Complete CompTIA A+ Certification (220-701 & 220-702)

**A client is having problems sending their email. If the company uses SMTP, which of the following ports is configured by default on their email client to allow mail out? A. 25 B. 80 C. 110 D. 143

A. 25

A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth requirements into consideration, which of the following would BEST suit the users needs? A. An external hard drive connected viaeSATA B. An external hard drive connected via USB 2.0 C. An external hard drive connected via serial D. A thumb drive connected via USB 2.0

A. An external hard drive connected viaeSATA.

A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue? A. Cable tester B. Multimeter C. Loop back plugs D. Crossover cable

A. Cable tester

A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to provide power to these drives? A. Connect only one of the power connections on the drive. B. Use a Baby-AT adapter. C. Set the SATA drive jumpers to the correct power setting. D. Connect both power connections on the drive.

A. Connect only one of the power connections on the drive.

A technician gets a call from a customer with a Windows XP computer. The customer has just installed a new program in their computer. When the customer opens a file, it opens in a program that the customer does not want to use. Which of the following is the correct path to change the file extension back to the customers preference? A. Control Panel>Tools>Folder Options>File Types B. Control Panel>Tools>Folder Options>Offline Files>Advanced C. Control Panel>Tools>Folder Options>View>Restore Defaults D. Control Panel>Tools>Folder Options>View>Reset all folders

A. Control Panel>Tools>Folder Options>File Types

*A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem? A. Enable boot logging. In Safe Mode, read the ntbtlog.txt file. B. In Safe Mode,run the sigverif utility. C. Restart the system from the OEM recovery CD; do a full restore. D. In Safe Mode,run the driverquery utility.

A. Enable boot logging. In Safe Mode, read the ntbtlog.txt file.

*A user on a home network would like to be able to use Windows Remote Desktop to connect to the Windows XP Pro desktop from the road. If there are multiple PCs on the home network, which of the following will BEST enable the user to connect using Remote Desktop? A. Enable port forwarding on the router for port 3389 to the IP address. B. Configure a VPN connection for the user to connect to the home network. C. Configure the PC to broadcast an open Remote Desktop connection. D. Enable port forwarding on the router for port 5901 to the IP address.

A. Enable port forwarding on the router for port 3389 to the IP address.

Which of the following could cause an Inaccessible boot drive error during the boot process? A. HDD failure B. DVI failure C. USB failure D. CD failure

A. HDD failure

*A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel on one side and is slightly larger than the USB port. Which of the following connector types is MOST likely being described? A. IEEE 1394 B. USB 2.0 C. PCMCIA D. Parallel

A. IEEE 1394

Which of the following tools is used to initiate archive procedures in Windows XP Professional? A. NTBACKUP.EXE B. VERIFY.EXE C. CMD.EXE D. CONVERT.EXE

A. NTBACKUP.EXE

*A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO). A. Port 21 is open B. Port 22 is open C. Port 23 is open D. Port 25 is open E. The proxy setting in the antivirus application

A. Port 21 is open E. The proxy setting in the antivirus application

An application is not responding, and the technician wants to end the process. Which of the following methods will allow Task Manager to be accessed? (Select TWO). A. Pressing Ctrl-Alt-Del and selecting Task Manager. B. Right clicking anywhere on the desktop and selecting Task Manager. C. Opening the Control Panel and double clicking on the Task Manager icon. D. Right clicking on the task bar and selecting Task Manager. E. Opening My Computer and selecting Task Manager from the shortcuts menu on the left side.

A. Pressing Ctrl-Alt-Del and selecting Task Manager. D. Right clicking on the task bar and selecting Task Manager.

A user reports that VoIP telephone calls have static and a noticeable delay whenever other users are using the home network. Which of the following routing features should be used on the home network to resolve this issue? A. QoS B. NAT C. Port forwarding D. Port triggering

A. QoS

After a new system board is installed on a laptop, the system fails to POST. Which of the following should be done FIRST? A. Reseat and check all cables. B. Replace the system board. C. Flash the BIOS. D. Replace the RAM.

A. Reseat and check all cables.

A system has been infected with a virus. The customer does not have a system backup. Which of the following is an effective method to remove the virus and preserve the customers data? A. Run a scan in Safe Mode. B. Run FIXMBR and BOOTCFG from the Recovery Console. C. Perform a repair install of Windows. D. Boot in Last Known Good Configuration.

