Chapter 9- Motivation, Performance, and Effectiveness

In the context of the fundamental needs that drive employees as described by Daniel Pink, identify the examples of autonomy in the workplace.

1) Allowing employees to work at home or bring their pets to work 2) Providing flexible work hours 3) Letting sales representatives pick the customers they will pursue in an assigned geographic territory

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of subordinates in an organizational context?

1) They tend to remain with their organizations for long periods. 2) They follow the rules, do what they are told, and are low-to-medium performers.

According to the Potter and Rosenbach followership model, which of the following are typical characteristics of contributors in an organizational context?

1) They work best in jobs where they are left alone to do their thing. 2) They rarely seek out their leaders' perspectives and generally wait for direction.

The Potter and Rosenbach Followership Model is based upon which of the following?

Follower performance levels and the strength of the leader-follower relationship

According to the Potter and Rosenbach followership model, identify a typical characteristic of contributors in an organizational context.

They have no interest in building strong relationships with their leaders or interpersonal dynamics.

In the context of followers' performance problems, leaders seem to have the most difficulty in recognizing and rectifying problems related to _____.

a lack of motivation

Which theory argues that leaders should select only followers who have both the right skills and a higher level of achievement orientation?

achievement orientation theory

In the context of the fundamental needs that drive employees as described by Daniel Pink, ________ is concerned primarily with making choices: Do followers have the freedom to work on things they find interesting, or are they given the latitude to get things done in ways that make sense to them?

autonomy

Goal setting theory argues all of the following except which?

both short term and long term goals should be given to the followers.

According to the Potter and Rosenbach Followership Model, which type of follower is often motivated to become a subject matter expert in their organization?

contributor

Which dimension of the Curphy and Roellig Followership model is concerned with a follower's ability to change the status quo, ask good questions, detect problems, and develop solutions?

critical thinking

What are the dimensions of the Curphy and Roelling Followership Model?

critical thinking and engagement

Which of the following is not one of the types of followers in the Potter and Rosenbach Followership Model?

criticizer

Leaders that successfully motivate followers do all of the following except

decrease satisfaction

The two components of empowerment are _____.

development and delegation

According to the Potter and Rosenbach followership model, a typical characteristic of subordinates in an organizational context is that they do not ___.

have particularly good relationships with their leaders

Followers that score ___ on the ___ dimension of the Potter and Rosenbach Followership Model are competent, get along well with others, support leaders' initiatives, and take care of themselves.

high, performance.

In the context of the fundamental needs that drive employees as described by Daniel Pink, ______ is concerned with helping followers develop those skills that will enable them to perform at higher levels.

mastery

Fill in the blank question. Anything that provides direction, intensity, and persistence to behavior refers to

motivation

The internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change refer to which?

needs

refer to internal states of tension or arousal, or uncomfortable states of deficiency people are motivated to change.

needs

Behaviors directed toward the organization's mission or goals or the products and services resulting from those behaviors concerns

performance

Which of the following is not part of motivation?

performance.

In the context of the fundamental needs that drive employees as described by Daniel Pink, which of the following is a critical aspect of mastery?

providing feedback

Which types of goals result in higher effort and performance as compared to 'do your best' goals?

specific and difficult

Which of the following is not a leadership behavior that is likely to encourage followers to work harder to achieve group goals?

stifling strong work ethiic.

True or false: At work or school we can choose to perform a wide variety of behaviors, but performance would include only those behaviors related to the production of goods or services or obtaining good grades.

true

True or false: Leaders who know about different motivational theories are more likely to choose the right theory for a particular follower and situation, and often have higher-performing and more satisfied and engaged employees as a result.

true