Communication Quizzes & Answers

Emily is having serious problems with her family. She is extremely distressed, so she asks you to come over to her house to talk about it. At one point in the conversation she says: "My family doesn't understand me. Everything I like seems to go against their values. Even though I know they love me, they don't accept me for who I am." Which of the following would be the most effective supportive response in this situation? A)"Don't worry. Everything will be alright." B)"Why do you think they feel that way? Did you do something to offend them?" C)"I can see you're hurting right now. I'm sorry. I know how important your family is to you." D)"Well, you know what they say. Families are like fudge—mostly sweet with a few nuts." E)"I think what's really bothering you is that you feel they aren't respecting your choices."

"I can see you're hurting right now. I'm sorry. I know how important your family is to you."

Language use can reflect a speaker's willingness to take responsibility for his or her statements. Which of the following categories of statements reflects the highest amount of speaker responsibility? A)"It" statements B)"You" statements C)"They" statements D)"I" statements E)"We" statements

"I" statements

Jamal announces to his wife, Sarah that he's decided to go on a trip with his friends to Las Vegas. They are set to leave in two days. Sarah angrily replies, "If that's what you want to do, its fine by me." What would be the best way for Jamal to respond to this statement? A)"I appreciate you letting me go and for being so understanding about this." B)"Are you okay? What's the problem?" C)"It sounds like you aren't too keen on the idea of me going on this trip. Am I right?" D)"Maybe you can spend some time with your sister while I'm away. I'm sure you'd have a good time." E)"Don't worry. I'll be back before you know it, and then we can spend some time together."

"It sounds like you aren't too keen on the idea of me going on this trip. Am I right?"

Which of the following options is considered to be the ideal number of main points in a formal outline? A)1 or 2 B)3 to 5 C)5 or 6 D)7 or 8 E)8 or more

3 to 5

According to researchers, on average, what percentage of information can a person remember after immediately hearing it? A)10 percent B)35 percent C)50 percent D)65 percent E)85 percent

50 percent

Which type of follower is energetically and passionately engaged but sometimes has difficulty compromising and getting along with others? A)Participant B)Activist C)Isolate D)Diehard E)Bystander

Activist

Which of the following is an accurate statement about first impressions? A)First impressions are not useful and have little impact on the way we respond to people. B)The impressions we develop when we first meet a person never change. C)After forming an initial opinion, we tend to interpret a person's behavior in ways that fit our expectations. D)First impressions are a way of stereotyping others and a means for controlling our environment. E)Our first impressions cause others to behave in ways that fit our expectations.

After forming an initial opinion, we tend to interpret a person's behavior in ways that fit our expectations.

Which of the following speech subjects would be best organized in a cause-and-effect pattern? A)A plan with different consequences for each of several well-known groups B)A proposal for a specific plan of action to address an issue C)A suspenseful narrative that could draw an audience's interest D)An address involving one memorable sentence that applies to each point E)An explanation of the results of a scientific experiment

An explanation of the results of a scientific experiment

Writing a firm letter to a harasser insisting that the behavior stop is an example of which of the following styles of conflict? A)Nonassertive B)Aggressive C)Assertive D)Passive-aggressive E)Indirect communication

Assertive

You are the creative director for a successful advertising agency. An important client has requested that your agency come up with a new ad campaign for one of their most popular products. Account services wants to be able to present this campaign to the client in two days. This has the potential to be an incredibly stressful project. Which type of leadership style might be most effective if you want to complete the project by the deadline? A)Democratic B)Impoverished C)Nominal D)Laissez-faire E)Authoritarian

Authoritarian

Which leadership style relies on legitimate, coercive, and reward power to influence others? A)Situational B)Laissez-faire C)Authoritarian D)Democratic E)Task-oriented

Authoritarian

Alicia spends all day at work on the Internet and then all night on social networking sites looking at the many interesting things her friends have been doing. She hasn't been seeing her family or friends, nor has she been getting out of the apartment. Moreover, Alicia is becoming depressed and is starting to dislike her life. What is the best advice you could give Alicia right now? A)Stop going online altogether B)Stop visiting social networking sites C)Seek help from a psychologist D)Better regulate time spent on the Internet E)See her family and friends more often

Better regulate time spent on internet.

