Chpt. 4-6 BUS 2200

Some experts recommend devoting about ________ of the total writing time to revision , the third phase of the writing process. a. 10 percent b. 30 percent c. 50 percent d. 75 percent

50%

Monica wants to ensure that her sentences are easily understood. How long should she make them? a. An average of 20 words b. At least 30 words c. No more than 8 words d. Sentence length does not have an impact on reader comprehension

An average of 20 words

Which sentence provides the most clarity? At the HR vice president's request, the president will attend the afternoon meeting. Pursuant to the HR vice president's request, the president will be in attendance at the afternoon meeting. As per the HR vice president's request, the president will be in attendance at the meeting in the afternoon.

At the HR vice president's request, the president will attend the afternoon meeting.

Companies find it difficult to name new products; consequently, they often hire specialists.

Companies find it difficult to name new products; consequently, they often hire specialists.

_____________________can improve readability by providing white space on the page, focusing attention, and increasing skim value.

Lists

__________________are important because they define the reading area and provide important visual relief.

Margins

Product and company names are developed by combining the following three linguistic elements: morphemes, phonemes, and syntax.

Product and company names are developed by combining the following three linguistic elements: morphemes, phonemes, and syntax.

"The team is ready for its next assignment" is the best revision because it's the most concise one. It doesn't contain a long lead-in that states the obvious, such as "I am sending you this letter." Make your message more concise and understandable by removing long lead-ins.

TRUE

[1] There is a significant need in this community for programs that assist those in the reentry process. [2] JUMP High Schools' efforts that work toward providing better information for newly released juvenile offenders are remarkably commendable. [3] Basic fundamental information regarding reentry that addresses the essentials is sorely needed in our community.

To be more concise, the writer of this passage should reject redundancies (remarkably commendable and basic fundamental), drop unnecessary fillers (there is), and purge empty words (that addresses the essentials).

If you send tweets, you are a microblogger. a. True b. False

True

Our Writer's Workshop registration process has four steps: complete the registration form, select the workshops you will attend, submit your electronic portfolio, and pay the tuition deposit. What document design strategy would improve the readability and comprehension of this passage? Using an appropriate typeface Using parallel construction Using a numbered list

Using a numbered list

We have approved your credit application. The new card is enclosed. No change necessary. Our records show your credit application has been approved. Enclosed you'll find your new credit card. Your credit application has been approved. Enclosed you'll find your new credit card.

Your credit application has been approved. Enclosed you'll find your new credit card.

The best business writing is purposeful, economical, and ________. a. audience oriented b. revenue driven c. technical d. feelings oriented

a. audience oriented

Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as ________. a. noise b. bypassing c. lack of language skill d. frame of reference

bypassing

A digital message ​________. a. ​may be an e-mail, tweet, or Facebook post b. ​is generated, stored, processed, and transmitted electronically c. ​All of the above are true. d. ​should be purposeful, economical, and audience oriented

c. ​All of the above are true.

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped. His primary purpose is to ________. a. sell b. promote goodwill c. inform d. persuade

c. inform

Indicate the correct punctuation for this sentence: She did not receive his e-mail message consequently he sent it again. message: consequently, message, consequently, message; consequently, message consequently

message; consequently,

The process of communication begins when __________. a. a message is put into words b. the sender has an idea c. a message is sent over a communication channel to the receiver d. the receiver decodes the message

the sender has an idea

Which of the following is the least effective tool for most collaborative writing tasks? a. A wiki b. E-mail c. Track Changes and Comment features in MS Word d. Google docs

E-mail

A letter is an effective channel for an internal written message requiring formality or sensitivity. a. True b. False

False

Because jargon can be confusing, it should be avoided in most business writing. a. True b. False

False

During freewriting, it is important to edit each sentence before moving on to the next one. a. True b. False

False

The following sentence contains parallel structure: The policy affected all vendors, suppliers, and those involved with consulting. a. True b. False

False

When you expect the audience to be uninterested, unwilling, displeased, or hostile, the direct organizational strategy is more appropriate. a. True b. False

False

Words and phrases such as accordingly, as a result, and consequently are transitional expressions that contradict previous ideas. a. True b. False

False - They show cause and effect

Which of the following sentences is the most bias free? That kid in the mailroom, Junipero, delivers to our desks twice daily. Young Mr. Junipero delivers mail to our desks twice daily. Mr. Junipero delivers mail to our desks twice daily.

Mr. Junipero delivers mail to our desks twice daily.

New product names must be interesting; however, many of the best names are already taken.

New product names must be interesting; however, many of the best names are already taken.

Which of the following sentences demonstrates parallelism? a. We value employees with drive, ethics, and who have good communication skills. b. Our regional sales staff will meet in Los Angeles on February 1, in Pittsburgh on August 15, and in Kansas City on December 1. c. Our strategic plans are to improve customer confidence, increase sales, and the development of new products. d. The new computer password policy impacted all students, teachers, and those who work in offices.

Our regional sales staff will meet in Los Angeles on February 1, in Pittsburgh on August 15, and in Kansas City on December 1.

Select the sentence that is completely correct. Because she was treated equal, Sheila was most happy as a part time intern. Because she was treated equally, Sheila was happiest as a part-time intern. Because she was treated equal, Sheila was most happiest as a part time intern.

Because she was treated equally, Sheila was happiest as a part-time intern.

Empty space on a page is called white space, which can be used to enhance the readability of business messages. a. True b. False

TRUE

At our company retreat, I met employees from Tempe, Arizona; Denver, Colorado; and Honolulu, Hawaii. Use a colon to join closely related independent clauses. Use a colon to separate items in a series when one or more of the items contain internal commas. Use a semicolon to separate items in a series when one or more of the items contain internal commas.

Use a semicolon to separate items in a series when one or more of the items contain internal commas.

_______ expressions can often be shortened to one word. a. Slang b. Flabby c. Trite d. Lead-in

b. Flabby

You will know that you are an effective business writer when you can prepare a perfect document on the first try. a. True b. False

False

One of the benefits of effective research in business writing is that it can save the writer time. a. True b. False

True

The verb in the following sentence is in the active voice: James responded to the inquiry. a. True b. False

True

Select the sentence that is completely correct. Benefits available to cardholders include: travel planning, free checking and low monthly interest. Benefits available to cardholders include: travel planning, free checking, and low monthly interest. Benefits available to cardholders include travel planning, free checking, and low monthly interest.

Benefits available to cardholders include: travel planning, free checking and low monthly interest.

At the 5th Annual Youth Leaders Conference, participants will have the opportunity to engage in self-paced modules, present outcomes, provide feedback, connect online, collaborate on projects, engage in discussion, and consult leadership experts. What document design strategy would improve the readability and comprehension of this passage? Adding headings Bulleting the list Aligning the text

Bulleting the list

It is best to proofread a document continuously as you draft. a. True b. False

FALSE: Don't proofread until the message is in its final form. Proofreading too early may cause you to waste time checking items that are eventually changed or omitted.

