Chapter 9: Human Resource Management Smartbook/Learnsmart, MGT 300 CHAPTER 9 (SMARTBOOK), MGT 301 exam 3, MGMT 3000 9.1-9.3, MGT 300: Chapter 9

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______ is the basic wage or salary paid to employees in exchange for doing their jobs. Base pay A benefit An incentive A bonus

What are three steps managers should take to avoid being sued for wrongful termination?

(all steps in book) - give the employee a chance first - don't delay the dismissal and make sure it's completely defensible. - be aware how devastating a dismissal can be - both to the individual and to those remaining - offer assistance in finding another job

labor relations

- Fair Labor Standards Act 1938 - privacy act 1974 - Sarbanes-oxley act 2003 - immigration reform and control act 1986

Which statements about motivation are true?

- Multiple contextual and personal factors create motivation. - Motivation can only be inferred from a person's behavior.

Strategic human resource planning is focused on which two intitiatives? Check all that apply.

- Predicting future employee needs - Understanding current employee needs

Many employers are wary of giving references for which of the following reasons?

- They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. - They fear that negative reviews may result in former employees suing the company.

Which terms describe good performance expectations?

- achievable and specific

Which of the following are common ways that employees express burnout?

- call in sick - miss deadlines - take longer lunch breaks - show indifference to performance

What are two factors that contribute to resistance to change?

- change agent characteristics - employee characteristics

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

- compensation - benefits - working conditions - job security

According to self-determination theory, people's behavior and well-being are influenced by what three innate needs?

- competence - autonomy - relatedness

Which of the following are characteristics of a Type A behavior pattern?

- deadline- focused - competitive - hurried

Equal Employment Opportunity

- equal pay act 1963 - civi right act, title VII 1972 & 1964 - American disabilities act 1990 - age discrimination act 1967, 1978, & 1986 (over 40 years old) - civil right act 1991

Which theories of motivation are characterized as process perspectives?

- equity/justice theory - expectancy theory - goal setting theory

compesation and benefits

- family medical leave act 1993 (require 12 weeks) fair mini wage act 2007 - health prot and acc. act (hIPPA) 1996

the job characteristics model

- five job attributes for better work outcomes - J. Richard Hackman & Greg Oldham

What does the technique called scientific management seek to do?

- increase employees efficiency & productivity - reduce the number of tasks a worker performs

Which TWO of the following are advantages of a forced ranking performance review system?

- it structures a predetermined compensation curve, enabling them to reward top performers. - it encourages managers to identify and remove poor performers

People who feel greater job satisfaction are also likely to experience greater ______.

- life satisfaction - motivation - commitment to organization

Health and Safety at Work Act

- occupational Safety & health Act ( 1970)

Which of the following are levels of Maslow's hierarchy of needs?

- physiological need - the most basic human physical need - esteem - love - safety

It is illegal to use which of the following as the basis for hiring and promotion decisions? Check all that apply.

- race - gender - religion ---------------------- Workplace discrimination occurs when people are hired or promoted—or denied hiring or promotion—for reasons not relevant to the job, such as skin color or eye shape, gender, religion, national origin, and the like. Two fine points to be made here are that (1) although the law prohibits discrimination in all aspects of employment, it does not require an employer to extend preferential treatment because of race, color, religion, and so on and (2) employment decisions must be made on the basis of job-related criteria.

Which guidelines should be followed when giving positive reinforcement?

- reward only desirable - give rewards as soon as possible - be clear about what behavior is desired - have different rewards & recognize individual differences

Which of the following is not legal as the basis for hiring and promotion decisions?

- skin color - religion - gender

Unfortunately, bullies often display which of these characteristics?

- they are charming - they are successful --------------------- Unfortunately, many workplace bullies are quite charming and manipulative and so receive positive evaluations from their supervisors and achieve high levels of career success, according to one dispiriting study. "If people are politically skilled, they can do bad things really well," says one of the study authors. Of course, that doesn't make this behavior right. Indeed, bullying can devastate a workplace.

Which of the following are aspects of social capital? check all that apply.

- trust - mutual respect - goodwill - teamwork ---------------- Social capital is also beneficial beyond the early stages of your career, particularly when you are developing trusting relationships with others. Trusting relationships lead to more job and business opportunities, faster advancement, greater capacity to innovate, and more status and authority. All told, it pays to have a rich network of good relationships, and social capital helps makes this possible.

Emotional intelligence reflects the ability to:

- use emotions and emotional knowledge to enhance thought - monitor your and others' feeling and to use use this information to guide your thinking and actions - carry out accurate reasoning about emotions

Why is it important to manage employees as individuals who have different personalities and circumstances?

-- to influence the way employees behave 1. performance & productivity 2. absenteeism & turnover 3. organizational citizenship behaviors 4. counterproductive work behavior

People tend to become ______ when they feel attacked or threatened during feedback, a stance that can lead to shutting down or trying to prove that the feedback giver is wrong.

-Defensive

Under a recent National Labor Relations Board decision, which employees are now able to more easily unionize?

-Fast-Food Workers -Construction workers -Contact workers

The human brain is wired to do which of the following after receiving feedback?

-Highlight past losses and failures -Amplify feelings of anger, guilt, or shame

Which of the following is a method for increasing mindfulness?

-Meditation

Which of the following actions would qualify as sexual harassment? Check all that apply.

-Obscene gestures -Unwanted dating pressure or touching -Sexual propositions

Which strategies help you to be an active listener while receiving feedback?

-Separate fact from opinion -Consider the source's intentions -Remain silent

the four steps in the perceptual process

1) Selective Attention: Did I notice something? 2) Interpretation and evaluation: What was it I noticed and what does it mean? 3) Storing in memory: Remember it as an event, concept, person, or all three? 4) Retrieving from memory to make judgements and decisions: What do I recall about that?

Refer to figure 9.2 and list the steps of the training process in correct order, placing the first step at the top and the last step at the bottom.

1. Assessment 2. Objectives 3. Selection 4. Implementation 5. Evaluation --> Objectives

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

1. Assessment 2. Objectives 3. Selection 4. Implementation 5. Evaluation

List the steps in the performance management process in the correct order, with the first step listed at the top and the last step listed at the bottom.

1. Define performance 2. Monitor and evaluate performance 3. Review performance 4. Provide consequences

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

1. It results in reduced employee performance. 2. It creates legal risk due to the perception of bias. 3. The system gets rid of talented as well as untalented people.

Refer to figure 9.1 and place these steps in the strategic human resource process in the correct order, with the first step listed at the top, and the final step listed at the bottom.

1. Plan human resources needed 2. Recruit and select employees 3. Orient, train, and develop employees 4. Perform appraisals of employees - establish the mission & the vision -> establish the grand strategy -> formulate the strategic plans -> plan human resources needed -> recruit & select people -> orient, train, & develop -> perform appraisals of people. -> Purpose: get optimal work performance to help realize company's mission & vision

five steps in the learning and development process

1. assessment 2. objectives 3. selection 4. implementation 5. evaluation

A performance appraisal is likely to contain which two of the following types of information?

1. assessment of performance 2. performance feedback

List the steps in the performance management process in the correct order.

1. define performance 2. monitor & evaluate performance 3. review performance 4. provide consequences

How OD Works

1. diagnosis: what is the problem? 2. intervention: what shall we do about it? 3. evaluation: how well has the intervention worked?

What are the stages of Victor Vroom's expectancy theory of motivation?

1. effort to performance 2. performance to outcomes

Which of the following are among the seven methods of fostering innovation?

1. innovation strategy 2. committed leadership 3. innovative culture & climate 4. required structure & processes 5. necessary human capital 6. human resources polices, practices and procedures 7. appropriate resources - Institute the necessary human resource policies, practices, and procedures - Establish the required structure and processes - Get commitment from top managers - Create an innovation strategy

What are the three parts of a systems model of change?

