________ are long-term accomplishments an organization wishes to attain. ________ are short-term statements detailing how to achieve the organization's goals.

goal; objective

The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.

goals

The difference between leaders and managers is that ________ establish a vision and corporate values, while ________ carry out that vision.

leaders; managers

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is ________.

management

A ______ ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

An organization's ________ gives it a sense of purpose and a set of values that unites workers in a common destiny.

vision

A ________ gives an organization a sense of purpose and a set of values that unite workers.

vision

The definition of _______ analysis states: a planning tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

SWOT

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) _______ analysis.

SWOT

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

A SWOT analysis

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

________ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

External

______ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency.

Leadership

______ is a broad explanation of why the organization exists and where it is trying to go.

Vision

________ leadership is a leadership style that involves making managerial decisions without consulting others.

autocratic

The definition of ______ ______ states: choosing among two or more alternatives.

decision making

The definition of _______ states: choosing among two or more alternatives.

decision making

The definition of a(n) ________ ________ states: an outline of the fundamental purposes of an organization.

mission statement

The definition of ________ states: specific, short-term statements detailing how to achieve the organization's goals.

objective

A(n) ________ is a specific, short-term statement of how to achieve the organization's long-term ________.

objective; goals

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

Directive leaders are often needed in organizations with workers who lack ________ and ________ needed to do the job.

skill; experience

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

staffing

The definition of _______ _______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

_______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

management

________ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. (Enter one word in the blank.)

management

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

A company's ________ is a broad explanation of why the organization exists and where it is trying to go.

vision

Employees who get things done using an organization's financial resources, equipment, and information are ________.

managers

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

In organizations, ________ strive to produce order and stability, whereas ________ embrace and manage change.

managers; leaders

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is _______.

staffing

The definition of _______ _______ states: highest level of management, consisting of the president and other key company executives who develop strategic plans.

top management