Chapter 9 Review

a responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

False

The ____ allocates work to responsible and performing organizations, teams, or individuals depending on the desired level of detail .

Responsibility assignment matrix

_____ should receive frequent performance feedback and although money is not an important motivator to them, it is an effective form of feedback

achievers

Psychologist David Merril describes ____ as reactive and task oriented

analytics

____ involves using punishments, threats, or other negative approaches to get people to do things they do not want to do

coercive power

_____ involves building individual and group skills to enhance project performance

developing the project team

the main outputs of the ___ processes are team performance assessments and enterprise environmental factors updates

developing the project team

___ causes people to do something for a reward or to avoid a penalty

extrinsic motivation

according to Covey, project managers must use a win/lose approach in making decisions

false

assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as a part of their position.

false

extrinsic motivation causes people to participate in an activity for their own enjoyment

false

legitimate power involves using personal knowledge and expertise to get people to change their behavior

false

managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.

false

project managers must try to avoid conflict at all costs as all conflict within groups is bad

false

the first step in the framework for defining and assigning work is ____

finalizing the project requirements

Resource ___ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances

leveling

+++++ refers to matching certain behavior of the other person

mirroring

Herzberg called factors that cause job satisfaction

motivators

in the Tuckman model, ___ occurs when the emphasis is on reaching the team goals, rather than working on team process

performing

____ issues that affect how people work anyhow well they work include motivation, influence and power, and effectiveness

psychosocial

according to Herzberg, which of the following is a motivational factor?

recognition

A(n) ___ or draft contract often provides the basis for defining and finalizing work requirements

request for proposal

A(n) ____ is a column chart that shows then number of resources assigned to a project over time

resource histogram

in the DISC profile the letter S represents

steadiness

____ is the concept that the whole is equal to more than the sum of its parts

synergy

managers who believe in MCGregors ____ assume that individuals do not inherently dislike work, but consider its s natural as play or rest

theory Y

______ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the needed continuous training of workers.

theory Z

a staffing management plan describes when and how people will be added to and taken off the project team

true

resource leveling results in fewer problems for project personnel and accounting departments

true

thamhain and wilemon found that when project managers used work challenge and expertise to influence people, objects were more likely to succeed.

true