COM1000 Final Exam

Official guidelines that govern what the group is supposed to do and how the members should behave are referred to as ____________. A. Social norms B. Rules C. Procedural norms D. Task norms

rules

Jason is creating a summary of his professional strengths and achievements. In other words, he is working on a __________. A. Résumé B. Blog C. Profile D. Cover letter

résumé

A discussion during which you are being considered for an opportunity is a(n) __________ interview. A. Behavioral B. Selection C. Informational D. Case

selection

The Johari Window is a way of representing how _______________ operates. A. Self-consciousness B. Self-disclosure C. Intimacy D. Self-awareness

self-disclosure

The process of deliberately revealing information about oneself that is significant and that would not normally be known by others is called _______________. A. Self-disclosure B. Affirmation C. Expression D. Immediacy

self-disclosure

Speaking up when you are upset, but without attacking the other person is a strategy known as "______________." A. Be a good listener B. Share feelings respectfully C. Apologize and forgive D. Give advice sparingly

share feelings respectfully

The model suggesting that we tend to stick with people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them is called __________________. A. Social information processing theory B. Communication accommodation theory C. Social exchange theory D. Attribution theory

social exchange theory

Good communicators can flourish in the workplace. Social scientists have labeled this skill __________, the capacity to effectively negotiate complex social relationships and environments. A. Upward communication B. Management C. Social intelligence D. Effective leadership

social intelligence

People who believe their friends will be there for them when the going gets rough typically experience less everyday stress and more physical and emotional resilience than other people. This strategy is "______________." A. Give and take equally B. Stay loyal in hard times C. Be validating and appreciative D. Share feelings respectfully

stay loyal in hard times

Arguably one of the more harmful disconfirming messages is ____________ - a form of avoidance in which one person refuses to engage with the other. A. Criticism B. Contempt C. Stonewalling D. Defensiveness

stonewalling

Renee was bragging to her friends that she has over 10,000 "friends" in her online networks. The people around Renee know that she isn't really friends with all of these people. Which difference between mediated and offline friendships does this demonstrate? A. Online communication can be less anxiety provoking. B. There is greater diversity online. C. Online communication transcends time and space. D. More online communication isn't always better.

More online communication isn't always better.

Jim tells Karen that he was just out with the guys, when in reality he went out with a woman he works with. What of type deception did he use? A. An altruistic lie B. An omission C. An equivocation D. A fabrication

A fabrication

With this language, people may show love by performing favors such as caring for each other when they are sick, doing the dishes, making meals, and so on. A. Affirming words B. Quality time C. Acts of service D. Gifts

Acts of service

When should you ask about your expected salary? A. After you have received a job offer. B. Once you feel you've established a rapport with the interviewer. C. In an email after the interview. D. As soon as possible in case it's too low for you to consider the job.

After you have received a job offer.

Edwin has cooked dinner for Mariel. When he asks her how she liked it, she doesn't want to tell him that she didn't. Instead, she tells him, "It was good!" What of deception did she use? A. An omission B. An altruistic lie C. An equivocation D. A fabrication

An altruistic lie

Which of the following questions is illegal to ask in a job interview? A. Do you have a high school diploma? B. How long did you stay at your last job? C. Are you legally eligible to work in the United States? D. Are you pregnant?

Are you pregnant?

Pete expects his children to obey him and when questioned he often says, "Because I said so." What parenting style does Pete exhibit? A. Permissive B. Authoritarian C. Authoritative D. Dictatorial

Authoritarian

Naveed is preparing a presentation about himself for a job interview. He asks the recruiter who will be present at the interview and what kinds of information they would like to know. Which strategy is he applying? A. Focus on relevant accomplishments. B. Consider technology needs. C. Craft a well-organized presentation. D. Be audience oriented.

Be audience oriented.

