CLA Chapter 10 Practice Questions

6. Thinking of SMART goal setting, which of the following is the best example of a measurable goal a. Increase production line efficiency b. Increase output by 30%

b. Increase output by 30%

9. Examples of workplace misconduct are (select all that apply) a. Dishonesty b. Disagreeing with your boss c. Sleeping on the job d. Making a mistake e. Fighting with other workers

a. Dishonesty c. Sleeping on the job e. Fighting with other workers

19. The goal of conflict resolution is to avoid addressing problems in the workplace a. True b. False

a. False

5. Thinking of SMART goal setting, which of the following is the best example of an achievable goal a. Increase order accuracy by 20% b. Eliminate all order errors

a. Increase order accuracy by 20%

4. Thinking of SMART goal setting, which of the following is the best example of a specific goal a. Reduce the number of falls in the receiving dock area b. Improve dock safety

a. Reduce the number of falls in the receiving dock area

1. When setting goals, SMART refers to a. Specific, Measurable, Achievable, Relevant, Time Based b. Specific, Measurable, Accepted, Relevant, Time Based c. Specific, Manageable, Attainable, Relevant, Time Based d. Specific, Manageable, Attainable, Relevant, Time Based

a. Specific, Measurable, Achievable, Relevant, Time Based

10. 1. Trust takes a long time to build, especially if it has been broken a. True b. False

a. True

12. The ability to give and receive constructive criticism is an important part of teamwork a. True b. False

a. True

23. 1. Disagreements among team members can help the team make better decisions, while conflicts disrupt work and need to be resolved efficiently so that the team can get on with its work. a. True b. False

a. True

14. Which type of team is made up of a group of workers responsible for similar processes within a logistics facility a. Work team b. Project team c. Cross-functional team d. Department team

a. Work team

15. When problem solving, which step involves determining why the problem is occurring a. Brainstorming b. Analyzing the problem c. Implementing the solution Monitoring progress

b. Analyzing the problem

16. 1. It is okay to be late to work a few times a month as long as you have a good excuse a. True b. False

b. False

21. Clarity about roles and responsibilities is NOT essential to achieving team goals. a. True b. False

b. False

3. Making decisions by building consensus means a. A manager makes the decision b. Most team members accept the decision c. All team members are completely satisfied with the decision d. Some members' suggestions are ignored

b. Most team members accept the decision

11. Which type of team focuses on a single major issue of concern within a given process a. Work team b. Project team c. Cross-functional team d. Department team

b. Project team

22. Which characteristics of a team best ensure that workers have current knowledge and skills? a. Respect b. Training c. Oral communications d. Clarity of roles and responsibilities

b. Training

7. Two logistics students, Mark and Sarah, are discussing teamwork. Mark says that members of high-performance teams should listen to all members even when they have differing opinions about the course of action. Sarah says that high-performance teams try to prevent conflicts by treating each other with respect. Which student, Mark or Sarah, is correct. a. Mark is correct b. Sarah is correct c. Both are correct d. Neither is correct

c. Both are correct

8.. Two logistics students, Mark and Sarah, are discussing teamwork. Mark says that one downside to teamwork is that it brings people with different perspectives or viewpoints together. Sarah says that one benefit of teamwork is that each member has something unique to contribute. Which student, Mark or Sarah, is correct a. Mark is correct b. Sarah is correct c. Both are correct d. Neither is correct

c. Both are correct

18. Which type of teams is made up of members from different departments a. Work team b. Project team c. Cross-functional team d. Department team

c. Cross-functional team

13. When problem solving, which step involves creating a schedule and assigning tasks a. Brainstorming b. Analyzing the problem c. Implementing the solution d. Monitoring progress

c. Implementing the solution

20. 1. Which problem-solving step calls for the team to examine the strengths and weaknesses of each alternative solution? a. Brainstorm b. Generate alternative solutions c. Analyze the problem d. Choose the best solution

d. Choose the best solution

2. What type of training prepares workers to work in multiple areas within a facility? a. On-site b. External c. On-line d. Cross-training

d. Cross-training

17. 1. When problem solving, which step involves constant review and evaluation a. Brainstorming b. Analyzing the problem c. Implementing the solution d. Monitoring progress

d. Monitoring Progress