1. input "What are the three parts of a systems model of change? 2. target elements of change "What are the three parts of a systems model of change?" 3. output "What are the three parts of a systems model of change?" (feedback: how s the change working and what alterations need to be made?)

What are the two means by which jobs are fitted to people?

1. job enlargement 2. job enrichment

What are the three major elements of Hackman and Oldham's job characteristics model?

1. psychological states 2. core job characteristics 3. work outcomes

What are characteristics of the best incentive compensation plans?

1. rewards must be linked to performance & measurable 2. reward must satisfy individual needs 3. must be agreed on by manager & employees 4. must be believable & achievable by employees

Which traits are elements of an individual's core self-evaluation?

1. self-esteem 2. self-efficacy 3. locus of control 4. emotional stability

What are three types of learning opportunities?

1. studying co-workers 2. tuition reimbursement 3. learning & development

As of 2017, benefits accounted for approximately what share of the total compensation offered by private industry?

31%

A ____ feedback appraisal is one in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients.

360-degree

Susan has selected several people, including her peers, supervisors, and clients to anonymously evaluate her performance. After the results are tabulated by a computer, Susan will go over them with her manager and put into place a long-term plan for performance goals. This is an example of a ______ assessment.

360-degree

A _________ feedback appraisal is one in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients.

360-degree. -------------------------- you have many people watching you from all sides. Thus has arisen the idea of the 360-degree assessment, or 360-degree feedback appraisal, in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients, thus providing several perspectives.

Research shows that performance declines about ______ percent of the time after receiving feedback.

38%

A union election was held by the NLRB at Jaxon Industries, and 130 workers cast votes in the election. How many votes in favor of the union must be cast for the union to be certified as the workers' exclusive representative?

What proportion of U.S. organizations use social networks to find new employees?

90%

"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as well, and there can be some late nights and weekend work when we're trying to make a tight deadline." Which of the following does this BEST describe? Realistic job preview Job description Unstructured interview Objective appraisal

A human resource __________ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization. Inventory Plan Organization

All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ____ form. application job description job specification reference

As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. assessment center personality test integrity test Myers-Briggs Type Indicator

Each applicant's conversation with the interviewer is different; can feel more like an ordinary, informal conversation than a job interview Unstructured interview Situational interview Behavioral-description interview Does not apply

Human resource (HR) management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce. True False

If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate? Job posting Employment agency Newspaper advertisement College placement office

Increases employee loyalty, effort, and morale because employees feel like hard work will earn them opportunities if they stick around Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Julian works really hard and is a top salesman in his firm. Julian enjoys his regular paycheck every other week, but really looks forward to the healthy commission checks he gets that are based on his sales. Incentives Base Pay Benefits

May provide a more accurate assessment of an applicant's job-related personality traits than other types of interviews Unstructured interview Situational interview Behavioral-description interview Does not apply

Might become overly subjective and interviewers' biases are likely to influence their perceptions of candidates' responses. Unstructured interview Situational interview Behavioral-description interview Does not apply

Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview. behavioral-description informal unstructured situational analysis

Process is less costly because fewer resources are put into interviewing, advertising a job, etc. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Risk is decreased because candidates are known to others in the company and are already familiar with the organization. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job. True False

What proportion of U.S. organizations use social networks to find new employees? 90% 30% 5% 65%

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process. selection performance management orientation recruitment

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____. human capital stakeholders social capital assets

Many employers are wary of giving references for which of the following reasons?

(1) They fear that if they say anything negative, they can be sued by the former employee. (2) They fear if they say anything positive, and the job candidate doesn't pan out, they can be sued by the new employer.

A(n) ________ is a complaint by an employee that management has violated the terms of the labor-management agreement.

A grievance ------------------------- a complaint by an employee that management has violated the terms of the labor-management agreement. Example: An employee may feel he or she is being asked to work too much overtime, is not getting his or her fair share of overtime, or is being unfairly passed over for promotion.

According to research, which of the following people is MOST likely to be a workplace bully?

A male manager

Curtis was recently laid off and was given severance pay on the condition that he agreed not to criticize the organization publicly. What is this an example of?

A nondisparagement agreement

A performance appraisal is likely to contain which two of the following types of information?

A performance appraisal, or performance review, consists of: (1) assessing an employee's performance (2) providing him or her with feedback.

"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as well and there can be some late nights and weekend work when we're trying to make a tight deadline." Which of the following does this BEST describe?

A realistic job preview --------------- (RJP) gives a candidate a picture of both positive and negative features of the job and the organization before he or she is hired. This recruiting technique is very effective at reducing turnover within 30-90 days of employment

Which of these are common methods for conducting job interviews? Videoconferencing Phone call Face-to-face Written letter

A,B,C

Many employers are wary of giving references for which of the following reasons? They fear that negative reviews may result in former employees suing the company. They may not be able to rehire a good employee if they move to a better job. They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. They suck up resources and energy from management, who may have to spend too much time on the phone or writing letters.

A,C

When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete?

Ability

When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete?

Ability Test

When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete?

Ability test

Match the type of employment test with its description.

Ability test - these tests measure factors such as strength, stamina, mechanical aptitude and cognitive skills Performance tasks - these tests measure an applicant's execution of various work tasks Personality tests - these tests measure characteristics such as sociability, emotional stability and independence. Integrity tests - these tests assess attitudes and experiences a person's honesty, dependability, and trustworthiness.

Which terms describe good performance expectations?

Achievable and Specific

Benefits

Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans

Elena, who is Hispanic, was told by the personnel director that she did a great job at the interview but that he couldn't hire her because all the other candidates had a college degree and she did not. However, because the position didn't require a college degree, the personnel director's reasoning would be an example of which type of workplace discrimination?

Adverse impact

Match the two types of workplace discrimination to the correct description.

Adverse impact - occurs when an organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class (such as Hispanics) over another group of people (such as non-Hispanic whites). Disparate treatment - results when employees from protected groups (such as disabled individuals) are intentionally treated differently.

Sydney recently quit her job and was asked to meet with a human resources manager to discuss her experiences with the organization and why she chose to leave. What is this an example of?

An exit interview

Disparate Treatment

An organization uses an employment practice or procedure that results in unfavorable outcomes to a protected class.

In which of the following ways is artificial intelligence used during the hiring process?

Analyzing verbal and nonverbal communication, Administering ability tests, and Scheduling interviews

Which strategy for receiving feedback is least likely to activate emotional triggers?

Ask for small doses of feedback while you work.

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

A performance appraisal is likely to contain which two of the following types of information?

Assessment of performance and Performance feedback

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

Assessment, Objectives, Selection, Implementation, and Evaluation

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?

