Chapter 9 MGMT

__________ is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed.

a. Reciprocating interdependence b. Pooling interdependence c. Repositioning d. Manufacturing conversion e. Reengineering CORRECT

In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.

a. functional; expert b. departmental; functional c. centralized; decentralized d. internal; external e. line; staff CORRECT

____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible

a. Delegation of authority CORRECT b. Staff functionality c. A job description d. Decentralization e. An organization chart

____ is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

a. Departmentalization CORRECT b. Organizational process c. Organizational layout d. Job formatting e. Functionalization

Which of the following statements about functional departmentalization is true?

a. Functional departmentalization requires the same kinds of functional departments in any company. b. Functional departmentalization is also called free-form specialization. c. Functional departmentalization increases costs by reducing duplication. d. Functional departmentalization allows work to be done by highly qualified specialists. CORRECT e. Functional departmentalization complicates communication and coordination for departmental managers.

_________ means increasing the number of tasks in a particular job and giving workers the power to make decisions about their own work

a. Job specialization b. Job enlargement c. Job design d. Job rotation e. Job enrichment CORRECT

____ departmentalization is defined as organizing work and workers into separate units responsible for particular business functions or areas of expertise.

a. Matrix b. Customer c. Hierarchical d. Functional CORRECT e. Product

____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

a. Organizational autonomy b. Procedural planning c. Consistency planning d. Standardization CORRECT e. Problem empowerment

____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs

a. Task identity b. Autonomy CORRECT c. Skill variety d. Task significance e. Skill feedback

____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

a. Task mapping b. Job specialization c. Job design CORRECT d. An organizational chart e. Standardization

____ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

a. Task significance CORRECT b. Skill variety c. Skill feedback d. Task identity e. Autonomy

With ____ departmentalization, most employees report to two bosses.

a. customer b. product c. geographic d. functional e. matrix CORRECT

A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical communication.

a. departmentalized b. standardized c. mechanistic CORRECT d. organic e. modular

Organizational authority is traditionally characterized by:

a. empowerment b. reengineering c. all of these d. chain of command CORRECT e. behavioral informality

With divisions that focus on business clients and consumer clients, companies like Sprint, American Express, and others are examples of ____ departmentalization.

a. functional b. customer CORRECT c. matrix d. boundaryless e. product

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

a. functional b. product CORRECT c. geographic d. matrix e. customer

Procter & Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pet nutrition and care. These divisions indicate that the company uses ____ departmentalization.

a. geographic b. strategic business unit (SBU) c. customer d. product CORRECT e. functional

Job specialization can result in ____.

a. high job satisfaction b. low absenteeism c. complicated job designs d. employee boredom CORRECT e. low employee turnover

The central concern of the job characteristics model (JCM) is ____.

a. internal motivation CORRECT b. task identification c. synergy d. time-motion studies e. a value-added measure

The chain of command ____.

a. is described by none of these CORRECT b. acts at cross-purposes to the unity of command principle c. is the horizontal line of authority that indicates at which level of management an individual belongs d. is only relevant in mechanistic organizations e. does not permit delegation of authority

An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ____.

a. job specialization b. job enlargement CORRECT c. task aggregation d. job rotation e. employee specialization

Decentralization ____

a. leads to faster decision making and more satisfied customers and employees CORRECT b. tends to stymie employee capabilities c. is accurately described by all of these d. is more appropriate where standardization is important e. is characteristic of large companies

(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

a. mechanistic b. modular c. departmentalized d. organic CORRECT e. centralized

A(n) __________ organization is an organization that is characterized by specialized jobs and responsibilities, precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and vertical communication.

a. modular b. mechanistic CORRECT c. standardized d. departmentalized e. organic

Except for the core business activities that they can perform better, faster, and cheaper than others, __________ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

a. modular organizations CORRECT b. hierarchical organizations c. organizational networks d. boundaryless organizations e. virtual organizations

While ____ emphasizes jobs and their authority relationships, ____ emphasizes the activities through which work gets done in the organization.

a. organizational structure; organizational process CORRECT - A b. organizational process; organizational structure c. interorganizational process; intraorganizational process d. intraorganizational process; interorganizational process e. departmentalization; functionalization

The three types of task interdependence are

a. pooled, delegated, and systematic b. sequential, delegated, and pooled c. delegated, integrated, and combined d. integrated, reciprocal, and synergistic e. reciprocal, pooled, and sequential CORRECT

A(n) __________ function is an activity that contributes directly to creating or selling the company's products.

a. staff b. organic c. line CORRECT d. mechanistic e. charted

The organizational process ____.

a. uses vertical and horizontal departmentalization b. is the collection of activities that transform inputs into outputs that customers value CORRECT c. limits the adaptivity of an organization d. defines roles not activities e. is a traditional method for establishing organizational structures

When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.

a. utility b. reciprocity c. empathy d. synergy e. accountability CORRECT