com100 midterm

Messages go through different mediums called channels.

True

Nonverbal communication does not include the transmission of language.

True

Nonverbal communication is the first thing that people use in developing their perception of us.

True

Of the following, the best form for citing the source in a speech is

"According to an article in last August's issue of Harper's magazine . . ."

When using the collaborating style, which statement is the best way to open the discussion?

"Can we talk about last week when you were supposed to mow the lawn and you didn't?"

You are writing to a professor you don't know too well. You'd like this person to be your advisor and want to establish rapport. The authors recommend that you begin your email message with what salutation:

"Dear Professor Smither"

During a family vacation your twin sister keeps kicking you. Which of the following would be the most appropriate thing to say?

"I'd appreciate it if you'd stop kicking me."

The recommended answer the interview question, "Why should we hire you?" is

"I'm easy to get along with." "I'll do anything you ask me to." "I was born in a small town in Wyoming . . ." None of the above

Which of the following is the most appropriate credibility statement in an introduction?

"In preparing for this speech, I've consulted journals such as . . .

Which of the following is the most appropriate preview?

"The three steps to growing grass are testing the soil, preparing the soil, and planting the seed."

You see a truck in front of your neighbor's house (the Smiths) with the words "Morgan's Wallpapering Service" printed on the door. Which of the following statements is a fact?

"There's a truck in front of the Smiths that says 'Morgan's Wallpapering Service.'"

Understanding the charge means asking

"What is the group's goal?" "Who formed the group and why?" "Who gets the report?" All of the above

Melisa counts the points on her grade sheet and finds a six point discrepancy. According to your text, what is the most appropriate thing she should say to her professor?

"When I counted the points, I found a discrepancy. Is that correct?"

Scott wants to be a better active listener. His friend says, "My car broke down again. I'm never going to get home, and I need to see my little brother. He's got a big basketball game this weekend, and I've already blown off three of them. I'm such a bad brother." Scott should choose which response?

"You think you are a bad brother because you've missed some games?"

Answers to most interview questions should last approximately

1-2 minutes

The authors recommend what rule for persuasive speech audience analysis?

50% Rule

A resume should contain

A Skype address Mobile device number A and C

Self-disclosure is

A key building-block to relationships

Conclusions for an informative speech should include which of the following?

A review

What error in reasoning should a speaker watch out for when using causal reasoning in a persuasive speech?

A. Claiming a causal link between two events when they are merely coincidental or time-sequence B. Assuming that events have only one cause when there may be multiple causes Both A and B

People who overuse this conflict style tend to play the martyr role

Accommodate

You and your friend are planning to go to see a movie. You would like to see the new Star Trek film and your friend wants to see a new film from France. It is your friend's birthday. Which conflict strategy would probably be the best?

Accommodate

"You sound a little frustrated."

Active response

I want my audience to vote in the election 4. General Purpose: 5. Claim of: 6. Organizational Structure:

Actuate Policy Monroe's Motivated Sequence

"Don't take Professor Sholderby for American History. She wears antlers to class at holiday time!" is an example of

Ad Hominem

The following statement is an example of which type of fallacy? "You cannot believe Hillary Clinton. Her husband was unfaithful."

Ad hominem

Renata flipped her hair over her shoulder as she walked out of the door.

Adaptors

I know my best friend is sad because tears are running down her face.

Affect Displays

Which of the following is not a postulate of AET?

All affection is viewed positively.

An objective is

An attention getting device Not always necessary Highlights your abilities All of the above

"Please drive careful" is

An error of adverbial form

The best sources for determining how a police officer views new city hiring policies would be

An interview

What kind of reasoning is used in the following statement? "Answering your cell phone during a first date is like slamming a door in someone's face."

Analogical reasoning

. Guidelines for brainstorming include all of the following EXCEPT

Anyone can offer a solution

Which of the following would help you on a job interview?

Appropriate attire Appropriate use of touch communication Appropriate use of time All of the above

Words are

Arbitrary and ambiguous Universal Both A and C

Plagiarism can include all but which of the following?

Asking another student to identify which parts of your speech are confusing to him/her

Colin's group is really unmotivated and not getting much accomplished. What type of leadership style should he use?

