chapter 8

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. Modification Delegation Assimilation Accommodation

Delegation

_____ embed preferred culture by describing organizational philosophy, mission, vision, and values.

Formal statements

While Kirsten would have liked to ship all of the products at once, export fees limited her to shipping product out in small batches. Kirsten has fit her organization into the structure of the environment she uses for shipping. This is an example of _____ design. organic mechanistic contingency formal

contingency

With _____, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency. hierarchy of authority division of labor coordinated effort common purpose

division of labor

According to the competing values framework (CVF), organizational _____ varies along two dimensions structure effectiveness differentiation focus

effectiveness

Formal statements can help to change an organization's culture by outlining what is important to the organization through its acronyms, sayings, and slogans. embedding the culture in various organizational materials such as the mission, vision, and values statements. celebrating important achievements with activities and ceremonies. creating narratives about events that happened in the organization.

embedding the culture in various organizational materials such as the mission, vision, and values statements.

The three types of organizational design are: sectional open boundaries horizontal traditional

open boundaries horizontal traditional

Which of the following can leaders pay attention to, measure, and control in order to change the organization's culture? (select all that apply) outcomes processes activities heroes

outcomes processes activities

According to Barnard's definition, which of the following examples represent organizations? (select all that apply) the BumbleBee or StarKist tuna companies with their thousands of employees a crew of two people coordinating their activities on a commercial tuna fishing boat a person eating a tuna sandwich during their lunch break

the BumbleBee or StarKist tuna companies with their thousands of employees a crew of two people coordinating their activities on a commercial tuna fishing boat

One method of changing organizational culture is to provide structured _____ as an in-depth introduction to organizational values. slogans training rituals myths

training

__________ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources. Power Responsibility Delegation Authority

Authority

Which of these would be considered observable artifacts in an organization? (select all that apply) Awards Rituals Values Sales Decorations

Awards Rituals Decorations

What are the two types of information that organization charts reveal about organizational structure? How employees are responsible Who specializes in what work How things get done Who reports to whom

Who specializes in what work Who reports to whom

Some of the strongest ways to embed organizational culture include which two of the following? status symbols stories rites rewards

status symbols rewards

Which of the following represent traditional organizational designs? (select all that apply) functional divisional hollow matrix simple modular

functional divisional matrix simple

What are three characteristics of an organization with a simple structure? customized work types a tall hierarchy low work specialization a flat hierarchy dispersed authority authority in a single person

low work specialization a flat hierarchy authority in a single person

Which of the following are outcomes associated with various types of organizational culture? (select all that apply) higher financial performance in market and hierarchy cultures more positive work attitudes in clan cultures stronger quality and innovation in hierarchy cultures higher customer satisfaction in clan and market cultures higher market share in adhocracy cultures more positive organizational outcomes in market cultures higher market share in clan and market cultures

higher financial performance in market and hierarchy cultures more positive work attitudes in clan cultures higher customer satisfaction in clan and market cultures more positive organizational outcomes in market cultures higher market share in clan and market cultures

An organization's _____ can pay attention to, measure, and control a number of activities, processes,or outcomes in order to foster a certain culture. statements mission strategy leaders

leaders

If an organization wishes to change its culture, managers can alter the types of _____ and status symbols they give out and to whom they give them. stories heroes rituals rewards

rewards

Organizational culture: (select all that apply) significantly affects work outcomes at all levels of the organization is the social glue that binds members of the organization together is written down clearly in the organization's code of conduct represents beliefs and values shared among workers is passed on to new employees through socialization and mentoring encompasses beliefs, knowledge, and behavior patterns, but not values helps employees understand why the organization does what it does

significantly affects work outcomes at all levels of the organization is the social glue that binds members of the organization together represents beliefs and values shared among workers is passed on to new employees through socialization and mentoring helps employees understand why the organization does what it does