A. Run a scan in Safe Mode.

A customer wants to check whether they have the necessary tools enabled to prevent intrusions and virus attacks on a Windows Vista workstation. Which of the following tools can be used to display the current configuration? A. Security Center B. Event Viewer Security log C. Windows Defender D. Windows Firewall

A. Security Center

A user reports that they tried to plug in a USB device plug upside down and damaged one of the ports. Since this event, the user has not been able to get the computer to power on consistently. Which of the following is the MOST likely reason? A. The damaged ports contacts are shorting against the casing. B. The computers power cord is not seated properly. C. The power supply switch was accidentally opened. D. The Operating System was corrupted by the USB device

A. The damaged ports contacts are shorting against the casing.

*A user reports that their computer is unexpectedly shutting down. After several minutes, the computer can be powered on as normal. Which of the following is the MOST likely cause? A. The fans are not cooling properly. B. The computers bus speed is improperly configured. C. The memory is not properly seated. D. The power supply has failed.

A. The fans are not cooling properly.

A user is trying to boot a desktop PC from their A: drive. Which of the following devices is the user describing? A. The floppy drive B. The hard drive C. The CD-ROM drive D. The DVD-ROM drive

A. The floppy drive

When turning on a PC a series of beeps is heard but no display is seen.Which of the following could be the issue? A. The memory is not installed correctly. B. The hard drive is missing or failed. C. The PC is not connecting to the network. D. The power cord is not connected properly.

A. The memory is not installed correctly.

Which of the following will reset the BIOS settings? (Select TWO). A. Unplug the CMOS battery. B. Unplug the power supply. C. Switch on the reset jumper. D. Replace the RAM. E. Unplug the CPU.

A. Unplug the CMOS battery. C. Switch on the reset jumper.

Which of the following is the BEST solution for repairing a hard drive that results in could not read from selected boot disk display upon booting? A. Use recovery console and the bootcfg /rebuild command. B. Use recovery console and the chkdsk command. C. Use recovery console and the fixboot command. D. Use recovery console and the fixmbr command.

A. Use recovery console and the bootcfg /rebuild command.

The new security feature in Vista that prevents programs from running with escalated privileges is called: A. User Account Control (UAC). B. Windows Sidebar. C. Windows Defender. D. Aero Interface.

A. User Account Control (UAC).

*In which of the following is the default location of user files (e.g. My Documents, Favorites, Desktop) in Windows Vista? A. c:\users\<<username>> B. c:\user data\<<username>> C. c:\documents and settings\<<username>> D. c:\user folders\<<username>>

A. c:\users\<<username>>

*If a drives file system becomes corrupt, which of the following commands would the technician use to repair the file system? A. chkdsk B. format C. fdisk D. verify

A. chkdsk

*Which of the following utilities can be run on a Windows XP Professional computer, if it is suspected that the file system structure has become damaged? A. chkdsk B. bootsec.dos C. dmdiag D. verify

A. chkdsk

!!*Which of the following command syntax releases and renews an IP address in a Windows XP machine? A. ipconfig /release then ipconfig /renew B. ipconfig /release /renew C. ipconfig /release D. ipconfig /all

A. ipconfig /release then ipconfig /renew

Which of the following commands will resolve a host name to an IP address? A. nslookup B. netstat C. arp D. ipconfig

A. nslookup

!!*Which of the following command syntax tests if a Windows XP computer is configured to connect to the Internet? A. ping windows.com B. ping localhost:80 C. ping 127.0.0.1 D. ping -port 80

A. ping windows.com

*Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system? A. rdisk.exe B. bootdisk.exe C. bootcfg /rebuild D. erd.exe

A. rdisk.exe

Which of the following boot.ini switches will allow a technician to install a non-default Windows splash screen? A. /noguiboot B. /bootlogo /noguiboot C. /bootlogo D. /noguiboot /bootlogo

B. /bootlogo /noguiboot

Which of the following is the number of SCSI devices that can be added to a single narrow SCSI bus? A. 6 B. 7 C. 8 D. 9

B. 7

*A customer is experiencing problems with the display after their computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause? A. The video cable is incorrectly attached. B. A corrupted or incorrect video driver is installed. C. An incorrect video card is installed in the computer. D. The video card is defective and needs to be replaced.

B. A corrupted or incorrect video driver is installed.

A customer needs help as the application log is full. They want to leave it the same size but maintain existing entries for future reference. Which of the following is the BEST course of action? A. Backup the registry and delete the application log. B. Archive existing records and clear the application log. C. Clear all event logs without archiving. D. Restore to a previous restore point.

