Com203 Quizlet
___________ is a prime example of an individualistic cultural norm.
I am who I am
If you _____________. This is an instance of how computer-mediated communication extends your services, in this case, your _______?
chat with a friend via online video service Skype; hearing and seeing
"Media should meet their obligations to society by setting high or professional standards of informativeness, truth, accuracy, objectivity, and balance" is an idea from __________ theory.
Social Responsibility
One thing that relationships give us is ________, the knowledge that there are people who share our values and interests.
Social integration
The assumption that relational progress is often systematic and predictable is central to _______ theory.
Social penetration
________ is the difference between most people's rate of speech and the rate at which they can cognitively process language.
Spare-brain time
When a female executive looks down on her male and female subordinates or older teenagers act superior toward their younger peers simply because they view age as hierarchical they are demonstrating ___________.
chauvinism
The ______ of an organization is the product of employees interactions with the functioning of that organization.
climate
Americans' attitudes and behaviors toward homosexuals have been well ahead of its laws. That is, the public was behaving as it wished and the laws eventually caught up. Critical cultural theorists would say this is an example of _____________.
agency changing structure
You and your uncle continue to argue over the news. "It's biased," he says. "Why can't what we see on TV be neutral." You explain to him that "neutral" is good in principle, but _________________.
all media content contains value messages
Changes in communication technology, argued theorist Marshall McLuhan, inevitaboly produce profound changes in people... For example, audio recording ________
allows us to hear music from decades ago and from distant lands
You begin your visit to the beach by walking across a giant logo for Wendy's Hamburgers stamped in the fresh, early-morning sand. This is an example of ___________.
ambient advertising
The United States has a high rate of____________—deaths that could potentially have been prevented by timely access to appropriate health care—than many other wealthy nations.
amenable mortality
You can access retailed Target's online shopping site directly from your smartphone through your Target _________.
app
At his insistence, Larry's brother, brother-in-law, roommate, mother, and rabbi have been able to visit him anytime they wish, as the hospital has 24-hour visiting privileges. Larry's brother, brother-in-law, roommate, mother, and rabbi ______________.
are his "family," as designated by Larry
Today, Americans' distrust of the media is ______________.
at a record high
When listeners prejudge a speaker or a topic as either old-news, boring, overly complex, or unimportant, ________ is likely to occur.
biased listening
Even though she herself is a woman, Jill refuses to hire females to write computer code for her new start-up because she thinks they not only distract the male programmers, but they simply aren't strong enough to work the many hours she expects from them. Her refusal to hire qualified women is a case of ___________.
discrimination
Pat and Mike both have different ideas on what they want to do for a date, but Mike said since he is driving, they are doing what he Mike's conflict resolution style seems to be _______.
dominating
An organization's climate tends to be communicated ________ the organization, whereas an organization's culture tends ________.
down and then throughout/to permeate all levels of the system
Those who claim to be "good listeners" but don't bother to practice good listening habits typically think that listening is ________.
easy, natural, and effortless
In your efforts to approach your media consumption more thoughtfully, you ask questions of audience and authorship. So, when reading news analysis and commentary on the web, you are particularly interested in knowing who paid for it. This is a specific question of ______________.
economics
Shaking your head "no" is an example of what type of gesticulation?
emblem
Getting teens to understand the importance of safe sex has always been tough, especially in an age of the highly sexual Internet. So you convince the producers of the hit TV show Degrassi to incorporate an unwanted-teen pregnancy storyline into their next season, hoping this __________ will ____________ to your important message.
entertainment; overcome resistance
Americans calling their culture the greatest culture on Earth is an example of ____________.
ethnocentrism
Your little brother is an avid player of violent video games, and while he has yet to get a gun and shoot anyone in the real world, you do see that he is hitting your little sister with a bit more frequency. He is _____________.
identifying with what he's seeing on the screen
We all occupy different places in the culture because of our gender, race, class, and other social categories. This __________explains how these different aspects of who we are combine to shape or limit access to the culture's many benefits.
intersectionality
Your school's president routinely drops by students' weekend tail-gate parties, frequently eats in the student union cafeteria, and maintains an open-door policy for all students. She is clearly trying to foster a __________ culture on your campus
low power distance
"I say what I mean and I mean what I say" is most likely to be spoken by someone immersed in a _________ culture.
