Comm - ch. 8

Situation Analysis: Identifying Emotions Olive is a senior in college and she has a plan. She has spent the last four years working as a research assistant in a lab in addition to maintaining a high grade-point average. It is her last semester of school, and she is waiting to hear back from her preferred graduate program. She feels like her life will be complete if she is accepted to the program—and if her boyfriend for the last three years finally proposes. Olive and Jozef have talked about getting married after Olive graduates, but recently they have been fighting a lot. Jozef feels Olive has a short temper and takes her stress out on him. Olive decides to seek counseling to deal with her emotions so that Jozef will propose. During the weeks that follow, Olive loses her job at the lab because she talks back to the lab manager. Soon after, Jozef breaks up with Olive. In counseling, Olive confesses she is confused about her feelings and does not know why she keeps blowing up at people. Olive's counselor suggests she start writing down in a journal any physical changes she experiences before "blowing up" at others, as well as recording her corresponding thoughts and emotions. *By asking Olive to write down her experiences in a journal, Olive's counselor is asking her to take stock of the situation. For Olive, this might include which of the following?

All of these choices are correct.

Which of the following is true of the relationship between environment and emotional expression?

People living in warmer climates are more emotionally expressive than those living in colder climates.

Which of the following is not a hostile emotion?

fear

Which of the following is not one of Guerrero's categories of emotion?

fearful and scared

Sandra is in the process of dealing with emotions associated with the loss of her grandmother. Which of the following is she most likely experiencing?

grief

Although Drew was saddened by his grandfather's death, he acted indifferent during the funeral. Which of the following display rules is governing Drew's behavior?

inhibition

Rashaad recently met an exchange student from Southeast Asia. When he learned that the exchange student routinely drank chicken blood, he felt so disgusted he thought he might vomit. Rashaad's reaction is the result of which of the following components of emotions?

social and cultural

Antonio starts work for a new company today, but he is especially concerned that he will not make a good impression on his boss and his coworkers. This is an example of

social anxiety.

**Which of the following is an example of Magalie being in a mood?

when she felt reluctant to meet new people

Abby scored much higher than her boyfriend, Julian, on a test of emotional intelligence. Which of the following would support these findings?

All of these choices are correct.

Which of the following demonstrates the hostile emotion of contempt?

As Kim related her story, Baird rolled his eyes and laughed sarcastically

Which of the following is true about emotions and communicating online?

Emotions can spread by communicating online, just as in face-to-face communication.

Max and Alex are romantic partners who interact on a daily basis. Their interactions have allowed their love and passion for each other to grow. Love and passion are examples of which of the following components of emotion?

social

**Why did Kai think it was strange that the team did not feel shame about the loss of the contract?

In Asian cultures, it is common to feel shame when people do not meet expectations.

Which of the following statements about men and emotional expression is true?

Men's lack of emotional expressiveness can be advantageous in some circumstances.

Situation Analysis: Emotion and Mood A few months ago, Magalie left her relatively small town to attend her first year of college in a major city. She considered herself to be an easy-going, happy person. However, when Magalie arrived at school, she experienced a series of awkward moments that left her feeling very self-conscious. She went to her first class to find that it had been moved to a different building. By the time she got to the new location, she was late and was forced to walk to the front of the class to take a seat. Although she normally considered herself to be quite savvy, she kept making mistakes, such as getting on the wrong bus and leaving her cell phone in the library. Each time something like this happened, she felt sick to her stomach and flushed. Magalie began to look forward to the weekends, when she could go home to see her family and hang out with her friends from high school. As the weeks passed, Magalie adapted to life at the university and did not have any more mishaps. However, Magalie started to feel reluctant to meet new people. This continued for several weeks and she became increasingly withdrawn. *What emotion(s) was Magalie most likely feeling that led her to make so many mistakes and to feel sick to her stomach?

She felt anxious.

Chayson and Lily have been married for thirty-five years. Which of the following statements most likely describes their relationship?

Their passion has decreased over the course of their relationship.