Attrition

A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?" behavioral situational unstructured performance

According to the law, which of the following is considered an employment test? only application forms any procedure used in the employment selection decision process only interviews and personality tests small talk before and after the interview only personality tests

Adjustment, energy, sociability, independence, and need for achievement are measured on ______ tests. ability personality political performance

An example question would be "How would you respond if two employees came to you asking for a raise, and you knew you could only give a raise to one of them?" Unstructured interview Situational interview Behavioral-description interview Does not apply

As the number of Uber drivers grows at a rapid rate, the company benefits from the fact that one of the few hiring tests it needs to ensure drivers pass is already done for them—the driving test needed to receive a driver's license. In the framework of employment tests, which type of test(s) does a driving test qualify as? integrity test ability and performance tests ability test Incorrect personality test performance test

Asks candidates questions that focus on hypothetical situations Unstructured interview Situational interview Behavioral-description interview Does not apply

Attempts to figure out how applicants would respond if they were to encounter a given situation on the job Unstructured interview Situational interview Behavioral-description interview Does not apply

During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview. unstructured behavioral-description situational performance appraisal

During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? Personality test Performance test Integrity test Physical ability test

Higher chances of getting applicants with specialized experience and knowledge Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Individuals who are asked to provide assessments of former employees are known as _____. head hunters references referees applicants

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____. incentives benefits base pay wages

More likely to get applicants with fresh insights Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview. unstructured behavioral-description situational analysis informal

Peter Cappelli's argument about the skills gap stresses that companies should restructure the way they think about the _______ step of the strategic human resource management process. planning human resources needed recruiting and selecting people establishing the mission and vision establishing the grand strategy formulating the strategic plans

Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job. Pria gets a large paycheck compared to her colleagues because of the dangers associated with her particular job. Open choices for matching Incentives Base Pay Benefits

Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees' qualifications in terms of education, training and experience, she consults the organization's _____. job analysis human resources inventory external recruiting plan strategic plan

The most effective sources of new employee sources are job postings on websites. True False

True or false: When considering the staffing an organization may need, it is better to assume that the organization won't change much. True False

What occurs during a structured interview? The interviewer asks different questions of every candidate. The interviewer asks every candidate the same set of questions. The interviewer does not speak and allows the candidate to do all of the talking. The candidate performs a series of tasks and is observed from a remote location.

What strategy do employers use to eliminate the risk of bias in job interviews? Have multiple job candidates interview in the same room at the same time. Use a committee of three or more people to design, conduct, and evaluate the interview. Write a description of the personal attributes that the candidate must have and ignore those who do not fit the profile. Conduct a random drawing to select which candidate receives a job offer.

Which social network is most commonly used for external recruiting? Twitter LinkedIn Facebook Instagram

multiple choice Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____. subjective appraisal structured interview reference check unstructured interview

When Marissa applied for a position at Black Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?

Background information

When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?

Background information

______ is the basic wage or salary paid to employees in exchange for doing their jobs.

Base pay

Depending on state law, companies are allowed to test for drug and alcohol use at which times?

Before making a job offer, Contingent to making a job offer, and Randomly after hiring

On average, how long does it take the average employee to become productive in a new job?

Between 2 and 24 months

Belinda's boss shouts at her and uses profanity when he is upset and has humiliated her in staff meetings by belittling her opinions and calling her "stupid." These are examples of _____________.

Bullying --------------- repeated mistreatment of one or more persons by one or more perpetrators; it is abusive physical, psychological, verbal, or nonverbal behavior that is threatening, humiliating, or intimidating.

An example question would be "Tell me about a time that you had to say 'no' to an employee's request in the past. How did you handle it, and what would you do differently if you could go back in time?" Unstructured interview Situational interview Behavioral-description interview Does not apply

As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____. personality test Myers-Briggs Type Indicator assessment center integrity test

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____. job analysis performance management recruiting development

Asks candidates questions that focus on things they have done in previous jobs Unstructured interview Situational interview Behavioral-description interview Does not apply

Attempts to learn how employees have dealt with workplace situations in the past Unstructured interview Situational interview Behavioral-description interview Does not apply

Automatically creates a vacancy somewhere else in the organization Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Could make employees think that promotions result from how long they've been with the company Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe? Physical ability test Integrity test Performance test Personality test

If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias. popularity deniability validity modeling

If research shows that a particular test measures the same thing consistently, the test has high _______. modeling validity reliability legitimacy

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer. wages bonuses benefits Incentives

Sam has worked for many years for her company. A few more years and she can look forward to collecting her monthly pension check. Incentives Base Pay Benefits

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management. strategic marketing and sales human resource (HR) production

The pool of potentially fresh talent and viewpoints is limited, and competition is restricted. Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

What should a human resources manager focus on when determining an organization's long-term staffing needs? Maintaining current salary levels Vacancies due to retirements The organization's vision and strategic plan Keeping minority hiring at current levels

What type of job interview is effective at reducing turnover within the first 30-90 days of employment? performance appraisal behavioral-description interview realistic job preview situational interview unstructured interview

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job. performance test background check unstructured interview structured interview

________ entails job posting, which means placing information about job vacancies and qualifications in places where employees can see them such as on bulletin boards or the company's intranet. Job analysis External recruiting Internal recruiting Realistic job previewing Position advertising

Strategic human resource planning is focused on which two initiatives? Financing employee needs both current and future Attracting employees through marketing initiatives. Understanding current employee needs Predicting future employee needs

C,D

A clause in the collective bargaining agreement that ties future wage increases to increases in the cost of living is known as the ______ clause.

COLA

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission?

Civil Rights Act of 1964

Which legislation gave rise to the establishment of the Equal Employment Opportunity (EEO) Commission (1963)?

Civil Rights Act of 1964 & 1972

Which form of workplace labor agreement is now considered illegal?

Closed shop

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Collective bargaining consists of negotiations between management and employees about disputes over compensation, benefits, working conditions, and job security.

Of the following methods, which would be the LEAST appropriate for external recruiting?

Company bulletin board

Which of the following are examples of an objective appraisal of employee performance results?

Comparing an employee's sales revenue to an annual target and Counting the number of days since a safety incident occurred under an employee's watch

Which of the following is not one of the main ways to reduce cognitive dissonance?

Complete an emotional intelligence assessment

After breaking your long-term goal into several short-term goals, what is the next step in developing career readiness?

Create a to-do list for accomplishing short-term goals.

Whenever people take a car in to Kelly Cars for service, they are asked to rate their satisfaction with the quality and timeliness of the repairs by completing an automated phone survey. This feedback is then used in the mechanic's performance appraisal. Which source of information is Kelly Cars using for its performance appraisals?

Customers and clients

A company searching for a candidate based mainly on skills and abilities would be most likely to use ________ in evaluating a candidate's fit to a specific job. integrity tests drug tests personality tests performance tests ability tests

A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies. description specification analysis posting

Ability, performance, and personality tests are the three most common types of ______ tests. production service marketing employment

During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) _____. job analysis orientation employment test realistic job preview

During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview. unfacilitated facilitated structured unstructured

Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test? IQ Ability Performance Personality

Has been found to be poor for employee morale once an applicant who has been through this type of interview accepts the job Unstructured interview Situational interview Behavioral-description interview Does not apply

Higher risk overall because candidates are not well known inside the organization Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______. benefits incentives bonuses base pay

Part of the frustration by drivers, and the reason that some want to unionize, is that they don't receive all parts of a typical compensation package often given to employees. Based on the case, which is the only part of a typical compensation package that Uber's "business partners" do currently receive? vacation days bonuses health insurance base pay stock options

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options. nonmonetary compensation fringe benefits base pay incentives

Should be avoided in favor of other types of interviews Unstructured interview Situational interview Behavioral-description interview Does not apply

The article emphasizes that organizations must invest substantially in __________, which consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce. knowledge workers increasing the skill gap employees with three to five years of experience human resource management plug and play workers

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____. entrepreneurialism arbitrage forecasting recruiting

The process of recruiting candidates takes longer and costs more money Advantage of internal recruiting Advantage of external recruiting Disadvantage of internal recruiting Disadvantage of external recruiting

List the steps in the performance management process in the correct order, with the first step listed at the top and the last step listed at the bottom.

Define performance, Monitor and evaluate performance, Review performance, and Provide consequences

Ricki is a middle manager at a software design company. Her employer has asked her to complete her MBA to improve her ability to move to higher level positions within the organization. This is an example of ______.

Development --------------------------- Development is educating professionals and managers in the skills they need to do their jobs in the future.

Being placed on suspension or temporary leave as a consequence of poor performance is an example of which human resource management action?

Discipline

Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This is an example of ________.

Disparate treatment -------------- results when employees from protected groups (such as disabled individuals) are intentionally treated differently. An example would be making a decision to give all international assignments to people with no disabilities because of the assumption that they won't need any special accommodations related to travel.

