Charles Schwab Fin Rep Interview
What are your strengths?
"I believe my core strengths lie in empathy, my dedication to improvement, and being a team player. Empathy allows me to connect with others and positive relationships, while my dedication to learning ensures I'm always growing and learning any new skills I need. As a team player, I thrive in collaborative environments, leveraging diverse perspectives to achieve shared goals. These strengths not only enhance my personal and professional life but also drive exceptional results in any team or project I'm a part of."
How familiar are you with brokerage accounts?
A brokerage account is a means for investors to invest in the stock market. Brokerage accounts are operated through licensed brokerage firms - such as Charles Schwab. Through their account, investors can deposit funds and buy investments such as stocks, mutual funds and bonds. Once you set up a brokerage account, you will be able to buy and sell investments through the account. Although the account is through a firm, the investor will be the owner of the account's assets.
What do you know about Charles Schwab?
Charles Schwab is an investment service firm and provides a full range of brokeage, banking and financial services. Charles Schwab has been around since 1971 and has been recently named to Fortune's Magazine as the Top 50 World's Most Admired Companies List. I would personally love to work for a company that has such strong leadership in this type of industry and I believe my knowledge in Communications and my experience in Customer Service can support the company and its longevity. I would love to be part of the company's reputation.
Why do you want to work at Charles Schwab?
I am genuinely excited about the opportunity to join Charles Schwab, as I believe my personal values and beliefs align with the firm's mission. Charles Schwab's unwavering commitment to client service and empowering individuals to take control of their financial futures is something I resonate with. I firmly believe in the importance of empathy and proactive problem-solving, qualities that I believe are at the core of Charles Schwab's client-focused approach. Additionally, I value collaboration and being a positive contributor to a team, qualities that I think can make a positive impact on Charles Schwab's culture. I am also motivated by the prospect of being able to assist not only clients but also my own family members who may be experiencing financial challenges. I understand the hesitation that individuals may feel in seeking help due to embarrassment or stigma, and I am committed to providing support in a compassionate and non-judgmental manner. Working at Charles Schwab would not only allow me to align my values with my professional endeavors but also provide me with the opportunity to make a meaningful difference in the lives of both clients and my own family members who are in need of financial guidance.
Why should I hire you?
I believe I am a good candidate to hire because although I graduate and will be done with school in a month, I will always be a student. I see myself as a student more than anything else, and that's how it will be for the rest of my life. I am always willing to learn and do what is necessary to succeed. I may have some of the qualifications necessary and some of the skills necessary for this role, but the skills and knowledge I don't have, I promise you I will spend the time to learn because it's what will help me succeed.
What can you provide to our clients at Charles Schwab?
I believe I have a good amount of experience from customer service roles that have equipped me to excel in delivering exceptional client experiences. My time as a Front Desk personnel at AirCity360 instilled in me a deep understanding of the importance of attentive listening, clear communication, as well as empathy. Additionally, my role as an OGP Backroom Associate at Walmart taught me the value of efficiency, attention to detail, and thriving in fast-paced environments. With a strong foundation in customer service and a commitment to providing personalized support, I am dedicated to helping clients achieve their financial goals at Charles Schwab.
What are some challenges you face? or What are your weaknesses?
I recognize that two of my weaknesses are being overly critical of myself and being a people pleaser. While these traits can help me excel and foster positive relationships, they can also lead to perfectionism and overcommitment. To address these tendencies, I've been telling myself that no one is perfect and mistakes are a natural part of life, I also try setting realistic expectations. I know what my weaknesses are which helps me be self aware and I believe I can continue to grow personally and professionally.
Why are you interested in the capital markets?
I'm interested in working within the capital market because no year or day in that kind of business will look the same. It is always evolving and adapting which is sure to keep me on my toes.
How do you perform in group settings?
In group settings, my background in college lacrosse and diverse work experiences have honed my ability to collaborate seamlessly with teammates towards shared objectives. Whether on the field or in the workplace, I bring strong communication, adaptability, and resilience. My collegiate athletics taught me the importance of teamwork, while my roles at Walmart and Northwestern Mutual further reinforced my collaborative skills. I'm confident in my ability to contribute positively to team dynamics and drive collective success through effective communication and coordination.
What do you see yourself doing 5 years from now?