Editing and proofreading are interchangeable terms for correcting a message's grammar, spelling, punctuation, format, and mechanics. a. True b. False

FALSE: Editing means improving the content and sentence structure of your message. Proofreading involves correcting its grammar, spelling, punctuation, format, and mechanics.

Each line in a bulleted or numbered list should include end punctuation (such as a period). a. True b. False

FALSE: End punctuation should be added at the end of an item in a list only if only if the listed items are complete sentences

Marcee must evaluate each of her employees yearly. What communication channel should she use to convey the results of her evaluation? a. Business letter b. E-mail c. Instant message d. Face-to-face conversation

Face-to-face conversation

BTW, I need your report with stats asap is considered an example of professional expression and tone. a. True b. False

False

One of the reasons company names such as Google and Apple work is that they are catchy; however, they are also backed by high-quality products.

One of the reasons company names such as Google and Apple work is that they are catchy; however, they are also backed by high-quality products.

Choose the most effective way to revise the following sentence for positive emphasis: Students cannot park in Lot C until August 25. a. Students can park in Lot C. b. Lot C is off-limits to students until August 25. c. Students may park in Lot C beginning August 25. d. Students: No parking in Lot C!

Students may park in Lot C beginning August 25.

Which of the following messages would not be appropriate for a company Twitter message? Check all that apply. Please contact Mike Manuel, our store manager, at 852-555-6703, concerning problems purchasing a lawn mower. New items for sale this week! We are sorry that you had problems when you tried to purchase a new lawn mower at our store last week. We would like to make sure that you have your issues addressed, and that we don't make the same mistake in the future. Please contact Mike Manuel, our store manager, at 852-555-6703. Next week we are having a sale on all women's clothing items. Come to the store and see fabulous dresses, blouses, skirts, pants, and sweaters! Every size is available, from extra small to extra large.

TOO LONG: We are sorry that you had problems when you tried to purchase a new lawn mower at our store last week. We would like to make sure that you have your issues addressed, and that we don't make the same mistake in the future. Please contact Mike Manuel, our store manager, at 852-555-6703. Next week we are having a sale on all women's clothing items. Come to the store and see fabulous dresses, blouses, skirts, pants, and sweaters! Every size is available, from extra small to extra large.

"Six folders are left in the break room" is the best revision because it's the most concise one. It doesn't contain unnecessary fillers, like "there are" and "it is important to note that." Most—but not all—sentences can be revised to remove unnecessary "there is/are" and "it is/was" fillers.

TRUE

Before you compose a message, ask yourself "Why am I sending this message?" and "What do I hope to achieve?" a. True b. False

TRUE

Use a comma to separate two successive adjectives that modify a noun, such as in a concise, perceptive report. True False

TRUE (If you can insert and between the adjectives, then a comma should be used.)

Chandler has just completed writing a long company report. He should set it aside for at least a day before proofreading it. a. True b. False

TRUE: Chandler should print a copy, preferably double-spaced, and set it aside for at least a day so that he can proofread it after a breather.

In view of the fact that is considered a flabby expression. a. True b. False

TRUE: In view of the fact that is expressed more concisely as because.

Paradigm shift, leveraging, and value-added services are examples of buzzwords. a. True b. False

TRUE: Paradigm shift, leveraging, and value-added services are examples of buzzwords, which are technical expressions that have become fashionable and often are meant to impress rather than express.

Tech specialists created a snazzy new app; however, it lacked an exciting name.

Tech specialists created a snazzy new app; however, it lacked an exciting name.

Miso Bank thanks you for letting us serve your credit card needs. No change necessary. We want to thank you for choosing Miso Bank for your credit card needs. Thank you for choosing Miso Bank for your credit card needs.

Thank you for choosing Miso Bank for your credit card needs.

Which of the following is punctuated correctly? The conferences were scheduled for: October 1, November 1, and December 1. The conferences were scheduled for; October 1, November 1, and December 1. The conferences were scheduled for October 1, November 1, and December 1.

The conferences were scheduled for October 1, November 1, and December 1.

Which of the following is punctuated correctly? The meeting started at noon: it lasted until late in the evening. The meeting started at noon; it lasted until late in the evening. The meeting started at noon, it lasted until late in the evening.

The meeting started at noon; it lasted until late in the evening.

Which of the following is punctuated correctly? The old office space was dark and cold; it seemed depressing. The old office space was dark and cold, it seemed depressing. The old office space was dark and cold it seemed depressing.

The old office space was dark and cold; it seemed depressing.

I am sending you this letter to let you know that the team is ready for its next assignment. This is to inform you that the team is ready for its next assignment. The team is ready for its next assignment. I am writing this letter because I need to let you know that the team is ready for its next assignment.

The team is ready for its next assignment.

Select the sentence that is completely correct. The twenty year old applicant said that he done well on the fitness test. The twenty-year-old applicant said that he done good on the fitness test. The twenty-year-old applicant said that he had done well on the fitness test.

The twenty-year-old applicant said that he had done well on the fitness test.

In joining independent clauses, a writer would normally use a comma, not a semicolon, before a coordinating conjunction (and, or, nor, but). True False

True

In team writing projects, team members usually work most closely together during Phase 1, the prewriting phase. a. True b. False

True

Long reports and complex business problems generally require formal research methods. a. True b. False

True

Many communication experts regard poor organization as the greatest failing of business messages. a. True b. False

True

One advantage of writing collaboratively is that team members learn more about the organization's values and procedures. a. True b. False

True

The first step of Phase 2 of the 3-x-3 writing process is to conduct research to collect all the needed information. a. True b. False

True

The following represents a run-on sentence: Marco uses Google for his research Stephanie prefers Yahoo. a. True b. False

True

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM) a. True b. False

True One of the most important writing tips you can take away from this book is recognizing that every message you write should begin with the notion that your audience is thinking WIIFM.

______________define the shape of text characters. Headings Fonts Typefaces

Typefaces

Which sentence is incorrectly punctuated? Supervisors regularly discuss employee advancement opportunities, and they recommend additional training when needed. The error resulted from an incorrect product code, or it is due to an incorrect customer number. Ms. Lanham dropped off her printing orders but forgot to pick up all the completed work. We hired one manager to develop policies but we should hire another one to monitor progress on the project.

We hired one manager to develop policies but we should hire another one to monitor progress on the project.

Which sentence does not control exuberance? We totally agree with the assumptions made in the financial projections. We believe that his proposal did not receive adequate attention. We agree with the absolute nature of the policy.

We totally agree with the assumptions made in the financial projections.

Which sentence correctly uses a comma with an introductory clause? If you do well you will be promoted. When you complete your training, you will receive a raise. As you were told employees are hired on a probationary status. When you complete your training you will receive a raise.

When you complete your training, you will receive a raise.