_________ words have more than one correct dictionary definition. A)Relative B)Overly abstract C)Jargon D)Equivocal E)Behavioral

equivocal

Which of the following is an example of a coculture? A)Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland B)The grandchildren of immigrants who are aware of their grandparents' homeland but do not connect with the customs or language of that country C)Children of immigrants living in America who are not immersed in American culture, embodying, instead, the customs and communication of their parents' homeland D)Children of immigrants who are immersed in American culture and no longer identify with customs of their parents' homeland E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland

Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland

Which of the following best characterizes the relationship between culture and cocultures? A)The dominant culture determines the overarching characteristics of a coculture. B)Cocultures are both part of and exist alongside the larger culture. C)Cocultures are a lesser part of the dominant culture. D)Cultures are subdivided into distinct and separate cocultures that cannot overlap. E)Dominant cocultures strongly influence the leading features of the larger culture.

Cocultures are both part of and exist alongside the larger culture.

According to most structured problem-solving approaches developed in the last century, which of the following steps should be the first task of a problem-solving group? A)Determine the group's goals B)Develop a large number of possible solutions C)Gather relevant information D)Identify supporting and restraining forces E)Word the problem as a broad, open question

Determine the group's goals

Which of the following elements is essential in the introduction of an informative speech? A)Use transitions, internal summaries, and internal previews. B)Limit your division of main points to three to five sub points. C)Provide your audience with a memory aid. D)Remind your audience members of the importance of your topic to them. E)Establish the importance of your topic to your audience.

Establish the importance of your topic to your audience.

David and Chelsea are having an argument. During the course of the argument, Chelsea reveals that she is upset with David because he spends too much time at work and not enough time with her. She says she feels abandoned and lonely and needs support. David tries to reassure Chelsea, but nothing he says seems to make a difference. What would be the most appropriate course of action for David to take at this moment? A)Continue talking until Chelsea feels reassured that he's not abandoning her B)Recommend that they take a break from the relationship C)Walk away and continue the conversation when they can discuss the problem rationally D)Give Chelsea advice to help her with her loneliness E)Express empathy for Chelsea

Express empathy for Chelsea.

Kiley tells Luke, "I wish you wouldn't leave your dishes in the sink." What still needs to be answered to make the statement a behavioral description? A)Who is involved? B)In what circumstances does the behavior occur? C)What behaviors are involved? D)What is the context? E)Why did it happen?

In what circumstances does the behavior occur?

Which of the following is the first step in win-win problem solving? A)Solicit your partner's needs. B)Make a date to discuss. C)Describe your problem and needs. D)Identify your problem and unmet needs. E)Negotiate a solution.

Identify your problem and unmet needs.

Telling someone you have no interest in dating that you're busy in order to spare their feelings is an example of which of the following styles of conflict? A)Nonassertive B)Direct aggression C)Direct communication. D)Passive aggression E)Indirect communication

Indirect Communication

Which of the following would be best described as a passive-aggressive response? A)Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise. B)Alex promises his father that he will clean his room and cleans it. C)Jane's father asks her to clean her room and she ignores him completely. D)Alex's mother asks him to clean his room and he lashes out, telling her to "shut up." E)When Jane's mother asks her to clean her room, Jane calmly explains that she has a lot of homework to do and will try her best to clean her room tomorrow.

Jane promises her mother that she will clean her room, then repeatedly fails to fulfill this promise.

Jeff is invited to a party at his best friend's house. Jeff does not like parties and would prefer not to go. However, it's his friend's birthday, and he knows that his friend will be mad if he doesn't show up. Still, he expects that he will have a horrible time. Using your understanding of self-fulfilling prophecy, choose the scenario that best predicts how Jeff will handle this situation. A)Jeff will go to the party, socialize with his friends, and have a good time. B)Jeff will stay home and watch a movie. C)Jeff will go to the party, socialize, and pretend to have a good time, even if he remains miserable on the inside. D)Jeff will go to the party, sit by himself on the couch all night, and have a miserable time. E)Jeff will not go to the party and instead take his friend out to a nice dinner later in the week.

Jeff will go to the party, sit by himself on the couch all night, and have a miserable time.

Laura is talking to her grandma on the phone. She says loudly and slowly in a sing-song voice: "Oh, Grammie, you're so cute. Now, make sure to take out the doggie later. You don't want him to have a poopy on the floor. He'll have to go to the bathroom. Remember, take him out." Which of the following best explains why Laura is speaking to her grandmother in this manner? A)Grandma has trouble remembering and communicating because she's older. B)Laura has difficulty articulating herself using adult vocabulary. C)Grandma has a limited vocabulary and has trouble hearing due to her age. D)Laura wants to make an impression on Grandma so she remembers to take the dog out. E)Laura assumes Grandma has trouble communicating because of her age.

Laura assumes Grandma has trouble communicating because of her age.