Authoritarian

A communicator's fundamental nature refers to his/her

Background, attitudes, beliefs, and values

Malinda is trying to sell her house and has studied olfactics. Because of this, she will

Bake cookies right before she shows her house

The following statement is an example of which type of fallacy? "Professor Shabloski's classes are all dull. I couldn't stay awake through his math class."

Bandwagon

To be effective, a resume must do all of the following EXCEPT

Be colorful

Which area is unknown to self but known to others?

Blind

When preparing a speech, you should first plan the

Body

Private information is shared in many ways with others. A critical factor in determining what you share about yourself and to whom is based on

Boundaries

The method for generating topics suggested in your text is called

Brainstorming

"Stacked end-to-end, how many dollar bills would it take to reach the top of the Empire State Building?" is an example of a

Brainteaser

The clothes you wear

Can make a difference in how you are treated

What kind of reasoning is exemplified in the following statement? "According to a study by the University of Michigan, married women in the United States who work are 31 percent happier than unmarried women. It seems clear, then, that for many women, being married and working is a major cause of happiness."

Causal reasoning

"You aren't brushing your teeth, so you should brush your teeth," is an example of

Circular Argument

Raoul's claim is "The university will raise tuition next year." This is a

Claim of policy

B. J. Fogg lists six components of mass interpersonal persuasion created by today's social networking. Identify which of the following terms are not one of Fogg's components

Coercive language

The style of conflict resolution that involves a problem-solving approach is

Collaborating

The style of conflict resolution that is considered the best strategy in long-term relationships is

Collaborating

Salvatore wants his audience to believe that laptop computers are better than desktop computers. Which is the best organizational method for his speech?

Comparative-Advantages

Reasoning from analogy is when you

Compare two concepts saying that what is true of one will be true of another

Felippe and Jose are both partially satisfied with their solution to the problem. Which conflict style did they use?

Compromising

When you want to get the opinion of a large number of people on a topic,

Conduct a survey

A corporate Human Resources professional contacts your voicemail and sets up a date and time for a Skype interview. You should

Confirm your availability Research the company Establish an attractive setting for the interview All of the above

The function of transitions in an informative speech are to

Connect one main idea to another main idea

Active listening consists of what two types of paraphrasing?

Content and relationship

I want my audience to believe that the Penn State football team is better than the Ohio State football team 1. General Purpose: 2. Claim of: 3. Organizational Structure:

Convince Fact Statement of reasons

I want my audience to believe that tuition will rise next year by 6% 7. General Purpose: 8. Claim of: 9. Organizational Structure:

Convince Value Statement of reasons

Which of the following statements is most often true?

Despite nervousness, most speakers are able to finish their speeches.

In the problem-solving method, analysis means

Determining the nature of the problem and its causes

A good guideline for use of visual aids in a speech is

Develop as many visual aids as you need to help the audience understand your point

"Just get up a half hour earlier and you'll have plenty of time to cope with anything unexpected."

Directing response

When Jurgen's wife complains about her boss, Jurgen replies, "You need to go talk to him tomorrow." His comment is an example of

Directive listening

Males demonstrate closeness by

Doing things with each other

You ask me how the test went, and I flip you a "thumbs up" sign

Emblems

Which of the following is NOT necessary in a behavioral interviewing answer?

Emotional appeal

Darcy's friend is complaining about the recent Chemistry examination and her fear of failing the class. Darcy replies, "I'm so sorry you are feeling that way. You always come out on top even though it doesn't feel like it right now." Darcy's response is an example of

Empathetic listening

"We're all late sometimes no matter how good our intentions are."

Empathetic response

Selecting the word rain when you see precipitation represents a process called

Encoding

If you follow the statement, "Small schools can produce professional football players," with the statement, "Steve Kreider, a former Bengal wide receiver, graduated from Lehigh University," you would be using

Example

"I want my audience to quit smoking" is a great topic because everyone has heard of it.

False

"I" messages help make messages clearer and more accusatory.

False

A claim of value attempts to move an audience to action.

False

A good example of an "I" statement is: "I think that you always make me mad."

False

According to the authors, to be successful in persuasive speaking, you need to get at least 25% of the audience to think about what you've said.

