Chapter 7: Organization, teamwork, and communication.
The organizational ___ outlines a company's widely shared values, beliefs, and traditions, philosophies, rules and role models for behavior.
Culture
Which two factors would lead to a business being more centralized in its organization?
Decisions to be made are risky. Low-level managers are not highly skilled in decision-making.
Managers should always encourage ___, even if it is negative. If this is not provided, then communication will be ineffective and can drag down overall performance.
Feedback
Internal company networks that increase communication across different departments and levels of management and help with the flow of everyday business activities are called
Intranets
A real estate agency matches its brokers to the type of groups it services: first-time home buyers, urban dwellers, house flippers, business owners, etc. This exemplifies ___ departmentalization
customer
A real estate agency matches its brokers to the type of groups it services: first-time home buyers, urban dwellers, house flippers, business owners, etc. this exemplifies ___ departmentalization.
customer
In a(n) ___ organization the decision-making authority is delegated as far down the chain of command as possible.
decentralized
Rather than have the top level of management make all the decisions, Jake's company gives all lower-level managers the authority to make decisions for his or her department. Jake's company operates as a(n) ______ organization.
decentralized
If Pete was tasked with developing an organizational structure for his company, he would ______.
define the various positions in the company and their relationship to one another
Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______.
delegation of authority
The grouping of jobs into working units usually called departments, units, groups, or divisions is called
departmentalization
If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?
matrix
A permanent, formal group that performs a specific task is called a ___.
Committee
Channels of communication that are intentionally defined and designed by the organization are designed as ___ communication channels.
Formal
The flow of communication within the formal organization structure is called
Formal communication
The type of departmentalization shown in this example is
Functional departmentalization
What are the four ways in which departments are commonly organized?
Geographic region Function Customer Product
Alan overhears the Vice President of sales discussing a new tactic that would allow the sales team to go virtual. Alan tells his coworkers Jameson. By the end of the day, most of the sales team as heard the rumor. This informal channel of communication is known as
Grapevine
What term is defined as two or more individuals who communicate with one another, share a common identity, and have a common goal?
Group
two or more individuals who communicate with one another, share a common identify, and have a common goal.
Group
In the context of assigning tasks within an organization, which of the following statements is true of specialization?
It occurs when the activities that must be performed within an organization are too numerous for one person to handle.
A structure having a traditional line relationship between superiors and subordinates and also specialized managers - called staff managers - who are available to assist line managers
Line and staff structure
Sean works for an aerospace company. He is assigned to a temporary project team to develop a new rocket. The team brings together specialists from a variety of areas to work together on this project. Sean is responsible to both a functional manager and a project manager. What form of organizational structure does this describe?
Matrix
What are two characteristics of centralized organizations?
Most daily and routine procedures is delegated to the lowest levels. Authority is concentrated at the top levels of the organization.
Post & Package organizes departments into larger groups on the basis of geography. Employees like the ___ structure because it permits delegation of decision-making authority.
Multidivisional
To find out the chain of command in a company, one should consult the company's
Organizational chart
A multinational consumer goods corporation has separate units for baby care, fabric care, family care, and feminine care. Thus, the company is following ___ departmentalization
Product
Henderson Plumbing Mfg. brought together a small group of employees to address the production problem that caused L-shaped pipes to flatten at one end. This issue is creating many unhappy customers and must be fixed. What type of team does this represent?
Quality Assurance
Which type of team is defined as small groups of workers brought together from throughout the organization to solve specific quality, productivity, or service problems?
Quality-assurance teams
Cybill's manager wanted her to design the ad campaign for the firm's new product. She was given all the necessary resources to complete the task. Cybill understands that her manager is going to hold her accountable to make sure the ad campaign is executed successfully. This exemplifies the concept of ___.
Responsibility
Mario is on a team at work that is responsible for attaching six component parts to the lawn mowers that are being manufactured. If there is a breakdown in the system, it is up to the team members to fix it and adjust the system if necessary. In other words, the employees have "ownership" of the job. What type of team does this represent?
Self-directed
In a line-and-staff structure, those managers that provide advice and support to line departments on specialized matters such as finance, engineering, and human resources are called ___ managers.
Staff
Which of the following statements is true of project teams?