Lisa doesn't see herself as being very smart. Today, at school, Lisa finds out that she received a high grade on her history exam. One of her classmates congratulates her, to which Lisa responds, "It was just dumb luck. The professor must be an easy grader." What is the most likely explanation for Lisa's response? A)Lisa has low self-esteem. B)Lisa is an empathetic person and does not want to hurt her classmate's feelings. C)Lisa is shaping the situation to fit her self-concept. D)Lisa is trying to manage her identity. E)Lisa is engaging in self-fulfilling prophecy.

Lisa is shaping the situation to fit her self-concept.

Which of the following is an accurate statement about listening? A)Hearing and listening are the same process. B)Listening is an automatic and natural process. C)Faulty assumptions do not interfere with listening. D)Listening is a skill that needs to be learned. E)People remember most of what they hear.

Listening is a skill that needs to be learned.

Bill accepts Joe's uncomfortable quirkiness because Joe makes him laugh a lot. Based what we know, what can be inferred? A)The rewards of Joe's humor outweigh the cost of his quirkiness. B)Their similarities outweigh their differences. C)Bill respects Joe. D)Bill has a respect for Joe. E)Bill wants to control Joe.

The rewards of Joe's humor outweigh the cost of his quirkiness.

How do online support groups differ from face-to-face supportive encounters? A)Online support groups typically discuss a wide range of topics. B)It is easier to express empathy in online support groups than in person. C)Online support groups allow anonymous self-disclosure. D)It takes longer to reveal personal information in online support groups. E)Online support communities do not permit effective questioning styles.

Online support groups allow anonymous self-disclosure.

Anita had received some upsetting news just before beginning her shift as a waitress. All evening long, Anita was taking people's orders incorrectly. She was also having trouble listening to her manager's direction. Which reason best explains Anita's poor work performance? A)She was doing too many things at once. B)She wasn't putting effort into her work. C)She was receiving too much information at once. D)She was having a problem with psychological noise. E)She was having a problem with physical noise

She was having a problem with psychological noise.

We often seek out people who can give us rewards that are greater than or equal to the costs we encounter in dealing with them. This describes the __________________. A)Equality Theory B)Attraction Theory C)Interaction Appearance Theory D)Communication Theory E)Social Exchange Theory

Social Exchange Theory

Iris is studying abroad this semester, and she doesn't want to be out of touch with the culture in the country she's visiting. Which of the following observations of nonverbal behavior would suggest to her that the culture there is polychronic? A)Students arrive slightly early to parties B)Students line up outside classrooms shortly before lectures C)Students pack their bags to leave as soon as lectures end D)Students stay in class after lectures have finished E)Students take detailed notes during lectures

Students stay in class after lectures have finished

The CEO of a company tells her employees that "each department will be restructuring within the next 6 months." A department head in the same company tells employees that the department will sustain layoffs within the next six months. How do the statements compare? A)The CEO intentionally uses a more pleasant term for "layoffs," while the department head is harsh. B)The CEO is more emotionally responsible toward her employees, while the department head is harsh. C)The CEO intentionally uses a vague term for "layoffs," while the department head is direct. D)The CEO intentionally uses a more ethically responsible term for "layoffs," while the department head is direct. E)Both statements are vague.

The CEO intentionally uses a vague term for "layoffs," while the department head is direct.

The leader of a political party says a rival political party is "irresponsible because they are destroying the livelihood of millions of Southwestern ranchers with their policies." An economist not affiliated with any political party cites data saying that the same ranchers "have sustained a 5% increase in taxes when purchasing feed." Which statement best describes how the two statements compare? A)Both statements use emotive language. B)Both statements are most likely facts. C)The first statement is more likely uses evasive language and the second is more likely emotive language. D)The first statement is more likely uses emotive language and the second is more likely a fact. E)Both statements use evasive language.

The first statement is more likely uses emotive language and the second is more likely a fact.

Strolling around the park, you decide to sit down and rest on a park bench. You notice that the park is quite busy today. There is a family playing with their dog, children rollerblading, and a man in a red suit sitting on the bench across from you. People laugh in the distance. Then, a woman quietly sits next to you. Which element in this scenario are you likely going to pay the most attention to? A)The woman who sits next to you B)The children rollerblading C)The family playing with their dog D)The laughing in the distance E)The man in the red suit

The man in the red suit

Analyze the following excerpts from two different scientific speeches: "Data show the Earth is warming at a rapid rate." "The rapid depletion of the planet's protective hydro molecular layer has resulted in a rise in the effects of extraterrestrial solar radiation." Which expert would be most likely to be perceived as credible, and why? A)The first sentence because it is clearly expresses a though. B)The first sentence because it has shorter words and is clearer C)The second sentence because it is based on facts D)The second sentence because it uses more technical jargon and bigger words E)Neither is credible because they are both opinions.