In the next 2-3 years, I want to see myself immersed in the world of financial services at Charles Schwab, diligently working towards becoming a Licensed Representative or already one. During this time, I want to gain in-depth knowledge and expertise in various aspects of financial planning and investment management, honing my skills in client advisory and relationship building. Looking ahead to the next 5 years, I see myself continuing to excel in my role as a Licensed Representative, further expanding my client base and deepening relationships with existing clients. I aspire to be recognized as a subject matter expert in financial services, known for my dedication to delivering exceptional service and driving positive outcomes for my clients. Additionally, I hope to take on leadership roles within the organization, contributing to the development of new initiatives and mentoring junior colleagues as they embark on their own careers in financial services. Ultimately, my goal is to make a meaningful impact in the lives of my clients, helping them secure their financial future and achieve lasting prosperity.
What experience do you have with customer service?
My experience with customer service spans various environments, including in-store retail and call center operations. In each role, I've gained invaluable insights into the diverse needs and preferences of customers, bettering my ability to adapt and deliver exceptional service across different platforms. In retail, I mastered the art of face-to-face interactions, assisting customers with product inquiries, addressing concerns, and ensuring their satisfaction throughout their shopping experience. This role taught me the importance of attentiveness, empathy, and proactive problem-solving in delivering memorable customer experiences. Transitioning to a call center environment, I further refined my communication skills, learning to effectively engage with customers over the phone, navigate complex inquiries, and provide timely resolutions to their issues. I embraced the challenge of maintaining professionalism and enthusiasm in every interaction, even without face-to-face contact.
Why are you interested in obtaining the required industry licenses?
Obtaining the required industry licenses aligns perfectly with my career aspirations. While I've considered pursuing additional education or certifications independently, I believe that Charles Schwab offers an exceptional opportunity for professional growth and development. The company's commitment to investing in its employees and providing opportunities for advancement resonates with me deeply. In my last Financial Representative role, I didn't have any licenses so I was stuck with only working with insurance products. By obtaining these licenses, I can not only expand my knowledge and skill set but also contribute to the company's mission of delivering exceptional service to clients. It's a mutual investment - as I invest in my own development, I'm confident that Charles Schwab will provide the support and resources I need to thrive in my role and make a meaningful impact in the financial services industry.
Talk to me about your time at NM
Of course, there I was a College Financial Representative Intern. My daily duties included attending development meetings, weekly accountability meetings, prospecting for future clients, cold calling, and speaking with prospects about Northwestern Mutual's insurance products. Mostly health and accident insurance as well as disability insurance. I was not legally able to talk about securities to prospects.
Tell me about yourself.
Present: "Currently, I'm improving my skills in customer service. Operations, and logistics as an OGP Backroom Associate at Walmart. In this role, I oversee inventory management and stock placement, making sure we are effectively fulfilling Online Grocery Pickup for customers. Working with my team, I maintain an organized backroom, enhancing operational effectiveness as well as answering inbound phone calls and answering any questions or concerns customers have about their order. I also am tasked with verifying merchandise accuracy to minimize errors, making sure customers receive a good customer service experience. In the past I have had some diverse experiences, including serving as a College Financial Representative Intern at Northwestern Mutual in Colorado Springs. There, I worked on my client relationship-building skills, reaching out to prospects about the insurance services that Northwestern Mutual provided and why they were better than the competition. I also spent time as a Front Desk employee at AirCity360 further enhanced my customer service and organizational abilities. Future: "As for the future, I'm eager to transition into a Financial Representative role at Charles Schwab, where I can leverage my knowledge and skills in finance, customer service, and client relationship management. I'm particularly drawn to Charles Schwab's commitment to empowering clients to achieve their financial goals through innovative solutions and personalized advice. With my strong foundation in finance, technical proficiencies, and dedication to delivering exceptional service, I'm confident I have the ability to make a meaningful contribution to your team and help clients navigate their financial journeys with confidence.
Have you ever made a mistake? How did you handle it?
Situation: As a College Financial Representative Intern at Northwestern Mutual, I encountered a situation where I inadvertently scheduled a client meeting on Father's Day, a day that I had made special plans to go hiking with my dad. Task: My task was to rectify the scheduling error promptly while ensuring that I could still spend quality time with my dad on Father's Day. Action: Acknowledgment: Upon realizing the scheduling error coincided with Father's Day and my planned hiking trip with my dad, I immediately reached out to the client to acknowledge the mistake and express my sincere apologies for any inconvenience caused. I emphasized the significance of Father's Day and assured the client that their financial concerns would still be addressed promptly. Resolution: I proactively proposed alternative dates and times for the meeting, prioritizing times that did not conflict with my plans to go hiking with my dad. I offered flexible options to reschedule the meeting to a time that was convenient for the client and ensured that it would not interfere with my personal commitments. Communication: I maintained open and transparent communication with the client, keeping them informed of the steps being taken to rectify the scheduling error and offering reassurance that their financial concerns were still a top priority for me. I ensured that the client felt heard and valued throughout the process. Prevention: Following the incident, I implemented additional measures to prevent similar scheduling errors in the future, such as cross-referencing important personal commitments like hiking trips with my dad with my scheduling calendar and setting reminders well in advance to avoid any conflicts. Result: By addressing the scheduling error promptly, empathetically, and proactively, I was able to ensure that I could still spend qua
Tell us about a time that required a lot of patience?