Which of the following are the suggested methods to deal with bullying?

Do not strike back., Document bullying behaviors., and Get others on your side.

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

Downsizing

Sexual harassment can prevent people from performing their best due to making them feel uncomfortable or unsafe in their workplace. This means that the type of harassment alleged to be taking place against some Uber employees could negatively impact those employees' job capital. financial capital. knowledge capital. social capital. human capital.

On the first day of her new job, Elena met with a human resource representative who explained the health and dental insurance and retirement plan options available to employees. This represents which type of information generally covered by effective orientation programs?

Employee benefits

According to human resource professionals, what is the most effective source for external recruiting?

Employee referrals

Adverse Impact

Employees from protected groups are intentionally treated differently.

What are the advantages of soliciting referrals from employees?

Employees know the qualifications of the person they recommend., Employees are careful about who they recommend., and Employees are familiar with the job requirements.

Which of the following are typical reasons for which employees might be transferred? Check all that apply.

Employees might be transferred for four principal reasons: (1) to solve organizational problems by using their skills at another location; (2) to broaden their experience in being assigned to a different position; (3) to retain their interest and motivation by being presented with a new challenge; or (4) to solve some employee problems, such as personal differences with their bosses

Why did W. Edwards Deming consider performance appraisals to be damaging in comparison with performance management?

Employees remember only the negative parts of their appraisal.

Which of these are resources for external recruiting?

Employment agencies, Recruitment firms, Social networks, and College job placement

Research has shown that an effective employee socialization program has which of the following effects?

Enhanced job satisfaction, Improved employee performance, and Reduced turnover

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

Equal Employment Opportunity (EEO) Commission

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

Equal Employment Opportunity (EEO) Commission ------------------------- The effort to reduce discrimination in employment based on racial, ethnic, and religious bigotry and gender stereotypes began with Title VII of the Civil Rights Act of 1964. This established the Equal Employment Opportunity (EEO) Commission, whose job is to enforce antidiscrimination and other employment-related laws.

The agency whose job it is to enforce anti-discrimination and other employment laws is called the _____.

Equal Employment Opportunity Commission

What are strategies managers can use to prevent or address sexual harassment in the workplace?

Establish a formal complaint procedure., Establish and distribute a sexual harassment policy., and Train supervisors in Title VII requirements.

Which of the following are approaches to affirmative action that an organization can take to achieve equality of opportunity? Check all that apply.

Establishment of minority hiring goals, Elimination of prejudicial questions in interviews, and Active recruitment of a group (traditionally discriminated against)

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

Which of these are common methods for conducting job interviews?

Face-to-face, Phone call, and Videoconferencing

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

Fair Labor Standards Act

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

Fair Labor Standards Act

Which piece of legislation first established the U.S. federal minimum wage?

Fair Labor Standards Act of 1938

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the __________.

Fair Labor Standards Act of 1938 ------------ established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage (currently $7.25 an hour; 29 states have higher minimums, 5 states do not have minimums) and a maximum workweek (now 40 hours, after which overtime must be paid), along with banning products from child labor. Salaried executive, administrative, and professional employees are exempt from overtime rules.

Which two of the following are concerns that a manager should consider when an employee is promoted? Check all that apply.

Fairness, nondiscrimination, other's resentments

The glass ceiling is a concept that applies to women, but not to minorities.

False

True or false: Asking for feedback as you work is viewed negatively by managers and results in lower performance ratings.

False

True or false: One key advantage to external recruiting is that hiring risks are minimized because job applicants are already known and are familiar with the organization.

False

True or false: Signing a collective-bargaining agreement eliminates any ongoing differences between labor and management.

False

True or false: When considering the staffing an organization may need, it is better to assume that the organization won't change much.

False

What are the benefits of performing an exit interview?

Finding out why an employee is leaving the organization and Learning about potential problems in the organization

A(n) _________ is conducted at specific times throughout the year and based on performance standards that have been established in advance.

Formal appraisal

Which of the following is not legal as the basis for hiring and promotion decisions?

Gender, Religion, and Skin color

When crafting a solution to a problem during a performance appraisal, what should employers do?

Get the employee's input. and Make themselves available for further questions or feedback.

Which theory suggests that employees can be motivated by objectives that are specific and challenging but achievable and that have rewards tailored to individual needs?

Goal Setting Theory by: Edwin Lock & Gary Latham

Producing job descriptions and job specifications can help employers avoid which common hiring mistakes?

Hiring people who are underqualified and Hiring people who are overqualified

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

Human resource

What is the first step in becoming a better receiver of feedback?

Identify your tendencies.

Incentives

Inducements to attract and retain top performers or induce employees to be more productive

Without using a planned evaluation form, Susan occasionally meets with employees and offers them _________ appraisals to let them know where they could correct or improve their job performance.

Informal

Which of the following is considered a disadvantage of internal recruiting?

It creates a vacancy elsewhere in the organization

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

What is the current state of drug and alcohol testing among employers?

It is becoming less common.

What is the process of determining the basic elements of a job?

Job analysis

If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?

Job posting

Which of the following would provide detailed minimum qualifications, knowledge, education, skills and experience an individual requires in order to perform the job?

Job specification

The National _____ Relations Board enforces procedures whereby employees may vote to have a union and collective bargaining.

Labor

Match the type of dismissal with its description.

Layoff - Temporary dismissal from an organization, likely due to economic conditions Downsizing - permanent dismissal, often related to a company-wide reorganization. Firing - permanent dismissal for cause

Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?

Let me show you a trick that will save you some time and effort.

What is the best method to avoid becoming defensive when receiving feedback?

Let the speaker finish and ask questions afterward.

Which social network is most commonly used for external recruiting?

The theory of motivation that asserts that achievement, affiliation, and power are the major motives determining people's behavior in the workplace is called ______.

McClelland's Acquired Needs Theory

The process in which a neutral third party listen to both sides in a dispute and makes suggestions toward an agreeable solution is called the ______ process.

Mediation --------------------- the process in which a neutral third party, a mediator, listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution. Mediators may be lawyers or retired judges or specialists in various fields, such as conflict resolution or labor matters.

A form of off-the-job learning and development called_____________consists of bite-sized content intended to ensure students master one concept before moving on to the next.

Micro-learning

Wages or salary

Monetary payments to employees in exchange for doing their jobs

Anita asked one of her employees to analyze the production costs of three new product lines. She asked the employee to provide her with a weekly report on the information with a final summation in six weeks. What step of the performance management process is Anita engaging in when she asks for a weekly report?

Monitor and evaluate performance

According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades?

More women will continue to be hired for top leadership jobs.

The _____ is a governmental agency established by the Wagner Act that enforces procedures whereby employees may vote to have a union and for collective bargaining.

National Labor Relations Board

The National __________ Relations Board enforces procedures whereby employees may vote to have a union and collective bargaining.

National Labor Relations Board (NLRB)

Which of the following is NOT part of the strategic human resource management process?

Negotiate employment contracts

Which two of the following are concerns that a manager should consider when an employee is promoted?

Nondiscrimination and Fairness

Which of these requires organizations to provide employees with nonhazardous working conditions?

OSH Act

____________ requires organizations to provide employees with nonhazardous working conditions.

OSHA -------------------- Occupational Safety and Health Act (OSHA) of 1970, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes ______.

Objective appraisal ----------------- also called results appraisals, are based on facts and are often numerical. In these kinds of appraisals, you would keep track of such matters as the numbers of products the employee sold in a month, customer complaints filed against an employee, miles of freight hauled, and the like.

Which legislative act was passed to ensure safe and healthy working conditions for employees?

Occupational Safety and Health Act (OSHA)

Which of these typically takes place in the workplace while employees are performing job-related tasks?