low-context
In the communication of _____________ cultures there is much more "me" and "I" talk, more open expression of material comfort, and greater amounts of conversational challenge.
masculine
Although the medical world is the source of a huge amount of media content, the media "reality" of health and health care does not match their real-world "reality." This is because, as with the media's efforts to mirror other aspects of reality, __________.
mass media cannot mirror the reality of health and health care because that reality is simply too big
When media-literate people argue that media content is text that provides insight into our contemporary culture and ourselves, they are saying that ________________.
media narratives say something about the culture in which they are created, disseminated, and consumed
The situation described in Question #4 is possible because ___________.
media texts are polysemic
You'd never vote for that candidate, especially because he consistently campaigns on his "tough on crime" credentials, demanding longer sentences and arguing for the suspension of civil rights for people accused of crimes. You know that one reason his message resonates with some people is that because of the overabundance of violence on TV, the public thinks the world is a much more dangerous place than it really is. This candidate is taking advantage of _______________.
media's ability to have macro-level effects
Nonverbal communication is typically _________ than verbal communication.
more honest
Your brother-in-law is sick in bed and depressed about it, so you give him daily pep-talks on how much better things will be when he's back on his feet, offering ________. But he suggests that he doesn't need pep talks. What he needs is someone to help him with his physical therapy; that is, he's rather have ______________.
nurturing support; action-facilitating support
When psychologist John Cacioppo likened social network use to driving a car, saying you can drive alone of use it to drive to meet your friends, he was expressing the idea________________.
of social networking as a double-edged technology
The four stages of relational development predicted by Social Penetration Theory are __________.
orientation, exploratory effective exchange, affective exchange, and stable exchange
Ratings for video games are set by the Entertainment Software Ratings Board, a(n) _______________.
part of the video game industry itself
Julie's mom, no digital native, is sufficiently concerned about her 12-year-old's Internet use to set aside time every day to search the Internet with her and to play online games and visit Facebook together. Julie's mother is practicing ___________.
participatory learning
Even before he begins your physical examination, your doctor engages you in a lengthy conversation about how you're feeling, your diet, and your levels of exercise, offering commentary on how you can help yourself be better involved in and have greater control over your health and well-being, hoping to boost ___________.
patient activation
An example of one of the dangers of having much of our health information online that critics often cite is that insurance companies, for example, can access that data without out knowledge or permission and adjust policy rates accordingly. In other words critics are concerned that ___________.
patients will lose even more power in the provider-patient relationship
You want to apply the Health Belief Model to your campus group's efforts to get more students to take seriously the need to limit, if not avoid altogether, steroids and other unhealthy supplements. Part of your campaign focuses on making it clear how easily people can rid themselves of supplement use through healthy diet and proper exercise. In doing so, you are invoking the model's suggestion that you influence your audience's ____________.
perceived self-efficacy in addressing the problem
Health communication campaigns such as the anti-smoking I Learned It by Watching You! and Friends Don't Let Friends Drive Drunk generally have one of two goals, to change individuals' health behaviors and attitudes and to _______________.
raise awareness of important health issues
The point of media theorist Marshall McLuhan asking, "Does a fish know it's wet," is to get us to ____________________.
recognize that we can never understand media's true impact because we are completely submerged in the media
One reason we may be drive to reduce uncertainty when meeting somebody new is we may _____: that is, we may perceive that that person will somehow be rewarding for us
recognize the incentives in doing so
You are a popular person, have been your whole life. You're always been an extrovert and have good self-esteem. You use social networking for _____________, just as ___________________ would have predicted.
social enhancement; the Rich-Get-Richer hypothesis
_______ theory claims that people evaluate their relationships in more-or-less rational manner to ensure that they maximize their relational rewards and minimize their relational costs.
social exchange
You're fine with all the stories about crime, poverty, and the new highway bill winding its way through the legislature, but surely there must be some good news out there, like that story you read about the little girls who had the successful lemonade stand near the beach. Your preference is for ____________.
soft news
The order of a basic linear process of communication follows the pattern _________.
source-->medium-->receiver
Individualistic cultures tend to value
standing out
Making statements like gay men are great at interior design and women are emotionally weaker than men is an example of ________________.
stereotyping
The three easily identifiable characteristics of today's media consumers are they are platform agnostic, they are media multitaskers, and they are __________
susceptible to media addiction
Carla has learned to walk slowly with her face buried in her smartphone.... Carla suffers from _______________.
technological distraction
You just read about high heel shoes for kids, Pee Wee Pumps. These are satin crib shoes for babies ages zero to six months, with names like "Diva," "Glamorous," "Swanky" and "Wild Child." High heels for babies!? This is an obvious example of ______________.
the adultification of childhood
Which distance range best defines personal space?
