Chapter 9

Which of the following is NOT one of the core job characteristics in the job characteristics model?

Client relationship

Senora is the CEO of a new company called BSL Corp. She has instructed the managers to uses a traditional approach to create the organization's structure. What should the managers at BSL Corp. do?

Create an organizational structure with vertical and horizontal configurations

Job enlargement and job enrichment mean essentially the same thing

F

While organizational structure emphasizes the activities through which work in done in the organization, organizational process emphasizes job and their authority relationships

F

_______ is the number, kind, and variety of tasks that individual workers perform in their jobs

Job design

_______ can be best defined as solving problems by consistently applying the same rules, procedures, and processes.

Standardization

Empowerment can lead to changes in organizational processes because meaning, impact and self-determination produce empowered employees who take active rather than passive roles in their work

T

Matrix departmentalization is a lybrid structure in which two or more forms of departmentalization, such as the product and functional form are used together.

T

Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and job within a company

T

The three types of task interdependence are:

pooled, sequential, reciprocal