Which of the following statements about formal and informal research is most accurate? a. Interviewing your target audience is an example of formal research. b. Long reports and complex business problems generally require some use of formal research. c. Because most of its information is not credible, the Web should not be used for research for business reports. d. ​Scientific experiments are not applicable to business writing.

b. Long reports and complex business problems generally require some use of formal research.

Informal research methods may include talking with your boss, interviewing the target audience, conducting an informal survey, and _______. a. consulting a comprehensive database b. searching company files c. conducting a scientific study d. organizing a focus group

b. searching company files

If you send a message to your supervisor and she forwards it to the vice president, the vice president would be considered ________. a. your primary audience b. your secondary audience c. your formal audience d. your informal audience

b. your secondary audience

As her supervisor explains a new procedure, Rachel nods her head. Rachel's response is an example of ________. a. verbal feedback b. evaluation c. nonverbal feedback d. noise

c. nonverbal feedback

When developing audience benefits, you will adapt your message to the receiver's needs by putting yourself in that person's shoes. This process is called _______. a. empathy b. sympathy c. audience-profile response d. "you" view

empathy

Each line in a bulleted or numbered list should include end punctuation (such as a period). a. True b. False

False

Encoding involves translating a message from its symbol form into meaning. a. True b. False

False

Encouraging the receiver to respond to your message is unnecessary and often a waste of time. a. True b. False

False

I have decided to allow you to take Friday off effectively applies the "you" view. a. True b. False

False

One advantage of the indirect organizational strategy is that it saves the time of readers. a. True b. False

False

Since you have prepared thoroughly for the job interview and have the necessary college education is an example of an effective sentence. a. True b. False

False

The first phase of the writing process involves writing a rough draft of your message. a. True b. False

False

The following sentence contains a dangling modifier: Working all night, the report was finished by Robert. a. True b. False

False

To be more concise, the writer of this passage should reject redundancies and purge empty words. Both sentences 2 and 3 should eliminate redundancies (remarkably commendable and basic fundamental) . Sentence 3 should also purge empty words (that addresses the essentials).

The revised passage would read, "This community needs programs assisting those in the reentry process. JUMP High Schools' efforts to provide better information for newly released juvenile offenders are commendable. Basic information on reentry services is sorely needed in our community." There are no unnecessary fillers in this passage.

Ragged right margins (without alignment or justification) provide more white space and improve readability. a. True b. False

True

Semicolons are used to separate items in a series when one or more of the items contain internal commas. True False

True

Sentences that average 20 words are most effective for business writing. a. True b. False

True

Some familiar compounds that once were hyphenated have dropped the hyphens, as in high school teacher. True False

True

Team writing is especially important for documents that require the expertise or consensus of many people. a. True b. False

True

Which of the following sentences employ the KISS formula? Check all that apply. We are processing your request to the best of our abilities. Your request is noteworthy and has been processed through the correct channels. Our company is pleased to have processed your request. Your request has been processed.

Your request has been processed.

Which of the following is a run-on sentence? a. Many companies use Facebook to connect with customers some even use Twitter. b. Many companies use Facebook to connect with customers. Some even use Twitter. c. Many companies use Facebook to connect with customers, and some even use Twitter. d. Many companies use Facebook to connect with customers; some even use Twitter.

a. Many companies use Facebook to connect with customers some even use Twitter.

Which of the following is the best example of business writing? a. Please tell your employees about the company's new social media policy. b. You are hereby advised to inform your employees about the new social media policy that has been adopted by the company. c. The individual referenced above must inform his or her subordinates in regard to the company's new social media policy. d. It would be advantageous for you to enlighten your employees regarding the company's new social media policy.

a. Please tell your employees about the company's new social media policy.

The sentence There are five new items that we will add to our menu next week could be made more concise by eliminating a(n) ________. a. opening filler b. redundancy c. flabby expression d. long lead-in

a. opening filler

Brenda has written her résumé and has included a bulleted list of her qualifications. Which of the following items within her bulleted list deviates from parallel structure? a. Daily customer service b. Developed and managed database for 450 customers c. Implemented new company procedure for processing customer calls, resulting in increased customer satisfaction d. Processed and updated over 300 customer accounts weekly

a. Daily customer service

Which of the following sentences demonstrates the most effective, concise style? a. Generally, organizations now have policies to encourage ethical conduct. b. We have sent you this letter to announce the special pricing available to you as a most-valued customer. c. International business travelers learn to pack only the absolutely essential personal items. d. There was a reserve supply of copier paper stored in the second floor stockroom.

a. Generally, organizations now have policies to encourage ethical conduct.

Which of the following sentences uses bias-free language? a. All managers and their wives are invited to Friday's cocktail party. b. The servers at Cafe Divine are always professional. c. Two firemen will collect the toy donations. d. Every flight attendant must submit her security clearance card before boarding.

b. The servers at Cafe Divine are always professional.

Which sentence best illustrates the "you" view? a. Our walking tours include free admission to all museums. b. To help you plan, you will receive your complete walking tour itinerary one month before your trip. c. We look forward to having you join us on one of our exciting walking tours. d. We are happy to send you our current calendar of walking tours.

b. To help you plan, you will receive your complete walking tour itinerary one month before your trip.

Which of the following sentences contains an active-voice verb? a. Many résumés were received for the accounting position. b. Carmen processed the résumés after the application deadline. c. The interviews were conducted by the department supervisor. d. Paula was hired for the position.

b. Carmen processed the résumés after the application deadline.

Which of the following is an example of a formal research method? a. Hank talks with his boss to decide what items to include on the meeting agenda. b. Emily calls a few of her colleagues to learn how they feel about carpooling. c. Amy conducts a Web search to find information about a competitor's products. d. Galen looks in the company files for copies of minutes from previous meetings.

c. Amy conducts a Web search to find information about a competitor's products.

Indicate the correct punctuation for this sentence: Sales dropped considerably thus we are reducing our staff. considerably; thus, considerably, thus considerably; thus considerably: thus,

considerably; thus

A local coffee shop offers a contest for fans to create its new iced coffee concoction by submitting recipes to a website. The creators of the top three recipes are then invited into the store to make taste-size samples for customers, who will determine the winner by voting. This is an example of ________. a. crowdmarketing b. crowdsourcing c. crowdfunding d. crowdstorming

d. crowdstorming

Which of the following sentences uses a stylistic device to emphasize the important idea? a. Our company offers personal customer service. b. Although the plan was to delay hiring any new salespeople until the new office was opened, we should offer the position to the first applicant now to avoid losing candidates to our competitors. c. The project was developed by one of the regional managers. d. Create an attractive design for your résumé; more importantly, present your skills and qualifications clearly.

d. Create an attractive design for your résumé; more importantly, present your skills and qualifications clearly.

Which of the following sentences avoids bias? a. All nurses and their husbands are invited to the awards ceremony. b. Jerry, 62, was recently transferred to a new position. c. Mayumi Tanaka, a Japanese American, was hired for the researcher position. d. Hundreds of sales representatives are expected to attend the convention.

d. Hundreds of sales representatives are expected to attend the convention.