The second sentence because it uses more technical jargon and bigger words

For her speech, Maria wants to persuade her audience to adopt pets from animal shelters. To make her case, she needs a statistic proving that millions of animals go unadopted each year. She finds this statistic on the Animal Welfare League website, which was updated last month. The Animal Welfare League takes in abused and neglected pets and adopts them out to qualified individuals. Why should Maria think twice about using this statistic? A)The information is not relevant. B)The source is not credible. C)The information is not current. D)The source is biased. E)The information is not accurate.

The source is biased.

David and his group are getting together today to work on their class project. This is only the second meeting they've had since they first met three weeks ago. Since then everyone has been enthusiastically working on their own to complete assigned tasks. After reviewing the contributions, though, it's clear that the project is not coming together. The content is fragmented and the individual sections don't fit together well. David's a bit confused about why the project turned out the way it did. As project manager, David kept in contact with everyone during the course of the project and tried to keep the group on track. That being said, which of the following reasons may best explain why the team ended up with this particular outcome? A)Team members obviously did not know what they were doing. B)The team lacked a clear and consistent goal structure. C)There was a lack of interaction among team members. D)Team members did not fully commit to the project. E)David showed ineffective leadership as the project manager.

There was a lack of interaction among team members.

Which model reflects the fact that we usually send and receive messages simultaneously? A)Linear model B)Interactive model C)Interpersonal model D)Transactional model E)Proactive model

Transactional Model

Which of the following statements about communication competence is true? A)Communication competence is a trait we either possess or lack. B)To be a competent communicator, one must have complete understanding of a situation. C)We learn communication competence from our successes and failures. D)Communication competence is an innately acquired behavior. E)Competent communicators look at things from one perspective.

We learn communication competence from our successes and failures.

_________ is an error in logic. A)A fallacy B)Competence C)Evidence D)Emotional evidence E)Charisma

a fallacy

In speaking about the negative effects of using tanning beds, Jordan states, "What I am about to say about UVB rays is important." This is an example of ______________. A)a signpost B)an internal summary C)a statement of preview D)a statement of emphasis E)a banner

a signpost

If you responded to a speaker by saying "Uh-huh" or "I see" and nodding your head in agreement, which function of nonverbal communication would you be using? A)Accenting B)Complementing C)Contradicting D)Repeating E)Substituting

accenting

The ________ fallacy is represented by a speaker who attempts to weaken an opponent's argument by attacking the person's integrity. A)ad hominem B)reduction ad absurdum C)argumentum ad verecundiam D)argumentum ad populum E)post hoc, propter hoc

ad hominem

Momentary expressions that reflect an emotional state are called __________. A)affect displays B)disfluencies C)illustrators D)manipulators E)micro expressions

affect displays

Which types of listeners only pay attention to messages for the purpose of collecting information to attack what you have to say? A)Defensive listeners B)Selective listeners C)Ambushers D)Stage hogs E)Insulated listeners

ambushers

You give a speech about a new technology while using visual aids that show attractive images of puppies. What rule for using visual aids did you most likely break? A)Simplicity B)Size C)Attractiveness D)Appropriateness E)Reliability

appropriateness

Tanya wants to handle customer services at her gym constructively through dialogue. One of her members, Jon, has started an exercise routine that involves lifting dumbbells while he runs on a treadmill. Tanya is worried that Jon will accidentally hurt himself or someone else in the gym. To address the situation through dialogue, Tanya should __________. A)ask for Jon's gym membership to be revoked B)ask Jon about the safety precautions he's taking C)lecture Jon on the dangers of his exercise routine D)recruit several other gym members to confront Jon E)snatch the dumbbells out of Jon's hands while he's running

ask Jon about the safety precautions he's taking

When communicating with person who has disability, you should __________. A)ask questions when you're unsure of what to do B)speak only to the person he or she is with C)assume he or she needs your assistance D)pretend to understand when you have difficulty doing so E)avoid common expressions such as "see you later" or "did you hear about that"

ask questions when you're unsure of what to do.