18" - 4'
Which of the following communication situations represent a series form most synchronous to least synchronous?
2 friends talking--2 friends e-mailing--a mailed letter between 2 friends
If you take all the hours in a day that Americans spend with the mass media and add 8 hours of sleep, they have __________ hours for all other activities.
4
Thirty years ago, 50 companies owned 90 percent of the media content consumed by Americans; today the number is ______________.
6
Among the following technologies, which source of computer-mediated communication is the most lean?
A Tweet
____________________ list media literacy among their desired academic outcomes.
All 50 states
___________ occur(s) when physicians and patients interact virtually instead of face-to-face.
E-visits
When __________ acquired Instagram, the popular digital filter and photo-sharing app company, it announced new terms....
You go on Facebook. Taylor's traveling to Spain. Avery has landed a great new job.... "Why not me?" you wonder, clearly suffering from a case of ___________
Facebook envy
Among the following technologies, which source of computer-mediated communication is the second-most synchronous?
Instant messaging
______________is the degree to which we can successfully make meaning with communicators from different backgrounds.
Intercultural communication competence
The photojournalist who took the award-winning image of a starving Sudanese child being stalked by a vulture was _____________.
Kevin Carter
You explain to your grandfather that the FBI says the country is experiencing an all-time low in crime. But Gramps, a very heavy TV viewer, refuses to believe you, remaining suspicious of everyone and refusing to go out at night. He has developed the _________.
Mean World Syndrome
___________ tends to be encouraged in a feminine culture.
Nurturing
Which model represents the most contemporary view of the communication process?
Transactional
Your surgeon explains that you should not worry too much about poor staff communication while you are in surgery. The hospital has instituted protocols to deal with one major source of such errors, ______________, and the mutual respect the surgical team shares should take care of the other, ____________.
a check-off system to reduce the complexity of surgical procedures; the deference nurses and other staff typically pay to surgeons
You hate to say it, but your doctor often seems quite rude, like he has little time for you. You might as well be a faulty lawnmower for all the time and interest he gives you. "Here, do this and you'll be fine. See you next time," is your usual conversation. You and your physician have _______ relationship.
a machine-and-mechanics
The long-standing belief that a media system that truly served democracy would have as many media outlets as possible (____________) offering as many different points of view as possible (__________) now seems like an anachronism to many critics.
a multitude of tongues; a variety of antagonistic voices
Eddie's parents are concerned about how much TV he watches and what he's learning from all its commercials. So they begin watching with him and when the commercials come on, they discuss with him their technical tricks and selling intent. They can move this active mediation to concept-oriented communication by ____________.
actively discussing consumer issues with Eddie, even away from the TV
Essential to the idea of the transactional view of communication is that _______.
communication changes the communicators
Culture is the world made meaningful. It is socially _____ through communication.
constructed and maintained
In your efforts to approach your media consumption more thoughtfully, you ask questions of audience and authorship. Specifically, when reading news analysis and commentary on the web, you are particularly interested in knowing what was left out of those essays that might have been important to know. This is a specific question of ______________.
content
Cultural relativism, the idea that people vary in their cultural behaviors, traditions, and values and those differences don't make any culture less or more valued, leads to ________.
cultural inclusiveness
Lucy decides to get more in touch with her family's Brazilian roots, so she takes beginning Portuguese at the community center and joins her campus Brazilian dance team. These are acts of ____________.
cultural participation
Your grandmother just got her first computer and you were happy to show her how to use it. But now you wish you hadn't. An avid searcher of medical information, she calls you every day with a new ailment. Today it's cancer of the toe; yesterday it was alimoniac, something you know doesn't exist. The day before it was restless leg syndrome. The only thing granny is suffering from is ____________.
cyberchrondria
You are a strong believer in the First Amendment, so when it comes to a free press you believe the government should stay as far away from regulation as possible. But your city's 3 TV stations have completely abandoned news. Not a single station carries even 1 minute of public affairs programming. You are tempted to call the federal Communications Commission to complain because you believe ____________.