Select the sentence that is completely correct. Delivery companies are hunting for cheaper, cleaner replacements for the old smoke, belching diesels. Delivery companies are hunting for cheaper, cleaner replacements for the old smoke-belching diesels. Delivery companys are hunting for cheaper cleaner replacements for the old smoke belching diesels.

Delivery companies are hunting for cheaper, cleaner replacements for the old smoke-belching diesels.

Which of the following sentences is correct? All recently-enacted laws affecting our industry will be discussed. Dr. Robbin showed carefully prepared exhibits to the jury. Prices on many commonly-used computers are decreasing. Our hotel suite had nicely-proportioned rooms.

Dr. Robbin showed carefully prepared exhibits to the jury.

Valuing length over clarity leads to conciseness in writing. a. True b. False

False

When you expect the audience to be uninterested, unwilling, displeased, or hostile, the direct organizational strategy is more appropriate. a. True b. False

False

Which of the following sentences is correct? Of all the students in the class, Debra earned the higher grade. Of all the students in the class, Debra studied the most hardest. Of all the students in the class, Debra earned the highest grade. Of all the students in the class, Debra earned the most highest grade.

Of all the students in the class, Debra earned the highest grade.

As per your written request, your account has been credited in the aforementioned amount. Your account has been credited for the aforementioned amount. Your account has been credited for $34.00. As per your written request, your account has been credited.

Your account has been credited for $34.00.

Peter is writing an e-mail message to his staff informing them that the new computers promised to arrive on Monday will be delayed for two weeks. He knows that many people will be frustrated because their current computers are slow and outdated. Which organizational pattern should his message follow? a. direct pattern b. indirect pattern c. chronological pattern d. geographic pattern

indirect pattern

Which of the following is punctuated correctly? Dear Sir: Dear Sir; Dear Sir

Dear Sir:

Mark is planning a business message. He is deciding what kind of language is appropriate, what depth of explanation is needed, and whether his tone should be formal or informal. What prewriting task is Mark completing? a. Responding to the audience profile b. Organizing his message c. Identifying the task and purpose d. Gathering information through research

Responding to the audience profile

Anticipating whether the receiver's response to message may be neutral, positive, or negative can help in determining your organizational strategy. a. True b. False

True

In asking consumers what career its famous Barbie doll should pursue next, toymaker Mattel was using ________. a. crowdsourcing b. crowdstorming c. crowdfunding d. crowdmarketing

crowdsourcing

In the case of the Johnson report, the report findings were unsubstantiated. "The report findings" "Johnson report" and "unsubstantiated" "In the case of" and "the report"

"In the case of" and "the report"

Determine which empty words can be purged from the following sentence to make it more concise. The Johnson report contained incomplete data that was unfinished. "That was unfinished" "Johnson report" and "incomplete" No revision necessary

"That was unfinished"

Which of the following sentences is correct? Our department is running more smoothly than I ever dreamed it could. Our department is running the most smoothest I've ever seen it run. Our department is running smoother than I ever dreamed it could. Our department is running more smoother than I ever dreamed it could.

)Our department is running more smoothly than I ever dreamed it could. Our department is running the most smoothest I've ever seen it run. (Use more smoothly because this is the adverb form that tells how the department is running.)

Angelica has been asked to learn how many pedestrians walk by a specific location that her company is considering for a new sporting goods retail shop. Probably the most useful way to research this information would be by ________. a. manually searching resources in her public library b. conducting a scientific experiment with controlled variables c. searching the Web d. investigating primary sources

...NOT b. Angelica will probably locate the most useful information about how many pedestrians walk by a specific location by investigating primary sources. In other words, she would go to the location and count the number of pedestrians. (D)

[1] Seven conference calls are scheduled this morning between 10 and 11 a.m. [2] As a general rule, the company limits the number of conference calls to three per hour. [3] In the future, we should be more careful about scheduling calls. Which sentence contains a flabby expression? 2 3 1

2 : "As a general rule" IS FLABBY

Which of the following options are redundancies? Absolutely essential Big in size Combined together Adequate enough

ALL OF THEM

Select the sentence that is completely correct. After he graduated college, Brad looked for jobs in Florida, Georgia and Texas. After he graduated college Brad looked for jobs in Florida, Georgia, and Texas. After he graduated from college, Brad looked for jobs in Florida, Georgia, and Texas.

After he graduated from college, Brad looked for jobs in Florida, Georgia, and Texas.

Which sentence is punctuated incorrectly? Although some choices were obvious; he had to conduct thorough research to find the others. The author Lanker says: "What you had were women with two strikes against them: gender and race. But they were not to be denied." Many of Lanker's selections could have been anticipated: Rosa Parks, Barbara Jordon, Lena Horne, and Leontyne Price. Lanker's book was well received; in fact, it became a Book-of-the-Month selection.

Although some choices were obvious; he had to conduct thorough research to find the others.

Indicate the correct punctuation for this sentence: Bill Cosby said to Arsenio Hall "I don't know the key to success, but the key to failure is trying to please everybody." Arsenio Hall: "I don't know Arsenio Hall, "I don't know Arsenio Hall; "I don't know Arsenio Hall "I don't know

Arsenio Hall, "I don't know

The following sentence uses a positive tone: Employees cannot park in Lot H until April 1.

False

Which of the following are clichés that should be dropped from your business messages? Check all that apply. Beyond a shadow of a doubt Exception to the rule Stand your ground Better than new

Beyond a shadow of a doubt Exception to the rule Stand your ground Better than new

Which of the following sentences contains an active-voice verb? a. Many résumés were received for the accounting position. b. Carmen processed the résumés after the application deadline. c. The interviews were conducted by the department supervisor. d. Paula was hired for the position.

Carmen processed the résumés after the application deadline.

Select the sentence that is completely correct. Congress in the meantime, developed it's own up to date database with contact information. Congress, in the meantime, developed its own up-to-date database with contact information. Congress in the meantime developed it's own up-to-date database with contact information.

Congress, in the meantime, developed its own up-to-date database with contact information.

I have decided to allow you to take Friday off effectively applies the "you" view. a. True b. False

FALSE

The word well should be used only to mean "satisfactorily," as in I did well on the test. True False

FALSE

Which sentence is incorrectly punctuated? We have benefited from the pilot program, and we now plan to expand to other facilities. In the future, we will implement the program in Lansing, Traverse City, and Toledo. As a result, we fully expect to achieve 100 percent error-free customer service. Although the program has been in place only a year, we already see reductions in errors.

In the future, we will implement the program in Lansing, Traverse City, and Toledo.

[1] We will prepare your information packet immediately. [2] While we compile your packet, please complete the attached form. Which sentence contains a buried verb?

NEITHER

Which is the best research approach? Conduct a survey of all companies in your area that have held corporate bowling parties, interview the party planners, and make site visits to each bowling alley to test its product. Look at past flyers for this event, ask coworkers what kind of food they would like to have at the party, and ask which bowling alley they prefer. Go to the local library, and use an online research database to determine the rules and history of the sport of bowling.