On-the-job learning and development

_________ typically takes place in the workplace while employees are performing job-related tasks.

On-the-job training. --------------------------- This training takes place in the work setting while employees are performing job-related tasks. Four major training methods are coaching, training positions, job rotation, and planned work activities.

During orientation at her new job, Jana learned about the company's founder, its history, and its products and services. Jana's orientation has covered which of the following areas of knowledge?

Organization's mission and operations

What is the primary difference between performance appraisals and performance management?

Performance appraisals are occur infrequently.

During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe?

Performance test

Firing

Permanent dismissal for cause

Downsizing

Permanent dismissal, often related to a company-wide reorganization

Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test?

Personality

Refer to Figure 9.1 and place these steps in the strategic human resource process in the correct order, with the first step listed at the top, and the final step listed at the bottom.

Plan human resources needed, Recruit and select employees, Orient, train and develop employees, and Perform appraisals of employees

Strategic human resource planning is focused on which two initiatives?

Predicting future employee needs and Understanding current employee needs

Match the type of sexual harassment to the correct description.

Quid pro quo-The person being harassed is in jeopardy of not being hired for a job, obtaining benefits or opportunities unless he or she acquiesces. Hostile environment-The person being harassed does not risk economic harm, but experiences an offensive or intimidating workplace.

Realistic job preview

What qualities are aspects of social capital?

Reciprocity, Trust, Mutual respect, and Teamwork

_____ is an emotional/behavioral response to real or imagined threats to an established work routine.

Resistance to change

_____ prohibit employees from being required to join a union as a condition of employment.

Right-to-work laws

Which technique is MOST effective when teaching skills such as how to use new tools?

Role-playing

Before Anisha meets with her manager, she is asked to complete a form listing her accomplishments during the past year, along with her perceived strengths and weaknesses and ways that she believes she can improve her performance. This is an example of a(n) ___________.

Self-appraisals. ------------------- How would you rate your own performance in a job, knowing that it would go into your personnel file? Probably the bias would be toward the favorable. Nevertheless, self-appraisals help employees become involved in the whole evaluation process and may make them more receptive to feedback about areas needing improvement.

Which career readiness competency is most helpful in identifying your tendencies when receiving feedback?

Self-awareness

Which of the following initially handles a grievance filed by an employee?

Shop steward

Which form of bullying is most common in the workplace?

Shouting

Lizette makes sure to thank her employees after they complete a major project. She wants to build goodwill and trust among her staff. Which idea do her actions demonstrate?

Social capital

Which of the following is an example of quid pro quo sexual harassment?

Sondra's boss tells her, "If you don't go out with me, you could be making a career-limiting decision."

Which of the following is an example of a hostile work environment?

Tamicka's boss repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable. --------------------- the hostile environment type, in which the person being sexually harassed doesn't risk economic harm but experiences an offensive or intimidating work environment

Which of these sexual harassment situations is an example of a hostile work environment?

Tamicka's manager repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable.

Layoff

Temporary dismissal from an organization, likely due to economic conditions

What occurs during a structured interview?

The interviewer asks every candidate the same set of questions.

What should a human resources manager focus on when determining an organization's long-term staffing needs?

The organization's vision and strategic plan

Which law established a minimum wage for workers, set limits for child labor, and established overtime pay?

The passage of the Fair Labor Standards Act of 1938 ----------------------------- established minimum living standards for workers engaged in interstate commerce, including provision of a federal minimum wage (currently $7.25 an hour; 29 states have higher minimums, 5 states do not have minimums) and a maximum workweek (now 40 hours, after which overtime must be paid), along with banning products from child labor. Salaried executive, administrative, and professional employees are exempt from overtime rules.

Hostile environment

The person being harassed does not risk economic harm, but experiences an offensive or intimidating workplace.

Quid pro quo

The person being harassed is in jeopardy of not being hired for a job, obtaining benefits or opportunities unless he or she acquiesces.

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

The system gets rid of talented as well as untalented people., It creates legal risk due to the perception of bias., and It results in reduced employee performance.

Integrity tests

These tests assess attitudes and experiences a person's honesty, dependability, and trustworthiness

Performance tasks

These tests measure an applicant's execution of various work tasks

Personality tests

These tests measure characteristics such as sociability, emotional stability and independence

Ability test

These tests measure factors such as strength, stamina, mechanical aptitude and cognitive skills

Unfortunately, bullies often display which of these characteristics?

They are charming. and They are successful.

Why are objective appraisals harder for employees to challenge legally?

They are not subject to personal bias.

Many employers are wary of giving references for which of the following reasons?

They fear that negative reviews may result in former employees suing the company. and They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer.

What is the primary goal of the strategic human resource management process?

To achieve the optimal work performance for supporting the company's mission and goals

What is the purpose of a nondisparagement agreement?

To prevent former employees from criticizing an organization

Which of the following are typical reasons for which employees might be transferred?

To solve organizational problems by using their skills at a another location, To broaden their experience in being assigned to a different position, To solve employee problems, such as personal differences with a boss, and To retain their interest and motivation by being presented with a new challenge

Jennifer rates her employees on subjective attributes such as attitude, honesty, inspiration to others, leadership, or initiative. This is what type of appraisal?

Trait

Jennifer rates her employees on subjective attributes such as attitude, honesty, inspiration to others, leadership, or initiative. This is what type of appraisal?

Trait ------------------------ Trait appraisals are ratings of such subjective attributes as "attitude," "initiative," and "leadership." Trait evaluations may be easy to create and use, but their validity is questionable because the evaluator's personal bias can affect the ratings.

True or false: A top-level manager who has committed sexual harassment should be disciplined the same as a low-level employee.

True

True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.

True

True or false: Organizations are increasingly relying on artificial intelligence to help make hiring decisions.

True

True or false: Research shows that women and minorities hired on the basis on affirmative action often feel stigmatized as incompetent or unqualified.

True

innovation is mostly the product of hard work and dedication rather than a "eureka" moment of epiphany.

True

Which type of contract enables the company to pay senior workers a higher rate of pay than newer workers for doing the same type of work?

Two-tier wage contract

What strategy do employers use to eliminate the risk of bias in job interviews?

Use a committee of three or more people to design, conduct, and evaluate the interview.

Match the element of compensation with its description.

Wages or salary - monetary payments to employees in exchange for doing their jobs Incentives - inducements to attract and retain top performers or induce employees to be more productive Benefits - Additional non monetary forms of compensation such as health insurance, vacation, and retirement plans

Lectures, videotapes, and workbooks would be MOST effective in teaching which aspect of a learning and development program?

Work rules and legal requirements

After creating a time schedule for accomplishing tasks and goals, what is the next step in developing career readiness?

Work the plan, give yourself rewards when appropriate, and make needed adjustments.

According to recent research by PriceWaterhouse and MassMutual, which workplace benefits do women tend to value more than men?

Work-life balance, Tuition reimbursement, and Meaningful work

Which of these is a non-union labor organization that is protected under the National Labor Relations Act?

Workers committee

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

Working conditions, Employee compensation, Job security, and Employee benefits

Why should you break your most important long-term goal into many short-term goals?

You are more likely to achieve a long-term goal if you break it down into smaller goals.

Which piece of feedback is based on facts rather than opinion?

You missed three important deadlines last quarter.