d. the people have a right to expect high standards of performance, and if not met, official intervention can be justified to secure the public good
Feedback for television shows is ratings; for newspapers and magazines it's sales; for movies, box office; for web sites, clicks or views. Each of these is _________, unlike the feedback in interpersonal communication, which is __________.
delayed; immediate
The fundamental principles of ____________ and media literacy are closely aligned, both constructed around the idea that people have a right to form their own identities, values, and judgments based on their skilled reading of honest and accurate information.
democracy
You're walking down the street in your state's capital city. You head people with accents that seem quite at home there, but you also hear folks talking with a decidedly different accent. You instantly know they're visitors to your state. This is an example of a culture's power to _________.
differentiate
In high-context cultures such as Japan, Korea, and China, speakers know to ignore the words (the_________) and pay attention to the understood meaning
explicit code
Complaints and dire warnings...
fear new technologies' democratizing potential
Members of collective cultures tend to value ___________________.
harmony
Subjective well-being operates on two levels: how we feel about ourselves in the moment and ______________.
how satisfied we are, in general, with our own lives
You are listening to the radio, and when you first tune in you are confronted by 7 minutes of commercials, then you hear a song that you're sure said something about drinking Budweiser, then another minute of commercials, then a "Spotlight on the Stars" segment brought to you by McDonalds. You have been confronted by ___________.
hypercommercialism
The ___________ hypothesis speaks to the tendency of social network site users to create....
idealized virtually reality
You want to apply the Health Belief Model to your campus group's efforts to get more students to take seriously the need to limit, if not avoid altogether, steroids and other unhealthy supplements. Part of your campaign focuses on deflating the common misperception that these supplements cannot do irreparable health damage. In doing so, you are invoking the model's suggestion that you influence your audience's ____________.
perceived severity of the problem
Gloria is constantly reaching into her backpack, sure that her smartphone is ringing. Truth is, however, more than half the time she's mistaken. Gloria suffers from ___________________.
phantom-vibration syndrome
Although internet addiction is a serious problem, even moderate Internet use can rewire users' brains; that is, it can ____________.
physiologically alter their brains
Your attempt to hug your little cousin at Thanksgiving produced a karate chop to your neck, so you decide to spend some time with him watching his favorite Saturday morning cartoons. You talk with him about what's on the screen, explaining that these are actors and drawings, not reality, and that hitting is not funny. You are a(n) ___________ media literate consumer.
proactive
Media literacy is the ability to read, interpret, critically assess, and _________ media texts.
productively use
An important advantage of using e-mail rather than social network sites to conduct business is that social network sites software is _______.
proprietary
Traditional levels of _______________ are waning, especially in the era of the Internet and social networking.
provider-client power distance
You can turn of your TV and see CSI: Crime Scene Investigation, CSI: Miami, CSI: NY, and CSI: Cyber. In a given year there can be as many as 777 individual CSI episodes on the air, suggesting that, especially in commercial television, media content can be _____________.
quite formulaic
You're listening to the radio and a commentator says that immigration, in dollars and cents, is a net gain for the country. It more-or-less makes sense, but still, you ask yourself is this fact, opinion, or something else, how credible it is, and what are this commentator's sources. You are asking questions of _____________.
representations and reality
Eddie's parents are concerned about how much TV he watches and what he's learning from all its commercials. So they devise a time-table that allows him only 30 minutes of TV a day, and that must be non-commercial TV. Their mediation style is ____________.
restrictive mediation
The _________ metaphor has replaced the ______ metaphor as a more precise representation of American culture because it recognizes that the individual richness of each bounded culture is valued for itself and for what it contributes to the whole.
salad/melting pot
_______ are active organizations of past reactions or of past experiences.
schemas
Perception requires all the following processes: organization, interpretation, and ________.
selection
A _________ is something that signals the presence of something specific: that is, it is more or less an objective substitute for that thing.
sign
A stop sign is a stop sign - rather than a stop symbol - because it is more-or-less ____________ substitution for something else, in this case, an official order to stop your car.
sign/symbol
You've always been shy... You use social networking for __________, just as _________ would have predicted.
social compensation; the Poor-Get-Richer hypothesis
Interpersonal communication and mass communication are similar, in part, because _________.
