Chapter 8 Assignment

Routing of Materials

the sequence of workstations that the materials will follow in the production process

service economy

In 1900 only 28 percent of American workers were employed in service firms but has led to America being said to have a _____.

operations manager

A(n) ______ manages the systems that convert resources into goods and services.

Quality Control

When a company tests products to ensure that the goods and services are produced in accordance with design specifications

(c) Innovation and skilled workers

Manufacturing in the United States has dropped significantly, however the cost of manufacturing has decreased. Which of the following can be attributed to the increase in manufacturing productivity in the United States? (a) Technology and abundance of workers (b) Reduced competition and outsourcing (c) Innovation and skilled workers (d) Innovation and technology

(a) To ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost

Once the production process begins, a company must engage in operations control, which includes purchasing, inventory control, scheduling, and quality control. What is the objective of purchasing? (a) To ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost (b) To obtain the required materials, supplies, components (or subassemblies), and parts from other firms (c) To obtain and track all raw materials that will become part of the production during the production process (d) To develop a working relationship with suppliers built on trust

(a) refinement (b) extension

Part of the development of a product involves (a) _____ and (b) _____ as the product is improved which generally results in an essentially new product.

magnitude of change

The ______ refers to the degree to which resources are physically changed during the conversion process.

(d) The magnitude of change of a conversion process is the degree to which the resources are physically changed.

The major resources used in production are financial, material, information, and people. What does the magnitude of change have to do with the conversion process of these resources? (a) The magnitude of change refers to the percentages of each of the resources that are consumed in the manufacturing process. (b) The magnitude of change refers to the resource or resources that make up the major or most important input. (c) The magnitude of change refers to the concentration of a particular input used to produce a particular product. (d) The magnitude of change of a conversion process is the degree to which the resources are physically changed.

applied research

When a research and development department is engaged in activities geared toward discovering new knowledge with some potential use it is engaged in ______.

(b) Flexible production systems

The manufacturing process requires the use of a variety of technologies. Which of the following is NOT one of the technologies used in the manufacturing process? (a) Robotics (b) Flexible production systems (c) Virtual reality (d) Automation

(d) Form utility

Utility is the ability of a good or service to satisfy a human need. Which type of utility is the concern of operations management? (a) Time utility (b) Place utility (c) Possession utility (d) Form utility

(c) Eliminating waste from all of the activities required to produce a good or service

What do business people mean when they talk about lean manufacturing? (a) Using as many recycled products in the manufacturing process to reduce the carbon footprint of the industry (b) Reducing resources to increase productivity and increase the ability to compete globally (c) Eliminating waste from all of the activities required to produce a good or service (d) Eliminating nonvital services to increase profits

(c) Determine who the customer is and what needs the customer has

What is the first step for a service business to begin planning and provide the services its customers want? (a) Determine what services they want to provide to each demographic unit (b) Determine what financial resources are available to the business (c) Determine who the customer is and what needs the customer has (d) Determine how to deliver services to customers

(b) Service economy

What is the name given to an economy in which less effort is devoted to the production of goods than other things? (a) Command economy (b) Service economy (c) Market economy (d) Mixed economy

(a) Design planning

What is the name given to determining what a product will look like, what options it will have, where it will be made, and other variables that arise when a company has an idea for a product and moves it into research and development? (a) Design planning (b) Capacity planning (c) Production planning (d) Product design

(d) Scheduling

What part of operations control involves the process of ensuring that materials and other resources are at the right place at the right time? (a) Routing (b) Inventorying (c) Distributing (d) Scheduling

(a) Research and development begins with an idea.

Where does research and development begin? (a) Research and development begins with an idea. (b) Research and development begins with applied research. (c) Research and development beings with basic research. (d) Research and development beings with development and implementation.

Inventory Control

the process of managing inventories in such a way as to minimize costs, including both holding costs and potential stock-out costs

Services

_____ are classified by being consumed immediately, being provided when and where the customer desires them, are labor-intensive, and has a high degree of customer involvement.

Planning for production

involves three phases to convert an idea that meets customer needs to an actual good or service.