COMM 3152 Exam 2 Study Set

The synchronous nature of online communication makes people more likely to openly express emotions that they might otherwise conceal. A. True B. False

B. False

Wealth has the biggest impact on happiness. A. True B. False

B. False

Which of the following is the most effective strategy for improving a bad mood? A. relaxation B. vigorous exercise C. aromatherapy D. hypnosis E. drinking alcohol

B. Vigorous exercise

People who have a monochronic time orientation rarely check the time. A. True B. False

False

Personal achievement is valued highly in collectivistic cultures. A. True B. False

False

When they wish to convey emotional distance and disassociate themselves from others, people tend to

accentuate differences

We are more likely to recall our own behavior as negative when remembering an unpleasant encounter. A. True B. False

false

Felipe recently moved to the United States from Portugal to start a new job. Knowing that he's from a high-uncertainty-avoidance culture, which of the following statements might make him feel LEAST comfortable when meeting his boss for the first time?

"We strive to be innovators here. Here's the project; just take the ball and run with it." Coming from a high-uncertainty-avoidance culture, Felipe would likely find this freedom and lack of structure challenging.

What are listening functions?

A listening function is the reason, or purpose, for listening. There are five common reasons that people listen: to comprehend, to discern, to analyze, to appreciate, and to support.

_______ are intense reactions to an event. ________ are short-term emotional reactions to events that generate limited arousal. _______ are low-intensity states that are not caused by a particular event and typically last longer than feelings and emotions. A. Emotions; Feelings; Moods B. Feelings; Emotions; Moods C. Moods; Feelings; Emotions D. Feelings; Moods; Emotions E. Emotions; Moods; Feelings

A. Emotions; Feelings; Moods

Luigi grew up in an Italian community where deadlines and schedules were considered unimportant, so he is _____-time oriented. Yet Luigi's friend Roger, a Chicago native who is never late for anything, is _____-time oriented. A. P; M B. M; P C. N; M D. M; N E. N; P

A. P;M

Although it may protect a person from feeling intensely painful emotions, deactivation may lead to deep depression. A. True B. False

A. True

Anger is the most intense and potentially destructive emotion. A. True B. False

A. True

Jealousy is an example of a blended emotion. A. True B. False

A. True

Rational Emotive Behavior Therapy is a treatment aimed at helping neurotic patients purge themselves of irrational beliefs. A. True B. False

A. True

Supportive communication means conveying emotional support and offering personal assistance. A. True B. False

A. True

The act of venting increases a person's anger. A. True B. False

A. True

The two most common ways to manage triggered emotions are suppression and venting. A. True B. False

A. True

he most effective way of engaging difficult and unavoidable emotions is reappraisal. A. True B. False

A. True

he six primary emotions include anger, joy, disgust, surprise, sadness, and fear. A. True B. False

A. True

Which term describes a society that emphasizes personal connections to others, relationship health, and quality of life? A. feminine B. masculine C. low-context D. high-context E. ethnocentric

A. feminine

Jeremy never seems to let stress bother him, and his close friends agree that he always seems to be looking on the bright side. Jeremy could best be described by which of the following traits? A. high agreeableness B. low neuroticism C. high conscientiousness D. high extraversion E. low openness

A. high agreeableness

Which paradigm stipulates that prejudice centers on two judgments made about others: how warm and friendly they are, and how competent they are? A. Stereotype Content Model B. communication accommodation theory C. Co-cultural Communication Theory D. intercultural competence E. power distance

A. stereotype content model

Benevolent prejudice occurs when people think of a particular group as inferior but also friendly and competent. A. True B. False

A. true

Bobby, a native of Indiana, attends a college where many students are from China. He observes how his Chinese classmates behave in order to learn about their cultural norms. Which concept does Bobby's interaction demonstrate? A. world-mindedness B. ethnocentrism C. polychronic time orientation D. monochronic time orientation E. Stereotype Content Model

A. world-mindedness

Which of the following statements about paraphrasing is correct? A. Paraphrasing helps the other person know you are listening. B. Paraphrasing can cause an unintended lapse in the conversation. C. Paraphrasing alone does not advance a conversational topic. D. Paraphrasing is best done in conjunction with a question or comment. E. All of the options are correct.