the messages we receive from both are symbolic
The dual-factor model of Facebook use argues that social network site use is primarily motivated by....
the need to belong
The original programming on pay TV channels like HBO, Cinemax, Netflix, and Hulu is generally considered to be of higher quality than that on commercial channels like ABC, CBS, and NBC, because _____________.
the pay channels' customers, those who pay for the product, are the viewers, and they must be satisfied
You watch a TV show in which two men constantly leer at women and comment on their bodies. It's supposed to be a comedy, but rather than laugh, you read the show as an example of sexism in the media and use it as the topic for your in-class speech. Laughing would have been __________; your interpretation was ___________.
the preferred meaning; your negotiated reading
You can play all the violent video games you want. After all, you know they're just games. But you worry that other people may be negatively influenced. You are suffering from ______________.
the third-person effect
Even though the new TV show Loving Life had very high ratings, those millions of viewers tended to be older and somewhat rural, an unattractive demographic, that is, not the "right" audience. It was cancelled after 2 episodes, demonstrating that __________.
the true customers of commercial TV are the advertisers
Despite their often negative influence, stereotypes persist because
they are useful for those who hold them
Professor McLuhan argues that unlike a fish that cannot know it's wet until it's dry, you can ______________ to understand that you swim in a sea of technology.
think and reflect on your "wetness"
You want to encourage the "Don Quixote Effect" with your showing of dramatic footage of first responders helping victims of last year's devastating flood. You choose arresting images, set it to moving music, and edit it expertly. Now all you need to move your viewers to higher levels of idealism is ______________.
to encourage your viewers to reflect on what they saw
offering appropriate feedback is an example of being a ______ listener.
transactive
Organizational communication researcher Geert Hofstede explained that there are ___________ along which the things that different cultures hold dear can shape their communication.
value dimensions
When you enter a culture different from your own you tend to look for the "rules," those aspects of everyday life that help you determine right and wrong. In fact, you are looking for that culture's ____________.
values
Despite growing rates of homelessness across the country and rising childhood hunger, news stories about these ongoing problems seem to take a back seat to U. S. commercial journalism's fixation on royal weddings, celebrity divorces, and the latest political sex scandal. A critical-cultural theorist would argue that journalism of this quality ______________.
works to the benefit of elites rather than everyday people because as important stories are ignored, people are left in the dark about what's really going on
Army recruiters go into a high school and assemble groups of students to talk about the options available to young recruits fresh out of school. These are examples of ______ groups.
Information presentation
______ models of communication suggest that messages travel in a more or less straight line from a source, through a medium, to a receiver.
Linear
A way to offer that feedback beyond those noncommittal responses is to ________.
ask clarifying questions
Grapevine communication in the workplace can take the form of _______ , where one person tells what he or she knows to many others.
gossip
Your instructor calls you by name before class and asks you to see her when the session is over. She says she need to talk to you about... well, you really don't remember what she said because you heard nothing after "Please see me..." "Please see me..." were _________, hot button words that carry so much emotion that they cloud reason and impact listening behavior.
green-flag words
The battle of egos in you study group has become so bad that nothing is getting done and you are forced to reports to your professor that your group will not meet the requirements of the assignment and must be dissolved. Your group has suffered
group breakdown
When some voices in a group were suppressed because of pressure from others, resulting in a lack of thoughtful examination of the assigned task, the group failed, in part, because it suffered _______.
groupthink
The nonverbal act of looking downwards and avoiding eye contact may well be a sign of ________.
guilt
The levels of power within an organization represent its _______.
hierarchal structure
Fakers, dependent listeners, and _________ are examples of counterproductive listening styles.
interrupters
_________ space is most likely to be employed between two roommates engages in casual conversation.
personal
You are a diligent student and want your professor to know this, so during each class, as you participate in every discussion, asking a lot of questions, you sit in the front row. You are employing which form of nonverbal communication to complement your message?
proxemics
Social exchange theory and the investment model of commitment share a few ideas, among them the apparent similarity between social exchange theory's Cl(alt) and the investment model's ______.
quality of alternatives
Gestures to help the flow of speech, for example, raising your hand in class are _________.
regulators
We use small talk to connect us to others in an initial encounter. This is an example of the _______ functions in language.
relational
Your friend just broke up with her significant other and is feeling very upset. She calls you nd starts to talk about what went wrong. You do your best to comfort her and listen to what she has to say. You're practicing _________ listening.
relational
Your girlfriend has been on vacation for three weeks and never bother to contact you - not even a postcard. So upon her return you explain how frustrated you are with her and then avoid taking her phone calls for two weeks. You are employing which form of nonverbal communication to complement your message?
silence
Andrew talks to his friends using abbreviated words and does not always use correct grammar, but when their professor joins their conversation they all speak with more attention to proper grammar. This switch is an example of language having __________ meaning.
situational
Why do most scholars categorize oculesics as a separate nonverbal code rather than simply categorize it as a form of facial expression?
