Comm ch 7

movie

According to renowned listening expert Rebecca Shafir, in order to be a better listener, individuals need to understand another person's "_____."

understanding

After listening to her sister describe what had happened at work that day, Monica realized she was now supposed to try and figure out if this was a good thing or a bad thing for her sister. Which stage of listening does this represent?

ethical

Anderson's friend was making suggestive comments about a classmate, but Anderson refused to acknowledge his remarks because they were crude. This describes a(n) _____ challenge associated with listening.

lurking

As social media continues to be a vital part of communication, some communication experts have added the term _____, or following social media posts without responding, to their definition of listening.

evaluating

Assessing your reaction to a message.

_____ listening is based on Eastern philosophy and Zen Buddhism.

_____ listening is based on Eastern philosophy and Zen Buddhism.

informational

Because they require you to pay attention to content, _____ listening skills are especially important in a college classroom.

Focus on the speaker's words, not your own thoughts.

Deandra learns she must work to improve her listening habits in her courses in order to be successful in college. Which of the following strategies should she adopt?

selective

Drew chooses to change the channel instead of listening to the media shows that make fun of celebrities. He is engaging in _____ listening.

it is their primary communication activity

For college students, learning about listening is especially important because _____.

cardiovascular health

Health psychologist James J. Lynch conducted research that established a connection between human interaction, which includes listening, and _____.

respond

In the listening process, when you _____ you show others how you regard their message.

understanding

Interpreting the messages associated with sounds or what the sounds mean.

responding

Showing others how you regard their message.

increased blood and oxygen to the brain

Some studies show that attentive listening can actually lead to _____.

outgoing; conscientious

Studies have shown that people with higher-pitched voices tend to be judged by others to be more _____, but less _____.

trustworthy

Sunil must promote one of his employees to staff manager. He decides to look for someone who has good listening skills because he knows this will help others perceive the new manager as _____.

hearing

The _____ stage of listening occurs when listeners pick up the sound waves directed toward them.

identify our poor listening behaviors

What is the essential first step in improving our listening skills?

evaluating

When 16-year-old Juno tells her parents that she is pregnant, they feel disappointed but respond with support. Their disappointment is an example of what part of the four stages of listening?

responding

When his spouse walked in the door and said, "Guess what happened today?" Evan just shrugged and shook his head instead of answering. Which stage of listening is Evan using?

evaluating

When you assess your reaction to a message, you are in the _____ stage of listening.

listening style

A set of "attitudes, beliefs, and predispositions about the how, where, when, who, and what of the information reception and encoding process" refers to _____.

content

Nadia would rather engage in a debate on a topic than listen to a speech about it. She is a(n) _____-oriented listener.

context

Paula listens to her manager very intently so as not to miss anything she needs to do. Yet when she talks to her mother, Paula listens sympathetically when her mom says she isn't feeling well. This demonstrates how _____ plays a role in listening.

psychological

Preoccupation and boredom are examples of _____ barriers to listening.

responding to it

The four phases of listening as described in the text include hearing, receiving information, constructing meaning from it, and _____.

Better listening is linked to enhanced personal relationships.

The idea that having better listening skills leads to fewer misunderstandings, and a sense of well-being for us and those we care about, demonstrates which benefit of improved listening?

listening

The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

hearing

The sound waves that a person picks up when something heavy falls to the floor are part of the _____ stage of the listening process.

hearing

The stage of listening when listeners pick up the sound waves directed toward them.

Having better listening skills can improve memory.

Which of the following best demonstrates how listening has a positive impact on the brain?

the willingness to place your agenda lower on the priority list than the speaker's

Which of the following is a component of mindful listening?

Will anyone else know if I listen to this message?

Which question is unimportant when making an ethical decision to listen to information that was not intended for you?