Comp TIA 1001 Revised

You are diagnosing a problem with a laser printer. When the printer prints, each page has white vertical lines running down it What techniques should you try first?

1 Clean the corona wire 2 Shake the toner cartridge

You suspect that a computer running Microsoft Windows 8.1 has disk errors. The disk partition is formatted as NFTS. You want to check for and try to repair any disk errors

. Chkdsk

Another technician has been unable to correct a problem on a computer and has been passed to you. You want to use a methodical troubleshooting process to help you determine if the original technician missed anything. Arrange the entries in the order in which they should be performed.

1. Identify the problem 2. Establish a theory of the cause 3. Test your theory of the cause 4. Establish an action plan 5. Verify system functionality 6. Document findings, actions, and outcomes

You are helping a customer build a custom computer for video editing. The customer will be editing HD video. The customer is concerned about video throughout and about performance when rendering finished videos What should you recommend? Drag the best component. Choose to the appropriate spot

1. Quad core 2. PCIe x 16 video card 3. 4x3 TB SSD

You are selecting a hard disk drive for use in a video editing computer. The customer plans to edit HD video. Performance is a critical concern What hard drive option should you choose?

3 TB SSD

A business is preparing to convert from wired to wireless networking. Access points need to support a range of at least 150 feet. There is a concern about possible interference because of the number of Blue-tooth devices already in use. Which 801.11 standard should the business select?

801.11n

You are evaluating whether to use Category 5 or Category 6 cable for your network Which statement correctly characterized how category 6 differs from category 5 cables?

? Category 6 cable is certified for gigabit networks

A small business customer is asking your advice about setting up a shared printer in their office. The business has a mixed network with both wired and wireless devices running Microsoft Windows 7, Windows 8, Windows 8.1, and Windows 10. The customer wants to be able tb print from computers connected through wired and wireless connections as well as tablets connecting to the network through wireless connections, the customer wants to minimize customer the effort necessary to set up and occasionally physically relocate the printer. What should the customer set up?

A WIFI Network attached printer

A customer is choosing a processor for a new computer and needs to decide on whether to use a processor that supports hyper-threading or a duel core processor How do the two processor types differ?

A dual core processor provides better performance for multi threaded applications than a hyper threading processor 2 A dual core processor had two independent caches. A processor with hyper threading has one cache

A graphic artist reports that she has trouble drawing correctly on her laptop touch pad. She is used to drawing using pencils. What would you recommend?

A stylus and digitizer

You work for an electronics retailer. Many of your customers purchase components from you to build and optimize computers for specialized applications, such as graphics editing and gaming A customer is building a desktop computer and wants to optimize performance. The computer needs to support the latest generation AMD processers and have as many expansion slots as possible Which type of motherboard should you recommend?

ATX.

Central connection for devices on an infrastructure wireless LAN

Access point

Your client has a router that is connected to the Internet and an Ethernet switch. What additional network device is needed to give your client wireless access to the local area network?

Access point

Which server can act as a centralized authentication server in your network?

Active Directory domain controller

A customer wants to set up a set of speakers and needs to be able to stream sound to them from a smart phone from anywhere in the room. What connection type should the customer use?

Blue tooth

You work as a field engineer. Which tool should you use to verify the continuity, wiring standards and operational status of structure cabling on site?

Cable Tester

You are evaluating whether to use Category 5 or Category 6 cable for your network. Which statement correctly characterizes how Category 6 differs from Category 5?

Category 6 cable is certified for gigabit networks

They have asked you to provide recommendations for configuring system hardware for use as a thin client.

Cellular adapter. No

You support a laptop owner who has been using the laptop at home for several years. Now the user reports that the laptop is unstable and shuts down suddenly after a few hours of use. What should you do first?

Check and clean the CPU heat sink and fan

A customer is installing a multifunction printer in a home office. The customer wants to be able to print from a laptop or mobile devices from any location, including when traveling for business. The customer has asked you for advice, what technology should you recommend?