Their membership is likely to be composed of people from different functional areas.
A Bumble Bee Organics, employees send weekly activity recaps to their respective managers. Which of the following patterns of formal communication does this best illustrate?
Upward
Tammie was communicating to her employees the proper way to handle abuse in the workplace. One individual kept interjecting comments while Tammie was speaking. This behavior is known as ______ and can be a serious barrier to effective communication.
an interruption
Delegation of ____, means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.
authority
An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ___ organization
centralized
When the decisions to be made by a business are risky and when low-level managers are not highly skilled in decision making then the company tends to be more _____.
centralized
Dante works at a manufacturing plant. He has been asked by upper management to be part of a formal group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ___.
committee
Dante works at a manufacturing plant. He has been asked by upper management to be part of a formal group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ______..
committee
Marvin Hardware Sales used to meet with all of its clients face-to-face at least once a month. Today, the company uses email and video conferencing to accomplish those same tasks. This demonstrates how changes in ______ affect an organization.
communication
In order for communication to be effective in the workplace, managers need to solicit comments and criticism from employees regarding their communication messages. This input from employees is referred to as
feedback
When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying departmentalization by
geographic location
An informal channel of communication separate from management's formal official communications related to a job or organization that can sometimes be gossip is called a:
grapevine
Organizational ___ are the levels of management in an organization
layers
A _______ (line or multidivisional?) structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.
line
An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n) ___ structure.
line
A(n) ___ structure, also called a project management structure, sets up teams from different departments, thereby creating two or more intersecting lines of authority.
matrix
Employees at the Mercury Group have been using work-time as personal time by playing video games on their computers and checking their social media. The company has decided to implement a policy in which employees must sign an agreement that states they will limit their personal time on their computers to their lunch hours. This agreement represents how this company is ______.
monitoring employee communications
A ___ structure organizes departments into larger groups called divisions.
multidivisional
A firm is looking to restructure its organization into larger groups. It is deciding whether to organize its departments on the basis of geography, customer type, or product. Either way, structuring the firm in this way is utilizing the ______ structure.
multidivisional
A ___ span of management exists when a manager directly supervises only a few subordinates
narrow
A(n) ___ chart is a visual representation of how the organization is set up- relationships among people, who is accountable for the completion of specific work, and who reports to whom, etc.
organizational
A(n) ___ chart is a visual representation of how the organization is set up-relationships among people, who is accountable for the completion of specific work, and who reports to whom, etc.
organizational
Alexa is interviewing with Google. During her interview, she asks the hiring manager about the firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior. Alexa is inquiring about Google's
organizational culture
The levels of management in an organization are collectively referred to as ___.
organizational layers
The arrangement or relationship of positions within an organization
organizational structure
If a book seller was to separate its organization according to the types of books it sells it would be an example of departmentalization by ______.
product
A special type of team formed to devise, design, and implement a new product is a ______.
product development team
With its current product line being sold in a saturated and mature market, Wonder widgets wants to develop a new product that will put the company at the forefront of emerging technology. It has assembled a team to devise, design, and implement this new product. What type of team has Wonder widgets created?
product development team
___ teams are similar to task forces, but normally they run their operation and have total control of a specific work project.
project
A team that runs their own operation and has total control of a specific work project is called a ______.
project team
The obligation, placed on employees through delegation, to perform assigned tasks satisfactorily and be held accountable for the proper execution of work is the definition of ______.
responsibility
If a team is empowered to make decisions without management approval first then it is said to be ______.
self-directed
The functional approach to departmentalization is common in ___ organizations.
small
What are two ways companies can use the grapevine to their advantage?
soliciting feedback and reacting accordingly using it to float ideas
Dividing specific tasks into smaller jobs based on employee skill is called ______.
specialization
The owner of a flower shop has three employees. Two employees are better at arranging flowers in a vase while the third is skilled at preparing the flowers to be arranged. Separating the employees by these skills is called
specialization
A ___ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization.
task force
Nelson Dairy Supply has organized a group of people from across all of the company's departments to address an internal issue related to paid time off for certain holidays. This group will be responsible for bringing about change related to this issue and it is expected to accomplish this task within six months. What type of group does this represent?
task force
A ___ span of management exists when a manager directly supervises a very large number of employees.
wide