Look at past flyers for this event, ask coworkers what kind of food they would like to have at the party, and ask which bowling alley they prefer.

Which of the following is a dependent clause? a. Your interview went well b. On the 15th of this month c. Except for our main competitor d. Since the company began selling stock to the public

NOT c. "Except for our main competitor" is a prepositional phrase.

Which sentence is incorrectly punctuated? By the way, this new system will have enough trunk lines to ensure that customers won't get busy signals. For a period of six months, we plan to monitor the system carefully. Needless to say we want all our policies, people, and systems to meet our customers' expectations. In the summer we plan to install a new telephone system.

Needless to say we want all our policies, people, and systems to meet our customers' expectations.

Which of the following is punctuated correctly? Most people like to work close to home: however, I enjoy my commute. Most people like to work close to home; however, I enjoy my commute. Most people like to work close to home however, I enjoy my commute.

Most people like to work close to home; however, I enjoy my commute.

Which sentence correctly uses commas to separate geographical elements? Our company moved from Naperville, Illinois to Rochester, New York. Our company moved, from Naperville, Illinois to Rochester, New York. Our company moved from Naperville Illinois, to Rochester New York. Our company moved from Naperville, Illinois, to Rochester, New York.

Our company moved from Naperville, Illinois, to Rochester, New York.

The trite business phrase under separate cover can be revised as

SEPARETLY

There are six folders left in the break room. There are six folders left in the break room, so come get them. It is important to note that there are six folders in the break room. Six folders are left in the break room.

Six folders are left in the break room.

Allan is writing instructions for filing an employee grievance. He should use a numbered list because the order of steps in the process is important. a. True b. False

TRUE

Which sentence contains a double negative? We couldn't order supplies because we had no requisition forms. Although we could barely see, we could not pull over and stop. Cleaning before construction begins will do no good. The employees hadn't hardly begun the sorting when the job was cancelled.

The employees hadn't hardly begun the sorting when the job was cancelled.

The faculty has unanimously and strongly decided to go forward with the discussed initiative, so as to better serve the distinguished and important school board members of the community. Pursuant to the request of the school board, the faculty has unanimously and strongly decided to go forward with the discussed initiative so as to better serve the distinguished and important school board members of the community. In receipt of the request, most of the faculty unanimously and strongly agreed to move forward with the initiative so as to serve the community and all of its members that are on the school board. The faculty agrees with the school board and accepts the proposed initiative.

The faculty agrees with the school board and accepts the proposed initiative.

Which of the following is punctuated correctly? The following companies will be going out of business, HiTech, CyberSafe, and CalKey. The following companies will be going out of business; HiTech, CyberSafe, and CalKey. The following companies will be going out of business: HiTech, CyberSafe, and CalKey.

The following companies will be going out of business: HiTech, CyberSafe, and CalKey.

[1] This community needs programs assisting those in the reentry process. [2] JUMP High Schools' efforts to provide better information for newly released juvenile offenders are commendable. [3] Basic fundamental information on reentry services is sorely needed in our community.

To be more concise, the writer of this passage should reject redundancies.

Eliminating either a negative adverb or a negative verb can correct a double negative. True False

True

Empty space on a page is called white space, which can be used to enhance the readability of business messages. a. True b. False

True

Allan is writing instructions for filing an employee grievance. He should use a numbered list because the order of steps in the process is important. a. True b. False

True

Indicate the sentence choice that is correctly punctuated. We agree, of course, that IBM produces good products: on the other hand, its prices are not competitive. We agree, of course, that IBM produces good products, on the other hand, its prices are not competitive. We agree, of course, that IBM produces good products; on the other hand, its prices are not competitive. We agree, of course that IBM produces good products, on the other hand its prices are not competitive.

We agree, of course, that IBM produces good products; on the other hand, its prices are not competitive.

Which sentence is incorrectly punctuated? Although we are interested in graduates, we also interview students who have not finished their studies. We do not, at this time, anticipate hiring any computer systems analysts. Of course, most résumés today no longer indicate the applicant's height, weight, sex, health, and marital status. In June we receive the most résumés, and we review all those résumés carefully.

We do not, at this time, anticipate hiring any computer systems analysts.

One way to evaluate a message effectively is to think of your writing as taking the place of ________. a. a telephone call b. your resumé c. a gift d. a personal appearance

a personal appearance

If your writing contains a flabby expression like despite the fact that, replace it with the word : although because seldom

although

Sentences are _________ when an idea at the end of one connects with an idea at the beginning of the next. a. transitioned b. fused c. dovetailed d. fragmented

dovetailed

A group of eight marketing agents is asked to design the next feature on a smartphone because an existing feature is outdated. The group begins the brainstorming session at 9 a.m. by reviewing the agenda. The agenda states that the brainstorming session will last until 5 p.m. There is only one scheduled break at noon for lunch. To improve the group's brainstorming, the group leader should

establish short brainstorming sessions

In asking herself Does this message achieve my purpose?, Nicole is in the ________ stage of the writing process. a. proofreading b. composing c. evaluating d. submitting

evaluating

In making sure that subjects agree with their verbs in your message, you are checking for ________. a. spelling b. grammar c. tone d. format

grammar

According to your text, communication can be defined as "the transmission of _______ from one individual or group to another." a. information and meaning b. sounds c. verbal messages d. verbal and nonverbal messages

information and meaning

Daniel has been asked to learn what features his customers consider most important when purchasing a car. Probably the best research method for Daniel is _______. a. searching manually b. searching electronically c. investigating primary sources d. experimenting scientifically

investigating primary sources

Indicate the best punctuation for this sentence: Charles has three credit cards that he uses most often Visa, Platinum MasterCard, and American Express. often; Visa often, Visa often Visa often: Visa

often: Visa

To enhance the readability of your document, select a layout that aligns text ______. a. at both the left and the right margins (justified) b. only at the left margin c. only at the right margin d. in the center

only at the left margin

Many of us struggle with proofreading our own writing because we _______. a. have made the errors ourselves, which means we won't know how to fix them b. are addicted to the computer software spell-checking tools c. tend to see what we expect to see d. don't know how to use proofreading and editing marks

tend to see what we expect to see

Nouns ending in -tion, -ment, and -ance are sometimes called ________ nouns because they can suck the life out of active verbs. a. slang b. zombie c. dead d. buried

zombie

Which of the following sentences contains a comma splice? a. Miguel will write the document. Alicia will proofread it. b. Miguel will write the document; however, Alicia will proofread it. c. Miguel will write the document, Alicia will proofread it. d. Miguel will write the document, but Alicia will proofread it.

c. Miguel will write the document, Alicia will proofread it.

To make your business messages meaningful and current, include popular words or expressions such as blowing the budget and getting burned. a. True b. False

FALSE: That's slang

Encouraging the receiver to respond to your message is unnecessary and often a waste of time. a. True b. False

FALSE: The best way to judge the success of your message is through feedback; therefore, you should encourage the receiver to respond to your message.