All of the options are correct

Emotional contagion only spreads from person to person if the emotion is positive, such as happiness or laughter. A. True B. False

B. False

Men experience and express sadness and fear more than women. A. True B. False

B. False

The intense sadness that follows a substantial loss is called empathy. A. True B. False

B. False

Geert comes from a high-uncertainty-avoidance culture. What sort of work situation would Geert most likely find comfortable? A. a loose collective without individual offices or job titles B. a regimented corporation with a distinct chain of command C. freelance work in a trendy business without an established precedent for lasting success D. an art studio where workers come and go as they please E. none of the answers are correct

B. a regimented corporation with a distinct chain of command

An established, coherent set of beliefs, attitudes, values, and practices shared by a large group of people is called a _____. A. society B. culture C. nation D. republic E. lifestyle

B. culture

Troi flies off the handle all the time, no matter where he is. The way Troi exhibits his anger embarrasses his friends and family. Troi needs to learn which of the following skills? A. emotional contagion B. emotion management C. venting D. deactivation E. none of the options are correct

B. emotion management

Which of the following is NOT a way to prevent unwanted emotions from occurring? A. encounter avoidance B. encounter awareness C. encounter structuring D. attention focus E. deactivation

B. encounter awareness

Yao comes home past his curfew, and his father communicates disapproval with only a facial expression. Yao immediately realizes he has acted disrespectfully. In what type of culture does Yao most likely live? A. low-context B. high-context C. low-uncertainty-avoidance D. individualistic E. materialistic

B. high-context

According to _____, the people who have more power within a given society determine the dominant culture of that society. A. communication accommodation theory B. Stereotype Content Model C. Co-cultural Communication Theory D. world-mindedness E. ethnocentrism

C. co-cultural communication theory

Which term describes guidelines for when, where, and how to appropriately express emotion? A. Co-cultural Communication Theory B. communication accommodation theory C. display rules D. power distance E. uncertainty avoidance

C. display rules

Maria aced her midterm exams and came home elated. This in turn cheered up her roommate. This is an example of which of the following? A. emotion sharing B. social support C. emotional contagion D. emotional support E. none of the options are correct

C. emotional contagion

Shandra seems to always know the right things to say to people, no matter the circumstance, and is really good at solving relationship problems. Shandra is high in which of the following? A. encounter avoidance B. emotion management C. emotional intelligence D. deactivation E. none of the options are correct

C. emotional intelligence

halia knows she and her mother do not see eye-to-eye about politics, so she intentionally tries to avoid conversations that include this subject. Thalia is using which of the following strategies? A. attention focus B. suppression C. encounter structuring D. deactivation E. encounter awareness

C. encounter structuring

Which of the following is NOT an example of a primary emotion? A. joy B. fear C. grief D. disgust E. anger

C. grief

As a new employee at a marketing firm, Zhiang believes it is improper for him to make suggestions during staff meetings. Zhiang most likely lives in what type of culture? A. high-context B. low-context C. high-power-distance D. low-power-distance E. individualistic

C. high-power-distance

Suze enjoys attending discussion group meetings in her neighborhood because it gives her the opportunity to learn in-depth about complex topics. Which of the following listening styles is Suze adopting? A. action-oriented B. time-oriented C. people-oriented D. content-oriented E. place-oriented

Content-oriented

Which of the following is NOT a key characteristic of emotion? A. Emotion is reactive. B. Emotion involves physiological arousal. C. Emotion is reflected in both verbal and nonverbal displays. D. Emotion is expressed freely in any way we like. E. None of the options are correct.