Situation: During a busy shift as an OGP Backroom Associate at Walmart, I encountered a situation that demanded considerable patience. An elderly customer insisted on assisting me in loading her groceries, despite her slow pace, adding to the time it took to complete the task. Task: My task was to efficiently load the customer's groceries while maintaining a high level of service and professionalism, despite the potential delay caused by the customer's insistence on helping. Action: Acknowledging the Customer's Offer: Initially, I thanked the elderly customer for her kind offer to help and assured her that I would take care of loading her groceries. However, she insisted on lending a hand, expressing her desire to contribute. Engaging in Conversation: Recognizing the opportunity to connect with the customer, I engaged her in conversation while we worked. I asked about her day and her family, which led to a heartwarming discussion about her grandchildren, their achievements, and cherished memories. Demonstrating Patience: Despite the slower pace caused by the customer's involvement, I remained patient and attentive, ensuring that each item was carefully loaded into her vehicle. I maintained a friendly demeanor and reassured the customer that there was no rush, emphasizing the importance of her safety and comfort. Expressing Gratitude: As we finished loading the groceries, I expressed my gratitude to the customer for her assistance and for sharing her stories with me. I thanked her for brightening my day with her kindness and warmth. Result: By being patient and engaging in meaningful conversation with the elderly customer, I flipped what could have been a frustrating experience into a positive and memorable interaction. The customer left feeling valued and appreciated, and I gained a deeper appreciation for the importan
When was a time you went above and beyond to help someone?
Situation: During my tenure as a Front Desk personnel at AirCity360, a customer approached me with an urgent request. They had accidentally left behind their wallet in the facility and were on vacation, not from the area. Task: My task was to assist the customer in retrieving their wallet before they continued their vacation, ensuring they didn't face any unnecessary stress or inconvenience during their travels. Action: Immediate Assistance: Upon hearing about the situation, I immediately assured the customer that I would do everything in my power to help retrieve their wallet before they continued their vacation. Coordination: I quickly communicated with my colleagues and organized a search effort to locate the customer's wallet. We systematically checked the facility's lost and found, reviewed security footage, and asked other staff members if they had seen the wallet. Going the Extra Mile: Recognizing the urgency of the situation for someone not from the area, I personally took charge of the search. I meticulously combed through the areas the customer had visited, checking under seats, behind counters, and in any other possible locations where the wallet might have been misplaced. Successful Retrieval: After a lengthy search, I located the customer's wallet in a hidden corner of the facility. I promptly returned it to the customer, who expressed immense gratitude for the swift and effective assistance, especially considering they were on vacation and not familiar with the area. Result: By going above and beyond to assist the customer in retrieving their wallet during their vacation, I not only helped alleviate their stress and anxiety but also showcased the businesses commitment to exceptional customer service. The customer was able to continue their vacation with peace of mind, knowing that their belongings were sa
Describe a time when you chose to exceed, rather than meet, a customer's expectations. Why did you do so, and what were the results?
Situation: During my tenure as a Front Desk personnel at AirCity360, a customer approached me with an urgent request. They had accidentally left behind their wallet in the facility and were on vacation, not from the area. Task: My task was to assist the customer in retrieving their wallet before they continued their vacation, ensuring they didn't face any unnecessary stress or inconvenience during their travels. Action: Immediate Assistance: Upon hearing about the situation, I immediately assured the customer that I would do everything in my power to help retrieve their wallet before they continued their vacation. Coordination: I quickly communicated with my colleagues and organized a search effort to locate the customer's wallet. We systematically checked the facility's lost and found, reviewed security footage, and asked other staff members if they had seen the wallet. Going the Extra Mile: Recognizing the urgency of the situation for someone not from the area, I personally took charge of the search. I meticulously combed through the areas the customer had visited, checking under seats, behind counters, and in any other possible locations where the wallet might have been misplaced. Successful Retrieval: After an exhaustive search, I located the customer's wallet in a hidden corner of the facility. I promptly returned it to the customer, who expressed immense gratitude for the swift and effective assistance, especially considering they were on vacation and not familiar with the area. Result: By going above and beyond to assist the customer in retrieving their wallet during their vacation, I not only helped alleviate their stress and anxiety but also showcased AirCity360's commitment to exceptional customer service. The customer was able to continue their vacation with peace of mind, knowing that their belongings were
Describe how you handled a difficult situation with a co-worker?