Deborah and Jennifer are sisters. When Jennifer got her master's degree, Deborah felt the need to get hers too. Likewise, when Deborah began a workout routine, Jennifer felt she had to begin one as well. How might you characterize their sibling relationship? A. Longing B. Apathetic C. Supportive D. Competitive

Competitive

Marcy is not very emotionally resilient because she believes her parents controlled her behavior for selfish reasons. What parental communication pattern did she most likely grow up under? A. Conversation B. Competitive C. Conformity D. Supportive

Conformity

Britt is an excellent negotiator. She has been told that she is great at expressing her emotions confidently and effectively. Based on her behavior, what parental communication pattern did she most likely grow up under? A. Competitive B. Conformity C. Supportive D. Conversation

Conversation

Sarah attacks her partner, Brian, when he comes home late from work. "You only ever think about yourself. I worked hard at making you a hot dinner and now it's cold. You never show me respect." Which of the "Four Horsemen of the Apocalypse" does this illustrate? A. Stonewalling B. Contempt C. Criticism D. Defensiveness

Criticism

Eric responds to his partner's disapproval with counterattacks. "You're calling me messy? You're the one who never cleans up your plates after dinner!" Which of the "Four Horsemen of the Apocalypse" does this illustrate? A. Criticism B. Contempt D. Stonewalling C. Defensiveness

Defensiveness

Which of the following questions would be asked in a behavioral interview? A. Where do you see yourself in five years from now? B. Describe a time when you needed to work as part of a team. C. Tell me about yourself. D. If you were a car, what kind would you be?

Describe a time when you needed to work as part of a team.

PowerPoint and Prezi are popular tools for what type of presentation? A. Social media B. Digital C. Professional D. Interpersonal

Digital

Abbey tells her friend Mary, "You are so dumb. That was a really stupid thing you did." Which style of expressing conflict did she use? A. Assertion B. Direct aggression C. Nonassertion D. Passive aggression

Direct aggression

When asked to describe his greatest weakness, Brian says, "I am a perfectionist and sometimes have a hard time letting go of a project until every aspect of it is the best it can be." Which strategy did he employ to address this common interview question? A. Discuss a weakness the interviewer already knows about. B. Discuss a weakness that can also be viewed as a strength. C. Discuss a weakness you have been working to remedy. D. Discuss a weakness that is unrelated to the job and then relate it to the job.

Discuss a weakness that can also be viewed as a strength.

Which of the following questions is illegal to ask in a job interview? A. What are the names of your personal references? B. Do you suffer from depression? C. What days and shifts can you work? D. Do any of your relatives work for us?

Do you suffer from depression?

Emma and David are on their second date together. They ask each other pleasant questions and are uncritical of each other, even when they don't agree with each other. They talk about their jobs and tell funny stories. What stage are they likely in? A. Integrating B. Intensifying C. Experimenting D. Initiating

Experimenting

This type of power comes from what team members know or can do. A. Coercive power B. Connection power C. Expert power D. Reward power

Expert power

You are writing a cover letter. How should you conclude this text? A. Express appreciation to the reader for considering you. B. Demonstrate your knowledge of the company and your interest in the job. C. Describe your accomplishments. D. Politely request an interview.

Express appreciation to the reader for considering you.

People draw closer when they share a similar aim or when their goals can be mutually satisfied. Which tip for building cohesiveness is that statement connected to? A. Establish shared expectations. B. Minimize competition between members. C. Focus on shared and compatible goals. D. Celebrate progress toward goals.

Focus on shared and compatible goals.

In a series of ongoing exchanges, one person's confirming message leads to a similar response from the other person. The first person is then even more reinforcing in turn. This situation illustrates how _______________ works. A. Interpersonal communication B. A negative spiral C. A positive spiral D. Metacommunication

a positive spiral

The degree to which we like or appreciate others is known as ________________. A. Affinity B. Immediacy C. Respect D. Control

affinity

When partners decide to spend most of their time apart during the week, but reserve their entire weekends for couple time, they are managing dialectical tension with the tactic called _______________. A. Alternation B. Reframing C. Denial D. Polarization

alternation

A communication pattern in which the parties slowly reduce their dependence on one another, withdraw, and become less invested in the relationship is called _______________. A. An avoidance spiral B. A disconfirming response C. Evaluative communication D. An escalatory conflict spiral

an avoidance spiral

Immediately after a period of conflict, effective groups move to _____________. A. reinforcement stage B. A storming stage C. An emergence stage D. An orientation stage

an emergence stage

A deliberately ambiguous statement with two or more equally plausible meanings is referred to as _____________. A. An omission B. An equivocation C. An altruistic lie D. A fabrication

an equivocation

A pattern in which disconfirming messages reinforce one another, often leading to a full-blown argument is called _______________. A. An escalatory conflict spiral B. A disconfirming response C. Evaluative communication D. Dogmatic language

an escalatory conflict spiral

DiAndre is working with her group on a class project. She is motivated to do particularly well because she wants a top grade on the project. DiAndre's motivation is best described as _______________. A. An achievement B. An individual goal C. A member goal D. A group goal

