Chapter 9

Alan, who believes in collaboration rather than competitiveness, refrains from using terms like subordinates and employees to address his team members. Also, he keeps urging his team not to abandon a teammate during times of crisis. With which of the following theories is Alan's style of leadership best associated? a. Cooperation theory b. Charismatic leadership theory c. Greatman theory d. Transformational leadership theory

a. Cooperation theory

Josephine has delegated greater responsibilities to group A, consisting of three members who are considered closer to her, and lesser responsibilities to group B. Both the groups are part of her team. In this case, which of the following statements is true? a. Group A is the in-group, while group B is the out-group. b. Both the groups are considered in-groups because both are part of the same team. c. Group B is the in-group, while group A is the out-group. d. Both the groups are considered out-groups as they are separate entities within a team.

a. Group A is the in-group, while group B is the out-group.

Which of the following statements made by a team manager is an example of self-disclosure? a. Keep track of the target at the end of each day. We must strive to meet the monthly target. b. We need to plan for an employee get-together soon, as management has an announcement to make which I cannot reveal now. c. I am pressurized by my superior to achieve the target. So, please work toward it. d. I want all the employees of my team to improve their productivity, failing which they will have to be put under a strict performance improvement program.

a. Keep track of the target at the end of each day. We must strive to meet the monthly target.

Which of the following steps should Ashley have taken in order to foster teamwork among members of her team? a. Use consensus as a leadership style for effective decision making. b. Foster individualism among her teammates. c. Exert undue pressure on her teammates for improved performance. d. Attain self-actualization by focusing on her personal capabilities.

a. Use consensus as a leadership style for effective decision making.

The creative team of an advertisement agency is located in both Mumbai and Kolkata. Therefore, welcome notes, congratulatory notes, and team productivity reports are mostly communicated through emails. On critical issues, web-conferences are organized. The type of leadership practiced in this team is an example of a. e-leadership. b. hands-on leadership. c. resistance. d. debasement.

a. e-leadership.

Jaime leads and coordinates the activities of the finance, marketing, and operations teams of her organization. In this case, Jaime exhibits a. intergroup leadership. b. hands-on leadership. c. libertarian leadership. d. authoritarian leadership.

a. intergroup leadership.

Alan, the human resource manager of an organization, has tried to foster teamwork among the employees by adopting a series of actions, including establishing a climate of trust and developing group emotional intelligence. However, Alan feels these in-house techniques are not fully efficient in instilling teamwork. In this situation, which of the following approaches should Alan adopt next? a. organize a cooking workshop for the employees at a nearby restaurant b. blend representatives from the domestic company and foreign nationals on the team c. use collaborative software like electronic groupware that fosters collaboration and teamwork d. closely monitor most aspects of group activities

a. organize a cooking workshop for the employees at a nearby restaurant

The marketing manager of an organization decides to have an open conversation with his team members about the influence of cost efficient digital marketing on the sales revenue. The manager does this to include team member contributions before implementing a final action plan. In the context of leader actions that foster teamwork, this is an example of a. using a consensus leadership style. b. co-opting antagonists. c. emphasizing pride in being outstanding. d. leading by example.

a. using a consensus leadership style.

A strategic perspective on encouraging teamwork is for a leader to minimize micromanagement, or the close monitoring of most aspects of group member activities. In order to be a good leader, a manager must ________ . hog power and make all the decisions give group members ample opportunity to manage their own activities submerge conflicts to reach agreements restrict employee empowerment and frequently control their activities

give group members ample opportunity to manage their own activities

Improving teamwork by staying connected electronically to team members

E-Leadership

Kenneth communicates with his team in another country through email and instant messaging.

E-leadership

Ralph ensures that his team members coordinate rather than compete with each other.

Cooperation Theory

To plan an implement new standards of operations that reduce production costs

Defining the Team's Mission

Encouraging group members to discuss how they feel about their perceived importance to the organization

Developing Group Emotional Intelligence

Leadership Practice that Fosters Teamwork

Developing Group Emotional Intelligence Establishing a Climate of Trust Using a Consensus Leadership Style

Leadership Practice that Impedes Teamwork

Engaging in Micromanagement Hogging Power and Making All Decisions Emphasizing Competition Rather than Collaboration

Being open about problems facing the group and being candid in expressing opinions

Establishing a Climate of Trust

Being cooperative in ways not expected of employees

Extra-role behavior

Encouraging collaboration rather than competition as a strategy for teamwork

Implementing Cooperation Theory

Ayben, the director of a company, coordinates the activities of several departments in the company.

Intergroup Leadership

Which of the following statements might indicate that you need to develop more positive attitudes toward working jointly with others? I like the friendship of working in a group. It takes far too long to get work accomplished with a group. It is fun to share responsibility with others in the group. Encouraging others comes to me naturally.

It takes far too long to get work accomplished with a group.

Ronald, a manager, gives four of the top performers in his team additional responsibilities.

Leader-member Exchange Model

Controlling and monitoring even minor actions of team members

Micromanagement

Emma, the leader of the marketing team of a company, closely watches all the activities of her team members.

Micromanagement

Not stepping in to make suggestions or corrections in order to help team members develop

Minimizing Micromanagement

The employees of a company receive regular emails about the company's strategies and financial progress.

Open-Book Management

A group of engineers working on a project collaborate with each other for the group's success.

Team

A team of scientist in a research project commit themselves to reach the goals set for the team.

