Chapter 9 The crime analysis process: feedback and evaluation
Formal feedback forms reflect:
type of information requested, type of service delivered, and results obtained
Evaluation is defined as information that results from establishing a formal or informal communication process that has been developed to determine accuracy, reliability, validity, timeliness and the overall usefulness of a crime analysis unit's products or services. T or F
F
Feedback is defined as a process which accesses a program's performance and determines it's true worth. T or F
F
The production of timely and factual products by a crime analysis unit is the best way to measure the unit's overall effectiveness and worthiness. T or F
F
Informal feedback methods can also assist in determining the success or effectiveness of a crime analysis unit and the various products it utilizes. T or F
T
Define the term feedback
based on terms from the froma and informal communication processes in order to determine the accuracy, reliability, validity, timeliness, and overall usefulness of crime analysis products and services
Define what informal feedback method consists of:
consists of the "trash can survey" meaning looking in the trash cans from each department to find out how much of the departments material is thrown out
Define the term evaluation
determines whether a program should be continued
How do you measure the overall effectiveness of a crime analysis unit?
measure by producing worthy and timely products. This implements the measuring of the use and acceptance of crime analysis information by user groups.
