CIS Chapter 2

______ business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

Strategic

A package at the FedEx plant falls off the conveyor belt while being sorted, which type of decision-making skill would be used to solve this problem?

Structured Decisions

True or false: Decisions range from routine choices, such as how many items to order or how many people to hire, to unexpected ones such as what to do if a key employee suddenly quits or needed materials do not arrive. Today, with massive volumes of information available, managers are challenged to make highly complex decisions—some involving far more information than the human brain can comprehend—in increasingly shorter time frames.

True

Three of the main FedEx sorting facilities are shut down due to a major hurricane on the East Coast. The __________ decision-making skill set would be used to solve this problem.

Unstructured

___________ reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Virtual

What is a computer-simulated environment that can be a simulation of the real world or an imaginary world?

Virtual reality

________ control systems monitor processes to ensure tasks, activities, and responsibilities are executed as specified.

Workflow

Although much of the sorting activities are managed through technology, some stations within the FedEx plants still require an employee to address each package and to process it with speed and accuracy. To keep morale high, they have implemented a performance reward system for top performers at these stations. Which type of process is this task considered?

business- facing process

A(n) ______ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

intelligent

What are semidynamic, semiroutine, monthly business processes such as resource allocation,sales strategy, or manufacturing process improvements?

managerial business processes

At the ___________ level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

operational

What processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?

operational business processes

What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

strategic business processes

What monitors processes to ensure tasks, activities, and responsibilities are executed as specified?

workflow control system

____________ MIS metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability.

Efficiency

_______ data encompasses all raw facts contained within a single process and its purpose is to support daily operational tasks.

Transactional

What type of information encompasses all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions?

Transactional information

__________ information encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions.

Analytical

What compasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions?

Analytical information

_________ intelligence simulates human thinking and behavior, such as the ability to reason and learn.

Artificial

What simulates human thinking and behavior, such as the ability to reason and learn?

Artificial intelligence

What is a process of continuously measuring system results, comparing those results to optimal system?

Benchmarking

__________ is a process of continuously measuring system results, comparing those results to optimal system.

Benchmarking

________ process modeling is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence.

Business

What is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a structured sequence?

Business process modeling

__________-facing processes result in a product or service received by an organization's external customer.

Customer

If you were working for FedEx and your boss asked you to help a customer track down a lost package, which business process would you be using?

Customer-facing

What results in a product or service received by an organization's external customer?

Customer-facing processes

Which metrics measure the performance of MIS itself, such as throughput, transaction speed, and system availability?

Efficiency MIS metrics

A(n) ________ information system is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight.

Executive

What is a specialized DSS that supports senior-level executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation,and insight?

Executive information system

________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

Expert

What are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems?

Expert systems

_________ algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

Genetic

What is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem?

Genetic algorithm

Ensuring that the FedEx delivery planes are following all the federal airline regulations is a type of __________ process.

Industry-specific, customer-facing

are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements. (Enter one word in each blank.)

Managerial business processes

A(n) ______ is a simplified representation or abstraction of reality.

Model

What is a simplified representation or abstraction of reality?

Model

_________ network is a category of AI that attempts to emulate the way the human brain works.

Neural

What is a category of AI that attempts to emulate the way the human brain works?

Neural network

At what level do employees develop, control, and maintain core business activities required to run the day-to-day operation?

Operational

________ business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

Operational

A ________ is a temporary activity a company undertakes to create a unique product, service, or result.

Project

What is a temporary activity a company undertakes to create a unique product, service, or result?

Project

What is the decision-making skill set that should be used to solve the following problem? One of the FedEx planes is grounded and all of the packages must be rerouted.

Semi-structured