Chapters: 14 - mgmt 3240

At the _____ stage of the positive discipline approach, the employee being disciplined might be asked to take a day off with pay to develop a specific written action plan to remedy the problem behaviors.

"final warning"

The average loss from fraud is $500,000 when an executive is involved compared to _____ when the fraud is committed by a lower-level employee.

$75,000

_____ allows workers who have a complaint to talk directly with someone in management.

An open-door policy

_____ is a process that uses a neutral third party to make a binding decision, thereby eliminating the need to involve the court.

Arbitration

Which of the following statements is true of arbitration?

Arbitration is a common feature in union contracts.

Following the progressive discipline approach, at what point is employee suspension recommended?

At the third offense

Which of the following sections of an employee handbook is likely to contain a vacation entitlement policy?

Compensation and benefits

_____ are rights based on a specific agreement between an employer and an employee.

Contractual rights

_____ is a process of corrective action used to enforce organizational rules.

Discipline

Which of the following recommended steps for monitoring employees' electronic communications is NOT stated correctly?

Do not notify employees that communications will be monitored.

_____ occurs when an employer is determining if there has been employee wrongdoing and uses a fair process to give an employee a chance to explain and defend his or her actions.

Due process

Which of the following statements regarding fraud in the workplace is NOT true?

Employees at lower levels in an organization commit more serious acts of fraud.

If an employer does use polygraph testing, which of the following guidelines does NOT apply?

Employees can be terminated on the basis of polygraph test results.

Which of the following is true in states that have legalized marijuana?

Employees who cannot perform their jobs properly due to marijuana use are not immune from reprimand.

Which of the following statements regarding intellectual property and trade secrets is NOT true?

Employees who make innovations while on the job have the right to own and copyright those works.

_____ is a common-law doctrine stating that employers have the right to hire, fire, demote, or promote whomever they choose, and employees can quit at any time with or without notice.

Employment at will

Which of the following sections of an employee handbook is likely to contain a bring your own device (BYOD) policy?

General employment policies

Which of the following is a recommended way to handle employee expression of controversial, divisive, and/or political views on the job?

Have a signed nondisclosure privacy agreement.

Which of the following guidelines regarding employer access and storage of employee records is NOT correctly stated?

Maintain complete historical data of employees.

_____ are the main users and enforcers of policies, procedures, and rules in an organization.

Managers

_____ prohibit individuals who leave an organization from working with an employer in the same line of business for a specific period of time.

Noncompete agreements

_____ bar former employees from soliciting business from former clients for a specified period of time.

Nonpiracy agreements

Which of the following recommended steps for monitoring employees' electronic communications is NOT correctly stated?

Obtain verbal permission from employees.

_____ are individuals within an organization but outside the normal chain of command who act as independent problem solvers for both management and employees.

Ombuds

_____ are rights based on specific laws passed by federal, state, or local governments.

Statutory rights

Employers generally use one of three policies when current employees are required to undergo drug testing. Which of the following is NOT one of those three policies?

Testing everyone at specified times

_____ requires that all medical-related information of employees be maintained separately from all other confidential files.

The Americans with Disabilities Act

Which of the following provides protection for corporate whistle-blowers?

The Sarbanes-Oxley Act

Which of the following actions should an employer take when an employee engages in counterproductive behavior off the job?

The employer should meet privately with the employee to discuss concerns, give feedback, and explain expectations.

Which of the following statements regarding the positive discipline approach is NOT accurate?

The positive discipline approach builds on the philosophy that violations are actions that usually can be corrected constructively with punishments and penalties.

_____ is an individual's freedom from unauthorized and unreasonable intrusion into personal affairs.

The right to privacy

Which of the following statements is true of pulse surveys?

They have short questionnaires.

Which of the following statements regarding the Drug-Free Workplace Act of 1988 is NOT accurate?

Tobacco and alcohol qualify as controlled substances under the act.

_____ U.S. states have enacted legislation preserving the rights of employees to carry firearms on an employer's premises.

Twenty

The _____ expanded legislation to allow government investigators to engage in broader monitoring of individuals and workplaces to protect national security.