Because they believe that the eyes, on their own, have significant power to communicate.
________ is how we structure a message by using nonverbal communication to repeat, complement, contradict, substitute for, and regulate what we say.
Framing
_________ is the public self-image that every member of a culture wants to claim for her or himself.
Face
_________ conflict occurs when people acknowledge incompatibility in the individual outcomes they hold for a given plan or action.
Goal
You are arguing wit friends about political ideas but they will not listen to you or your ideas. This type of noise is ________ noise.
Psychological
Russell Wilson is a great NFL quarterback. His teammates listen to him, right or wrong. He gives them a look that says, "This'll work. Follow me." He possesses ______ power.
Referent
Emblems, adaptors, illustrators, affect displays, and regulators are all forms of _______.
gesticulations
Organizations are _______ : their components interact continuously, not only with one another, but with the larger environment
open systems
In interactions between people who don't know each other very well, communication is typically based on _______.
orientation
You spill a soda on your copy of the campus newspaper, and as you try to read page 2 the images and words from page one bleed through, making it impossible ton read anything at all. This is an example of _______ noise.
physical
The doctor is talking to you about adopting a healthier diet, but you are so tired from studying the night before that you simply cannot focus on what she's saying. This is an example of _______ noise.
physiological
The two types of face wants are __________.
positive and negative
Your sister turns to you and says, "Are you as hungry as I am? Why don't you come to lunch with me?" Her question is a good example of the operation of _______ in language.
positive politeness
Hearing what you want to hear, biased listening, and errors in connotative meaning are all examples of ________ noise
psychological
It's at the _______ stage in group development that teams typically experience and handle conflict.
storming
When a relative at a family gathering asks you a ridiculous questions you remain silent, later explaining that you simply refused to dignify the question with a response. You wanted the nonverbal code to __________ your unspoken message.
substitute for
____________ is a commonly recognized way that nonverbal communication frames verbal communication.
substitution
_________ is the occurrence and ordering of words and sounds to convey an intended meaning.
syntax
As your friendship with your roommate moves from impersonal to more personal communication, you both begin to reveal things about yourself that are more private. As you each do this, the other responds similarly. This is
the norm of reciprocity
Sometimes you may not want to learn ore about someone you have to deal with, but because you HAVE to deal with that person you work to reduce relational uncertainty. You are motivated by ______ to do so.
the prospect of future interaction
What is the ultimately the function of language?
to make meaning
Which of the following is true of the systems theory?
All members of the system are constrained by their dependence on others
Which one of the following groups would most likely use most formal group communication?
Army unit
Which of the following sentences best demonstrates the metaphor of Argument as War?
He shot down all of my arguments
Which of the following is a common misconception about hearing?
Hearing and listening is the same thing
Your girlfriend frequently complains that even though you have a great time when alone, you really need to go out more with friends. This is an example of the tensions that sometimes occurs in a relationship best described as the _______ dialectic.
Inclusion-seclusion
Your boyfriend frequently complains that although he loves your frankness, maybe sometimes you might want to keep your thought about his mother to yourself. This is an example of the tensions that sometimes occurs in a relationship described as the _______ dialectic.