an individual goal

A type of deception in which one person withholds information that another person deserves to know is referred to as _____________. A. An altruistic lie B. A fabrication C. An omission D. An equivocation

an omission

Siblings classified as ____________ only communicate with one another on special occasions, such as holidays or weddings, or rarely at all. A. Apathetic B. Supportive C. Longing D. Competitive

apathetic

Many forms of online communication are _______________, meaning that they allow you to think about messages and then reply when you are ready. A. Asynchronous B. Validating C. Dyadic D. Interpersonal

asynchronous

Paying close attention to your friend's nonverbal cues and noting what he or she isn't saying is a successful communication strategy in friendships. This pattern is "______________." A. Give advice sparingly B. Be a good listener C. Apologize and forgive D. Share feelings respectfully

be a good listener

We can be good friends by maintaining confidences and standing up for our friends, even when they aren't around. This strategy is "______________." A. Stay true through hard times B. Share feelings respectfully C. Be trustworthy D. Give and take equally

be trustworthy

Because most employers recognize that past performance is the best indicator of future performance, they conduct __________ interviews. A. Behavioral B. Panel C. Informational D. Selection

behavioral

Directly expressing your needs, thoughts, or feelings in a way that does not attack the other person's dignity is known as _____________. A. Passive aggression B. A directly aggressive message C. Nonassertion D. Being assertive

being assertive

The area in the Johari Window that represents information of which you are unaware but that the other person knows is the ________________. A. Open area B. Blind area C. Unknown area D. Hidden area

blind area

The ___________ stage is likely to involve a wedding, a commitment ceremony, or some other public means of communicating to the world that this is a relationship meant to last. A. Bonding B. Intensifying C. Integrating D. Experimenting

bonding

Which two ways does the social penetration model show how communication can be more or less disclosing? A. Short and long B. Close and far C. Personal and impersonal D. Breadth and depth

breadth and depth

The degree to which members feel connected with and committed to their group is called ____________. A. Balance B. Enthusiasm C. Cohesiveness D. Identity

cohesiveness

The term _______________ refers to the emotional tone of a relationship. A. Communication climate B. Spiral C. Recognition D. Hidden area

communication climate

Differences can strengthen a relationship when each partner's characteristics satisfy the other's needs. This is how we choose friendships based on _______________. A. Rewards B. Mutual liking C. Complementarity D. Similarity

complementarity

Messages that show you are valued are called _______________. A. Positive communication climates B. Compliments C. Confirming responses D. Disconfirming responses

confirming responses

After members understand the problem and become acquainted, a successful group enters the _____________. A. Reinforcement stage B. Emergence stage C. Conflict stage D. Orientation stage

conflict stage

The conflicting desires for connection and independence are embodied in the _____________ dialectic. A. Predictability-novelty B. Independence-association C. Openness-privacy D. Connection-autonomy

connection-autonomy

Expressions of __________ may be explicit, but more commonly they're expressed nonverbally: by facial nonverbal cues such as sneering and eye-rolling, and by a condescending or mocking tone of voice. A. Defensiveness B. Nonassertion C. Criticism D. Contempt

contempt

A _____________ focuses on the subject being discussed. A. Content message B. Qualitative message C. Contextual message D. Relational message

content message

Jelata and Heather are both engineers at the same company. Neither one of them is the boss of the other. Jelata tells Heather that she needs to finish her project by noon. What dimension of relational messages does this exemplify? A. Immediacy B. Respect C. Control D. Affinity

control

If the family communication pattern emphasizes _____________, the teen and his or her parents probably negotiate the curfew by talking openly about it and listening to each other. A. Conformity B. Permission C. Conversation D. Authority

conversation

"When you don't let me say what's on my mind, I get frustrated." This is an example of _______________. A. A disconfirming response B. Descriptive communication C. A confirming responses D. Evaluative communication

descriptive communication

In general, it is illegal to ask job candidates questions that suggest __________. A. Discrimination B. Disapproval C. Disconfirmation D. Discernment

discrimination

The term __________ describes the tendency of some groups to support ideas without challenging them or providing alternatives. A. Information underload B. Balance C. Unequal participation D. Groupthink

groupthink

We typically consider people friend material if they remind of us of ourselves. This is how we choose friendships based on _______________. A. Mutual liking B. Having a lot in common C. Complementarity D. Proximity