What is the willingness to accept constructive criticism, try and propose new ideas, and maintain a good attitude called?

a positive approach

The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace.

accommodate/accommodation

at Toys 4 Tiny Tots, employees know that during the December shopping season they are often required to work different schedules, weekends, and overtime. The December work schedules at Toys 4 Tiny Tots is an example of a(n) ________ change because workers have experienced it in the past. (They experience it every December.)

adaptive

Jane is planning to implement the same work scheduling system in the accounting department that they use in the retail division. Which type of change is Jane going to use?

adaptive change

In order to achieve equality of opportunity within its organization, Clarkson Company has taken steps such as active recruitment, the elimination of prejudicial interview questions, and establishment of minority hiring goals. Clarkson's efforts can be BEST described as _____.

affirmative action

affirmative action --------------------------- Affirmative action focuses on achieving equality of opportunity within an organization. It tries to make up for past discrimination in employment by actively finding, hiring, and developing the talents of people from groups traditionally discriminated against. Steps include active recruitment, elimination of prejudicial questions in interviews, and establishment of minority hiring goals. It's important to note that EEO laws do not allow the use of hiring quotas

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

Derrik is the manager of a large restaurant. Three times a week, he shadows his servers to observe their flow of work and see how they service the customer. Derrik is understanding the basic elements of the server's job by participating in job _____.

analysis

analysis ------------------------- The purpose of job analysis is to determine, by observation and analysis, the basic elements of a job. Specialists who do this interview job occupants about what they do, observe the flow of work, and learn how results are accomplished.

In part to avoid behavioral bias, many organizations are increasingly relying on ________ to make hiring decisions.

analytics

application

Labor-management disputes can be settled in three ways: grievance procedures, mediation and _____.

arbitration

The process in which a neutral third party listens to both sides of dispute and then makes a decision the parties have agreed will be binding on them is known as _____.

arbitration

labor-management disputes can be settled in three ways: grievance procedures, mediation and _________.

arbitration

The decision made by a(n) _____ in a labor dispute, such as the award of damages, must be honored by both labor and management.

arbitrator

The decision made by a(n) _________ in a labor dispute, such as the award of damages, must be honored by both labor and management.

arbitrator --------------- Arbitration is the process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

assessment

assessment center

Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______.

attitude

The first step in the unionization process is to have workers sign _______ which designate a certain union as the workers' bargaining agent.

authorization cards

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the ______ of Dax's job.

base pay

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay

Jorge is a customer service associate in an upscale supermarket. The monetary payment he receives in exchange for performing his job is referred to as _______.

base pay

Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.

base pay (wages or salaries)

People's values and attitudes affect their workplace _____, which includes their actions and judgments.

behavior

Janice rates her employees based on quality of work performed and promptness in arriving to work on time. Janice is using a(n) ______ appraisal to measure specific, observable aspects of performance.

behavioral

During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past.

behavioral-description

During a(n) interview, the interviewer explores what the applicant has actually done in the past.

behavioral-description --------------------------- In the second type of structured interview, the behavioral-description interview, the interviewer explores what applicants have actually done in the past. Example: "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" This question (the U.S. Army asked it of college students applying for its officer training program) is designed to assess the applicants' ability to influence others.

A(n) ______-anchored rating scale is a type of appraisal that rates employee gradations in performance according to scales of specific behaviors.

behaviorally

Annie is rated by her manager on a scale in which a "1" represents, "Frequently late and is not prepared for work," and a "5" represents, "Always early and prepared for work." This is an example of a(n) ______-anchored rating scale.

behaviorally

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____.

benefits

Insurance, retirement plans, health club memberships, and education reimbursement are just a few examples of compensation in the form of _____________.

benefits

Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.

benefits

The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____.

buffers

Belinda's boss shouts at her and uses profanity when he is upset and has humiliated her in staff meetings by belittling her opinions and calling her "stupid." These are examples of _____.

bullying

Repeated mistreatment of one or more persons involving abusive physical, psychological, verbal, or nonverbal behavior that is threatening, humiliating or intimidating is a type of harassment known as _____.

bullying

Repeated mistreatment of one or more persons involving physical, psychological, verbal, or nonverbal behavior that is threatening, humiliating or intimidating is a type of harassment known as _________.

bullying

When considering the staffing an organization may need, it is better to assume that the organization will _______.

change --------------------- you need to understand the organization's vision and strategic plan so that the proper people can be hired to meet the future strategies and work

Match the four basic kinds of workplace labor agreements with the correct description.

closed shop - employer may hire only workers for a job who are already in the union. illegal. union shop - workers aren't required to be union members when hired for a job but must join the union within a specified time. not allowed in 22 states (right-to-work states) agency shop - workers must pay equvalent of union dues but aren't required to join the union. applies to public-sector teachers in some states, prohibited in others. open shop - workers may choose to join or not join a union. applies in 22 states (right-to-work states)

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce

cognitive dissonance.

The process of negotiation between labor unions and management to resolve disputes concerning benefits, compensation, working conditions, and job security is known as ______.

collective bargaining

The process through which the union and management negotiate pay, benefits and other work terms is _____.

collective bargaining

The three elements of _____ include wages and salaries, incentives, and benefits.

compensation

The three elements of ________ include wages and salaries, incentives, and benefits.

compensation

Organizational development can be used to manage ______ within an organization.

conflict

Liu wants to better understand how to motivate employees at her company. Because she knows there is no single leading theory accepted by everyone on what motivates people, she looks into the top four perspectives:

content, process, reinforcement, and job design

After tasks on a to-do list are prioritized, what is the next step in developing career readiness?

create a time schedule for reaching your long-term goal

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

demographic characteristics (outside force)

An employee may be _____, or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demoted

An employee may be _______ , or moved downward to a job with lower responsibilities and pay, if he or she performs poorly for an extended period.

demotion

A job _____ summarizes what the holder of the job does and how and why he or she does it.

description

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective.

development (OD)

Refusing to hire or promote an individual or making other employment decisions based upon factors such as ethnicity, religion, or gender is referred to as workplace _____.

discrimination

Refusing to hire or promote an individual or making other employment decisions based upon factors such as race, religion, or ethnicity is referred to as workplace _______.

discrimination

Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This an an example of _____.

disparate treatment

_____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background.

diversity

Anton's company has undergone a massive reorganization, and hundreds of jobs have been permanently eliminated, along with Anton's job. Which of the following BEST describes Anton's dismissal?

downsizing

Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee _____.

employee engagement

Which is the most effective source for external recruiting according to human resource professionals?

employee referrals

closed shop (four basic kinds of workplace labor agreements)

employer may hire only workers for a job who are already in the union. illegal.

Ability, performance, and personality tests are the three most common types of ______ tests.

employment

Ability, performance, and personality tests are the three most common types of _______ tests.

employment --------------- employment tests are legally considered to consist of any procedure used in the employment selection decision process, even application forms, interviews, and educational requirements

Which of the following is responsible for the enforcement of antidiscrimination and other employment-related laws?

equal employment opportunity

_____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture.

ethnocentrism

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

evaluation

Julio really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Julio probably scores high in

extroversion

Salaried executives, administrative, and professional employees are exempt from over time rules as outlined in the _____.

fair labor standards act

A company that evaluates its long-haul truck drivers based on miles driven over the past 12 months is using subjective appraisal

false

Integrity tests are ineffective because dishonest people are able to fake conscientiousness, even on a paper-and-pencil test.

false

Money is the best motivator.

false

the term 'diversity' is synonymous with differences

false

True or false: collective bargaining always settles differences.

false not always. Even when a collective-bargaining agreement and contract have been accepted by both sides, there may likely be ongoing differences that must be resolved. Sometimes differences lead to walkouts and strikes, or management may lock out employees. However, conflicts can be resolved through grievance procedures and mediation or arbitration.