Cloud printing

A technician wants to improve performance on an Intel processor-based laptop that is used for high level gaming. She replaces the existing memory with two 8 GB memory modules. The memory is designed as high-performance RAM and can operate at levels higher than DDR industry standards. The technician restarts the computer and discovers that memory is configured to the DDR industry standard. The technician needs to configure memory to optimize performance. The effort required should be kept to a minimum. The technician should?

Configure XMP

A customer calls for advice while traveling. The customer needs to connect to the internet from a laptop. The laptop supports Bluetooth and WIFI connectivity but is unable to locate a hotspot through which the laptop can connect. The customers cell phone detects a strong cellular signal, but the laptop does not have a cellular modem. Would should you suggest?

Configure tethering on the cell phone

When you turn on your laptop, you here the hard drive spinning, but you are seeing nothing on the display. What should you do?

Connect an external monitor and toggle the display to it

You are creating new CAT Se Ethernet cables at custom lengths, you need to add RJ-45 connectors to the cables you just created Which tool allows you to add the RJ 45 connections?

Crimper tool

You want. windows 10 computers on your network to receive an IP address automatically. What kind of server is needed to support this?

DHCP

What server should a company use to make sure that users do not receive APIPA addresses?

DHCP Server

A customer calls with a printer problem. The customer has an ink jet printer that has gone several months without being used. When the customer tried to print to the printer, there were streaks throughout the output. From the symptoms, you determine that jets in the print head are mostly blocked by dried ink. The customer wants to try to clean the print head. The customer tried running the automatic cleaning cycle, but it didn't seem to help. What should the customer use?

Distilled water

You install a new printer in a computer running Microsoft Windows 10. The printer includes USB parallel, and Ethernet networking interface connectors. You use the USB connector to connect the printer to your computer You are unable to use all your printer features, such as the alternative paper tray and printing on both sides of the paper. You need access to those additional features, what should you do?

Download and install the latest version of the printer device driver from the printer manufacturer

You receive a service update from your PC's manufacturer for a PC you a PC you recently purchased. You need to update the PC's BIOS. You want to use the most cost and time efficient method?

Download the BIOS installation file from the manufacturer and flash the BIOS Download a BIOS update file from the manufacturer and run an installation program in Windows to flash the BIOS

A customer wants a device that supports viewing documents while traveling. The customer wants to go with the least expensive option. What should you recommend?

E reader

A customer reports hearing a loud, periodic clicking sound from within the computer chassis. Which of the following is the most likely explanation?

Hard drive head crash

A user plans to take her mobile phone into a secure facility where no device network connectivity is allowed. What should she do to configure her mobile phone?

Enable airplane mode

A customer wants to place an order for a new Internet line with a download speed of at least 50 Mbps. Which two technologies should you recommend?

FTTC and Cable Internet

Which network protocol uses port 21?

File Transport Protocol

Your company has decided to buy plenum rated cables to run between two floors of the building. What is the most likely reason for choosing this type of cable?

Fire safety standards

Device that is used to filter traffic into and out of a network and that is based on characteristics such as port use.

Firewall

Tracks and records heart rate, activity, and sleep,

Fitness monitor

Reports and tracks location information.

GPS

A customer recently purchased a HDTV that supports a variety of video inputs. The customer is planning to use the TV, part of the time as a second display for gaming and video editing and wants to have as high a resolution as possible when connected to the computer. The connection needs to provide video and audio supports. Which type of connection interface should the customer use?

HDMI

You are working at your company's help desk. An employee calls and explains that a proprietary application is no longer working on his computer. What questions should you ask to help you come up with a solution?

Has this happened before? What was the outcome. Have you made any recent changes to the computer?

A hard disk drive makes loud clicking sounds and reports an increasing number of data errors What is the most likely cause?

Head crash

You want to access the Internet through your laptop using your mobile phone, using the options shown in the exhibit. Which option should you tap to enable this feature?

Hotspot

Ethernet connection device on which all traffic into the device goes out on all ports.

Hub

Which three protocols are used to send or review emails?

IMAP POP3 SMTP

A technician needs to host three on premises VMs in a public cloud. The company needs to maintain full control over those VMs after migration. Which cloud service delivery technology is most appropriate?

IaaS

You want to be able to check your iCloud email from home using an Android tablet.

