Chapter 8

Which of the following quality gurus believed that companies should strive for zero defects and that quality was, in a sense, free since quality improvement programs invariably paid for themselves? a. Crosby b. Juran c. Deming d. Baldrige

a

The Five-Ss refer to: a. Overspending habits b. Robust evaluation techniques c. Keiretsu relationships d. Industrial housekeeping

d

Lean production, JIT, and Six Sigma quality mean the same thing. a. True b. False

false

Which company probably played the largest role in the development of the Toyota Production System? a. General Motors b. Chrysler c. Boeing d. ford

ford

Japanese manufacturing firms sometimes create cooperative coalitions with their suppliers in order to provide the suppliers with a certain degree of financial support. What are these cooperative coalitions called? a. Keiretsu Networks b. Kaizen Networks c. Kanban Networks d. Jidoka Networks

a. Keiretsu Networks

Which tool is useful for presenting data in an organized fashion, indicating process problems from most to least severe: a. Pareto Charts b. Check Sheets c. Fishbone Diagrams d. Cause-and-Effect Diagrams

a. Pareto Charts

The Quick Response program, developed in the 1980's, was an offshoot of the following supply chain concept: a. Kaisen b. Just-in-Time c. Six Sigma d. Efficient Consumer Response

b. Just-in-Time

The following is a term that refers to error or mistake proofing: a. Kanban b. Muda c. Poka-yoke d. Kaizen

c

Which of the following is NOT consistent with the lean philosophy? a. Developing a culture of continuous improvement within the organization b. Positioning WIP inventories near each processing center c. Increasing batch sizes to take advantage of economies of scale d. Cross-training employees to increase processing flexibility

c.

Which person was a key figure in developing the Toyota Production System and also developed the concept of poka-yoke? a. Toyoda b. Ohno c. Deming d. Shingo

d.

Which of the following is an example of how lean programs can help to protect the environment? a. Batch size reduction to reduce plastics b. Using rubber from used tires in auto parts c. Parts made from recycled materials d. All of these choices are correct.

d

An important outcome of statistical process control is: a. Firms can visually monitor process performance b. Firms can take corrective actions before process variabilities get out of control c. Firms can minimize total inventory cost d. Both "Firms can take corrective actions before process variabilities get out of control" & "Firms can visually monitor process performance" e. None of these choices are correct.

d. Both "Firms can take corrective actions before process variabilities get out of control" & "Firms can visually monitor process performance"

Lean production systems are sometimes referred to as pull systems because demand from customers activates the production actions of the manufacturing facilities. In order for this demand to be communicated to everyone in the supply chain/manufacturing facility a signal must be passed from downstream processing centers to the upstream processing centers. This system of relaying signals is referred to as a: a. Kanban System b. TQM Network c. Keiretsu Network d. Semaphore System

kanban system

The Malcolm Baldrige National Quality Award recognizes firms for their quality achievements but is only given to U.S. firms. a. True b fales

true

When lean firms share their best practices with supply chain members, this is referred to as yokoten. a. True b. False

true