having a lot in common

There are some friends for whom we would do just about anything—no request is too big. Their relationships with you could be categorized as _____________ friendships. A. High-disclosure B. Low-obligation C. High-obligation D. Low-disclosure

high-obligation

Statements that seek to bring about a desired response without asking for it directly are referred to as _____________. A. Omissions B. Altruistic lies C. Equivocations D. Hinting

hinting

Roles usually not explicitly recognized by a group that describe functions of group members, rather than their positions, are called _______________. A. Informal roles B. Formal roles C. Procedural roles D. Social roles

informal roles

Allison and Cate are close friends but they only see each other twice a year because they are busy with work and their families. Which unique characteristic of friendships does this exemplify? A. Friends typically treat each other as equals. B. Friends are relatively free to design relationships that suit their needs. C. People can have as many friends as they want or have time for. D. Friends often do not help one another adjust to new challenges.

Friends are relatively free to design relationships that suit their needs.

Allison and Cate are close friends and are peers because neither one has more authority or higher status than the other. Which unique characteristic of friendships does this exemplify? A. People can have as many friends as they want or have time for. B. Friends often do not help one another adjust to new challenges. C. Friends typically treat each other as equals. D. Friends are relatively free to design relationships that suit their needs.

Friends typically treat each other as equals.

When Philippe sends roses to Melanie for Valentine's Day, what love language is he using? A. Gifts B. Affirming words C. Quality time D. Acts of service

Gifts

How should you respond if asked about your salary requirements? A. Name the highest pay bracket, projecting confidence and self-worth. B. Identify a salary range and back up your numbers with research. C. Ask the interviewers what they think you are worth to them. D. Lowball your salary, hoping to renegotiate for higher pay if hired.

Identify a salary range and back up your numbers with research.

How should you conclude a thank-you message to your interviewer? A. Ask about the next steps in the process. B. Indicate that the interview left you excited about the possibility of being associated with the organization. C. Express your appreciation for the opportunity to learn more about the organization. D. Explain why you are a good fit for the position.

Indicate that the interview left you excited about the possibility of being associated with the organization.

Alexander and Evelyn post pictures of themselves together on Facebook. They now move in many of the same social circles, have begun to share possessions, and they even have their own "song." What stage are they likely in? A. Initiating B. Intensifying C. Experimenting D. Integrating

Integrating

_________________ involves interaction between people who are part of a close and irreplaceable relationship in which they treat each other as unique individuals. A. Interpersonal communication B. Content messages C. Dyadic communication D. Metacommunication

Interpersonal communication

Elisa talks to her new friend Tom about her job, her interest in surfing, the type of movies she likes, and the places she likes to hang out. Considering the social penetration model, how would you classify her conversation? A. It's in the open area. B. It has breadth, but not much depth. C. It's in the hidden area. D. It has depth, but not much breadth.

It has breadth, but not much depth.

Arthur and Helmut became friends when Helmut was a German exchange at Arthur's high school. After high school Helmut moved back to Germany, but they've stayed in touch throughout the years. This is an example of a ________________ friendship. A. Long-term B.Low-obligation C.High-obligation D. Short-term

long-term

Michaela tells Sean, "I get worried when we don't talk about the problems we are having." This is an example of ________________. A. Immediacy B. Metacommunication C. Respect D. Control

metacommunication

Social scientists use the term ________________ to describe messages that refer to other messages. A. Content messages B. Metacommunication C. Relational messages D. Interpersonal communication

metacommunication

The process of making connections and cultivating relationships that might help your career aspirations is known as __________. A. Networking B. Profiling C. Socializing D. Interpolating

networking

The inability or unwillingness to express thoughts or feelings in a conflict is known as _____________. A. Nonassertion B. Passive aggression C. Being assertive D. A directly aggressive message

nonassertion

In the ____________, members approach the problem and one another tentatively. A. Reinforcement stage B. Orientation stage C. Emergence stage D. Conflict stage

orientation stage

Parents who do not require children to follow many rules are called ______________. A. Permissive B. Dictatorial C. Authoritarian D. Authoritative

permissive

By engaging in _______________, some people show love by completing tasks together, talking, or engaging in some other mutually enjoyable activity. A. Gifts B. Acts of service C. Quality time D. Affirming words

quality time

A _____________ conveys the affective and social relationship between two or more individuals. A. Qualitative message B. Contextual message C. Relational message D. Content message

relational message

By definition, ___________ requires that we express ourselves personally through physical contact, shared experiences, intellectual sharing, and emotional disclosures. A. Similarity B. Friendship C. Romantic intimacy D. Family closeness

romantic intimacy

Paola and Fred have been close friends since their college days. Although it is 15 years since they graduated, and Paola has lived on another continent for 10 of them, they still talk several times each week, and feel closer than ever. Which factor of online communication does their story best illustrate? A. The average person has many more online friends than physical ones. B. Online communication can be less anxiety provoking. C. There is greater diversity online. D. Online communication transcends time and space.