Situation: During my time as an OGP Backroom Associate at Walmart, I encountered a challenging situation with a co-worker regarding task delegation and workload distribution. Task: My task was to address the issue diplomatically while ensuring that the team's productivity and morale remained high. Action: Active Listening: I began by actively listening to my co-worker's concerns and perspectives regarding task delegation and workload distribution. This allowed me to gain a better understanding of the root cause of the conflict. Open Communication: I engaged in open and transparent communication with my co-worker, expressing empathy and understanding while also articulating my own viewpoints and concerns. This helped to foster a sense of mutual respect and trust between us. Collaborative Problem-Solving: Together, we brainstormed potential solutions to the issue, considering factors such as individual strengths, preferences, and workload capacities. We explored various options and agreed upon a revised approach to task delegation that was fair and equitable for both of us. Implementing Solutions: We implemented the agreed-upon solutions and monitored their effectiveness over time. We remained open to feedback and made adjustments as needed to ensure continuous improvement and optimization of our workflow. Result: we were able to resolve the conflict amicably and improve our working relationship. Our revised approach to task delegation resulted in a more positive distribution of workload and contributed to productivity and better morale within the team. The experience taught me the importance of effective communication and conflict resolution skills in fostering positive working relationships and maintaining a harmonious work environment.
How do you handle customer complaints?
Situation: During my time as an OGP Backroom Associate at Walmart, we encountered a situation where the wait time for Online Grocery Pickup (OGP) orders was longer than usual due to a high volume of orders and unforeseen challenges. Task: My task was to address customer complaints about the extended wait time and ensure that their concerns were addressed promptly and effectively. Action: Active Listening: I began by actively listening to the customer's complaints, allowing them to express their frustrations without interruption. This helped me understand the specific issues they were facing and empathize with their situation. Empathy and Understanding: I responded to the customer with empathy and understanding, acknowledging the inconvenience they experienced due to the extended wait time. I assured them that their concerns were being taken seriously and that we were working to resolve the issue as quickly as possible. Resolution: I worked collaboratively with the customer to find a satisfactory solution to their complaint. Whether it involved expediting their order, offering a discount or voucher for their next purchase, or providing additional assistance, I ensured that the resolution addressed the customer's specific needs and concerns. Follow-Up: After resolving the complaint, I followed up with the customer to ensure that they were satisfied with the outcome and to thank them for their patience and understanding. This demonstrated our commitment to customer satisfaction and helped to rebuild trust and loyalty. Result: By handling customer complaints about extended wait times with empathy, professionalism, and a focus on resolution, I was able to mitigate any negative experiences for the customers and enhance their overall satisfaction with Walmart's OGP service. Our proactive approach to addressing complaints not
Tell me about a time you turned a negative situation at work into a positive one
Situation: One particularly busy day, our team encountered technical issues with the picking system, resulting in delays in picking customer orders. As a result, there was a risk of not meeting our commitment to fulfill orders within the designated time frame. Task: My task was to address the delay, ensure that customer orders were picked accurately and efficiently, and maintain high levels of customer satisfaction despite the setback. Action: Quick Response: Upon identifying the technical issues causing the delay, I immediately alerted my team and management about the situation. Clear and prompt communication was crucial to ensure everyone was aware of the issue and could work together to find a solution. Efficient Troubleshooting: I worked closely with our IT support team to troubleshoot the technical issues and expedite the resolution process. We conducted a thorough analysis of the problem, identified the root cause, and implemented corrective measures to minimize further disruptions to order picking. Customer Communication: While addressing the technical issues, I proactively communicated with affected customers to inform them of the delay and reassure them that we were working diligently to pick their orders as soon as possible. I apologized for any inconvenience caused and offered alternatives such as expedited fulfillment or discounts on future orders as a gesture of goodwill. Streamlined Operations: In the meantime, I coordinated with my team to streamline our operations and optimize the picking process to minimize the impact of the delay on customer orders. We prioritized high-demand items, optimized route planning, and implemented efficient picking strategies to expedite order fulfillment once the technical issues were resolved. Result: By responding quickly, communicating transparently with customers, and o
Tell me about a time when you worked effectively under pressure?
