chp 13

an advantage of teams in an organization is that they enable the organization to shed its ____________.

bureaucracy

which of the following is a suggested way for managers to stimulate conflict?

changing established procedures

________________ is a disagreement among two or more individuals or groups.

conflict

a ________________ is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

functional group

a group is defined as two or more people who __________.

interact regularly to accomplish a common purpose or goal.

when two different departments at an advertising agency disagree over the proposed budget for an upcoming project, this is known as ____________ conflict.

intergroup

which one of the following is a factor that tends to increase group cohesiveness?

intergroup competition

in a group role structure, the _______ roles comprises the messages and cues that group members use to communicate their expectations to another member.

intrasender

_______________ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

negotiation

the standards of behavior that a group accepts for and expects of its members are called ______________.

norms

when an organization decides to use teams, it is essentially implementing a major form of ________________.

organization change

in the __________ stage of group development, the group really begins to settle down to work and focuses on goal attainment.

performing

frequent sources of interpersonal conflict in organizations are _______, when two people distrust each others motives, dislike each other, or for some other reason simply cannot get along.

personality clashes

when an organization creates a group whose only purpose is to develop a pre-launch marketing strategy for a new product. The group will disband one month after the product is launched. This is an example of a ___ ____ group.

task

one reason why people choose to form informal or interest groups is that they are attracted to one another.

true

role overload occurs when expectations for the role exceed the individuals capabilities to perform.

true