Openness-Closedness
Among the six interrelated communication-based elements that help build strong organizational cultures is/are ________ effective grapevine and water cooler talk
a cultural network
Communication is about mutual meaning making. It is also transactional and _________.
a process
The type of model described in #8 can be described as _______ model of communication because it view the success of the communication effort as primarily within the sender's control.
a source dominated
Language signifying concepts, qualities, or ideas is _________.
abstract language
Downward messages sometimes experience _______: that is when intermediaries add to the original message, changing its meaning either in fact or in tone.
adding
Affective conflict occurs when people acknowledge _______.
an incompatibility of emotions and feelings
Globalization typically prevents _______.
an organization closing itself off to outside ideas and technology
First impressions are typically based on __________.
appearance
Both verbal and nonverbal communication is composed of ______ symbols to which we give meaning, and we, in turn, behave according to those meanings.
arbitrary
While all your roommates are laboring over their textbooks in preparation for tomorrow's exam, you conspicuously pull your e-reader from your backpack. You are employing which form of nonverbal communication to complement your message?
artifacts
An effective way to provide feedback when you are listening is to offer _______, noncommittal responses such as "hmm," "yeah", "I see," and "interesting."
backchannel cues
We typically use euphemisms because we wish to obey which rule of pragmatic competence?
be polite
You and your partner are quite comfortable with one another but occasionally seek to liven things up, even going as far as to pick up on a moment's notice and take a road trip to a place you've never been. You are dealing with the ______ dialectic
certainty-uncertainty
You want to buy Teflon-coated pans for your new kitchen, convinced of their convenience, but your partner insists that the coating is bad for your health, having recently read a study in a respected science magazine. To your surprise, this disagreement grows into a full-on argument. You are experiencing _____ conflict.
cognitive
The difference in the English language between the words home and house is actually a difference in ________.
connotative meaning
Unlike verbal communication, nonverbal communication is _________.
continuous
________ listening happens when we need to make a decision based on the information offered us, that is, when we want to evaluate or analyze what's being said.
critical
The ______ of an organization is the pattern of shares basic assumptions or inferences that members learn from the organization's stories, myths, traditions, and every experiences and observes behaviors
culture
The amount of time we give to our loved ones reflect not only the value we place on relational bonds, but the _________ values as well.
culture's
The _______ leadership style typically encourages full and equal participation among individuals in the group.
democratic
_______ meaning is a word's explicit meaning, the one that directly come to mind when used by a specific speech community. ________ is a word's more implicit, usually emotionally or culturally enriched meaning.
denotative/connotative
The reason that the onion has become a common metaphor for how relationships develops is that relationships, like a halved onion, have _______ (how personal is the shared information) and __________ (the number of topics that can safely be discussed)
depth/breadth
The fact that we use communication to engage, manage, and disengage from relationships suggests that relationships ________.
develop
Which of the following is an example of a cultural rule that shapes our nonverbal communication?
distance when speaking
Your friend shows you a funny comic she drew for the school newspaper. You examine it, get the joke, and smile at her. You have, in other words, successfully _______ her message.
encoded
"I don't procrastinate I'm just better at doing work under pressure!" is an example of the use of _________.
euphemism
You and your fellow crewmates are new to sailing, so trusting her knowledge and experience, you quite willingly follow the orders of the boat's skipper, a 20-year sailing veteran. In other words, she is exercising _______ power over you.
expert
Your project partner insists on twirling her hair and swaying back and forth while she's talking, making it difficult for you to focus on what she has to say about her portion of the work. This _______ noise interferes with ________ component of the HURIER model.
external distraction/the hearing
A particularly counterproductive style is that of _______, know-it-alls who automatically write off topics or people as irrelevant or uninteresting. Social convention, however, requires that they at least look like they are listening.
fakers
Languages such as Spanish and German differentiate between male and female nouns. These are examples of languages that engage in the _______ of nouns.
gendering
Many nonverbal codes have universal meaning: among those that do not is ________.
kissing
_______ power is based primarily on a leader's status.
legitimate
The _______ asserts that the language a speaker uses influences the way he or she thinks.
linguistic relativity hypothesis
Reality is not reflected in what we say: it is created, by what we say is fundamental tenet of ______ theory.
relational dialects
_______ occurs when you intentionally reveal information about yourself.
self-disclosure
Your professor is giving a lecture but uses technical jargon throughout the entire lecture confusing the class so no one knows what is going one. This is an example of _______ noise.
semantic
________ is the mutual and simultaneous exchange of feedback, typically subtly and nonverbally, that ensure the efficient transaction of meaning making between speaker and listener.
sender receiver reciprocity
Edgar Schein saw an organization's culture as operating at three fundamental levels, often using an iceberg to model his idea. The top of the iceberg consists of observable artifacts, the second level, just below the water line is espoused values and well below the water line is ________.
underlying assumptions