False

Agendas should always be formal.

False

Another term for body movements is chronemics.

False

Articulation and pronunciation are the same thing.

False

Because you are speaking about what YOU want an audience to do/believe, there is no need for intensive audience analysis.

False

Because you'll typically spend a couple of hours there, first impressions are not that important in an interview.

False

Behavioral interviewing includes listing off the facts of things that you have done.

False

Citing sources is relatively unimportant in persuasive speaking.

False

Collaborating is always the best conflict management strategy.

False

Communicating via email can use the same type of language and symbols as communicating by text

False

Communicating via technology is really no different than face-to-face communicating.

False

Communication is stable and unchanging.

False

Deciding on the wording of the discussion question shouldn't be a big process—one question is as good as the next and wording isn't all that important if the group understands what they are doing.

False

Directive listening means a listener directly empathizes with the speaker.

False

Emblems are movements that regulate conversation.

False

Encoding occurs when we reviews available symbols and actions and select the most appropriate.

False

Ethos is an emotional appeal.

False

Expert opinion is also referred to as facts.

False

Group members should brainstorm solutions when they analyze the problem.

False

Groups are composed of people who feel a sense of cohesiveness.

False

Guidelines for delivery, presentation style, and visuals aids are universal.

False

I want my audience to understand that there are Seven Wonders of the World is an appropriately narrowed topic.

False

If I tell you I love my husband, you know exactly how I feel.

False

If there is only one typo on your resume, the employer will probably overlook the typo.

False

If you have the experience they are looking for, how you are dressed is not all that important for most interviews.

False

In any given situation, the collaborating style is best, and the avoiding style is worst.

False

In the third stage of relationships, we continue to get to know one another.

False

Key is another word for the topic of the speech.

False

Media clips can be 2-3 minutes in a six-minute presentation.

False

Most employers spend at least five minutes when they first look at your resume.

False

Once we say something, if we didn't really mean it we can just say, "Oh, I take that back," and the other person will forget the statement

False

Self-disclosure is a key building block in intrapersonal communication.

False

Teams and groups are the same thing.

False

The avoiding style is assertive and uncooperative.

False

The blind quadrant includes things that we know about ourselves but others don't know about us.

False

The contact stage of the relationship often lasts for months.

False

The dissolution phase of the relationship is when you start to feel uneasy or unhappy with the relationship.

False

The preferred method of delivery for most presentations is manuscript.

False

The second stage of the conversation process is questioning.

False

The space structure is the most often used organizational pattern.

False

The step to the speech design process is to understand the purpose for giving the speech.

False

The three types of persuasive speech goals are: convince, believe, and actuate.

False

There are absolute rules that you must follow when it comes to interviewing.

False

There are rules about what is acceptable to self disclose and what is not.

False

There is no real difference between coercion and persuasion.

False

Visual aids are most often used to interest and entertain your audience

False

We should self-disclose to others no matter what the risk is.

False

You don't need to cite a source when giving a statistic.

False

You don't need to research a company before an interview because they'll tell you all about it.

False

Your conflict resolution style has nothing to do with the family environment you grew up in.

False

Your own personal experience with a topic is enough research.

False

"Thelma did poorly on the test because she partied all night." This statement could be

False cause

The following statement is an example of which type of fallacy? "I always wear my blue sweater when I take an exam, but I couldn't find it yesterday. If I had worn it yesterday, I wouldn't have flunked my accounting exam."

False cause

The theory regarding the use of artifacts in your space and how they relate to your energy and production level is referred to as

Feng Shui

The outlook of getting my way regardless of what I have to do is called

Forcing/competing

Putting emphasis on a specific plan of action to solve a problem is likely to be the best advice for speaking to an audience that you would describe as

Friendly and for the topic

When you talk about informative speeches, you are classifying the speeches by

General goals

Stress interviews are designed to

Generate anxiety in a candidate

Some interpersonal relationships simply end without a warning. This is an example of

Ghosting

In his persuasive speech introduction, Graham states, "You should vacuum your room every three days." What mistake did Graham commit?

Giving away his claim too early

Roberto knows that he has trouble seeing certain colors. His friends don't know this. What quadrant does this information belong it?

