CMST 2061 Midterm

First impressions take considerable time to develop and are based on a wide array of information. Select one: a. True b. False

b. False

The fact that a group of people occupy the same space or share a common characteristic is sufficient basis for calling them a team. Select one: a. True b. False

b. False

Our constant connection by way of our smartphones, Internet, and social media networks can easily put us in a state of Select one: a. Affinity-seeking b. Information overload c. Information distortion d. Delirium

b. Information overload

One of the primary functions of an employment interview is to Select one: a. Comply with current EEO laws. b. Supply the organization with a competent workforce. c. Increase employee morale. d. Ensure that people are happy.

b. Supply the organization with a competent workforce

More than one theory can explain the same phenomenon. Select one: a. FALSE b. TRUE

b. TRUE

Who is responsible for listening? Select one: a. No one, listening just happens b. The receiver c. Both the sender and the receiver d. The sender

c. Both the sender and the receiver

All online assignments, are due at 7:00pm on the day indicated in the Course Schedule. Select one: True False

False

Approximately how many hours a week do U.S. workers spend in meetings? Select one: a. 5.5 b. 10.5 c. 15 d. 2

a. 5.5

Research reveals that meeting frequency negatively affects employees' Select one: a. All of the above b. Perceptions of workload c. Feelings of fatigue d. Frustrations with work left unfinished Feedback

a. All of the above

The machine metaphor is most closely associated with: Select one: a. Classical theory b. Organizational culture theory c. Systems theory d. Human relations theory

a. Classical theory

Excellent cultures spend more time planning, discussing, and analyzing that weak, ineffective organizational cultures. Select one: a. FALSE b. TRUE

a. FALSE

Misemployment happens when Select one: a. People work at jobs that do not match their skills or interests. b. People are underpaid and overworked. c. People are in danger of losing their jobs. d. The company fails to market itself.

a. People work at jobs that do not match their skills or interests.

Which organizational theory is concerned with inputs, throughputs, and outputs? Select one: a. Systems theory b. Human resources theory c. Organizational culture theory d. Human relations theory

a. Systems theory

A useful theory helps its user describe, explain, predict and control. Select one: a. TRUE b. FALSE

a. TRUE

Team potency is largely a function of Select one: a. The team's standards for performance b. The complexity of the task assigned c. Ground rules d. The level of organizational support

a. The team's standards for performance

Misemployment refers to hiring an unqualified candidate. Select one: a. False b. True

a. False

Doodle.com is an online meeting planning wizard. T Select one: a. True b. False

a. True

As a universal aspect of life, time means the same to everyone. Select one: a. True b. False

b. False

In keeping with the adage, "two heads are better than one," teams always make higher-quality decisions and products than individuals. Select one: a. True b. False

b. False

Most employees perceive their time spent in meetings as productive and worthwhile. F Select one: a. True b. False

b. False

One of the benefits of new media communication channels (smart phones, email, social networking, etc.) is that they have virtually eliminated the majority of communication challenges. Select one: a. True b. False

b. False

Perception refers to Select one: a. Identifying incoming stimuli as information that must be processed b. Identifying and classifying stimuli apprehended by the senses c. Seeing, hearing or feeling something with the senses d. Subjective responses to interactive phenomena

b. Identifying and classifying stimuli apprehended by the senses

"Great job with that client presentation!" is an example of confirming communication. Select one: a. False b. True

b. True

Which of the following is true about presentations? Select one: a. All presentations will help you build business communication skills b. Some presentations will be individual and some will require group work c. Each presentation will have several assignments on Moodle to help you prepare d. All of these are true about our presentations

d. All of these are true about our presentations

What services does Studio 151 offer you as a student at LSU?

A one on one writing coach, audio sound booth recording, multimedia presentation practice room, mini DVD camcorders, tripods, HD flip cameras, go pros, filming and critiquing oral presentations, assistance with creating your own videos, podcasts, etc. , support with professional digital portfolios, feedback on writing, speaking, and multimedia projects, Mac workstations for editing, graphic design, or web design, 4k HD screening abilities in theatre set up.

How do you make an appointment to use Studio 151?

You can go to this website cxc.lsu.edu/appointment and select a service and a mentor you would like. Then follow the rest of the steps to book your appointment.

Which of the following is true about the textbook? Select one: a. All of these things are true of the textbook b. It's required to have for the class c. You will complete quizzes on the readings from the book in Moodle d. It is a valuable resources and you will need the material in the book as you work on presentations

a. All of these things are true of the textbook

Which of the following is a good practice to follow when responding to criticism? Select one: a. Allow them to fully voice their criticism while carefully considering its meaning. b. Mentally construct defenses for yourself while listening so you are ready to rebut it. c. Generalize the criticism and see how it might apply to other areas of your work performance. d. Avoid eye contact to make it harder for them to guess what you think about their critique.

a. Allow them to fully voice their criticism while carefully considering its meaning.

