Chapter 8 Questions - Managing a New Diverse Workforce

The contemporary perspective on workforce diversity is that:

it is appropriate to acknowledge differences among people as long as people are treated fairly.

Identify an organization that has achieved high levels of diversity, can capitalize fully on the advantages of the diversity, and has few diversity-related problems.

A xenophobic organization

Who among the following is a knowledge worker?

An engineer who develops software applications for a phone company

Which of the following is one label that has been frequently used to describe a dedication to build organizations that are accountable, responsible, transparent, and ecologically sustainable?

Corporate social responsibility

Who among the following individuals is facing the problem of the glass ceiling?

Meryl, who refuses a promotion to a top management position because she is planning to start a family and does not want extra responsibilities at work.

A factor that accounts for the increased workforce diversity in organizations is:

changing demographics in the labor force

Offering foreign language courses to employees in a multicultural organization is an example of _____.

diversity training

In the context of the arguments that have been proposed on how diversity contributes to competitiveness, the cost argument suggests that organizations that learn to cope with diversity will:

generally have higher levels of productivity and lower levels of turnover and absenteeism

In the context of the actions that individuals can take to deal with diversity, empathy most likely means:

understanding the perspectives of others