Hidden

Using the Monroe's Motivated Sequence, which purpose statement would be the most appropriate?

I want my audience to donate three articles of clothing to the Corning Head Start program

For a ten-minute informative speech, a specific purpose on the topic of social media is best written,

I want my audience to understand that there are three ways that social media distracts us.

When giving directions, you say, "You need to go to the next light and go left." While you are talking you point straight ahead and then to the left.

Illustrators

Brandon is a member of an organization and was just asked to summarize the progress on an event he's in charge of. Brandon starts talking with no preparation. According to the text, his delivery style is

Impromptu

The language we choose

Influences how we think about things

Felicia hears her alarm go off and starts to try to actuate herself to get out of bed. This is an example of

Intrapersonal persuasion

A visual aid

Is a powerful way to clarify something that is complicated

Your personal knowledge about a subject

Is a starting place for research for your first classroom speeches

If a speaker tells a humorous story as part of the introduction, its value to the speaker's effectiveness would be judged on whether

It related to the content of the speech and was funny

Which of the following is NOT true about visual aids?

It should contain more than five lines of text

"Being late so often really looks bad for you. You'd better find a way to get here one time."

Judgmental response

Which of the following identifies the similarity among the main points of your speech?

Key

What kind of outline do the authors recommend that you use for notes?

Keyword

Seaton has decided to take a hands-off approach to leading the group. He wants to let the group do as they please. His leadership style is

Laissez-faire

Professor Bertsch recommended Alister for a job and gave Alister the contact information. What should Alister do?

Let Professor Bertsch know that he followed through

The listening style called interpreting is an attempt to

Look at events from another perspective

Which of the following illustrates how your self-concept is formed?

Looking at yourself in a mirror Hearing a negative comment about your appearance Hearing a positive comment about your appearance All of the above

Margaret's book shelves are lined with her gardening books. Which of the following is an inference about Margaret?

Margaret loves to garden

Javier believes that the most important aspect in determining the best grocery store is its location. Ramón believes that it is the cost of the merchandise. This example demonstrates that

Members have different priorities Generating criteria is important Ranking criteria is important All of the above

In American culture, we have "drive-thru" restaurants, smartphones, instant messaging, and express lanes. This is because American culture is

Monochronic

If an audience reports that they have "no opinion" on a topic, it could be because they are

Neutral Apathetic Uninformed All the above

Internal perception and experiences that interfere with communication are referred to as

Noise

Which of the following is true about nonverbal communication?

Nonverbal cues provide a significant portion of social meaning in interpersonal communication

Self-disclosure

Occurs when personal thoughts or behaviors are shared with another

Which is the best type of leadership style?

One that is flexible enough to use A-C when needed

The attention getter should be the

Opening statement

The sound of your voice is called

Paralanguage

. Which of the following is NOT a rule about visual aids?

Pass them around so everyone can see them

Meaning resides in

People

What is the most correct statement about persuasion?

People may not change their beliefs or actions until they have a personal connection with a topic

Mia is an all-American sprinter and would like to give a speech about running. A useful way to begin her speech would be

Personal reference

Austin is giving a speech later in the day. According to the text, what should he do to calm his nerves?

Plan carefully Make a list of what he needs Get organized All of the above

Mass persuasion is conducted by

Political groups Businesses Religious groups All of the above

One type of personal noise is

Prejudice

Which of the following do you not need to cite?

Presenting information that is common knowledge

For an informative speech, you refer to your main points in the

Preview Transitions Review All of the above

When selecting a leader, the leader should have the right skills, desire the leadership role, and

Provide evidence of prior leadership experience

"Well, what did you do to make yourself late?"

Questioning response

The speed at which you deliver a sequence of words is referred to as

Rate

I look away from you when I must pause to pull a thought together because I don't want you to interrupt me.

Regulators

Lynn is giving a presentation at a Habitat for Humanity volunteer dinner. The audience is made up of the organization's best and most dedicated volunteers. What type of persuasive speech will she be giving?

