CIS Midterm

Which statement about business process management (BPM) is FALSE? 0 A. BPM works on increasing process throughput and quality. 0 B. BPM is never concluded because continuous improvement requires continual change. 0 C. BPM is an approach to business that aims to continuously improve business processes. 0 D. BPM requires the identification of processes to change. 0 E. BPM needs to analyze existing processes to design new processes

Answer: A. BPM works on increasing process throughput and quality

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following? 0 A. Operational efficiency 0 B. New business models 0 C. Competitive advantage 0 D. Survival 0 E. Customer intimacy

Answer: A. Operational efficiency

A secretary assisting management is considered a ______ worker. ()A. data 0 B. knowledge 0 C. production 0 D. operational () E. service

Answer: A. data

Suppliers, customers, invoices and payments, products and services, and ____ are the five basic components with which businesses must deal. 0 A. employees 0 B. sales and marketing 0 C. the environment 0 D. technology 0 E. manufacturing and production

Answer: A. employees

The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and ______________ _ 0 A. human resources 0 B. purchasing 0 C. instructional design 0 D. big data analysis 0 E. customer relations

Answer: A. human resources I

The three activities in an information system that produce the information organizations use to control operations are: 0 A. input, processing, and output. 0 B. information, research, and analysis. 0 C. data analysis, processing, and feedback. () D. information, data, and processing . 0 E. input, output, and feedback.

Answer: A. input, processing, and output.

An information system can enable a company to focus on a market niche through: 0 A. intensive customer data analysis. 0 B. intensive product trend analysis. 0 C. tightening linkages with suppliers. 0 D. complex trend forecasting. 0 E. tailoring products to the client.

Answer: A. intensive customer data analysis

An ESS is an information system that supports the: U A. long-range planning activities of senior management. 0 B. knowledge and data workers in an organization. () C. day-to-day processes of production. 0 D. decision-making and administrative activities of middle managers. 0 E. management of customer relationships

Answer: A. long-range planning activities of senior management

The problem-solving model consists of problem identification, solution design, ________,, and implementation. 0 A. solution evaluation and choice 0 B. formative evaluation 0 C. summative evaluation 0 D. divergent thinking 0 E. systems analysis

Answer: A. solution evaluation and choice

is a business process improvement model which is most known and used when dramatic change is needed to gain improvements in productivity and efficiency 0 A. Six sigma 0 B. Business process reengineering 0 C. Total quality management 0 D. Continuous improvement 0 E. Total improvement

Answer: B. Business process reengineering

Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? 0 A. Changing organization of the firm 0 B. Growth of outsourcing 0 C. Emphasis on innovation 0 D. Changing culture of work and business 0 E. Changing scope of the firm

Answer: B. Growth of outsourcing

commonly involves sites like Twitter and Facebook to collaborate with customers. 0 A. Chat 0 B. Social business 0 C. Operations 0 D. Web collaboration 0 E. Quality production

Answer: B. Social business

Which force in Porter's competitive forces model would describe an organization that loses customers due to its product prices being too high? 0 A. Traditional competitors () B. Substitute products and services C C. New market entrants D. Focus on market niche 0 E. Customer and supplier intimacy

Answer: B. Substitute products and services

A firm can exercise greater control over its suppliers by having: 0 A. global suppliers. 0 B. more suppliers. 0 C. only a single supplier. 0 D. local suppliers. () E. fewer suppliers

Answer: B. more suppliers.

According to Porter's competitive forces model, the intensity of the competitive forces determines all of the following EXCEPT industry ___ _ 0 A. characteristics 0 B. segmentation 0 C. competition 0 D. profitability 0 E. bargaining power

Answer: B. segmentation

Data management technology consists of the: 0 A. physical hardware and media used by an organization for storing data. 0 B. software governing the organization of data on physical storage media. 0 C. hardware and software used to transfer data. 0 D. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. 0 E. universally accepted standards for storing data

Answer: B. software governing the organization of data on physical storage media

Output: 0 A. transfers raw data to the people who will use it or to the activities for which it will be used. 0 B. is information that is returned to appropriate members of the organization to help them evaluate the input stage. 0 C. transfers processed information to the people who will use it or to the activities for which it will be used. 0 D. is feedback that has been processed to create meaningful information. 0 E. is a stream of raw facts representing events occurring in organizations or the physical environment.

Answer: C. transfers processed information to the people who will use it or to the activities for which it will be used.