Incoming mail server name: imap SSL required. Yes port 993 Username: fmiller Password: &rennet

You are building a computer for a customer. The customer will use the computer primarily for CAD/CAM applications. The customer will be doing a lot of 3D rendering, and performance is a critical requirement. You are installing an ATX motherboard with four color coded DDR3 memory slots. The motherboard supports fuel channel memory architecture. The customer wants you to install at least 8GB of RAM memory, what should you do?

Install two 4 GB memory modules in different colored slots

You are helping a customer select an SOHO broadband router to meet specific performance requirements. The router needs to be able to detect and prioritize high quality video streaming and on-line gaming traffic. What feature does the router needs to support?

Intelligent QoS

A laptop's LCD screen is dim and nearly unreadable. You restart the laptop, but it does nothing to correct the problem. Which component do you most likely need to replace?

Inverter

A customer is purchasing a new i Phone and wants to buy a docking station to go. With it. What type of connector should you recommend on the docking station?

Lighting

You need to test the Ethernet port on a network adapter to see if the adapter is functioning correctly. What tool should you use?

Loop back plug

A user reports a problem with booting up a Windows 10 desktop PC. The user has upgraded two GB DDR4 modules with one 8GB DDR4 module. After booting up the system, reports that no bootable device has been found and Windows 10 fails to start. What is the most likely reason?

Loose SATA cable

A user is unable to give a presentation using his laptop and a digital projector displays a frequency out of range error. What action should he take first to resolve this issue?

Lower the screen resolution of the laptop

A customer asks you to identify the cable connector shown in the exhibit. This is a power communication cable for what?

Mobile GPS

A user downloaded a productivity application as an ISO image file. What should the user do to install the software on her Windows 10 computer?

Mount the ISO file as a virtual optical disc

They have asked you to provide recommendations for configuring system hardware for use as a thin client.

Multi core CPU. No

You are connected to a router. To provide access to the internet, you need to create a rule that would hide private IP addresses behind one public IP address Which technology should you use?

NAT

A customer has questions about connection technologies. The customer is considering installing a contactless payment point of sale (POS) terminal in his business. He is worried about interference with WIFI and Bluetooth peripherals currently in use in his business. He wants to know the type of connection required for POS transactions. What type of connection is used?

NFC

You need to install a new mass storage derive n a laptop. You want to optimize disk read and write performance. The device should support standard disk configuration utilities. Which type of device should you install?

NVMe SSD

They have asked you to provide recommendations for configuring system hardware for use as a thin client.

Network interface card. Yes

A business needs to replace several older PCs, Management is considering transitioning to thin client PCs as a way of reducing new hardware costs. They have asked you to provide recommendations for configuring system hardware for use as a thin client. What hardware should you recommend?

No hard disk. Yes

You are selecting a display for use by a digital artist. The display needs to have the best possible images and support the ability to turn off individual pixels What type of display should you select?

OLED

A user has a Microsoft Office 365 subscription. In which of the following cloud locations are his documents saved by default?

One Drive

You install a sound card in a computer. The sound card has color coded ports. To which port should you connect the sub woofer?

Orange Port

You need to configure the tablet to support iCloud email.

Outgoing mail Server name: SMTP SSL required: yes Port :587

Connection point for incoming and outgoing cables with connections that are rearranged by physically moving cables.

Patch Panel

What is the purpose of cloud meters services?

Pay per use billing structure

A user boots up a PC and opens a web browser to access the Internet. The system displays an error saying that a website cannot be found. The system reports that no network connection has been found. The technician suspects that the TCP/IP stack has been corrupted. What should the technician do to test the TCP/IP stack?

Ping the loop back interface

You suspect that the power supply on a computer is not working properly Which two tools should you use to troubleshoot the problem?

Power supply tester and Multimeter

You need to connect several Ethernet cables to wall jacks so new employees can access your company's network. What should you use to insert the cable wires into the keystone jacks that go into the wall plates?

Punch down tool

A user reports that her new inkjet printer prints random alphanumeric characters instead of her desired output. Which of the following actions is most likely to correct this problem?