Reinforce

I want my audience to believe more strongly that Mansfield University is a small school with big opportunities 10. General Purpose: 11. Claim of: 12. Organizational Structure:

Reinforce Fact Comparative advantages

Charm is very dissatisfied with her ten-month relationship with Kris. She decides to distance herself although she still has feelings. Charm's next move would be

Repair or dissolution

A rhetorical question

Requires only a mental response from the audience

Apollo just got an A on his English paper and learned that he made the Dean's list. His friend, however, missed the Dean's list by one point and is really angry with his History teacher. Apollo tells his friend, "I told you that you needed at least five more sources for that History paper." His friend replies, "Don't be such an arrogant Mr.-Know-It-All." Apollo made which mistake

Responding with a judgmental statement

When exploring a relationship, good advice about self-disclosure is to

Reveal the kind of information about yourself you want the other person to disclose to you

Smith has a meeting later in the day. Prior to the meeting, he should read the minutes and Call all the team members to verify room information

Review the agenda

Which of the following is an example of paralanguage?

Saying one word in a sentence louder than others

The on-demand voice interview is used to

Screen potential candidates

Memorized speeches often sound

Scripted

Audience analysis can guide the speaker in

Selecting supporting material Organizing the speech Presenting the speech All the above

The authors recommend that you do this after the interview.

Send a thank you note

Rebecca is applying for a job. The company asks her to submit her resume electronically. What should she do?

Send as a PDF

When you have found a great number of sources, you will want to

Skim each to determine which will be most useful

Samantha, Carrie, Charlotte, and Miranda are in a group. Charlotte asks, "How is everyone doing?" This is an example of

Social behavior

Beverly is preparing for a telephone interview. The authors recommend that she

Stand up and walk around Tape her notes on the wall Tape her resume on the wall All of the above

. Criteria are

Standards by which a group judges things

The primary purpose of a speech to reinforce

Strengthens the audience's convictions

Selecting the appropriate attention-getter to begin a speech can be difficult. Tom decides to give a speech comparing American and German cultural differences. He opens his remarks in German. This is an example of

Striking statement

Lisa and Gloria have developed criteria that fit the solution they prefer. This method of developing criteria

Subverts the problem-solving process

Nate, David, Brenda, Claire, and Frederico are giving a presentation. Each one of them will give part of a prepared speech. They'll go to great lengths to make sure that each person speaks for five minutes and that the presentation flows well. This type of group presentation is a

Symposium

Inductive reasoning is when you

Take facts and draw a conclusion based on them

Samantha, Carrie, Charlotte, and Miranda are in a group. Samantha gets to work immediately on the project. This is an example of

Task behavior

Silvio, Carmela, Meadow, Anthony, and Paulie are majoring in Criminal Justice and are working on a group project for a senior-level course. This is their fourth class together and the third time they've worked together in a group. They all get along and enjoy working with each other. These five people are part of a

Team

This outlines the working expectations for each member

Team contract

Which of the following is an ineffective topic?

The band U2

This is usually the longest part of the conversation process.

The body

As a speaker determines the specific purpose of a speech, his or her primary concern should be

The response desired from the audience

For a persuasive speech using the motivated approach, the first time the audience will hear your claim will be in the

The satisfaction step

A student writes the statement: "The three essentials of computer hardware are the central processing unit, memory, and input/output devices." You recognize the statement as

The specific goal The thesis statement A good way to start the speech The first statement that should An introduction to an informative presentation should Get the listeners' attention Preview the main points Establish credibility All of the above

If you were giving an informative speech about automobiles to a group of parents of teenagers, what approach would probably be the most appropriate?

The top three safety features on vehicles today

Carol and Marcella just met each other and have spent fifteen minutes discussing a mutual friend. Which of the following is true about them

Their open quadrant has changed very little

Using the specific purpose from the previous question, what would be the most appropriate need step in Monroe's Motivated Sequence?

There are many families this year who do not have holiday presents or money to buy proper clothes.

Which statement is not true about a Google Doc or Wiki?

There is a small fee to use them

Which of the following is true of visual aids?