Situation: During the holiday season, as a Walmart OGP Associate, I faced a particularly busy day a few days before Christmas. The store was bustling with last-minute shoppers, and orders were pouring in at an unprecedented rate, leading to steadily climbing wait times. Task: My task was to maintain quick and efficient service despite the chaos, ensuring that orders were fulfilled promptly to meet customers' needs, all while adhering to the three-minute wait time goal. Action: I communicated effectively with my team, ensuring everyone understood their responsibilities and areas of focus. We implemented strategies to streamline the fulfillment process, such as dividing tasks to work simultaneously on multiple orders. I prioritized tasks based on urgency, ensuring high-demand items were picked first to meet customers' immediate needs. I maintained a sense of urgency without sacrificing accuracy, double-checking each item to ensure quality. When faced with unexpected challenges like missing items or substitutions, I remained calm and resourceful, swiftly finding solutions. Result: My team and I managed to exceed expectations despite the holiday rush. Despite the pressure, we maintained fast and efficient service, ensuring that customers received their orders promptly and accurately during the busiest time of the year.
Tell me about a time you received constructive criticism and explain how you handled that.
Situation: On my first day as an OGP Backroom Associate at Walmart, I inadvertently misplaced several items while organizing the inventory. Task: My task was to address the mistake promptly and take proactive steps to rectify the situation. Action: Acknowledging the Mistake: As soon as I realized the error, I immediately took ownership of my mistake and acknowledged it to my supervisor. I expressed my sincere apologies for any inconvenience caused and assured them that I would take corrective action. Seeking Guidance: I approached my supervisor and sought guidance on how to rectify the situation and prevent similar errors in the future. I asked for clarification on the correct procedures for organizing inventory and requested additional training or resources if necessary. Taking Corrective Action: I diligently worked to rectify the mistake by carefully reorganizing the inventory and ensuring that all items were properly sorted and labeled. I double-checked my work to verify the accuracy and integrity of the inventory, minimizing the impact of the error on subsequent operations. Learning from the Experience: I viewed the mistake as a valuable learning opportunity and made a conscious effort to learn from it. I reflected on what went wrong and identified areas for improvement in my organizational skills and attention to detail. Result: By promptly acknowledging the mistake, seeking guidance, taking corrective action, and learning from the experience, I was able to demonstrate accountability and professionalism on my first day at Walmart. My supervisor appreciated my proactive approach to addressing the mistake and provided additional support and guidance to help me succeed in my role. This experience taught me the importance of humility, accountability, and continuous improvement in the workplace. It reinforced the value
Can you tell me about a time you dealt with a demanding customer?
Situation: While working as a Front Desk associate at AirCity360, I encountered a particularly demanding customer who was dissatisfied with the pricing of our adventure packages. Task: My task was to address the customer's concerns and find a resolution that would leave them satisfied with their experience. Action: Active Listening: I began by actively listening to the customer's concerns, allowing them to express their frustrations without interruption. This helped me gain a clear understanding of the specific issues they were facing. Empathetic Response: I responded empathetically, acknowledging the customer's frustrations and expressing genuine concern for their experience. I reassured them that their satisfaction was our top priority and that I was committed to finding a solution that would meet their needs. Offering Options: I presented the customer with alternative options, such as discounted packages or complimentary add-ons, to address their pricing concerns while still providing value for their money. I explained the features and benefits of each option to help them make an informed decision. Finding Common Ground: I sought to find common ground with the customer by highlighting areas where we shared common interests or goals. This helped to build rapport and establish a positive connection, easing tensions and fostering a more collaborative atmosphere. Result: By actively listening, responding empathetically, offering viable options, and finding common ground, I was able to successfully resolve the customer's concerns and ensure they left satisfied with their experience. The customer expressed gratitude for my understanding and willingness to accommodate their needs, ultimately leaving with a positive impression of AirCity360 and a desire to return in the future. This experience reinforced the importance of e
What do you know about the FINRA series 7 certification?
The General Securities Representative Qualification Examination (GS) — assesses the competency of an individual to perform their job as a general securities representative. Including sales of corporate securities, municipal securities, investment company securities, variable annuities, direct participation programs, options and government securities. Is seen as a prerequisite for most other FINRA exams. I also looked at the structure of the examination and saw that it involves 125 questions over the course of 3 hours and 45 minutes. Must answer 90 correctly or a 72%.