D. Emotion is expressed freely in any way we like.

Astrid identifies as bisexual even though she lives in a predominantly heterosexual community. When Astrid and fellow LGBTQ individuals in the community establish a Web site to discuss their shared interests, what have they formed? A. power distance B. display rules C. a collectivistic culture D. a co-culture E. an individualistic culture

D. a co-culture

Which of the following is considered the most important skill for a person with a high degree of emotional intelligence to possess? A. an acute understanding of their own emotions B. an ability to see things from others' perspectives C. a sense of compassion regarding others' emotional states D. an aptitude for managing their own emotions E. a capacity for harnessing their emotional states

D. an aptitude for managing their own emotions

Bob spends his life constantly angry and is consumed with negative thoughts. Bob is most likely experiencing which of the following? A. suppression B. reappraisal C. deactivation D. chronic hostility E. rage

D. chronic hostility

Billy, a native New Yorker whose family has lived in the United States since colonial times, makes fun of immigrants because he considers them ignorant and unsophisticated. What concept does Billy's behavior demonstrate? A. intercultural competence B. P-time C. M-time D. ethnocentrism E. communication accommodation theory

D. ethnocentrism

What can you strengthen by applying the practices of world-mindedness, attributional complexity, and communication accommodation? A. uncertainty avoidance B. collectivism C. individualism D. intercultural competence E. power distance

D. intercultural competence

The Jefferson Strategy for managing anger involves which of the following? A. encounter avoidance B. encounter structuring C. reappraisal D. catharsis E. counting to ten before reacting

E. Counting to ten before reacting

Which of the following is the best way to help others manage their grief? A. tell them how they should feel B. leave them alone until they're over it C. force them to talk about their grief D. express sympathy E. express emotional support

E. express emotional support

Which of the following statements is NOT true of prejudice? A. It is destructive. B. It is unethical. C. It is based on deeply held beliefs. D. It is rooted in stereotypes. E. It is unrelated to perceptions of competence.

E. it is unrelated to perceptions of competence

What is NOT one of the seven cultural characteristics that, according to scholars, shape our interpersonal communication? A. display rules B. uncertainty avoidance C. power distance D. views of time E. views of space

E. views of space

encounter structuring.

Encounter structuring is a way of preventing emotions by intentionally avoiding specific topics that you know will provoke unwanted emotion during encounters with others.

A society with a dominant culture cannot include co-cultures. A. True B. False

False

According to communication accommodation theory, people are motivated to adapt their communication when they view others' language usage as inappropriate. A. True B. False

False

All cultures share the same attitudes toward power distance. A. True B. False

False

All cultures share the same degree of uncertainty avoidance. A. True B. False

False

Feminine cultures place importance upon on competition and material gain. A. True B. False

False

________ is the root of every exclusionary "ism."

Hostile prejudice

Which of the following is an example of listening to discern? A. Tia smiled as her son described the goal he had made in soccer. B. Marie repeated her husband's words to make sure she understood what he meant. C. Tyler took a moment before he replied to the police officer's request. D. Joel immediately recognized the panic in his mother's voice. E. None of the options are correct.

Joel immediately recognized the panic in his mother's voice

Which of the following is an example of a country with a P-time orientation?

Nicaragua

A recent study found that 36.1 percent of people reported exclusively using how many listening styles across all of their interpersonal encounters?

One A recent study found that 36.1 percent of people reported exclusively using a single listening style across all of their interpersonal encounters.

Peyton is struggling to make things work with Hannah, his new lab partner who has just moved to the United States from Germany. Whenever Peyton asks Hannah to complete part of an assignment, she says yes, but then fails to do it. Later, when he asks her what happened, Hannah just smiles politely and avoids eye contact. Which of the following behaviors would indicate that Peyton is practicing attributional complexity in relation to Hannah?

Peyton wonders if his cultural differences with Hannah are affecting their communication. This is an example of practicing attributional complexity because Peyton is seeking to understand the larger forces, such as cultural differences, that may be affecting his ability to communicate effectively with Hannah.

Rachel and her boyfriend Rob had an argument about their weekend plans. If Rachel and Rob experience emotions from a Western cultural perspective, which of the following is most likely to happen during the argument?

Rachel has difficulty expressing her anger, but Rob doesn't.

Lucas is giving a presentation at an assisted-living facility where many of the residents either speak little English, or consider it their second language. What should Lucas do to adapt his presentation to his audience?

Speak clearly, in a normal tone of voice, and invite a bilingual resident to help translate any of his points that seem unclear

A citizen living in an individualistic culture is more likely to openly protest the government than a citizen living in a collectivistic culture. A. True B. False

True

Applying attributional complexity will help you strengthen your intercultural competence. A. True B. False

True

Which of the following is NOT part of the listening process? A. receiving stimuli B. attending to stimuli C. understanding D. waiting E. responding

Waiting

emotional contagion

When the experience of the same emotion rapidly spreads from one person to others, this is known as emotional contagion.