USA PATRIOT Act

Which of the following best practices for workplace investigations is NOT stated accurately?

When a crisis occurs, immediately develop a good working plan that outlines how the company should respond.

From a policy standpoint, in which of the following conditions is testing an employee for drugs appropriate?

When job-related consequences of the abuse are severe enough that they outweigh privacy concerns

Which of the following statements regarding separation agreements is NOT accurate?

When using separation agreements, care must be taken to show the appearance of constructive discharge of employees.

To become enforceable, a noncompete agreement should:

be confined to jobs of a similar type.

In the context of technology and employer-employee issues, BYOD is an acronym for:

bring your own device.

A court is most likely to find an employee's resignation as being involuntary in a case of _____.

constructive discharge

All of the following can lead to immediate termination of employment EXCEPT:

disagreement with supervisor.

A company newsletter articulating top management's vision for the company is an example of:

downward communication.

The courts have recognized all of the following exceptions to employment at will (EAW) EXCEPT:

due process exception.

A(n) _____ is a physical or electronic manual that explains a company's essential policies, procedures, and benefits.

employee handbook

Companies are more likely to use a formal employment contract in all of the following conditions EXCEPT when:

employees are internally promoted.

Monitoring electronic communication of employees in the workplace is likely to:

harm work unit cohesion and trust among employees.

National restrictions on employment at will (EAW) include prohibitions against the use of all of the following as a basis for termination EXCEPT:

insubordination.

The three elements of organizational justice are:

interactional justice, distributive justice, and procedural justice.

Maria's manager gruffly delivers the news that she has not been selected for promotion but does not explain why she has not been selected. Maria believes she has been treated unfairly. The given scenario illustrates a lack of:

interactional justice.

When using video surveillance at work, employers should do all of the following EXCEPT:

limit the number of employees who are aware of the surveillance policy.

In the context of challenges in employee discipline, perceptions of equity are likely to improve when:

past misbehaviors are taken into consideration when administering punishments.

A statement that employees are awarded vacations according to years of service is an example of a:

policy.

Unlike the progressive discipline approach, the positive discipline approach:

requires more supervisory time.

The statement that a vacation day may not be scheduled the day before or after a holiday is an example of a:

rule.

A _____ is a formal contract in which a terminated employee agrees not to sue the employer in exchange for specified benefits.

separation agreement

Distributive justice refers to:

the perceived fairness in the distribution of outcomes.

In the context of challenges in employee discipline, there can be a downside to documentation if it is any of the following EXCEPT:

too specific.

Terminated employees should be:

treated with respect so that they a good perception of their company.

It is recommended that investigations into wrongdoings in the workplace be completed within:

two weeks.

Pulse surveys are an example of:

upward communication.

Which of the following keys for preparing a defense against wrongful discharge is stated incorrectly?

Ensure that the direct supervisor made the dismissal decision.

Which of the following statements regarding privacy rights and employee records is NOT true?

For the most part, federal rather than state law regulates private employers on the issue of employee privacy.

_____ are unwritten agreements created by the actions of the parties involved.

Implied contracts

Which of the following is a provision under the Americans with Disabilities Act (ADA)?

Individuals in treatment for an addictive substance are protected by provisions in the ADA.

Which of the following is a provision under the Employee Polygraph Protection Act?

It requires that employees must be advised of their rights to refuse to take a polygraph exam.

Which of the following statements is true of the progressive discipline approach?

It uses verbal and written reprimands and suspension before resorting to dismissal.

Which of the following is NOT a recommendation on creating an employee handbook?

Place disclaimers in small text.

Which of the following is general in nature?

Policies

_____ are general guidelines that help focus organizational actions.

Policies

_____ is the perceived fairness of the processes used to make decisions about employees.

Procedural justice

_____ provide customary methods for handling activities.

Procedures

_____ are specific guidelines that regulate and restrict individuals' behavior.

Rules

With cases involving serious infractions, termination should happen:

after confirming that the decision is free from bias.

In the context of challenges in employee discipline, documentation should focus on all of the following EXCEPT:

an employee's intentions.