Comms Leadership; Chapter 5 Quiz
Which of the following characteristic of network liaison
A liaison is not a member of a group but links two groups together
Which of these is an example of horizontal or lateral (peer) communication?
A shift manager provides the next shift manager with production details after the shift.
Organizational charts are accurate representations of how communication actually works in organizations.
False
Upward communication distortion is always the result of conscious efforts to deceive management.
False
A manager should be concerned about people who are identified as isolat es or isolate pairs in an organizational network for what reason?
Isolates tend to be people who leave the organization and must be replaced
Which of the following is not true of a network approach to studying communication channels?
It includes people external to the organization rather than just internal members.
Which of the following is not true of grapevine or informal communication?
It tends to be more inaccurate than accurate.
Which of these is an example of integrative communication?
Managers and subordinates from two departments serving on a temporary committee look into ways to improve coordination between the departments.
Which of the following is a common problem with upward communication?
Only positive information is usually reported.
Which of the following is not a common problem with upward communication?
Same level managers share information with each other.
A coalition is a network group with which of the following characteristics?
They join together temporarily to accomplish something and then disband.
A common strategy for collecting network data involves asking employees, "Who have you communicated with in the last week in this organization?"
True
An organization characterized by strong network '"multiplexity" might have employees who work together, volunteer together, and attend the same religious service.
True
Supervisors believe they communicate more information than subordinates perceive they receive.
True
Upward communication can be stifled when subordinates fear retribution from management.
True
A person who has a multiplex linkage
communicates to someone about multiple topics such as work and social
Which of these is not a possible use of downward communication?
feedback to upper management
A network approach to studying communication channels is different from a traditional communication channel approach because
it examines who actually communicates rather than who is supposed to communicate
Which of these is a possible use of downward communication?
reasons for doing jobs certain ways
According to the bank teller study, the outside tellers were leaving the organization much more frequently because
they were isolated from the communication network.