Which groups are often incorrectly perceived as having low organizational commitment?

females and pregnant women

In a _____, all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve.

forced ranking performance review system

In a _________, all employees within a business unit are ranked against one another and grades are distributed along some sort of bell curve.

forced ranking performance review system

Sam ranks all of his employees against one another and the grades are distributed highest to lowest. Sam is using a ____ in his review process.

forced ranking performance review system

Every six months, Fran has a meeting with her manager to discuss her performance, the goals of which were specified in the meeting six months earlier. This is an example of a(n) ____________ performance appraisal.

formal

________ is the purpose of the strategic human resource process.

getting optimal work performance to help realize the company's mission and vision

During difficult economic times, unions and management may negotiate a _____, in which the union agrees to give up previous wages or benefit gains in return for something else, such as a no-layoff policy.

giveback

During the last collective bargaining negotiations, the union and management at Apix Manufacturing negotiated a(n) _____, in which the union agreed to forego a wage increase in return for a no-layoff policy.

giveback

According to his union contract, James is supposed to work no more than eight hours of overtime each week. For the past four weeks, he has had to work 12 hours of overtime. He has decided to file a complaint that his agreement has been violated. This complaint is known as a _____.

grievance

Simple irritants, such as misplacing your keys or a phone number, are referred to as ______.

hassles

Which of the following is an effective way to deal with change and innovation?

have the courage to follow your ideas.

Miriam's mother was in the army, so as a child, Miriam moved a lot. It was rare for her to spend more than a year in any location, which meant she was always the new girl in school and had a hard time making friends. She was often lonely and unhappy as a result. Recently, Miriam's company decided to move into a new building and reorganize the different departments. Miriam is likely to be resistant to this change because ______.

her childhood predisposed her to dislike change

The economic or productive potential of employee knowledge, experience, and actions is referred to as _____ capital.

human

The economic or productive potential of employee knowledge, experience, and actions is referred to as __________ capital.

human

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____.

human capital

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as ________.

human capital

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

human resource

human resource (HR)

human resources inventory

What is the first step in developing career readiness?

identify your most important long-term goal

Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Organizations use __________ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sale she generates, quarterly performance bonuses, and stock options.

incentives

Samantha is employed as a sales engineer in a large medical products firm. The _______ of her job include commission on the sales she generates, quarterly performance bonuses, and stock options.

incentives

A cost-of-living adjustment (COLA) clause in a collective bargaining agreement ties future wage increases to _____.

increases in the cost of living

The process of creating something new that can be applied profitably is referred to as ______.

innovation

Northstar Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At Northstar Insurance, the new program represents ________ change.

innovative

_____ change introduces a new practice to an organization but one that is not new to the industry.

innovative

One of the employment tests Jane had to complete as part of the selection process was an online assessment that asked questions such as, "During the past 12 months, have you been given too much change by a cashier and kept the money?" and "How many times did you cheat on an exam during your senior year of high school?" Based on these questions, it would appear that Jane completed a(n) _______ test.

integrity

Tests designed to identify people likely to engage in inappropriate, antisocial, or dishonest workplace behavior are known as _______ tests.

integrity

One key advantage to __________ recruiting is that hiring risks are minimized because job applicants are already known and are familiar with the organization.

internal

Carol is in charge of a meeting to decide what the company should do about the new sales people who don't know how to follow-up with former clients. Which stage of the organizational development process is Carol participating in?

intervention

A human resource _____ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization.

inventory

Michele had been working as an executive assistant to the president for nearly 25 years, so when she retired, no one had a good idea of all that her job entailed. Before Michele retired, Sharon sat with her for two weeks to observe her duties and ask her to explain all the functions she performs as executive assistant to the president. Sharon was performing a(n)

job analysis

If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?

job posting

The extent to which you feel positive or negative about various aspects of your work is called ______.

job satisfaction

Workplace stress diminishes all of the following except

job turnover

Equity theory is focused on explaining how people work to achieve which of the following?

justice and fairness

"Using their brains instead of their brawn" BEST describes ______ workers.

knowledge

A(n) _____ worker is someone whose occupation is principally concerned with generating or interpreting information as opposed to manual labor.

knowledge

"Using the brains instead of their brawn" BEST describes ________ workers.

knowledge. ----------------------- A knowledge worker is someone whose occupation is principally concerned with generating or interpreting information, as opposed to manual labor. Knowledge workers add value to the organization by using their brains rather than their muscle and sweat, and as such they are the most common type of worker in 21st-century organizations.

Hourly workers at Brite Electroplating have joined an organization to protect their interests by bargaining with management over job-related issues. This organization is a(n) _____.

labor union

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being _____.

laid off

Don was temporarily dismissed from his company because sales are slow. When the situation improves at the company, he will likely be brought back as an employee. This is an example of being ___________.

laid off

What is the best method to avoid becoming defensive when receiving feedback?

let them finish speaking and ask questions afterwards

Which of the following is an inside force for change?

low productivity and turnover

Scientific ______ is the process of reducing the number of tasks a worker performs.

management

With an applicant tracking system, employers use job descriptions and job specifications to find job candidates by _____.

matching keywords from the job description to keywords on résumés

The process in which a neutral third party listens to both sides in a dispute and makes suggestions toward an agreeable solution is called the _____ process.

mediation

The person hired as a third party to carry out mediation is called the _____.

mediator

The person hired as a third party to carry out mediation is called the _____________.

mediator ----------------------- listens to both sides in a dispute, makes suggestions, and encourages them to agree on a solution. Mediators may be lawyers or retired judges or specialists in various fields, such as conflict resolution or labor matters.

Employees who exhibit_____________ will be able to remain present and actively pay attention to feedback without getting caught up in emotion or internal stories about its meaning.

mindfulness

The psychological patterns that govern the long-term behavior of employees are established in the first six ______ of employment.

months

Physiological or psychological deficiencies that arouse behavior are called ______.

needs

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective

Performance appraisals that are based on facts and are often numerical are referred to as _______ appraisals.

objective appraisals

Which legislative act was passed to ensure safe and healthy working conditions for employees?

occupational safety and health act (OSHA) - 1970

Playing games and doing simulations to learn job related skill sets away from the workplace are examples of _____ learning and development.

off-the-job

Yuki was just hired as a financial analyst and will spend the next two weeks learning company policies, procedures, and culture with other new hires. This type of process is known as ______, or employee socialization.

onboarding

When prioritizing the tasks you need to complete to reach your career goals, you should ______.

order them from low importance to high importance

Helping a new employee to learn the ropes of the organization and fit easily into the new job is known as ______.

orientation

When Keisha started her new job, she went through ______ to help her transition and fit smoothly into the job and organization. The company is small so this process consisted primarily of employees welcoming her, "showing her the ropes," and inviting her to the annual picnic that was coming up soon.

orientation

Kevin continuously helps his employees improve their work through reviewing their performance and providing consequences. These are two steps of _______ management.

performance

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

A _____ consists of assessing an employee's performance and providing him or her with appropriate feedback.

performance appraisal

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as _____.

performance management

The continuous cycle of improving job performance through defining performance, monitoring and evaluating performance, reviewing performance, and providing consequences is known as ______________.

performance management

Adjustment, energy, sociability, independence, and need for achievement are measured on ______ tests.

personality

Adjustment, energy, sociability, independence, and need for achievement are measured on _________ tests.

personality

Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____.

personality

posting

Organizational behavior is a field of study that explains and ______ behavior.

predict

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

proactive

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation.

process

when a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation

product

Last week Jordan's boss told him he was moving him from sales team manager to the director of sales. This career move represents a _____.

promotion

Match the type of sexual harassment to the correct description.

quid pro quo - the person being harassed is in jeopardy of not being hired for a job, obtaiing benefits or opportunities unless he or she acquiesces. hostile environment - the person being harassed does not risk economic harm, but experiences an offensive or intimidating workplace.