Corinne received an unfavorable review from her boss. Although she was upset and angry, she analyzed the evaluation to determine how she might improve her work performance. She also reminded herself that one unfavorable evaluation would not cause her to get fired. This is an example of which of the following emotional communication skills?

emotional reappraisal

**Another way for Olive to deal with the negative emotions she is experiencing is called

emotional reappraisal.

Your boss e-mails you to make sure you are working over the weekend on the big project that is due next week. Your daughter is having a birthday party that weekend and you are furious with your boss for checking in with you this way and for his unreasonable expectations. If you express your emotions in this situation with the de-intensification display rule, how would you most likely respond?

You would tell him it is a little frustrating to have to work on an already busy weekend.

Dion enjoys the feeling of fear he gets when he watches horror movies. His enjoyment is an example of

a meta-emotion.

Alejandro feels sad, but he doesn't know why he feels this way, nor can he remember any event that caused him to feel sad. His feeling is an example of

a mood.

Gerald has a lot of trouble expressing his emotions and is often referred to as "cold" by his friends and family. He feels emotions, but is baffled by them. This makes it difficult for Gerald to meet women and maintain a relationship. Which personality trait most likely inhibits Gerald's level of emotional intelligence?

alexithymia

Marcus refuses to converse with the checkout person at the grocery store because he feels he is better than checkout personnel. This is an example of

contempt.

Kai's partner recently had an affair and moved out of their apartment. Kai is telling everyone he is fine, and he is acting as if nothing happened. Which of the following stages of grief is Kai most likely in now?

denial

Patrice has the ability to understand and express emotions accurately and to manage her emotions. This represents her

emotional intelligence.

It is the middle of exams week, and you still have three exams left to take. You also have to work a long shift tonight and you feel a cold coming on. You're stressed to the max, but when your mom calls and asks how you are doing, you just say, "I'm hanging in there." This is an example of

inhibition.

Sara feels that her relationship with her husband is threatened because he constantly has to work late with his very attractive female boss.

jealousy

Carl smiled at Katarina before he sat down next to her at a party. He then proceeded to converse with her and touched her arm occasionally during the interaction. Which of the following best describes what Carl is feeling?

liking

Rew really enjoyed spending time with Chris and hoped that someday their relationship would grow deeper. What joyful/affectionate emotion does this illustrate?

liking

Amanda made sure she cried in front of all of her friends and did not go to work for a few days after her boyfriend dumped her, even though she actually felt relieved she was no longer in the relationship. Which of the following display rules does this demonstrate?

masking

Lijiang feels joy, surprise, excitement, and attraction when she sees or thinks about Chen. Which of the following describes Lijiang's emotion?

passion

Situation Analysis: Multidimensional Aspects of Emotion Kai works for a large, international consulting firm in Japan. His company is sending him to New York to work with a team of consultants on a joint venture. This will be Kai's first time working in the United States, and he's admittedly nervous about it. On the flight over, he feels queasy the whole time and cannot eat anything. But rather than focusing on his anxiety for the entire flight, he decides to spend the time preparing for the meeting with the consultants and brushing up on American culture. When he arrives at the office for the first time, his palms feel sweaty and he can feel his heart thumping. His nerves quickly dissipate, though, when he realizes how friendly everyone is. His new colleagues welcome him with warm smiles, firm handshakes, and pats on the back. He feels genuinely happy when he gets to his first meeting. At the beginning of the meeting, Kai's colleagues start talking about a big contract they recently lost. Kai is shocked they are even talking about it. In Japan, such a failure would never even be discussed. Instead of being ashamed, the team seems to accept the loss and resolves to do better next time. Once the meeting starts, Kai is surprised to hear his American colleagues speak their minds and show their disapproval of others' ideas with nonverbal cues like rolling their eyes and shaking their heads. *Kai's upset stomach and sweaty palms are examples of which kind of component of emotions?

physiological

The hormonal and cardiovascular effects of emotions are examples of which of the following components of emotions?

physiological

Joy, sadness, anger, fear, surprise, and disgust are all examples of which of the following types of emotion?

primary