The verb phrase in the following sentence is in the active voice: Kaitlyn was accepted into an MBA program. a. True b. False

False

Which of the following options are redundancies? Check all that apply. Basic fundamentals Each and every Combined theory Exactly identical

Basic fundamentals Each and every Exactly identical

Which of the following is punctuated correctly? I need to know whether you are able to perform the following functions of the job, revising existing marketing materials, promoting the company at trade shows, and reaching potential customers through direct mail campaigns. I need to know whether you are able to perform the following functions of the job; revising existing marketing materials, promoting the company at trade shows, and reaching potential customers through direct mail campaigns. I need to know whether you are able to perform the following functions of the job: revising existing marketing materials, promoting the company at trade shows, and reaching potential customers through direct mail campaigns.

I need to know whether you are able to perform the following functions of the job: revising existing marketing materials, promoting the company at trade shows, and reaching potential customers through direct mail campaigns.

Which sentence is incorrectly punctuated? If possible, I explain the entire situation to all four directors. I try, on the other hand, not to bother them with small problems. I provide them with both sides to a dilemma, and suggest what further steps should be taken. When I see a major problem or a trend developing, I write a memo to the directors.

I provide them with both sides to a dilemma, and suggest what further steps should be taken.

Which of the following sentences use slang or buzzwords? Check all that apply. If he thinks that strategy will boost sales, he's cray-cray. We should provide value-added services. Sales increased last quarter. The company has felt the effect of the paradigm shift. I'm sorry I forgot about the conference call; that was an epic fail on my part!

If he thinks that strategy will boost sales, he's cray-cray. We should provide value-added services. The company has felt the effect of the paradigm shift. I'm sorry I forgot about the conference call; that was an epic fail on my part!

Employing white space would improve the readability of this passage. Pages that are crammed full are more difficult to read. Break long paragraphs into smaller chunks to improve readability. This passage already uses an appropriate typeface and parallel construction.

Improved: Participants will continue to engage in self-paced, decision-making exercises to encourage inquiry, present multiple outcomes, and provide immediate feedback. Each participant will connect and collaborate through a Facebook group where he or she can post comments, engage in discussion, and consult student experts for guidance with subject and game mastery. Collaboration across multiple groups provides both participatory and competitive opportunities. To conclude, each participant will engage in a test of his or her decision-making skills. High-scoring students will have the opportunity to participate in the summer leadership camp to work with trained faculty.

Micah is writing a proposal and wants to write powerful paragraphs. To ensure his paragraphs are powerful, how many ideas should he cover per paragraph? a. One b. Three to five c. Seven d. As many as needed

One

One naming expert warned companies with the following comment: "Be aware of global consequences. For example, Bimbo is the name of a Mexican baking conglomerate. However, the word in English has an unsavory meaning."

One naming expert warned companies with the following comment: "Be aware of global consequences. For example, Bimbo is the name of a Mexican baking conglomerate. However, the word in English has an unsavory meaning."

Which of the following options are redundancies? Check all that apply. Repeat again New beginning New requirement Essential information

Repeat again New beginning

I often wait until the last minute; consequently, I am known for my procrastination. When two independent clauses relate to each other and are joined by a conjunctive adverb that is two syllables or more, place a semicolon before the conjunctive adverb and a comma after it. When two independent clauses relate to each other and are joined by a conjunctive adverb that is two syllables or more, place a comma in front of the conjunctive adverb and a comma after it. When two independent clauses relate to each other and are joined by a conjunctive adverb that is two syllables or more, place a colon in front of the conjunctive adverb and a comma after it.

When two independent clauses relate to each other and are joined by a conjunctive adverb that is two syllables or more, place a semicolon before the conjunctive adverb and a comma after it.

Your team consists of three people who are collaborating on a short quarterly report. You are putting the final touches on your completed report, and each member simply needs to review the document one more time before it is submitted. Which collaboration tools would be best for this situation? Check all that apply. Instant messaging Wiki E-mail

Wiki E-mail

Select the sentence that is completely correct. You're expected to relate to and successfully manage endless varieties of employees: all ages, backgrounds, beliefs, and lifestyles. Your expected to relate to and successfully manage endless varieties of employees, all ages, backgrounds, beliefs, and lifestyles. You're expected to relate to, and successfully manage endless varietys of employees, all ages, backgrounds, beliefs, and lifestyles.

You're expected to relate to and successfully manage endless varieties of employees: all ages, backgrounds, beliefs, and lifestyles.

You are asked to compose a job description for the position of director of sales at your company. This is a position you once held, so you are familiar with the requirements and qualifications. Before beginning to write, you look in the files for past descriptions and check with your supervisor about details to include. What research method did you use in this situation? a) Informal research b) Formal research

a) Informal research

Nouns ending in -tion, -ment, and -ance are sometimes called ________ nouns because they can suck the life out of active verbs. a. dead b. zombie c. buried d. slang

b. zombie

Which of the following is punctuated correctly? Please send me the following office supplies: staples, printer cartridges, paper clips, and red pens. Please send me the following office supplies; staples, printer cartridges, paper clips, and red pens. Please send me the following office supplies, staples, printer cartridges, paper clips, and red pens.

Please send me the following office supplies: staples, printer cartridges, paper clips, and red pens.

The Employees The employees who will lose their jobs are the stakeholders most affected by the shutdown of our company. The most critical issue faced by employees is the loss of income and the task of finding a new job in an economy where jobs are extremely scarce. We should provide laid-off employees with a severance package to help them while they seek and obtain a new job. Customers will be affected Customers are also stakeholders, and together they form a group we must take into consideration. Many consumers and other businesses depend on us. With our company no longer offering services, the customer group will have to find a new means of shipping, which could affect them in many different ways—from an increase in operations cost to a loss in business. Businesses and consumers must be made aware of our closure early enough to find alternative service providers to meet their shipping needs. Community issues Additionally, the closing of our company's operations will affect the local community and economy in many surrounding areas. For example, Safford, Arizona, is one of many cities that will suffer from the loss of thousands of jobs. We need to assure residents that we will provide assistance for the affected areas through retraining and education initiatives.

To make the headings parallel, you should revise them to take the same grammatical form. For example, you could change the headings to Employees, Customers, and Community Members. This passage does not need lists or larger margins to improve readability. To increase white space, you can increase the margins and put more blank lines between sections. This would make the text clearer and easier to read. Adding headings is unnecessary because the selection already has headings. Boldface font headings and increased white space would improve the readability of this passage. This passage does not need lists.

Which of the following represents the best business writing? a. This e-mail message is to inform you that the CEO will be visiting our branch tomorrow. b. The CEO will be visiting our branch tomorrow for a period of three hours. c. The CEO will be visiting our branch tomorrow. d. You should be aware that the CEO will be visiting our branch tomorrow.

c. The CEO will be visiting our branch tomorrow.