They should not be passed through the audience They must be large enough to see They should make a concept more clear to the audience They should be prepared ahead of time All of the above

Emotional appeals are most effective when

They supplement logical statements

The blind part of the Johari Window includes

Things that are unknown to a person but known to others

Deidre is giving a speech on how to wash a car. The best way to organize this speech is

Time

A speaker who discusses trip planning with main points of researching destinations, packing appropriate attire/supplies, land leaving for your destination is using a method called

Time order

A specific goal phrased, "I want my audience to buy their textbooks at Book Haven" is one designed

To motivate an audience to act

If, for a speech on space exploration, you discussed the role of scientists, the role of government, and the role of the other people involved, you would be using a basic speech pattern known as

Topic/classification order

Your new university president announces at her first faculty meeting that she intends to give departments small financial rewards for improved academic innovation and enrollment gains. She is a(n)

Transactional leader

A properly written thesis statement includes the three main points of the speech.

True

A speech to actuate is a speech to get the audience to act on something you've said.

True

An informative speech is a factual speech.

True

Analogies are comparisons.

True

Authoritarian leaders tell people what to do without soliciting input.

True

Behavior interviewing is when employers expect detailed stories that demonstrate competence.

True

Criteria are standards by which we judge solutions.

True

Different people will self-disclose at different levels.

True

Establishing criteria and setting limitations should be done before discussing solutions.

True

Extemporaneous speaking is the same as conversational speaking.

True

For effective problem solving to occur, the group should follow the reflective thinking steps in order.

True

Hearing is the act of assigning meaning to sound.

True

Inflection refers to your vocal pitch going higher or lower.

True

One of the best ways to prepare for an interview is to practice answering questions out loud.

True

Our self-concept affects how we communicate.

True

Persuasion is a process in which a speaker tries to influence the attitudes, values, and beliefs of another.

True

Receivers often accept persuasive messages without thinking critically.

True

Small talk is expected in our culture when starting a conversation

True

Social media has made it possible for everyone to easily experience mass interpersonal persuasion

True

The difference between informative and persuasive speeches is that persuasive speeches add an opinion.

True

The general purpose is the overall goal of your speech.

True

The purpose of the reflective-thinking process is to systematically work through the problem-solving process.

True

The three building blocks of persuasion are ethos, pathos, and logos.

True

Tips for resumes vary from profession to profession.

True

Transformational leadership involves a vision and helping to empower the members.

True

You need to choose your organizational structure for a persuasive speech based on your topic, goal, and your audience.

True

You should schedule an interview in advance.

True

You should use an example any time you make a statement that may need clarification.

True

The accommodating style is good to use if you truly don't care about the decision.

Truth

The accommodating style is unassertive and cooperative.

Truth

The collaborating style of conflict resolution is highly assertive and highly cooperative.

Truth

We can repair a relationship either intrapersonally or interpersonally.

Truth

When a receiver decodes a message, he or she is

Turning symbols into ideas and feelings

If I have low self-disclosure and low feedback, which of my boxes in the Johari window will be the smallest?

Unknown

The authors recommend you constantly

Update your digital portfolio

Your grandparents tell you that they are "so proud of you" when they find out that you stopped your car one day to assist a vision-impaired person cross a busy street. Their statement is an example of

Verbal affectionate communication

Persuasive messages can be

Visual Olfactic Oral All of the above

Based on our discussion of audience analysis in class, the most useful items to know for an informative presentation are:

What is the audience's knowledge, and what are the interests of its members?

For a persuasive speech to actuate, what do you need to know about the audience?

Whether they are already doing it, sometimes doing it, or not doing it at all

When should you show your visual aid?

While you are talking about it

Which question should you ask yourself when analyzing your audience?

Why is the audience there?

The avoidance style of conflict resolution

Will work as temporary disengagement

Viewing time polychronically means

Working on something until it is done without regard for schedules

When you practice a speech

You should go over it, out loud, in a situation that is as close as possible to the actual speech situation

Aditya is selecting a topic for a 7-9 minute persuasive speech. Which topic below would have the most reasonable goal?

You should rotate your tires regularly

Which of the following statements about the use of quotations is most true?

