Chapter One Questions

The process of moving jobs from the United States to other locations in the world is referred to as ________.

offshoring

Learning strategist- 1 Business Partner- 2 Project Manager- 3 Professional Specialist- 4

1 Determines how workplace learning can be best used to help meet the company's business strategy 2- Uses business and industry knowledge to create training that improves performance 3- plans, obtains, and monitors the delivery of learning and performance solutions to support the business 4- Designs, develops, delivers, and evaluates learning and performance solutions

Steps of ADDIE are divided by: Analysis: (1) Design: (2) Implementation: (3)

1) Conducting an assessment of learning and ensuring employees' readiness for training 2) Creating a learning environment; ensuring transfer of training; and creating an evaluation plan 3) Selecting and using a training method

True or False: The highest of the learning content of training provided by companies concerns basic skills.

False

_______ focuses on training as well as team building, conflict resolution, employee growth, and change management.

Organizational development

_______ is the most significant factor in deciding the size and composition of the labor force, which comprises people who are working and those who are looking for work.

Population

_____ involve employees with different skills who collaborate to assemble a product or provide a service.

Work teams

Training can aid companies meet the quality challenge by teaching employees a concept known as _________.

lean thinking

Core values of Total Quality Management

-every employee receives training in quality -methods and processes are developed to match the requirements of internal and external customers - quality is developed into a product or service so that errors are prevented from occurring -managers measure progress with feedback based on data -company promotes cooperation with vendors, suppliers, and customers to improve quality and hold down costs

A company's ability to maintain and increase its market share in an industry is referred to as ______.

competitiveness

In a company, knowledge workers are __________.

employees who contribute to a company by sharing what they know.

_____ _____ _____ refers to the integrated use of training and development, organizational development, and career development to enhance individual, group, and organizational effectiveness.

human resource development

Which of the following is a flaw of the instructional system design model?

it adds time and expense to creating a training program.

Intellectual Capital -- 1 Human Capital-- 2 Social Capital-- 3 Customer Capital-- 4

1. the codified knowledge that exits in a company 2. the sum of attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company's employees invest in their work 3. relationships in a company 4. the value of relationships with persons or other organizations outside a company for accomplishing the goals of the company

Identify a step that should be taken to overcome the flaws of the instructional system design model

A systematic training design should be used to increase the benefits that can be realized.

True or False: Designing work, compensating employees, and enhancing labor and employee relations are outside the purview of human resource management.

False

Which of the following strategies helps companies to gain a competitive advantage in a market?

Focusing on training practices

____________ is the most comprehensive standard, as it provides a set of requirements for a quality management system for all organizations, both private and public.

ISO 9001:2008

An accurate statement about foundational competencies is that they ______.

Include interpersonal skills, business skills, personal skills, global mindset, industry knowledge, and technology literacy

The _____, a network of national standards institutes that comprises 160 countries and has a central governing body in Geneva, Switzerland, is the world's largest developer and publisher of international standards.

International Organization for Standardization

Which of the following is an issue caused when companies embrace social networking?

It may result in employees wasting time or offending or harassing their co-workers.

The highest level of national recognition for quality that a U.S. company can receive is the __________, which was created by public law.

Malcolm Baldrige National Quality Award

______ refers to the process where training and development activities are provided by a third party, which comprises individuals outside the company.

Out sourcing

The process of measuring, analyzing, enhancing, and then controlling processes once they have been brought within the narrow Six Sigma quality tolerances or standards is referred to as the _______ _______ _________.

Six Sigma Process

______ _______ refers to the organized and strategic effort by a company to utilize bundles of human resource management practices, including acquiring and assessing employees, learning and development, performance management, and compensation to attract, retain, develop, and encourage well-skilled employees and managers.

Talent management

_______ is a company-wide effort to constantly enhance the ways people, machines, and systems accomplish work.

Total Quality Management

______ refers to an organized effort by a company to facilitate learning of job-related competencies, knowledge, skills, and behaviors by employees.

Training

______ professionals focus on job and tasks analysis, instructional systems design, on-the-job training, and individual performance improvement.

human resource development

Speedo Auto, an automobile manufacturer, plans to reduce manufacturing costs by shifting its manufacturing operations to low-cost locations. This strategy adopted by Speedo Auto is referred to as ________.

offshoring

As the occupational structure of the U.S. economy has shifted, there is an increase in the demand for ___________.

qualified workers

Companies that compete in the gig economy rely on _______.

the service offered by nontraditional employees to meet service and product demands

Identify the specific human resource management practices that are used to support work teams.

- involvement of employees in the performance improvement process - emphasizing and rewarding ongoing training

Traditionalists- (1) Baby Boomers- (2) Generation Xers- (3) Millennials- (4)

1) They tend to value frugality and are patriotic and loyal 2) They value social conscientiousness and liberty 3) They value skepticism, casualness, and practicality; seek work/life balance; and dislike close supervision 4) They are characterized as being positive, eager to work and learn, self-reliant, globally aware, and value diversity and teamwork

Which of the following reasons are given for offshoring factory and other jobs?

Availability of a skilled workforce; Lower labor costs

_______ refers to the adoption of a novel concept or behavior by a company.

Change

________ refers to the adoption of a novel concept or behavior by a company.

Change

Which of the following are training providers outside the company?

Colleges and universities; Product suppliers

Which of the following provides work teams maximum flexibility?

Cross training of team members

True or False: There is only a single universally accepted instructional system development model that is used to develop training programs.

False. ISD is a process to design and develop training programs

Identify a true statement about lean thinking

It is a way to accomplish more with less effort, equipment, space, and time.

Skills in science, technology, engineering, and math are referred to as ______ ________.

STEM skills

Identify a true statement about the role of training and development in an organization.

The overall purpose of training and development is learning.

Which of the following is true about virtual teams?

They can form partnerships with suppliers or competitors to pull together the required talent to complete a project.

Identify an accurate statement about intangible assets.

They cannot be touched and are nonmonetary. It is equally as valuable as financial and physical assets.

Employees' engagement levels in company are evaluated with ______.

attitude or opinion surveys

Talent management is becoming increasingly more important because of ___________.

changes in demand for specific occupations and jobs

_____ refers to training employees in an extensive range of skills so they can fill any of the roles required to be performed on a team.

cross training

The objective of Six Sigma is to ______.

develop a total business focus on serving the customer.

______ _______ refers to the degree to which employees are completely involved in their work and the strength of their commitment to their work and the organization.

employee engagement

The knowledge (know what), advanced skills (know how), system understanding and creativity (know why), and motivation to deliver high-quality products and services (care why) is referred to as __________.

human capital

The policies, practices, and systems that influence employees' behavior, attitudes, and performance are referred to as ____________.

human resource management

Informal learning refers to learning that _______.

is central to the development of tacit knowledge.

The process of enhancing company performance by designing and implementing tools. processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge can be referred to as _________.

knowledge management

A(n) ___________ embraces a culture of lifelong learning, facilitating all employees to gain and share knowledge continually.

learning organization

Identify a true statement about knowledge workers.

managers depend on knowledge workers to share specialized information

The process of moving jobs from the United States to other locations in the world is referred to as __________.

offshoring

Formal training and development refers to __________.

training and development programs, courses, and events that are created and organized by a company

Green Tree Finance Inc. is a company that does tax auditing for small- and medium-sized organizations. The company has a team of auditors and accountants who work from different geographic locations and communicate with each other over the internet. Based on the above characteristics, this teams would be referred to as a ________.

virtual team

The ATD competency model describes _______.

what is required for an individual to be successful in the training and development field.