Teamwork

Part of a smoothly functioning team headed by the formal leader

The In-Group

Less likely to experience good teamwork

The Out-Group

A way of being a model of teamwork is to share power with group members. Hence, a good team player would ________ . closely monitor the delegation of team member responsibilities prevent team members from exerting their position power avoid hogging power and making all of the decisions submerge conflict to arrive at a consensus

avoid hogging power and making all of the decisions

It appears that members of Ashley's team are hesitant to take on new responsibilities. If Ashley wishes her team to examine collaboration and discover new skills within themselves, which of the following steps should she take? a. Ashley should encourage competition within the members of her team. b. Ashley should organize outdoor training activities such as building houses for those in need. c. Ashley should emphasize the urgent need for progress and demand that individual team members perform to high standards. d. Ashley should distinguish her team members into in-groups and out-groups and treat them differently.

b. Ashley should organize outdoor training activities such as building houses for those in need.

If leaders wish to develop a norm of teamwork based on the cooperation theory, which of the following should they do? a. Leaders should encourage informal and open behavior toward team members in order to eliminate excessive politeness. b. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow. c. Leaders should emphasize words like subordinates and employees and de-emphasize words like team members or teammates. d. Leaders should not explicitly state the desirability of teamwork on a regular basis as this will lead to undue pressure on subordinates.

b. Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow.

Andrew insists on gathering opinions from individual members of his team to make the final decision on the recruitment policy of his department. This is an example of a _____ leadership style. a. liberal authoritarian b. consensus c. debasing d. strict authoritarian

b. consensus

As a starting point in developing teamwork among his team members, Michael decides to frame a statement which clearly states the specific goals and purposes of the team. In the context of actions leaders can take using their resources, Michael's action directly represents a. establishing a climate of trust. b. defining the team's mission. c. developing group emotional intelligence. d. emphasizing pride in being outstanding.

b. defining the team's mission.

While building a virtual team, a leader must ensure that: a. there is minimum external visibility of the team as visibility will affect confidentiality. b. trust is established and maintained through the use of communication technology. c. team progress is rarely monitored as it will increase the level of stress among the team members. d. diversity in the team is minimized as it will lead to misunderstandings.

b. trust is established and maintained through the use of communication technology.

Which of the following is a case of open-book management? a. using collaborative technology to enhance teamwork among the employees b. workers of a company sharing strategic and financial information as well as responsibility c. executives of a company being offered flexi time and work from home provisions d. occasional celebrations in the company to mark milestones such as first-time activities

b. workers of a company sharing strategic and financial information as well as responsibility

Which of the following is true of organization structures that foster teamwork? a. People who spend most of their time in private offices or cubicles are more likely to interact with colleagues or leadership. b. Frequent interaction leads to excessive camaraderie which brings down team productivity. c. A useful tactic for facilitating communication is to establish a shared physical facility. d. Group cohesiveness is fostered when team members are in different locations.

c. A useful tactic for facilitating communication is to establish a shared physical facility.

In a group of ten, four members are given the responsibility of delegating work to the rest of the group members, in addition to their existing responsibilities. They receive a higher degree of warmth and encouragement as compared to the rest of the group members. In this case, which of the following statements is true? a. This case is an example in which the manager uses electronic brainstorming techniques. b. The members who receive the delegated work form the in-group. c. The four members who have the added responsibility form the in-group. d. This case is an example in which the manager displays the technique of upward appeal.

c. The four members who have the added responsibility form the in-group.

Which of the following is a key role of a leader in a team-based organization? a. controlling the team's capabilities b. micromanaging to ensure team members devote their attention to low-value work c. enabling and empowering group members to accomplish their work d. ensuring that the team members' performance remains constant throughout their careers

c. enabling and empowering group members to accomplish their work

Ashley seeks advice from James on how she can improve her team's progress. If you were James, what advice would you give Ashley? a. Ashley should not emphasize the rewards that her team will receive from the organization. b. Ashley should encourage team members to treat low-value work with equal importance. c. Ashley should adopt a directive leadership style and micromanage her team's activities. d. Ashley should work with the team and help them define the team's mission and tasks.

d. Ashley should work with the team and help them define the team's mission and tasks.

The employees of both the marketing and operations department of an organization are asked to copy and mark their mails to Adrian, who is answerable to any flaw in the performance of these teams. In this case, Adrian is a(n): a. hands-on leader. b. libertarian leader. c. authoritarian leader. d. intergroup leader.

d. intergroup leader.

In an attempt to increase the productivity of his team members, Ronald, the team manager, decides to organize a paintball session at a commercial venue close to company premises. This team-building activity is an example of a(n): a. virtual team-building technique. b. on-the-job orientation program. c. coalition formation technique. d. outdoor training program.

d. outdoor training program.

The management students of a college are divided into five groups, and each group is taken out to a different site outside the college. The groups are then made to get involved in hiking and adventure racing. This is an example of a(n): a. open-book management technique. b. on-the-job training program. c. hands-on management technique. d. outdoor training program.

d. outdoor training program.

Ted believes in delegating critical responsibilities to efficient members of his team regardless of their positions. He also feels that if situations demand, the team members should be equipped to challenge the leader. Based on this information, Ted's belief is in agreement with the concept of a. hands-on leadership. b. ingratiating superiors. c. co-opting antagonists. d. power sharing.

d. power sharing.