Which sentence type contains an independent clause and a dependent clause? a. Simple b. Compound c. Complex d. Compound-complex

Complex

Last week you went online and found that the following people were asking for money: 1.The developers of a "fidget cube", a desk toy that contains multiple moving parts.2.The Inclusive Arts Vibe Dance Company, who wants to produce a dance performance called "Chickens and Cheese Pizza".3.The developers of a "smart microgarden" that allows people to grow plants indoors, year-round, and soil-free. Crowdfunding Crowdsourcing Crowdstorming

Crowdfunding

We'll slash an additional 10 percent off living room sets if you shop by Tuesday. If you don't shop by Tuesday, you'll miss our additional 10 percent discount on living room sets. Shop by Tuesday and you'll save an additional 10 percent on all living room sets. No change necessary

Shop by Tuesday and you'll save an additional 10 percent on all living room sets.

Some English sounds (such as L, V, F, and W) are considered feminine; others (such as X, M, and Z) are viewed as masculine.

Some English sounds (such as L, V, F, and W) are considered feminine; others (such as X, M, and Z) are viewed as masculine.

Headings can be an effective tool to highlight information, improve readability, and _______. a. demonstrate the writer's use of the 3-x-3 writing process b. preview or review important ideas c. show that revision has been completed d. eliminate redundancies

preview or review important ideas

When proofreading a document, you should focus on all of the following except _______. a. format b. spelling, grammar, and punctuation c. names and numbers d. readability

readability

When brainstorming to generate ideas, a group should _______. a. evaluate each idea as it is produced b. encourage only quality ideas c. avoid specifying a time limit for the meeting but assume that it will be long d. require every participant to contribute ideas

require every participant to contribute ideas

Collaboration on team-written documents may be necessary for projects that are big, have short deadlines, and _______. a. involve ethical or legal issues b. include digital images c. require the expertise or consensus of many people d. are written on company letterhead

require the expertise or consensus of many people

Informal research methods may include talking with your boss, interviewing the target audience, conducting an informal survey, and _______. a. consulting a comprehensive database b. searching company files c. conducting a scientific study d. organizing a focus group

searching company files

If you send a message to your supervisor and she forwards it to the vice president, the vice president would be considered ________. a. your primary audience b. your secondary audience c. your formal audience d. your informal audience

your secondary audience

Which is the most clear and precise sentence explaining what to do before submitting new content to a webmaster? The Frequently Asked Questions web page will provide you with useful information when you are preparing new content to submit to the webmaster. If you wish to submit new content to the webmaster, refer to the Frequently Asked Questions web page first. Please consult the Frequently Asked Questions web page before submitting new content to the webmaster.

Please consult the Frequently Asked Questions web page before submitting new content to the webmaster.

Which sentences are expressed most positively? Check all that apply. We can't send your report until the following changes are made. Please make the following changes so we can send your report. Unless you make the following changes, the report cannot be sent. A few changes, and your report will be ready to go. Once you make the following changes, we can send your report. The report is incomplete. Make the following changes so it can be sent.

Please make the following changes so we can send your report. A few changes, and your report will be ready to go. Once you make the following changes, we can send your report.

EXAMPLE: Companies find it difficult to name new products consequently they often hire specialists.

REVISION: Companies find it difficult to name new products; consequently, they often hire specialists.

Which is the most clear and precise sentence explaining how to apply for a junior accountant position? To apply for the junior accountant position, please send your cover letter, résumé, and list of references to Nazir Suresh, Human Resources. Our Human Resources Director, Nazir Suresh, will review all applications for the junior accountant position. If you want to apply for the position, you should include a cover letter, a résumé, and a list of references in your application, which should be sent to Nazir Suresh. If you would like to apply for the junior accountant position, send your cover letter, your résumé, and your list of references to our Human Resources department. Send them to Nazir Suresh in the Human Resources department.

To apply for the junior accountant position, please send your cover letter, résumé, and list of references to Nazir Suresh, Human Resources.

Team-written documents and presentations are standard in most organizations because collaboration produces a better product. a. True b. False

True

Which is the most clear and precise sentence explaining the investigation of a harassment charge? Ms. Tung is making harassment charges, and I believe we should investigate the charges before we even speak to Mr. Stockton. We should investigate Ms. Tung's harassment charges before speaking to Mr. Stockton. Before we speak to Mr. Stockton, it's important for us to fully investigate the harassment charges Ms. Tung is making.

We should investigate Ms. Tung's harassment charges before speaking to Mr. Stockton.

Your team consists of five members, in separate locations, who are collaborating on a lengthy report. Your team is in the initial phase of the writing process and is involved in brainstorming. The entire team needs to participate in a conversation to plan the report. Which collaboration tools would be best for this situation? Check all that apply. E-mail Web conferencing Texting

Web conferencing

In the planning stage of the writing process, business writers collect research. Which question should a business writer ask when collecting research? a. Who is my audience? b. What does the receiver need to know about this topic? c. What communication channel should I use to send my message? d. When must the message be sent?

What does the receiver need to know about this topic?

Which of the following represents a benefit of team-written documents? a. Collaboration protects an individual from blame when a project isn't completed on schedule. b. Working together helps to create functional barriers that improve formal communication. c. Team-written documents and presentations are less formal and more up-to-date. d. Working together helps members learn more about the organization's values and procedures.

Working together helps members learn more about the organization's values and procedures.

Brenda has written her résumé and has included a bulleted list of her qualifications. Which of the following items within her bulleted list deviates from parallel structure? a. Daily customer service b. Developed and managed database for 450 customers c. Implemented new company procedure for processing customer calls, resulting in increased customer satisfaction d. Processed and updated over 300 customer accounts weekly

Daily customer service

Among the company officers judging new names were Sierra Love, vice president; Rachel Lohr, CFO; and Megan Cervantes, manager.

Among the company officers judging new names were Sierra Love, vice president; Rachel Lohr, CFO; and Megan Cervantes, manager.

Branding a product is a creative endeavor; the name becomes a product's shorthand.

Branding a product is a creative endeavor; the name becomes a product's shorthand.

Which of the following sentences demonstrates the most effective, concise style? a. Generally, organizations now have policies to encourage ethical conduct. b. We have sent you this letter to announce the special pricing available to you as a most-valued customer. c. International business travelers learn to pack only the absolutely essential personal items. d. There was a reserve supply of copier paper stored in the second floor stockroom.

Generally, organizations now have policies to encourage ethical conduct.

Global names must be appealing in such faraway places as Beijing, China; Toronto, Canada; and Dubai City, United Arab Emirates.

Global names must be appealing in such faraway places as Beijing, China; Toronto, Canada; and Dubai City, United Arab Emirates.