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called _____.

ratification

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called ______

ratification

The action by which workers vote on whether to accept or reject the terms of the contract negotiated by the union after collective bargaining is called _________.

ratification. --------------------- When agreement is reached with management, the union representatives take the collective bargaining results back to the members for ratification—they vote to accept or reject the contract negotiated by their leaders

_______ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.

reactive

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.

reactive change

During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) _____.

realistic job preview

During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) ___________.

realistic job preview

As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _________.

recruiting

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting/recruitment

Which of the following are methods of external recruiting?

recruitment firms college job placement newspapers employment agencies ------------------------------ External recruiting means attracting job applicants from outside the organization. In years past, notices of job vacancies were placed through newspapers, employment agencies, executive recruiting firms, union hiring halls, college job-placement offices, and word of mouth. Today more and more companies are also using social media to recruit

Individuals who are asked to provide assessments of former employees are known as _____.

references

Individuals who are asked to provide assessments of former employees are known as _____________.

references

Anything that causes a given behavior to be repeated or inhibited is known as ______.

reinforcement

"Consequences influence behavior" best describes which theory of motivation?

reinforcement theory

If research shows that a particular test measures the same thing consistently, the test has high _______.

reliability

The part of the labor-management agreement that states that employees who receive union benefits must join the union (or at least pay dues) is called the union _____.

security clause

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process.

selection

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the HR function known as the _________ process.

selection process ------------------ the screening of job applicants to hire the best candidate

The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways is called what?

self- management

Positive statements that help you focus on goals, program your subconscious mind, and eliminate negative beliefs are referred to as ______.

self-affirmations

self-appraisal

_____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true.

self-fulfilling prophecy

Angela's boss has repeatedly asked her to go out with him and has suggested that her repeated refusal may negatively impact her next performance review. Angela's boss is guilty of ___________.

sexual harassment

Angela's boss has repeatedly asked her to go out with him and has suggested that her repeated refusals may negatively impact her next performance review. Angela's boss is guilty of _____.

sexual harassment

Unwanted sexual attention that creates an adverse work environment is referred to as ______.

sexual harassment

Which of the following initially handles a grievance filed by an employee?

shop steward

An employee transfer within an organization is thought of as moving ______, because the employee is moving to a position of similar responsibility.

sideways

A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?"

situational

During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the _____ type of structured interview.

situational

During his interview, Mike was repeatedly given hypothetical scenarios and asked how he would respond. This is an example of a(n) _________ interview.

situational. ------------------ the interviewer focuses on hypothetical situations.

The economic or productive potential of strong, trusting, and cooperative relationships is referred to as _______ capital.

social

The economic or productive potential of strong, trusting, and cooperative relationships is referred to as __________ capital.

social

Under the 1947 Taft-Hartley Act, individual _____ are allowed to pass legislation outlawing union and agency shops. (Type only one word.)

states

Under the 1947 Taft-Hartley Act, individual __________ are allowed to pass legislation outlawing union and agency shops.

states ------------------- Right-to-work laws. Individual states are allowed (under the 1947 Taft-Hartley Act) to pass legislation outlawing union and agency shops. As a result, 22 states have passed right-to-work laws, statutes that prohibit employees from being required to join a union as a condition of employment.

Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____.

stereotyping

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as _______ human resource planning.

strategic ------------------------- Strategic human resource planning consists of developing a systematic, comprehensive strategy for (a) understanding current employee needs and (b) predicting future employee needs

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as _____

strategic human resources planning

Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____.

stressor

Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____.

structured interview

Jim's perception of his employees' traits and behaviors is known as a(n) _____ appraisal.

subjective

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

Beth is using computers to train her employees on a new data-mining technique along with classroom discussion. This will reduce the necessary instruction time. This is an example of ______ learning.

technology-enhanced

Integrity tests

these tests assess attitudes and experiences a person's honesty, dependability, and trustworthiness.

Performance tasks

these tests measure an applicant's execution of various work tasks

Personality tests

these tests measure characteristics such as sociability, emotional stability and independence.

Ability test

these tests measure factors such as strength, stamina, mechanical aptitude and cognitive skills

Which of the following is not one of the Big Five personality dimensions?

tolerance of ambiguity

What is the modern way of designing jobs?

traditional way: fitting people to jobs modern way: fitting jobs to people

An example of a self-fulfilling prophecy is a server who expects some poorly dressed customers to be stingy tippers, who therefore gives them poor service, and so gets the result he expected—a much lower tip than usual.

true

Multiple organizational development interventions have been found to work better than single interventions.

true

Personality test data should be supplemented with information from reference checks, personal interviews, ability tests, and job performance records when hiring.

true

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.

true

adaptive change is the least threatening type of change and is, therefore, least likely to create resistance.

true

he Family and Medical Leave Act (1993) requires employers to provide 12 weeks of unpaid leave for medical and family reasons, including for childbirth, adoption, or family emergency.

true

the marketplace is becoming less homogeneous and moving toward more niche products.

true

True or false: Research shows that women and minorities hired on the basis on affirmative action experience lower job satisfaction and more stress than those supposedly selected on the basis of merit.

true Explanation: research shows that women and minorities hired on the basis of affirmative action felt stigmatized as unqualified and incompetent.

Human resource mangers use the term _____ to describe a situation in which an employee leaves and is replaced through internal or external hiring.

turnover

Human resource mangers use the term ______ to describe a situation in which an employee leaves and is replaced through internal or external hiring.

turnover

Human resource mangers use the term_______ to describe a situation in which an employee leaves and is replaced through internal/external hiring

turnover

A survey showed that while most employees were pleased with the company's advancement opportunities and merit system, they were dissatisfied with factors such as pay scale and sharing an office with someone they disliked. These results exemplify which theory of motivation?

two - factor theory (satisfaction & dissatisfaction)

Under a(n) _____ contract, new union employees are paid less or receive fewer benefits than union employees with longer service or tenure.

two-tier wage

Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior?

type a behavior pattern

In considering the staffing an organization might need in the future, human resource managers should

understand the organization's vision and strategy in order to hire personnel to support them.

studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the ________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.

unfreezing

A labor _____ is an organization of employees formed to protect and advance members' interests by bargaining with management over job-related issues.

union

A labor ________ is an organization of employees formed to protect and advance their members' interests by bargaining with management over job-related issues.

union

The _____ clause in a collective bargaining agreement sets forth that employees who receive union benefits must join the union or pay union dues.

union security

When Max was hired to work in the warehouse of the automobile manufacturing facility, he was told that while he didn't have to join the union immediately, he would have to join within the first eight weeks of his employment. Which type of workplace labor agreement does this exemplify?

union shop

unstructured

unstructured interview

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the _________ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.

unstructured interview ---------------------------- Like an ordinary conversation, an unstructured interview involves asking probing questions to find out what the applicant is like. There is no fixed set of questions asked of all applicants and no systematic scoring procedure. As a result, the unstructured interview has been criticized as being overly subjective and apt to be influenced by the biases of the interviewer. It is susceptible to legal attack because some questions may infringe on non-job-related matters such as privacy, diversity, or disability. Compared with the structured interview method, the unstructured interview has been found to provide a more accurate assessment of an applicant's job-related personality traits

If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.

validity

If employers use a test to try to predict future job performance, it is vital that the test have _________ to ensure that it actually measures performance related to the job and is free from bias.

validity

Abstract ideals that guide a person's thinking and behavior in all situations are called ______.

values

union shop (four basic kinds of workplace labor agreements)

workers aren't required to be union members when hired for a job but must join the union within a specified time. not allowed in 22 states (right-to-work states)

open shop (four basic kinds of workplace labor agreements)

workers may choose to join or not join a union. applies in 22 states (right-to-work states)

agency shop (four basic kinds of workplace labor agreements)

workers must pay equivalent of union dues but aren't required to join the union. applies to public-sector teachers in some states, prohibited in others.

Chapter 9: Human Resource Management Smartbook/Learnsmart, MGT 300 CHAPTER 9 (SMARTBOOK), MGT 301 exam 3, MGMT 3000 9.1-9.3, MGT 300: Chapter 9

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