What is a mnemonic?

a device that aids memory

Renaldo dislikes attending school board meetings because he finds the board members' speeches long-winded and tedious. Renaldo's listening style in this situation would best be described as which of the following? A. action-oriented B. time-oriented C. people-oriented D. content-oriented E. place-oriented

action-oriented

Which of the following types of ineffective listening is characterized by attending to what others have to say for the sole purpose of attacking them? A. selective listening B. eavesdropping C. pseudo-listening D. aggressive listening E. narcissistic listening

aggressive listening

Zhou and Liang are a Chinese American couple. Each of them emigrated to the United States from China to attend college. Knowing they were raised in a traditional Chinese culture, you can surmise that Zhou and Liang

are unlikely to express their positive emotions for each other.

Frankie conveys his interest in his partner's story by making comments such as "uh-huh," "yes," and "really." Which of the following feedback behaviors is Frankie using? A. negative feedback B. back-channel cues C. immediacy D. interest E. none of the options are correct

back-channel cues

If you engage in pseudo-listening too often, others will most likely conclude that you are

dishonest and disrespectful. If others realize that you have a habit of pretending to listen to them, they will most likely begin questioning your integrity and honesty. They will also be less willing to share information with you.

Intentionally and systematically setting up a situation in order to listen to a private conversation is called which of the following? A. selective listening B. eavesdropping C. pseudo-listening D. aggressive listening E. narcissistic listening

eavesdropping

Ricky finds out that he got a big promotion at work and immediately calls his wife Sharon to tell her. Sharon is so excited that she then calls her mother and sister to share the great news. This is an example of

emotion contagion

Tracey had a minor accident while driving her mother's car and now has to have the difficult conversation with her mom, explaining what happened. Tracey decides to take care of the situation right away, taking full responsibility for the damage. This is an example of

emotion management

David found out on a visit home that his mother is ill. As soon as he returns to his college campus, he goes to his girlfriend's house and shares the news with her, along with his worries and fears. David is engaging in

emotion-sharing

Emotion-sharing may lead to ________, when the experience of the same emotion rapidly spreads from one person to others.

emotional contagion

Lance prides himself on his ability to see things from others' perspectives. He truly feels compassion regarding others' emotional states, and is often sought out by his friends for advice and comfort when they are in emotional crisis. Lance exemplifies which skill that is associated with high degrees of emotional intelligence?

empathy

Lee interacts with immigrants from several countries and cultures in his college business classes. While he tries to understand his classmates, he finds himself explaining that they should learn Standard English if they want to succeed in college and in this country. In this example, Lee is demonstrating

ethnocentrism

________ is the belief that one's own cultural beliefs, attitudes, values, and practices are superior.

ethnocentrism

As a culture, Americans exhibit people- and content-oriented listening styles. A. True B. False

false

Men are more likely than women to use content-oriented listening styles. A. True B. False

false

Mental bracketing means using verbal and nonverbal behaviors to communicate attention and understanding. A. True B. False

false

Most people are adept at adjusting their listening style. A. True B. False

false

Selective listening is attending to what others say for the purpose of attacking them. A. True B. False

false

The best strategy for dealing with an aggressive listener is to challenge them. A. True B. False

false

Joan has an M-time orientation. This makes her MORE likely to

feel annoyed about waiting in line

Kevin prefers to spend his free time with a group of friends, attending sporting events or just hanging out. He copes well with stress and generally has a positive outlook. Which of the following BEST describes Kevin's personality?

high-extraversion

Martha has a tendency to focus on every bad thing that happens, and her friends think she wastes a lot of time dwelling on and relating her negative emotions, rather than relaxing and trying to see the bright side. Martha is most likely characterized by

high-neuroticism.

Which of the following personality types reports more frequent negative emotions than low-neurotic people and rates themselves as less happy overall?

high-nuerotic

Paul receives a text message from his lab partner that says, "You messed up this whole lab!" Paul knows he didn't ruin the lab, and thinks his lab partner should talk to him about it rather than send him rude messages. Paul responds to his partner in anger, and they then don't speak for the next few days. What aspect of online communication most likely contributed to this communication?

invisibility

Because you do not share a physical context with the people with whom you are communicating, online communication can provide you with a sense of

invisibility.