Your speech should credit the source of the quotation

What we think about ourselves is

self-concept

Lucy sees Margaret's book shelf lined with about 20 gardening books and says, "Margaret, I didn't know that you loved gardening!" Margaret replies, "I hate it. Why do you think I have all those books? I have no idea what I'm doing." Lucy's comment was a(n)

Inference

When a stranger moves inside of arm's length (closer than 18 inches) and asks, "Do you know what time it is?" our backing up is a sign that she has invaded our

Intimate distance

Betty is driving alone to a job interview. She is practicing answering questions. This is an example of

Intrapersonal communication

Shauna nods her head constantly when her boss, Thomas, is talking to her. Thomas is most likely to interpret her behavior as

Shauna is deferential

A sexual harassment claim is valid if behavior continues after you

Speak up

Which of the following was not a reason I had you answer questions about your perception of me?

To have an opportunity to talk about myself

Rhetorical sensitivity means

To review all symbols and pick the one that is least likely to offend the listener

Communication is a two-way process.

True

Connotative meaning includes feelings and emotions.

True

Our rules of touch differ from situation to situation (what is ok in one situation may not be ok in another).

True

Proxemics is the study of space

True

Selective attention means that we cannot focus on every piece of stimuli that bombards us, so we only select certain pieces on which to focus.

True

Stereotyping is part of the perceptual process.

True

Symbols are arbitrary

True

The language we chose influences the way we think about things

True

There is no innate connection between an object and the word representing it.

True

We can send messages intentionally and unintentionally.

True

We cannot not communicate

True

Your Physics professor consistently uses language and terms in her lectures without explaining them. She is demonstrating

Semantic noise

Lavar just asked Marcy a question, and she's thinking about the message and trying to apply meaning to it. The process Marcy is going through is called

Decoding

Perception checking is

Describing to the sender what you perceive

Which of the following is an example of rhetorically sensitive language?

"Happy Holidays!"

William dislikes Charles and fails to check perceptions when attributing Charles's behavior. So when Charles is late for a meeting, William makes comments like:

"I'm not surprised, I know he's goofing-off somewhere."

Vera comes rushing into the room, throws her books on the floor, and sits at her desk with her head in her hands. Which of the following responses would be an example of perception checking?

"You seem to be very upset—did something happen?"

The route traveled by a message is known as

A channel

One of the best ways to improve your perception is to

Actively question the accuracy of your perceptions

Jana works diligently with her mentor to develop career speech. Grammar is her greatest challenge, especially over holiday visits with her family. She understands how to blend in with her family while visiting them and snap back into career speech at school. Her chameleon-like choices are an excellent example of

Adaptability

Chet asked Drew if he could borrow a book. Drew agrees and says that he will bring it to Chet's room by 7 PM that night. When Drew has not arrived by 7:30, Chet says, "I knew I couldn't count on him to follow through on a promise—he's so darned irresponsible." Chet's comment about Drew's behavior is

An attribution*

When asked a question, Femi shrugs his shoulders rather than saying, "I don't know." This is an example of

An emblem

I see a carpet truck outside of my friend's house and tell someone else that my friend is getting carpet. I have made:

An inference

Affect displays

Are facial muscles movements

A person who chooses to be "rhetorically sensitive"

Chooses symbols that have the least chance of offending people

Jaden slept through her final exam in calculus. Rather than immediately call the professor, she emails the following note: "I slept through the calculus test. When can I make it up?" The professor emails her back with the message: "Next semester when you retake the course." What poor choice did Jaden make?

Choosing the proper channel to send the message

Charles and Jay are discussing their favorite candidates in an upcoming election. Charles is a Republican and Jay is a Democrat. Neither one seems to be paying attention to the other. In this case, both communicators are probably guilty of

Close-mindedness

The process of sharing meaning is called

Communication

The basic communication principles include all of the following EXCEPT

Communication is instinctive

We organize messages by

Comparing them with information we have from past experiences

Saying "A doctor puts in long, hard years to earn his degree," is

Considered to be sexist language

Mary wants to go home because her brother's girlfriend has been in an accident. She has a test that day though, and knows that the teacher will ask her to take it before she leaves. So Mary leaves a message saying that she has a "family emergency" and must leave immediately. Mary is using what to her advantage?

Creative ambiguity

Selecting verbal symbols to stand for or represent ideas and feelings is called

Encoding

Our self-concept has little impact on our communication with others.

False

Self-esteem refers to what we think about ourselves.