According to the textbook, which two components must a speaker consider when analyzing a speaking situation? A)Audience and occasion B)Occasion and speaker C)Topic and audience D)Audience and speaker E)Topic and occasion

audience and occasion

Audiences tend to listen more carefully during the __________ of a speech. A)beginning and ending B)main points C)quotations D)sub points E)transitions

beginning and ending

The social penetration model is used to describe which two dimensions of communication? A)Width and breadth B)Breadth and depth C)Depth and height D)Height and width E)Personal and interpersonal

breadth and depth

In the transactional model of communication, individuals who participate in an interaction are known as __________. A)senders and receivers B)transactors C)communicators and receivers D)communicators E)interactors

communicators

The ability to construct a variety of frameworks for viewing an issue is known as __________. A)perspective taking B)self-monitoring C)skill performing D)cognitive complexity E)behavioral complexity

cognitive complexity

The totality of forces that causes members to feel themselves part of a group and makes them want to remain in that group is called __________. A)cohesiveness B)consensus C)focus D)groupthink E)orientation

cohesiveness

Every _______ involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from other parties in achieving their goals. A)conflict B)fight C)relationship D)partnership E)group

conflict

When members in a problem-solving group openly defend their positions and question those of others, they are in the __________ stage. A)brainstorming B)conflict C)emergence D)orientation E)reinforcement

conflict

Julie is having a conversation with her mom. Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. Julie says to her mom: "Why aren't you listening to me? What's the matter?" Julie's remark is an example of a __________. A)critical statement B)counterfeit question C)perception check D)reflective response E)sincere question

counterfeit question

________ refers to the believability of a speaker. A)Credibility B)Competence C)Character D)Charisma E)Charm

credibility

Feelings of confusion, disenchantment, loneliness, and homesickness following entrance into a new culture are collectively known as __________. A)cultural adaptation B)intergroup anxiety C)honeymoon phase D)culture shock E)passive ambiguity

culture shock

Which of the following tasks is most likely to benefit from group input? A)Answering a "help wanted" advertisement B)Deciding where a family should stop for dinner C)Deciding what to drink with dinner D)Finding a word in the dictionary E)Running on a treadmill

deciding where a family should stop for dinner

According to research, which leadership style is most highly correlated with success? A)Authoritarian B)Democratic C)Nominal D)Laissez-faire E)Situational

democratic

_________ is the first step in the basic structure of a persuasive speech. A)Describing the solution B)Describing the problem C)Describing the desired audience response D)Describing the speaker E)Describing the setting

describing the problem

According to the Gibb categories, _________ communication focuses on the speaker's thoughts and feelings instead of judging the listener. A)evaluative B)certainty C)descriptive D)neutral E)controlling

descriptive

Communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called _________________. A)Behavioral tensions B)Linguistic tensions C)Grammatical tensions D)Developmental tensions E)Dialectical tensions

dialectical tensions

Yelling "Shut up!" or "Get it yourself!" is an example of ________. A)direct aggression B)indirect communication C)passive aggression D)direct communication E)descriptive communication

direct aggression

The lack of face-to-face contact in online communication often causes ________, which may make it easy to respond aggressively, without considering the consequences. A)inhibition B)disinhibition C)anger D)resentment E)spontaneity

disinhibition

"Deserter," "Dominator," "Recognition Seeker," and "Aggressor" are all examples of __________. A)task roles B)social roles C)dysfunctional roles D)maintenance roles E)formal roles

dysfunctional roles

"If we don't require people riding bikes to wear a helmet by law, then no one will wear a helmet" best demonstrates which fallacy? A)Either or B)Reducto ad absurdum C)Argumentum ad verecundiam D)Argumentum ad populum E)Ad hominem

either or

Creating a reason for your audience to want to listen and learn from your speech is known as __________________. A)making a thesis statement B)announcing a specific purpose C)eliciting information hunger D)stating a central idea E)persuasive reasoning

eliciting information hunger

The ability to re-create another person's perspective and experience the world from the other's point of view is known as __________. A)sympathy B)assimilation C)perception D)empathy E)identity management

empathy

When we are searching for words to express an idea, we are involved in the process of __________. A)processing B)transmitting C)decoding D)encoding E)assigning meaning

encoding

Michael and Brooke are visiting France for the first time. While they enjoy visiting the museums and historical sites, they can't help but criticize the people and their culture. They specifically wished that more people would speak English and were troubled by the strangeness of French cuisine. Michael and Brooke's behavior best exemplifies __________. A)ethnocentrism B)prejudice C)stereotyping D)Racism E)Discrimination

ethnocentrism

Research shows that the notion that men and women communicate in dramatically different ways is _________________. A)correct B)understated C)exaggerated D)significant E)biological

exaggerated

A stereotype is essentially a (n) __________. A)reasonable generalization B)exaggerated belief C)simple classification D)inaccurate assumption E)representative example

exaggerated belief

A (n) __________ is a specific case used to demonstrate a general idea. A)analogy B)anecdote C)definition D)example E)statistic

example

In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"? A)Initiating stage B)Experimenting stage C)Intensifying stage D)Integrating stage E)Bonding stage