According to the Stereotype Content Model, prejudice is essentially based on

judgement

Larry is the head of the student government on campus. He gets a lot done, but those who work with him on the student council consider him a bully. Larry is willing to be mean and bossy if it gets people to do what he wants. Larry exhibits which of the following?

low-emotional intelligence

Fuyu loves the limelight, and as long as she's in it, she will fully participate in the conversation and provide positive feedback. However, once the topic of conversation shifts to something else, Fuyu either tries to redirect it back to herself, or gets angry and pouts. Which of the following best describes Fuyu's type of listening? A. selective listening B. eavesdropping C. pseudo-listening D. aggressive listening E. narcissistic listening

narcissistic listening

Which of the following rules should NOT be followed to effectively display positive feedback during interpersonal encounters? A. make feedback obvious B. make feedback appropriate C. make feedback clear D. make feedback immediate E. none of the options are correct

none of the options are correct

Habitually multitasking online is likely to cause which of the following? A. a problem receiving information when offline B. potential erosion of your capacity for sustaining focused attention C. a loss of short-term memory D. elevated attention both online and offline E. inability to practice mental bracketing

potential erosion of your capacity for sustaining focused attention

The ability to influence or control people and events is called

power

Horace has always lived in a city and believes that people who live in rural areas, not only lack sophistication, but also waste resources like gasoline because they drive more than city dwellers. Horace's attitude toward rural residents could be described as

prejudice

When stereotypes reflect rigid attitudes toward groups and their members, they become

prejudice

Emotion is ________, or triggered by our perception of outside events.

reactive

Mary is very vocal about her feminist beliefs and challenges anyone who refers to her as a "girl," explaining that the term "girl" is demeaning. Which of the following is true of Mary?

she clearly expresses her co-cultural identity

Patrick's father died two weeks ago. Patrick's best friend Jim has offered to talk on more than one occasion, but Patrick wasn't ready. Now that he is, Jim suggests they meet at his house for lunch one afternoon when they both have open schedules. This is an example of

supportive communication

Eloise called her best friend, Keisha, in a fit of rage after finding out that her roommate forgot to pay their rent. Eloise explained that her roommate was thoughtless, irresponsible, and stupid. Keisha listened quietly because she understood that Eloise just needed to vent. Which of the following was Keisha's purpose for listening? A. to comprehend B. to support C. to analyze D. to appreciate E. to discern

to support

Originally from New Zealand, Simon has moved to Mexico to take a new job. Knowing that Simon is from a low-power-distance culture, you can surmise that Simon will

treat his subordinates as equals. As a New Zealand native, Simon comes from a low-power-distance culture, so he will be more inclined to treat everyone as his equals, including those who work under him in the corporate chain of command.

A provocateur is an aggressive online listener. A. True B. False

true

Eavesdropping is listening in on private conversations. A. True B. False

true

Exposure to noise pollution is a frequent cause of hearing impairment among young adults. A. True B. False

true

In collectivistic cultures, people- and content-oriented listening styles are emphasized. A. True B. False

true

Paraphrasing is simply restating what has already been said. A. True B. False

true

The extent to which information is attended to and received is largely determined by its salience. A. True B. False

true

To be an active listener, it is necessary to be comfortable using all four listening styles, depending on the situation at hand. A. True B. False

true

Which of the following concepts means interpreting another person's communication by comparing newly received information to past knowledge? A. information receipt B. attention C. understanding D. waiting E. responding

understanding

Alex has repeatedly asked his roommate Jill not to park in his parking space, not to use his computer without permission, and not to go into his room without knocking. When he comes home from school to find Jill in his room watching TV, Alex loses control. He yells at Jill nonstop for at least ten minutes, and she leaves his room in tears. Alex's reaction is most likely an example of

venting

Which of the following is the best strategy for overcoming selective listening? A. creating a mnemonic device to recall details B. processing the most salient aspects of an encounter C. learning strategies for listening to everything D. dealing with the root causes of aggression E. working on gradually attending to more information

working on gradually attending to more information