False

The content level of meaning is particularly ambiguous and can lead to misunderstanding.

False

The perceptual process occurs in four stages.

False

Three people witnessing a car accident will see the same thing.

False

Kirill is timid and uncomfortable in new interpersonal experiences. His self-concept is shaped in part by his

Family Friends Community Religious beliefs All of the above

As Jones talks about his trip to the Grand Canyon, he notices Janet and Mark yawning. The information Jones is receiving is known as

Feedback

The problem with limited vocabulary is that it

Gives you fewer choices from which to select a word you want

The first step to perception checking is

Giving an objective description of what you sensed

Telling a derogatory joke about homosexuals at your place of work could offend:

Homosexual people People who have a homosexual friend/relative People who think no groups should be the objects of derogatory language All of the above

Emblems are

Nonverbal gestures that have direct verbal translations Agreed upon within specific cultures May be offensive to other cultures All of the above

Heather is close to 6 feet tall, loves to play basketball, is the captain of her high school's basketball team, and their leading scorer. Strangers often say to her, "How's the weather up there?" This comment will probably

Not have much of an impact on her self-esteem

Nate's new license plate reads, "SK8RBOY." His friends now call him, "Skater Boy." The process of taking SK8RBOY and organizing it into "Skater Boy" occurs in what stage of the perceptual process?

Organization

Selecting, organizing, and interpreting information from your senses is called

Perception

Dana dresses in a business suit each day her senior year. She is working to strengthen her

Personal brand

Brosnan is trying to study for his history test, but his roommate is talking on the phone. Brosnan decides that he's better off in the library where it is quiet. The phone conversation is an example of

Physical noise

The examples of potentially offensive language include

Racist language Religious language Both A and C

Attributions are

Reasons we give for others' behavior

Saying, "That kid is fat," is an example of

Rhetorical insensitivity Polarized language A microaggression All of the above

Imagine you use the word jock when talking to a star athlete and the athlete has a different meaning of the word than you do. This is an example of

Semantic Noise

When Alex was growing up, his neighbor was a lawyer who wore Hawaiian print shirts and flip flops almost every day. His neighbor also played in a band; his neighbor's children had a huge playscape and pool in the backyard; the family seemed to spend a lot of time together. Alex, who is 18, thinks lawyers are a lot of fun and free-spirited. Alex's view of lawyers is a result of

Stereotyping

When Paul finds out that his friend is Italian, he assumes that his friend likes pizza. This behavior is best labeled as

Stereotyping

According to Hall, monochromic cultures

Structure time into discrete units and treat it like an object

A business professor assigns Lyle to work with four classmates in analyzing the student government's budget. A presentation of the group's findings is due in a month. Lyle is about to experience

Team communication

A person who sits in the same chair every class period illustrates

Territoriality

Martina walks into the classroom and puts her books on the desk in the back. She leaves to go get a drink. Placing her books on the desk is an example of

Territoriality

Karl wants to break up with his girlfriend, Karen, who attends another university. They were childhood friends, and he still cares about her although he's no longer in love with her. Karl drives to Karen's apartment to talk to her in person. The break-up is amicable and the two reminisce about their childhood. What choice of Karl's probably helped maintain their friendship?

The channel he chose

If you say to your significant other, "I see you didn't put gas in my car after borrowing it," the content level of meaning is

The gas tank is empty

The less precise your word choice,

The greater the potential for the receiver's confusion

A connotative meaning of police officer is

The jerk who pulled me over

One reason stereotyping is a problem is that

They are often inaccurate

Constant smartphone use when you are in the presence of others states

This is an important message I have better things to do I am a multitasker All of the above

A perception check is a skill that is used

To check to make sure that you really understand what another person is saying and/or communicating nonverbally

In the perception test, you were asked to connect nine dots with four straight lines. The perception concept that most accurately describes why so many people cannot do that test, even if they have seen it before, is:

We are limited by what we have learned to be true or perceived in the past

Which of the following is not a communication principle discussed in the text?

We communicate to maintain our sense of self

If you say to your significant other, "I see you didn't put gas in my car after borrowing it," the relationship level of meaning could be

You don't respect me You are too lazy to refill the gas tank Both A and B