Which collaboration tools would be best for this situation? Check all that apply. E-mail Google Docs Wiki

Google Docs Wiki

Which of the following is an example of a comma splice? a. Hallie submitted her résumé online. b. Because Hallie submitted her résumé online. c. Hallie submitted her résumé online she hoped to receive a response from the employer by the end of the week. d. Hallie submitted her résumé online, she hoped to receive a response from the employer by the end of the week.

Hallie submitted her résumé online, she hoped to receive a response from the employer by the end of the week.

Which of the following sentences avoids bias? a. All nurses and their husbands are invited to the awards ceremony. b. Jerry, 62, was recently transferred to a new position. c. Mayumi Tanaka, a Japanese American, was hired for the researcher position. d. Hundreds of sales representatives are expected to attend the convention.

Hundreds of sales representatives are expected to attend the convention.

As a business writer, you must make your messages clear. One way to achieve clarity is to apply the KISS formula, which stands for _______. a. Key Identification of Synchronous Styles b. Knowledge Information Systems and Solutions c. Keep It Short and Simple d. Know Important Sentences and Syntax

Keep It Short and Simple

Which is the most clear and precise sentence explaining where performance evaluations should be sent? Performance evaluations are subject to review by Darla Hamadi prior to filing of said performance evaluations. Send copies of performance evaluations to Darla Hamadi, who is the Director of Human Resources, before they are filed. Please send copies of performance evaluations to Darla Hamadi, Human Resources Director, for review before filing.

Please send copies of performance evaluations to Darla Hamadi, Human Resources Director, for review before filing.

Which is the most clear and precise sentence asking for an update on the Haggarty account? The Haggarty account requires an update following completion of the daily tally. When you're done with the numbers, update Haggarty, okay? Please update the Haggarty account after you've completed the daily tally.

Please update the Haggarty account after you've completed the daily tally.

The new line of lamps is from Denmark. Most of them are expensive, but some are also beautifully designed. If you designed lamps, what would your dream lamp look like? Which business writing goal is most obviously ignored in this passage? Purposefulness Economy Audience-oriented perspective

Purposefulness

Which is the most clear and precise sentence announcing the video conference? Please be advised: The video conference will begin at 3 p.m., Eastern Standard Time. If you find yourself in need of a webcam, contact Shu-Wei Hou right away. The video conference begins at 3 p.m., Eastern Standard Time. If you need a webcam, contact Shu-Wei Hou. We will be holding a video conference at 3 p.m., Eastern Standard Time. Shu-Wei Hou can supply webcams if needed.

The video conference begins at 3 p.m., Eastern Standard Time. If you need a webcam, contact Shu-Wei Hou.

What is the best way to judge the success of your communication? a. By using the automated checking tools in computer software b. Through self-evaluation and critique c. In peer review with a classmate or workplace colleague d. Through feedback from the receiver

Through feedback from the receiver

We can activate your Miso card as soon as you call the authorization number on the sticker. To activate your Miso card, just call the authorization number on the sticker. No change necessary. Just give us a call using the authorization number on the sticker, and we'll be happy to activate your Miso card.

To activate your Miso card, just call the authorization number on the sticker.

A topic sentence should reveal the main idea of a paragraph. a. True b. False

True

As the communication barrier known as bypassing reveals, meanings are in people rather than in words. a. True b. False

True

Before you compose a message, ask yourself "Why am I sending this message?" and "What do I hope to achieve?" a. True b. False

True

One of the benefits of effective research in business writing is that it can save the writer time. a. True b. False

True

Before you begin to compose a message, you should conduct research to collect the necessary information. To avoid frustration and inaccurate messages, be sure to consider the receiver's position. Which questions should you ask yourself before determining what and how to research? Check all that apply. Will the receiver like the template I plan to use? What is the receiver to do after reading the message? What does the receiver need to know about this topic? Should I use formal headings?

What is the receiver to do after reading the message? What does the receiver need to know about this topic?

In today's technological world, business writers must know how to microblog effectively. Microblogging involves _______. a. using special computer software to create budgets b. uploading digital images to promote new products c. conducting business meetings through teleconferences d. exchanging short messages on social media networks

exchanging short messages on social media networks

The sentence Please do not hesitate to call me could be revised for clarity by eliminating a(n) _______. a. redundancy b. opening filler c. compound expression d. trite business expression

trite business expression

Which of the following sentences uses a stylistic device to emphasize the important idea? a. Our company offers personal customer service. b. Although the plan was to delay hiring any new salespeople until the new office was opened, we should offer the position to the first applicant now to avoid losing candidates to our competitors. c. The project was developed by one of the regional managers. d. Create an attractive design for your résumé; more importantly, present your skills and qualifications clearly.

Create an attractive design for your résumé; more importantly, present your skills and qualifications clearly.

Our affordable prices and great styles will make redecorating your home a breeze. Redecorate your home with the latest styles at an affordable price. We'll help you redecorate your home with the latest styles and the most affordable prices. No change necessary.

Redecorate your home with the latest styles at an affordable price.

In what phase of the writing process should you spend the most time? a. Prewriting b. Revising c. Writing d. Brainstorming

Revising

You work for an IT company that specializes in Internet security and is just breaking into the international market. A renowned company in Germany just contacted you and requested a proposal in four weeks. If your company gets this job, it will be the opportunity it's been waiting for and that it needs for growth. You normally handle all proposals on your own; however, you're nervous about writing this one alone because it is so important to the company. Who should write the proposal? You and a team of coworkers Your supervisor You

You

Come to Barclay's Furniture and see how low we've cut prices at our grand opening in Seattle! We've cut prices just for you at the Barclay Furniture Seattle store's grand opening. You'll save with major discounts at the Barclay Furniture Seattle store's grand opening. No change necessary.

You'll save with major discounts at the Barclay Furniture Seattle store's grand opening

Which sentences are expressed most positively? Check all that apply. Your contract will be processed once it's been signed. We can expedite the contract once it's been signed. Without your signature, your contract won't be processed. Please sign the contract so it can be processed. We cannot process your contract without your signature. You won't be hired until the contract has been signed.

Your contract will be processed once it's been signed. We can expedite the contract once it's been signed. Please sign the contract so it can be processed.

We know that your health is your most important asset. We want to help you protect it. No change necessary. Your health is your most important asset. Protect it with health insurance. You know that your health is your most important asset. We're here to protect it with our comprehensive health plans.

Your health is your most important asset. Protect it with health insurance.

You work in HR. You are leading a cross-functional team that is preparing recommendations on how to improve the company's recruiting process. Your team has completed its initial investigation and is ready to begin brainstorming and working on its report. During this phase of the writing process, what would be the best strategy for your team? Your team should work separately to brainstorm and plan individual report sections. Your team should work together closely to brainstorm and plan the report. You should brainstorm and plan the report on your own and then share it with the team.

Your team should work together closely to brainstorm and plan the report.

Jane's plan for a business message begins with the main idea, followed by the details, explanation, and evidence. Jane is using the _______. a. direct organizational pattern b. geographical organizational pattern c. indirect organizational pattern d. informational organizational pattern

direct organizational pattern