experimenting stage

Which of the following types of speeches is planned in advance but presented in a direct, spontaneous manner? A)Manuscript B)Impromptu C)Memory D)Extemporaneous E)Facilitative

extemporaneous

Your friend gave you confusing directions to a party, which caused you to be late. When you arrived you stated, "Sorry I am late, I'm a terrible navigator." By using this sort of mild self-depreciating humor to defuse a potentially unpleasant situation, you were exemplifying __________. A)cultural identity B)perception checking C)framework D)facework E)reflected appraisal

facework

Listeners are required to determine the truth when there is a proposition of ________. A)fact B)value C)policy D)emotion E)belief

fact

__________ are used in market research by sponsoring organizations to survey potential users or the public at large regarding a new product or idea. A)Breakout groups B)Focus groups C)Forums D)Panel discussions E)Symposiums

focus groups

A group's collective striving for unanimity that discourages realistic appraisals of alternatives to its chosen decision is called __________. A)cohesiveness B)consensus C)dialogue D)groupthink E)participative decision making

groupthink

Which group role reconciles disagreements and reduces tensions by giving group members a chance to explore their differences? A)Conciliator B)Gatekeeper C)Harmonizer D)Supporter E)Coordinator

harmonizer

Research indicates that high-achieving teams __________. A)have a results-driven structure B)establish explicit rules and norms C)have a competitive climate D)emphasize individual goals E)show a balance of task and social roles

have a results-driven structure

You tell a friend, "You must be busy. I'd better let you go," because you want out of the conversation. What type of lie did you use? A)Altruistic lie B)Equivocation C)Euphemism D)Suggesting E)Hinting

hinting

Nonverbal behaviors that accompany and support spoken words are called __________. A)affect displays B)emblems C)identifiers D)illustrators E)manipulators

illustrators

Your teacher unexpectedly asks you to get up and tell the class about your trip to Europe. What type of speech would you be giving? A)Extemporaneous B)Impromptu C)Demonstrative D)Memorization E)Manuscript

impromptu

Audience involvement with a speech by use of participation or volunteers will generally have the effect of ______________. A)distracting some listeners B)decreasing topic relevance C)increasing audience comprehension D)decreasing information hunger E)increasing audience trust

increasing audience comprehension

Bill is talking to Ted when Ted interrupts him. Bill responds to the interruption by saying, "You can care less about anything I have to say!" This is an example of _______________. A)fact B)opinion C)inference D)language E)negation

inference

The decline in efficiency that occurs when there is a shortage of the information that is necessary to operate effectively is called __________. A)brainstorming B)cohesiveness C)groupthink D)information overload E)information underload

information underload

In which stage of the developmental model might using the Internet be especially beneficial for shy people? A)Initiating B)Experimenting C)Intensifying D)Integrating E)Bonding

initiating

An informative specific-purpose statement will usually be worded to stress ___________________. A)knowledge and ability B)knowledge and attitude C)ability and attitude D)ability and interest E)comprehension and goodwill

knowledge and ability

People who exhibit which of the following skills are more likely than others to be hired and promoted? A)Writing B)Listening C)Public speaking D)Persuasion E)Videoconferencing

listening

Suppose that two children are fighting over a toy. Rather than share the toy, one of them decides to break it so that neither of them can play with it. This is an example of what type of problem solving? A)Compromise B)Lose-lose C)Win-lose D)Win-win E)Spiteful

lose-lose

Julia told Kacie that Taylor was "loaded." Kacie took this to mean that Taylor had had too much to drink, whereas Julia had meant that he was very wealthy. This is an example of the concept that __________. A)communication is simple B)meaning is in people, not words C)communication does not always require complete understanding D)communication is not always a good thing E)more communication is not always better

meaning is in people, not words

Cultures that emphasize punctuality, schedules, and completing one task at a time are said to be __________. A)chronemic B)monochronic C)polychronic D)synchronic E)systemic

monochronic

___________ is the inability or unwillingness to express thoughts or feelings in a conflict. A)Aggression B)Non-assertion C)Withholding D)Accommodation E)Avoidance

non-assertion

Complete the following sentence: "Communication is _______." A)a guaranteed panacea B)something that you do to others C)a simple process D)not going to solve all of your problems E)always a good thing

not going to solve all your problems

The domain name of a website can give you valuable information about the website's __________. A)objectivity B)credibility C)currency D)accuracy E)rationality

objectivity

In the question-and-answer period following his speech, Will responded: "If I understood your question correctly, you are asking how I interpret the legal battle. Am I correct?" In this instance, Will is __________. A)equivocating B)evading the question C)not listening D)analyzing the question E)paraphrasing

paraphrasing

According to the textbook, which of these would be a good source of high-interest, up-to-date information? A)Book B)Encyclopedia C)Periodical D)Library catalog E)Almanac

periodical

Which of the following is an unethical practice in persuasive speaking? A)Stating your personal opinion. B)Seeking to influence others' lives in a worthwhile way. C)Accurately citing your sources. D)Telling the truth even if it hinders your argument. E)Persuading someone for your own benefit.