Online communication transcends time and space.

Sophia shares most things with her partner, Jack. However, there are times when Sophia wants to maintain some emotional space from Jack and so she doesn't tell him everything she talks to her girlfriend, Elsa, about. Which dialectical tension does this illustrate? A. Predictability-novelty B. Openness-privacy C. Connection-autonomy D. Independence-association

Openness-privacy

Sari walks into the house with a distressed look on her face. Her boyfriend Ishmael responds to her look by saying, "What did you do this time?!" Which style of expressing conflict did he use? A. Assertion B. Passive aggression C. Avoidance D. Nonassertion

Passive aggression

Deshawn and Carol talk about the vacations they plan to take together and the enjoyment they'll get out of it. It makes them feel closer together. What love language are they using? A. Gifts B. Quality time C. Acts of service D. Affirming words

Quality time

You are preparing for an employment interview. Which step should you apply first? A. Research the organization. B. Dress for success. C. Be sure you are clear about the time and location of the meeting. D. Create a presentation about yourself for the interview.

Research the organization.

Ernesto is upset because he lost his job. His friend Marge reassures him that she's there for him. Classify this communication strategy for being a good friend. A. Stay loyal through hard times. B. Be a good listener. C. Share feelings respectfully. D. Give and take equally.

Share feelings respectfully.

Mary Anne is in DiAndre's group for their class project. She feels like she has very capable group members that will pull through for the group. With that in mind, she contributes very little to the group herself. What best describes Mary Anne? A. She's a social loafer. B. She's a dysfunctional team member. C. She's a non-participant. D. She's only concerned about group goals.

She's a social loafer.

Lucas and Charlotte are married. They unenthusiastically repeat the same conversations and follow the same routines. What stage are they likely in? A. Circumscribing B. Avoiding C. Stagnating D. Integrating

Stagnating

Jared and Joseph are siblings from a large family. Jared is 27 and Joseph is 29. They often get together to talk and they are emotionally close. How might you characterize their sibling relationship? A. Longing B. Supportive C. Competitive D. Apathetic

Supportive

Chandra just discovered that she uses a condescending tone with people when she disagrees with them. The people she disagrees with have always known she used such a tone with them. Which area of the Johari Window represents Chandra's behavior prior to her discovery? A. The blind area. B. The unknown area. C. The open area. D. The hidden area.

The blind area.

At this stage, not only do members accept the group's decision, they also endorse it. A. The emergence stage. B. The conflict stage. C. The reinforcement stage. D. The orientation stage.

The reinforcement stage.

Estelle is in a study group. The group has four members. They are all biology majors and have had many classes together. Everyone in her study group wants to make a good grade on their project. Anton wants to make the main decision about the topic, but Denise does too. There is quite a bit of personal animosity between the two and loyalties within the group are strongly split. They know that each of the group members have different preferences for communicating their ideas, so they often discuss ideas on an Internet message board. Which part of this description describes a way to make the most of diversity? A. They know that each of the group members have different preferences for communicating their ideas, so they often discuss ideas on an Internet message board. B. There is quite a bit of personal animosity between the two and loyalties within the group are strongly split. C. They are all biology majors and have had many classes together. D. Everyone in her study group wants to make a good grade on their project.

They know that each of the group members have different preferences for communicating their ideas, so they often discuss ideas on an Internet message board.

A cover letter usually requests an interview. True False

True

You need to pay particular attention to facial expressions and where your gaze falls in a(n) __________ interview. A. Video B. Informational C. Selection D. Behavioral

Video

Explaining politely but firmly that she was uncomfortable with questions regarding her sexual orientation, Tahlia ended the job interview, said goodbye, and hung up the phone. Which strategy did she use to deal with illegal questions? A. Refuse B. Redirect C. Withdraw D. Seek an explanation

Withdraw