What does world class customer service look like to you?
To me, world-class customer service means exceeding expectations at every touchpoint of the customer journey. It starts with anticipating the needs and preferences of each individual customer and providing personalized assistance that goes above and beyond their expectations. World-class customer service also entails clear communication, active listening, and empathy. It's about understanding the customer's perspective, addressing their concerns with genuine care and attention. Moreover, world-class customer service involves efficiency and reliability. It means delivering timely solutions, resolving issues promptly, and ensuring that customers can rely on us to meet their needs consistently. It is ultimately about creating memorable experiences that leave a lasting positive impression. It's about going the extra mile to surprise and delight customers, turning every interaction into an opportunity to exceed their expectations and earn their loyalty.
What do you know about the SIE?
The SIE (Securities Industry Essentials) Exam is a FINRA exam for prospective securities industry professionals. This introductory-level exam assesses a candidate's knowledge of basic securities industry information including concepts fundamental to working in the industry, such as types of products and their risks; the structure of the securities industry markets, regulatory agencies and their functions; and prohibited practices.Passing the SIE alone does not qualify an individual for registration with a FINRA member firm or to engage in securities business. In order to become registered to engage in securities business, an individual must pass the SIE and a qualification exam appropriate for the type of business the individual will engage in. The individual must be associated with a member firm to take a qualification exam (series 7 in this case).The exam is comprised of 4 sections:1) Knowledge of Capital Markets (12 questions)(2) Understanding Products and Their Risks (33 questions)(3) Understanding Trading, Customer Accounts and Prohibited Activities (23 questions)(4) Overview of Regulatory Framework (7 questions)75 multiple choice questions over the course of an hour and 45 minutes requiring a passing score of 70.
What do you know about the FINRA series 63 certification?
The Uniform Securities State Law Examination — is a North American Securities Administrators Association (NASAA) exam. Allows the holder to solicit orders for any type of security. Intended to measure an applicant's knowledge and understanding of state law and regulations. It is required for individuals soliciting the purchase or sale of securities products. The exam consists of 60 scored questions with 75 minutes to complete the exam. In order for a candidate to pass the Series 63 exam, must correctly answer at least 43 of the 60 scored questions (72%).
Why financial services?
The dynamic nature of the financial services industry excites me because it offers endless opportunities for learning and growth. Whether it's staying updated on market trends, mastering new financial products, or honing my skills in client relationship management, I am drawn to the challenge of continuously expanding my knowledge to better serve my clients and navigate the complexities of the financial landscape. My experience at Northwestern Mutual reinforced my passion for financial services by highlighting the profound impact that sound financial planning can have on people's lives. From helping families secure their children's education to guiding individuals through retirement planning, each interaction reaffirmed my commitment to making a positive difference in the lives of others. As a financial representative, I am dedicated to empowering individuals and families to make informed financial decisions aligned with their goals and aspirations. By leveraging my expertise and knowledge, I aim to serve as a trusted partner on my clients' journey to financial security and prosperity. The satisfaction of knowing that I have played a role in helping my clients achieve their long-term financial goals is incredibly rewarding. I am excited about the opportunity to continue this journey with Charles Schwab, where I can further develop my skills and expertise to positively impact the financial well-being of my clients and contribute to their long-term success.
How do you go about preparing for exams or learning or studying?
Yeah so I have done my undergraduate studies but also outside of that I have studied for and received my Colorado Accident & Health License as well as my Life Insurance license. I completed all of these while still in school by being self-taught and having discipline. For these I like to see the entire syllabus and get the bigger picture of the course, this helps me focus my efforts and allocate enough time for each section. I learn and study by utilizing multiple types of study materials. I like to read the content over one time through the textbook, with no notes. That way I can fully pay attention and try to grasp the concepts. I will then go over again that way I can take notes and I will use study guides to help fill in any information I missed. Next I like to take a lot of practice tests. The more I practice the more confident I get with the material and the easier the exam will be. Outside of the actual studying I like to set goals and a strict schedule for when sections need to be done. That way I am quickly and efficiently getting through the course.
What do you know about this position?
Yeah, for this role I am assuming it will be a call center based job. I will be speaking with and educating clients over the phone about any investment strategies, trading tools, market mechanics, and retirement choices. I'll be answering inbound calls from clients and tackling any issues or questions they have. I also know it is a development role, so I will be going through training and development and I will receive any help I need to obtain the licenses that are required.
