Chapter 9

What are three things service providers should do to remain competitive in the increasingly crowded service sector?

-Maintain close relationships with suppliers -Provide customers with quality care and attention -Continuously improve to maintain a competitive edge

Industrial robots have completely changed manufacturing because they:

-can work 24/7 with great precision -improve productivity -reduce costs

Examples of a problem solved by operations management planning as it relates to manufacturing include:

-inventory control -facility location

Which acronym refers to the use of computers to design products?

CAD

When you make a unique product or provide a specific service to specific individuals, you are performing which process?

Customization

True or false: ISO is a governmental body.

False

Because of _______________ more flexibility in choice of business location has increased while allowing firms to remain competitive.

Information Technologies

Choose the correct order of steps in the production process.

Inputs Production Control Outputs

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

Operations

The main idea behind mass production is to produce a large number of a limited variety of products Blank______.

at very low cost

In order to be a quality organization, a firm must ______.

consistently produce what the customer wants

The process of ______ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs of moving.

facility location

Using machines that are designed to do multiple tasks in order to produce a variety of products is called ______.

flexible manufacturing

Tremendous opportunities exist for careers in operations management due to ______.

increased competition

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of ______.

lean manufacturing

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

The basic premise of just-in-time inventory is ______.

minimum inventory is kept on hand

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

What is the goal of operations management in service industries?

to provide good experiences for those who use the service

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is ______.

3D Printing

The role of the operations manager is to ensure products are delivered:

-to specifications -on time -on budget

Uses of sensors to control manufacturing processes include:

-measuring humidity -the measurement of the thickness of a material

Which sector has lost more jobs due to technological changes?

Manufacturing

A type of problem that operations management planning helps to solve as it relates to manufacturing is ______.

facility layout

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Mass production focuses on producing ______.

limited variety of products

ISO is a worldwide nongovernmental federation of national ________ bodies.

standards

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility layout

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.

interfirm

If a company has a goal of ______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.

reducing time to market

The _________-_________-___________ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

Just in time

For which reasons might a company choose to spend millions of dollars to move its facility from one location to another?

-to be closer to a pool of qualified employees -to reduce time to market -to lower costs of obtaining resources

What are two goals of operations management?

-to keep operations running efficiently -to create a good experience for the customer

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______.

MRP

To compete in the increasingly crowded service sector, what must service providers focus on to remain competitive?

Providing customers with quality care and attention

Which term describes the act of buying of all materials needed by the organization?

Purchasing

Which technology has greatly improved productivity while also reducing the number of jobs available to humans?

Robotics

True or false: Computers are used to design products when CAD is employed.

True

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

True

Production

Using factors like land, labor, and capital to create goods and services