persuading someone for your own benefit

________ is the process of motivating someone, through communication, to change a particular belief, attitude, or behavior. A)Persuasion B)Coercion C)Entertaining D)Educating E)Persecuting

persuasion

"Tobacco companies should be abolished" is an example of a proposition of ________. A)fact B)value C)policy D)actuation E)emotion

policy

If someone's leg begins to ache before it rains, and he assumes that the pain caused the rain, this would be an example of which fallacy? A)Ad hominem B)Reducto ad absurdum C)Post hoc, propter hoc D)Argumentum ad populum E)Either or

post hoc, propter hoc

Which of the following options is an example of majority control in a group? A)A few popular high-schoolers deciding what's "cool" B)A tour guide leading tourists around a city C)A track coach ordering her team to run sprints D)Presidential elections in the United States E)The head chef in a restaurant's kitchen choosing new menu items

presidential elections in the united states

Alan Monroe's Motivated Sequence is an example of which speech organizing pattern? A)Climax B)Cause-and-effect C)Problem-solution D)Time E)Topic

problem-solution

Which of the following behaviors has been identified by researchers as one of the main ways people indicate attraction? A)Avoiding eye contact B)Clearing the throat C)Holding hands D)Prolonged eye contact E)Written communication

prolonged eye contact

Which of the following are organizational principles that should be addressed in the conclusion of an informative speech? A)Establish the importance of your topic to your audience. B)Establish importance of thesis C)Provide audience with a memory aid D)Limit your division of main points to three to five sub points. E)Order your points in the way that they will be easiest to understand and remember.

provide audience with a memory aid

Power that comes from respect, liking, and trust is known as __________. A)referent power B)legitimate power C)expert power D)reward power E)connection power

referent power

To effectively paraphrase a message, one should _________. A)offer his or her own unique interpretation of the speaker's remarks B)repeat the statement without changing the speaker's wording C)reflect the underlying meaning of the speaker's remarks D)make assumptions about what the speaker is saying E)evaluate the accuracy of the speaker's statement

reflect the underlying meaning of the speaker's remarks

Fast or slow, small or large, smart or stupid, and short or long are examples of words of what type? A)Relative B)Slang C)Jargon D)Equivocal E)Behavioral

relative

One of the effective ways a speaker can emphasize important points is by using _________________. A)repetition B)banners C)complex ideas D)instructions E)memory tricks

repetition

Which of the following is an effective technique for concluding a speech? A)Mentioning the research you didn't have time to do B)Finishing the last sub point in your outline succinctly C)Introducing a few final points you haven't made D)Reviewing the points you made in your introduction E)Waiting for the audience to applaud your speech

reviewing the points you made in your introduction

According to the textbook, listening to personal information in everyday conversations is connected to relational __________. A)satisfaction B)conflict C)fidelity D)perceptions E)empathy

satisfaction

Which type of listener only pays attention to the parts of conversation that interest him or her? A)Pseudo listener B)Insensitive listener C)Defensive listener D)Insulated listener E)Selective listener

selective listener

___________ is the process of deliberately revealing information about oneself that is significant and that would not be normally known by others. A)Self-discovery B)Self-disclosure C)Self-dialect D)Self-analysis E)Self-introspection

self disclosure

Math is your weakest subject. On the first day of college algebra you tell the student next to you, "I bet I'll get a D in this course." At the end of the semester you get a D. This result could be an example of __________. A)self-denial B)self-realization C)self-fulfilling prophecy D)self-motivation E)self-actualization

self-fulfilling prophecy

Judy did not correctly complete a task that her supervisor had given her. Judy's supervisor attributed the unsatisfactory result to Judy's failure to listen well or try hard enough. Judy felt that her errors were due to unclear instructions and to her supervisor's failure to allow enough time to complete the task. Judy's explanation is an example of __________. A)self-fulfilling prophecy B)self-serving bias C)perception checking D)identity management E)facework

self-serving bias

Using the term salesman rather than sales representative is an example of __________. A)status language B)racist language C)pragmatic language D)sexist language E)stereotypical language

