Chapter 8 SB Hunt

In order to implement a particular organizational strategy, managers must determine the right kind of organizational:

culture structure

Functional organizational structures:

-are common in both for-profit and nonprofit organizations. -put employees with similar occupational specialties together in formal groups.

What are three characteristics of an organization with a simple structure?

A flat hierarchy Authority in a single person Low work specialization

What is the most accurate description of person-organization fit?

A match between an individual's personality and values and those of the organization

Which description best fits the adhocracy organizational culture?

Adaptable, creative, and quick to respond to marketplace changes

Organizational design is concerned with which activities?

Creating structures of accountability and responsibility Creating a structural design that will help an organization execute its strategies

Which of the following statements are true regarding a market culture?

Customers, productivity, and profits take precedence over employee development and satisfaction. It is driven by competition and a strong desire to deliver results. Employees are expected to work hard, react fast, and deliver quality work on time.

______ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy.

Delegation

______ values represent the values and norms actually exhibited in the organization.

Enacted

Which are characteristics of clan culture?

Encourages collaboration among employees Promotes a feeling of family

Horizontal

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers

Product division

Groups activities around similar services and/or products

Which of the following are outcomes associated with various types of organizational culture?

Higher customer satisfaction in clan and market cultures More positive organizational outcomes in market cultures Higher market share in clan and market cultures

Identify the types of structures categorized as organizational designs with open boundaries.

Modular Hollow Virtual

Customer Division

Organizational structure that groups employees into customer-based business segments.

What occurs as a result of the horizontal organizational design?

Teams are used to improve collaboration and work.

In organizational culture, rites and rituals represent ______.

activities and ceremonies that celebrate important occasions and accomplishments in the organization's life

A(n) ______ culture values flexibility and has an external focus.

adhocracy

A(n) ______ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks.

boundaryless

When important decisions are made by high-level managers, the organization has ______ authority.

centralized

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______.

chain of command

A ______ culture has an internal focus and values flexibility rather than stability and control.

clan

In the common elements of organizations, common purpose is realized through ______, which enables the work of individuals to combine in an organization-wide endeavor.

coordinated effort

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational ______.

culture

With ______, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency.

division of labor

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its ______ values.

espoused

An organizational structure where people with similar occupational specialties are put together in formal groups is called a ______ structure.

functional

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a ______ structure.

hollow

Within a boundaryless organization, the ______ structure is also called a network structure.

hollow

Coordinated effort, one of the four common elements of organizations proposed by Schein, ______.

is represented by the coordination of individual efforts coming together into an organization-wide effort

Division of labor, one of the four common elements of organizations proposed by Schein, ______.

is the arrangement of having discrete parts of a task done by different people in an organization

The type of organizational culture that has a strong external focus and values stability and control is a(n) ______ culture.

market

The readily apparent symbols and manifestations of an organization's culture are called its ______.

observable artifacts

A(n) ______ is a system of consciously coordinated activities or forces of two or more people.

organization

The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit.

organization

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

organizational

The obligation you have to perform the tasks assigned to you in the organization is known as your ______.

responsibility

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a ______.

simple structure

Very ______ companies tend to be the most centralized in terms of authority.

small

A ______ is a narrative about the company's history that is repeated by an organization's members in order to emphasize a particular value.

story

A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business.

strategy

In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others.

symbol

An organization comprised of many levels with narrow spans of managerial control is described as:

tall.

In organizational culture, enacted values represent the ______.

values and norms that are actually exhibited in the organization

In organizational culture, a hero is a(n) ______.

person whose accomplishments embody the organization's values

The modular structure is oriented around outsourcing certain pieces of a(n) ______.

product

Organizational culture:

represents beliefs and values shared among workers. is passed on to new employees through socialization and mentoring. is the social glue that binds members of the organization together. helps employees understand why the organization does what it does.

Activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in an organization's life are known as rites and ______.

rituals

Common purpose, one of the four common elements of organizations proposed by Schein, ______.

unifies members and helps everyone understand the organization's reason for being

The chain of command within a business is also referred to as the organization's ______ hierarchy of authority.

vertical

According to Schein, which organizational feature unifies employees or members and gives everyone an understanding of the organization's reason for being?

Common purpose

______ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources.

Authority

Which of these would be considered observable artifacts in an organization?

Awards Rituals Decorations

What are two suggestions for improving your adaptability in the workplace?

Be proactive in learning situations. Be more resourceful.

Vertical

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control

Select the types of organizational design.

Horizontal Open boundary Traditional

What is the primary cause of failure for strategic initiatives?

Improper execution

Which of the following statements regarding horizontal design are true?

Internal boundaries are broken down Workgroups are used to improve collaboration This design is also called a team-based design

Which factors must work in concert to produce successful strategic execution?

Organizational structure Organizational culture HR practices

Geographical Division

Organizational structure that groups people into divisions based on location.

Which are advantages of ensuring you have good potential fit with an organization before accepting a position?

Positive work attitude Reduced intention to quit Reduced work stress

Which are characteristics of clan culture?

Promotes a feeling of family Encourages collaboration among employees

According to Barnard's definition, which of the following examples represent organizations?

The corporate headquarters of a global technology company A crew of two people coordinating their activities on a commercial fishing boat

What are the two types of information that organization charts reveal about organizational structure?

Who specializes in what work Who reports to whom

Authority in organizations means ______, meaning managers must report and justify work results to the managers above them and are responsible for performing assigned tasks.

accountability

When people with diverse occupational specialties are put together in formal groups by similar products or services, customers or clients, or geographic regions, the organization is using a ______ structure.

divisional

According to the competing values framework (CVF), organizational ______ varies along two dimensions.

effectiveness

Espoused values in an organization's culture represent the ______.

explicitly stated values and norms the organization prefers

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

hero

Hierarchy of authority, one of the four common elements of organizations proposed by Schein, ______.

is a control mechanism that ensures that the right people do the right things at the right time

More positive organizational outcomes are associated with ______ cultures.

market

In a ______ structure, a firm assembles product components or sections provided by outside contractors.

modular

In organizational culture, a story is a(n) ______.

narrative based on true events which is repeated in order to emphasize a particular value

Symbols in organizational culture represent ______.

objects or actions that convey an organization's most important values to others

The number of people reporting directly to a given manager refers to ______.

span of control

An organization's vertical hierarchy of authority demonstrates:

the official communication network who talks to whom the organization's chain of command