How is the Interview Evaluation portion of the Mock Interview grade? Select one: a. By the instructor grading your Interview Evaluation submitted on Moodle after the interviews are complete b. Through peer evaluations from your interviewees c. None of these explain how the interview is evaluated d. By your instructor watching your interview videos and giving you an Interview Evaluation grade

a. By the instructor grading your Interview Evaluation submitted on Moodle after the interviews are complete

Which of the following strategies would likely prove most effective in helping a person with low self esteem control negative self-talk when listening? Select one: a. Checking to see if their responses are rational or emotive b. Look at a photo that comforts them on their smartphone during the conversation c. Reminding themselves "I'm good enough, I'm smart enough, and doggone it, people like me!" d. Telling themselves "I can connect well with anyone"

a. Checking to see if their responses are rational or emotive

According to Communication Accommodation Theory, accommodating communicators Select one: a. Convey compatibility and similarity. b. Are typically female. c. Diverge to communicate status, distance, or power. d. Are typically insincere in their efforts to converge.

a. Convey compatibility and similarity.

Identifying and classifying a stimulus apprehended by the senses refers to transmission. Select one: a. False b. True

a. False

In disagreeable or uncomfortable interactions, it is best to passively listen, so you do not seem aggressive. Select one: a. False b. True

a. False

Negative self-talk can always be overcome and replaced with positive self-talk, as long as the positive self-talk is strongly worded. Select one: a. False b. True

a. False

The linear model of communication is a more realistic description than the interactive model. Select one: a. False b. True

a. False

Permeable boundaries enable an organization to: Select one: a. Function as a relatively open system b. Be vulnerable to security risks c. NONE of the above d. Communicate

a. Function as a relatively open system

Which of the following likely would be a bona fide occupational qualification? Select one: a. Having special skills and pertinent physical attributes required for the job b. Having a husband/wife in a similar line of work c. Being childless and having the plan and the willpower to stay that way d. Being within a specific age range

a. Having special skills and pertinent physical attributes required for the job

Which of the following is true about the online portion of the class? Select one: a. Most of the work will be completed online through Moodle but you will have to come to campus a couple of times b. All of these are true of the online portion of this class c. That you will come to class sometimes but do a lot of work through Moodle d. That it will be easier than a lecture based class and you will never come to class

a. Most of the work will be completed online through Moodle but you will have to come to campus a couple of times

It is difficult to change an organization's culture if the change you want to make is different than the vision held by senior leadership or management. Select one: a. TRUE b. FALSE

a. TRUE

Using past experiences to guide our decision making at work can be a faulty, unreliable method. Select one: a. TRUE b. FALSE

a. TRUE

Ideally, an interviewer should adhere to this conversational rule Select one: a. Talk 30% of the time, listen 70%. b. Provide as much information about the organization as possible. c. Provide confirming messages. d. Encourage the candidate to self-disclose relevant personal information.

a. Talk 30% of the time, listen 70%.

Which of the following in true about first impressions? Select one: a. They are based on limited information. b. They are soon replaced with better-informed impressions. c. They are formed over an extended "getting to know you" time period. d. They are compartmentalized and not easily generalized. Feedback

a. They are based on limited information.

Listening is a predictor of how well we will get along with others at work. Select one: a. True b. False

a. True

Research data reveal that people with close friends at work are more satisfied with their jobs than people who don't Select one: a. True b. False

a. True

Standardizing interview questions and using reliable questions involves ensuring that all questions are job-related. Select one: a. True b. False

a. True

The specific skills and personal qualities required for a position are contained in the ideal applicant profile. Select one: a. True b. False

a. True

You will submit a written Elevator Speech for feedback, then upload a video. Select one: a. True b. False

a. True

What is accommodation in the context of interpersonal communication? Select one: a. Accepting office norms that may encourage interpersonal communication in lavatories b. Adjusting your communication style to match the communication style of the other c. Letting the other have their way regarding what is being communicated d. Imitating the other's manner of speaking when speaking to them

b. Adjusting your communication style to match the communication style of the other

The minutes of a meeting should be provided to Select one: a. Only to the meeting officers. b. All meeting participants. c. Only the meeting participants who will be at the next meeting. d. Only to those who could not make the meeting.

b. All meeting participants.