sexist language

Recent research shows that women often build friendships through shared positive feelings, whereas men often build friendships through _______________. A)Metacommunication B)Catharsis C)Impression management D)Shared activities E)Humor

shared activities

The rule of simplicity states that visual aids ________________. A)should work when needed B)must be appropriate to all the components of the speaking situation C)should be visually interesting and as neat as possible D)should be large enough for your entire audience to see them E)should clarify, not confuse

should be large enough for your audience to see them

Which of the following nonverbal behaviors is least likely to be misinterpreted cross-culturally? A)Avoiding direct eye contact B)Holding hands C)Maintaining social distance D)Making direct eye contact E)Smiling

smiling

The space 4 to 12 feet away from a person is defined as __________. A)intimate distance B)personal distance C)public distance D)social distance E)territorial distance

social distance

Which of the following is valued in a high-context culture? A)Direct communication B)Self-expression C)Social harmony D)Verbal fluency E)Clarity of communication

social harmony

A __________ pattern organizes a speech based on chronology. A)cause-effect B)problem-solution C)space D)time E)topic

space

A __________ pattern organizes a speech by arranging points according to their physical location. A)climax B)problem-solution C)space D)topic E)wave

space

Many teachers suggest that your __________ should have just enough information listed to jog your memory but not enough to get lost in. A)formal outline B)main points C)speaking notes D)visual aids E)working outline

speaking notes

Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. A)spend time with people of different backgrounds B)maintain ethnocentric attitudes C)learn how to live with the uncertainty of intercultural interactions D)spend time acquiring culture-specific information E)develop positive in-group attitudes

spend time with people of different backgrounds.

Julio asked Dolores how her day at work was. She answered him by shrugging her shoulders. Which nonverbal function is Dolores using? A)Accenting B)Complementing C)Regulating D)Repeating E)Substituting

substituting

1.Arbitrary elements used to represent things, processes, ideas, or events in ways that make communication possible are called __________. A)messages B)symbols C)channels D)semiotics E)signs

symbols

"Reflective thinking" refers to __________. A)brainstorming B)communication patterns C)dialogue D)force field analysis E)systematic problem solving

systematic problem solving

Patrice is giving a speech in front of her class. She keeps shifting nervously back and forth. Patrice is not aware that she is shifting, but her classmates are. According to the Johari Window, which window or area would this fall under? A)The open area B)The hidden area C)The blind area D)The unknown area E)The closed area

the blind area

One disadvantage of using your own survey is that __________. A)you are only able to gather information from a small number of participants B)the information gathered from the survey will likely be inaccurate C)it takes too much time to design the survey and collect the information D)the data collected might not have as much credibility as published evidence E)you cannot effectively collect demographic information about your audience

the data collected might not have as much credibility as published evidence

Culture can be best understood as __________. A)a group of people who share the same language and nationality B)the degree to which a person identifies with a group C)the language, values, beliefs, and traditions shared and learned by a group of people D)an interaction between people who share similar characteristics E)a system of beliefs that differentiates one category of people from another

the language, values, beliefs, and traditions shared and learned by a group of people

Which of the following is a primary function of a bibliographic citation? A)To deflect attention from your speech B)To demonstrate the credibility of your source C)To fulfill the requirements of a project D)To indicate where a cited work was published E)To save your audience from having to read further

to demonstrate the credibility of your source

People from an uncertainty-accepting culture would be more likely to __________. A)reject individuals who are different from them B)have less input into the way they perform their work C)reward contributions to group goals and well-being D)value relational harmony and indirect expression E)tolerate people who don't fit the norm

tolerate people who don't fit the norm

The earliest means of human communication is __________. A)attraction B)deception C)distance D)space E)touch

touch

One strategy for managing debilitative communication apprehension is to __________. A)concentrate on your nervousness B)expect to deliver a perfect speech C)focus on your visual aid D)use nervousness to your advantage E)concentrate on your performance

use nervousness to your advantage

When you picture yourself presenting a successful speech before you give it, you are using __________. A)rationality B)a receiver-oriented approach C)substitution D)visualization E)overgeneralization

visualization

When a speaker briefly states the sources of her supporting information, she is using _____________. A)memory tricks B)vocal citations C)signposts D)explainers E)point of reference

vocal citations

Rodrigo relies on his mother to convey information to other family members. Rodrigo's family is interacting through a __________. A)wheel network B)chain network C)all-channel network D)star network E)circle network

wheel network

Which of the following delivery aspects would likely have the greatest impact on your facial expressions? A)The way you articulate your words B)Your rate and speed of speech C)The highness or lowness of your voice D)Your level of involvement and enthusiasm E)The loudness or softness of your voice

your level of involvement and enthusiasm