Which of the following is a responsibility of the sales and marketing functional area? 0 A. Checking for quality 0 B. Paying creditors 0 C. Identifying customers 0 D. Managing cash accounts 0 E. Producing bills of materials

Answer: C. Identifying customers

Which of the following is an example of raw data from an automobile manufacturer? 0 A. An average of 130 Subarus sold daily in New York in 2017 0 B. An average sale price of $26,000 for all Subaru Outbacks sold during January 2017 in Mount Kisco, New York 0 C. One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000 0 D. Annual sales of Subaru Outbacks increased 4.5 percent 0 E. 1,300 Subaru Outbacks sold during the first quarter 2017 in New York

Answer: C. One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000

Which of the following is NOT a step in the problem-solving process? 0 A. Problem identification 0 B. Implementation 0 C. Solution analysis 0 D. Solution design 0 E. Solution evaluation and choice

Answer: C. Solution analysis

specialists and end users to identify requirements for improved systems. 0 A. E-marketers 0 B. Database developers 0 C. Systems analysts 0 D. CIOs 0 E. HTML programmers

Answer: C. Systems analysts

Companies often use information systems to improve quality by _______ as a way to set standards for products and services against predefined standards. 0 A. using customer demands to improve products and services 0 B. improving responsiveness to customer issues 0 C. benchmarking 0 D. reducing cycle time and simplify the production process 0 E. improving production precision and tighten production tolerances

Answer: C. benchmarking

A(n) is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps. Q A. intra net Q B. social network Q c. community Q D. blog 0 E. workspace

Answer: C. commu

A(n) ____ performs and records the daily activities of a firm necessary to conduct business. 0 A. management-level system 0 B. executive support system 0 C. transaction processing system 0 D. business intelligence system 0 E. decision support system

Answer: C. transaction processing system

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy? 0 A. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 0 B. An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 0 C. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 0 D. A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules 0 E. A grocery store chain's use of information systems to produce products and services at a lower price than competitors

Answer: D. A PC manufacturer's use of information systems to facilitate direct access from suppliers to their production schedules

Which of the following is a business driver which focuses on ways to achieve better efficiencies to increase profits? 0 A. New products, services, and business models 0 B. Improved decision making 0 C. Customer and supplier intimacy 0 D. Operational excellence 0 E. Competitive advantage

Answer: D. Operational excellence

Which of the following is an interorganizational business process? 0 A. Identifying a customer 0 B. Checking product quality 0 C. Hiring an employee 0 D. Ordering raw materials 0 E. Creating financial statements

Answer: D. Ordering raw materials

Which of the following is NOT part of the description of a value web? 0 A. They are a collection of independent firms that use information technology to coordinate their value chains. 0 B. They are flexible and adaptive to changes in supply and demand. 0 C. They are more customer-driven and operate in a less linear fashion than the traditional value chain. 0 D. They promote communication among units. 0 E. They synchronize the business processes of customers, suppliers, and trading partners.

Answer: D. They promote communication among units.

Which of the following illustrates the use of information systems to focus on market niche? 0 A. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers 0 B. A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 0 C. An airline's use of information systems to analyze detailed data on customers to determine each customer's profitability 0 D. A grocery store chain's use of information systems to produce products and services at a lower price than competitors 0 E. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy

Answer: E. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy

Which of the following illustrates the use of information systems to achieve product differentiation? 0 A. A hotel chain's use of information systems to analyze detailed data on guests to determine each guest's profitability 0 B. A PC manufacturer's use of information systems to facilitate direct access from suppliers to production schedules 0 C. A grocery store chain's use of information systems to produce products and services at a lower price than competitors 0 D. A hot tub dealer's use of information systems to determine which models and options its customers are most likely to buy 0 E. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers

Answer: E. A shoe manufacturer's use of information systems in selling custom, made-to-order shoes directly to customers

What is the final and ongoing step of the business process management model? 0 A. Implement the new process 0 B. Ongoing evaluation () C. Continuous improvement () D. Total improvement () E. Continuous measurement

Answer: E. Continuous measurement

Which type of activity within the value chain model is directly related to the production and distribution for a firm's products and services? 0 A. Secondary activities 0 B. Supply chain activities 0 C. Human resource activities 0 D. Enterprise activities 0 E. Primary activities

Answer: E. Primary activities

The three principal levels of hierarchies within a business organization are: 0 A. senior management, knowledge workers, and service workers. 0 B. senior management, operational management, and workers. 0 C. senior management, data workers, and operational management. 0 D. senior management, operational management, and data workers. 0 E. senior management, middle management, and operational management.

Answer: E. senior management, middle management, and operational management