Unlike traditional team leaders, transformational leaders Select one: a. Motivate others to work b. All the above c. Arouse others to a higher level of performance d. Sell others on their ideas

b. All the above

What do your authors suggest as the first step in a sound listening plan? Select one: a. Mentally prepare to listen b. Be mindful of your self-talk c. Look like you're ready to listen d. Search actively for meaning

b. Be mindful of your self-talk

According to Chapter 1, which business and professional communication problem does office gossip fall under? Select one: a. Communication apprehension b. Ethical dilemmas c. Mindless messaging d. Self-Interest

b. Ethical dilemmas

Critics claimed that, of the two Humanistic theories, the Human Resources approach didn't do enough to emphasize organizational goals and needs. Select one: a. TRUE b. FALSE

b. FALSE

Confirming messages communicate to another that you understood what they meant. Select one: a. True b. False

b. False

If you have problems with your computer or internet service, you will be automatically allowed to make up an online assignment. Select one: a. True b. False

b. False

If you miss an assignment, don't worry about it. You'll have lots of time to make it up because deadlines are only suggestions and not enforced. Select one: a.True b. False

b. False

The adage "two heads are better than one" properly indicates that holding a meeting is always a good idea. Select one: a. True b. False

b. False

A system of concepts with indications of the relationships among them that help us to understand a phenomenon is the definition of: Select one: a. Informed hunch b. Formal, scholarly theory c. Hypothesis d. Everyday way of knowing

b. Formal, scholarly theory

Which questions will you answer in the Interview Evaluation? Select one: a. How did you answer the first question you were asked? b. Give examples of the closed questions you used. What information did you gain from these and were they effective? c. All of these are questions you answer as an interviewee d. How did the interviewee make you feel at ease?

b. Give examples of the closed questions you used. What information did you gain from these and were they effective?

The use of positive self talk to replace negative self talk works best with individuals Select one: a. Who are mindful of their self talk b. High in self-esteem c. Who are able to minimize distractions d. Low in self-esteem

b. High in self-esteem

Robert asks some people in the corporate library to quiet their conversation and places his index finger against his lips. His nonverbal behavior is known as an Select one: a. Adaptor b. Illustrator c. Emblem d. Affect display

b. Illustrator

Some communication exchanges go poorly simply because we lack the resources, like time, to think through them carefully. Such less-than-satisfying interactions are characterized as Select one: a. Linear exchanges b. Mindless messaging c. Digital naivete d. Communication apprehension

b. Mindless messaging

Laid back meetings, long lunch breaks, lots of water cooler talk, and pets in the office are all indicators of: Select one: a. Synergy b. Organizational culture c. Interdependence d. How the machine functions

b. Organizational culture

What characterizes life in a particular organization? is a question explored in theories of Select one: a. Systems b. Organizational cultures c. Bureaucracies d. Human resources systems

b. Organizational cultures

In the context of social organizations, controls are Select one: a. Managers or other high-level administrators. b. Positive or negative sanctions that maintain social organization patterns. c. Secretaries and office managers who oversee basic office functions. d. The technological devices used to shape communication flow.

b. Positive or negative sanctions that maintain social organization patterns.

The study of meaning associated with the use of space and distance is called Select one: a. Chronemics b. Proxemics c. Haptics d. Kinesics

b. Proxemics

Accommodation is when you adjust your communication style to match the communication style of someone else with whom you are communicating. Select one: a. False b. True

b. True

Demotivated teams with a lack of urgency about their tasks are likely to fail. Select one: a. False b. True

b. True

For the Mock Interview assignment, you will learn to both ask interview questions and how to answer them Select one: a. False b. True

b. True

If you do not know the answer to a question asked in a job interview, you should simply say so, and not attempt to pretend you know the answer. Select one: a. False b. True

b. True

Immediacy is not just a function of nonverbal behaviors, such as maintaining eye contact, but can be developed verbally, as well. Select one: a. False b. True

b. True

In the workplace, higher-status individuals have more personal space than lower-status people. Select one: a. False b. True

b. True

Listening can be demonstrated to others through our behavior. Select one: a. False b. True

b. True

Meanings of messages are subject to the interpretations of the people working with them. Select one: a. False b. True

b. True

Meeting minutes are a form of follow-up. T Select one: a. False b. True

b. True

One of the best reasons for using teams may be the greater sense of commitment and ownership of the product or outcome felt by people who work in teams. Select one: a. False b. True

b. True

Frequently being required to attend meetings can have which of the following effects on an employee? Select one: a. Increasing boredom b. Negatively affecting their relationship development c. Feeling that their workload increased d. Reduction of "buy-in"

c. Feeling that their workload increased

The Hawthorne Studies led to a new classification of theories about organizing, called: Select one: a. Classical theory b. Systems theory c. Humanistic theory d. Organizational culture theory

c. Humanistic theory

Communication competence involves knowing what's appropriate and having the requisite communication skills to perform. What is the third factor important to defining communication competence? Select one: a. Perception b. Interpretation c. Motivation d. Acknowledging feedback

c. Motivation

Which of the following tasks are highly suitable for teams and teamwork? Select one: a. Creative tasks like writing songs or painting a picture b. Highly controversial issues designed to diffuse individual blame or responsibility c. Tasks that require a variety of specialized skills, like designing a marketing campaign d. Specialized, sophisticated tasks like electrical work

c. Tasks that require a variety of specialized skills, like designing a marketing campaign

Researchers have found that "a single, toxic team member may be the catalyst for group-level dysfunction." This is called the Select one: a. The toxic teammate effect. b. Team-dynamic dysfunction. c. The bad apple effect. d. The monkey wrench effect.

c. The bad apple effect.