Reinstall the device

A customer complains that a phone is overheating to the point that it is difficult to hold on to and feels like it's burning through the customer's pocket. The customer has had the phone for about 8 months and has not made any recent changes other than downloading updates. The customer wants advice on how to keep the phone from overheating What would you suggest?

Replace the battery

An LCD display monitor that is used by a graphic artist from a company has several black pixels. You power off and restart the display, but the same pixels remain black. You need to correct the problem quickly. You should keep the cost incurred to a minimum. What should you do?

Replace the display

A customer calls to tell you that an iPhone not working properly. The customer can get sound out of the phone's speaker, but not through physically connected headphones. The customer tested the headphones with another device and they worked. The customer has tried restarting the phone. What should you have the customer try next?

Reset the phone

You are selecting a removable storage options for a specialized application. The solution must meet the following requirements. • Minimum 500 GB capacity • Extreme temperature (-20 degrees C) • Resistant to physical shock What should you use?

SDD Drive

How should you complete the iCloud configuration parameters?

SMTP Authentication required: yes Username: [email protected] PSseord: &rememBer

Which type of network connection has the highest latency?

Satellite

A user wants to prevent unauthorized access to data on a hard disk drive (HDD). The drive does NOT Concern the operating system partition. The user needs easy access to the data even if the hard disk is moved to a different computer. You need to configure the computer What should you do?

Set the BIOS HDD password

An administrator opens Virtual Machine Manager (VMN) to adjust the amount of RAM for a Windows Server 2012 machine. The option is grayed out. What should the administrator do first?

Shut down the VM

Provides 3D visual display suitable for virtual reality applications

Smart glasses

Which types of mobile devices have a built-in camera?

Smart phone and Glasses

Wearable technology that supports phone features and noble apps

Smart watch

Ethernet connection device that processes and delivers traffic based on network adapter MAC address.

Switch

You replace a laptop's cracked LCD panel with a new panel of the same type. You restart the laptop. The new panel works properly, but you are unable to detect or connect to your office WIFI signal.. You need to determine the cause and correct the problem. What is most likely wrong?

The WIFI antenna cable is disconnected

Can be used to access programs hosted on a server with the server providing processing resource.

Thick Clients

Provides for a rich and highly responsive graphic user interface environment.

Thick Clients

Can be used to access programs hosted on a server with the server providing processing resource.

Thick Clients Thin Clients

Individual clients represent a lessened security and potential compromise risk

Thin Clients

Least expensive client deployment option based on both initial and ongoing support costs

Thin Clients

A computer has a 19 inch LCD display monitor attached. The screen flickers intermittently. What should you try first to correct the problem?

Tighten the video cable

What is the role of a DHCP server?

To automatically assign client IP addresses and configuration settings

You are experiencing dropped packets over your network. You suspect faulty router and want to determine exactly where the packets are being dropped. What should you use?

Tracert

You provide support for users at your company. The network is configured as a large routed wide area network (WAN). A user calls you and is unable to reach a server on a remote subnet. Testing indicates that other users on the local subnet with that user are also unable to connect to the server You need to try to determine where communication is failing What should you use?

Tracert

You are configuring a computer running Microsoft Windows Server 2016. You need to configure the computer for maximum disk performance and throughput for the hard disks. Disk configurations will be implemented through operating system software. Which disk configuration should you use?

Two hard disks configured to support RAID 0

To minimize setup effort, a user wants to use a class compliant external USB storage device with her Windows 10 Laptop computer. What should she do to enable the device?

Use the plug and play device driver

A user is told that the company's policy requires L2TP IPSec to be activated on a corporate Android mobile phon. What should the user configure?

VPN

A user needs to use an LED projector to present a Power Point slide deck from her laptop computer. The projector output displayed a No Signal message. Which action should she take first to resolve this issue?

Verify the projector is plugged into the laptop

Which features are supported by and-reader? Two answers.

View documents and Provide wireless communication

You are helping set up a SOHO network. You need to implement QoS support on the network Which of the following should you implement?

XoIP

A customer recently purchased a new computer. The customer is unfamiliar with some of the external ports present on the computer and asks for your help to identify the ports. Installed ports include the ports shown in the exhibit. What Kind of port is shown in the exhibit?

eSATA