Which of the following is NOT a characteristic of an effective team member? Select one: a. They disagree with other team members at times. b. They voice minority views or controversial ideas. c. They easily agree and act like other team members. d. They are consistent, predictable, and dependable.

c. They easily agree and act like other team members.

If you miss an in class day, what should you do? Select one: a. Talk to a classmate to find out what you missed b. Apologize so you can make it up c. We won't have class times to miss but you should look at make up policy if you miss an assignment on Moodle d. Schedule a make up

c. We won't have class times to miss but you should look at make up policy if you miss an assignment on Moodle

Which of the following interview questions is open ended? Select one: a. How easy do you work under stress? b. Do you like working with others? c. Why do you want to work here? d. How old are you?

c. Why do you want to work here?

The most prominent example of "border crossers" can be found in Select one: a. Employer/employee interactions. b. Intergenerational coworkers. c. Workplace romances. d. Workers with children.

c. Workplace romances.

Susan is twirling her hair around her finger as she nervously awaits a job interview. Her behavior is known as what kind of nonverbal communication behavior? Select one: a. Illustrator b. Affect display c. Emblem d. Adaptor

d. Adaptor

Which is true of working in groups for this class? Select one: a. You will be evaluated by your group members b. If you do not participate with your group on the presentations and appear in them, you will not receive credit c. For the assignments when you work in groups, part of the grade will be individual and part will be a group grade d. All of these are true for working in groups

d. All of these are true for working in groups

Speaking to "show strength" can be accomplished by Select one: a. Being specific and clear b. Giving parallel treatment c. Using scientific jargon d. Choosing active voice

d. Choosing active voice

Max Weber's Theory of Bureaucracy is an example of Select one: a. Systems theory b. Humanistic theory c. Human resources theory d. Classical theory

d. Classical theory

Software or online programs like doodle.com allow group participants to log on and... Select one: a. Post discussion ideas b. Contribute to the group's goals c. Post agenda items d. Coordinate their schedules

d. Coordinate their schedules

Coworkers who are culturally or demographically dissimilar from one another Select one: a. Interact more with each other. b. Identify with each other. c. Are often more attracted to each other. d. Dwell on their differences

d. Dwell on their differences

Effective verbal listening behaviors include Select one: a. Moving on to a new topic b. Interrupting when there's no understanding c. Multi-tasking d. Encouraging further talk on the topic

d. Encouraging further talk on the topic

One of the most important byproducts of active participant involvement in meetings is Select one: a. None of the above b. Providing an excuse to socialize. c. Alleviating boredom. d. Increasing "buy-in" to decisions made

d. Increasing "buy-in" to decisions made

Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in Select one: a. Stimulus apprehension b. Mindless messaging c. Perceptual "blasts" d. Information overload

d. Information overload

While new media have made virtual teams more popular, research has suggested that the degree of virtuality negatively affects team members' Select one: a. Ability to work in face-to-face teams. b. Perceptions of each other. c. Ability to integrate their individual contributions. d. Perceptions of team effectiveness

d. Perceptions of team effectiveness

The interviewer is likely to do most of the talking with Select one: a. Interactive interviews. b. Structured interviews. c. An ideal applicant profile. d. Unstructured interviews.

d. Unstructured interviews.

Which of the following is a good listening behavior? Select one: a. Formulating your response while listening, which saves time b. Focusing narrowly on facts and details to get them exactly right c. Pretending to listen, even if you are bored d. Using facial expressions to communicate interest

d. Using facial expressions to communicate interest

How long do you have to review graded material with your instructor and how should you do this? Select one: a. You can review grades the day they are returned over the phone b. You can never review grades c. You can review grades in person during office hours at at the end of the semester d. You can review grades in person during office hours within 2 weeks of receiving them

d. You can review grades in person during office hours within 2 weeks of receiving them

Which of the following are components of the Mock Interview grade? Select one: a. An activity helping you learn how to write and organize questions b. An Elevator Speech activity helping you learn how to answer interview questions c. A schedule of interview questions d. Personal evaluation of interview experiences after the face-to-face interviews e. All of these are components of the Mock Interview grade

e. All of these are components of the Mock Interview grade

Janet was so excited about meeting Don until she learned that he was bald! According to the impression formation process, for Janet, baldness is a Select one: a. Personal characteristic b. Salient characteristic c. Deal breaker d. Nonverbal attribute

Salient characteristic