B. Archive existing records and clear the application log.

A client is having trouble connecting to their SOHO network. They use dynamic addresses through their home router. A technician performs an ipconfig /all from the command line and receives this output: Ethernet Adapter Local Area Connection Connection-specific DNS Suffix . . : Description . . . . . . . . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller Physical Address . . . . . . . . . . . . . : 00-25-FF-09-5D-2E Dhcp Enabled . . . . . . . . . . . . . . . . : No IP Address . . . . . . . . . . . . . . . . . . : 192.168.3.141 Subnet Mask . . . . . . . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . . . . . . : 192.168.3.50 DNS Server . . . . . . . . . . . . . . . . . . :192.168.3.100 Which of the following is the MOST likely cause of the problem? A. The physical address is incorrect. B. DHCP is disabled. C. Subnet mask is incorrect. D. APIPA is enabled

B. DHCP is disabled.

A technician has configured all computers on the LAN, and the computers can communicate with each other, but they cannot access the Internet. Which of the following needs to be configured? A. Subnet mask B. Default Gateway C. Web Server D. FTP server

B. Default Gateway

After removing several obsolete programs from a PC, a user is experiencing slower than usually processing times. Which of the following would be the BEST way to speed up the processing? A. Use an external hard drive. B. Defrag the hard drive. C. Add more RAM to the computer. D. Install a larger hard drive.

B. Defrag the hard drive.

Which of the following can be accomplished from the System Configuration utility? (Select TWO). A. Clear printer spool. B. Disable services at startup. C. Disable start up programs D. Change the default browser. E. Disable system restores

B. Disable services at startup. C. Disable start up programs.

*Which of the following can be accessed with the Computer Management MMC snap-in tool? (Select THREE). A. Networking Connections B. Event Viewer Logs C. Printers D. Disk Management E. Device Manager F. My Computer

B. Event Viewer Logs D. Disk Management E. Device Manager

A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next? A. Copy the missing file from another computer and reboot. B. Execute a Windows repair from the Windows setup media. C. Boot into the Recovery Console and execute FIXBOOT. D. Reboot and press the F2 key when promoted.

B. Execute a Windows repair from the Windows setup media.

*Which of the following tools would be used to format a partition but not the hard drive? (Select TWO). A. Disk Defragmenter MMC Snap-In B. Format from the command line C. Disk Management MMC Snap-In D. Fdisk from the command line

B. Format from the command line C. Disk Management MMC Snap-In

A customer reports that all printed documents display random characters. Which of the following is the MOST likely cause of this problem? A. A broken corona wire B. Incorrect or corrupt driver C. Loose USB or parallel cable D. Incorrect IP configuration

B. Incorrect or corrupt driver

*A technician is replacing the motherboard on a laptop. Which of the following should the technician do as a best practice? (Select TWO). A. Advise the customer of every step of the process. B. Label every screws location and cable path. C. Ensure the technician wears an ESD strap. D. Apply thermal compound to all components. E. Install new ribbon cables.

B. Label every screws location and cable path. C. Ensure the technician wears an ESD strap.

*The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary hard drive to the open 5.25 inch bay. Which of the following is the BEST solution? A. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. B. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus. C. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. D. Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the mini-tower and the new DVD drive as the master on the secondary bus.

B. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus.

A user has installed a second hard drive into a computer and receives a message stating Invalid Boot Volume. Which of the following should a technician recommend to solve this problem? A. Set the jumpers on both hard drives to master. B. Set the jumpers on both hard drives to C/S. C. Set the jumpers on both hard drives to secondary. D. Remove the jumpers from both hard drives

B. Set the jumpers on both hard drives to C/S.

*Which of the following supports the Athlon 64? A. Socket 462 B. Socket 754 C. Socket 775 D. Socket 940

B. Socket 754

*A technician needs to connect to a remote user using Remote Desktop.Which of the following will bring up Remote Desktop? (Select TWO). A. Start>Run>msconfig B. Start>Run>mstsc C. Start>Run>rdp D. Start>All Programs>Accessories>Communications>Remote Desktop

B. Start>Run>mstsc D.Start>AllPrograms>Accessories>Communications>Remote Desktop

After a technician installs a new CMOS battery on a motherboard, which of the following will the technician have to change? A. Firmware version B. System date/time C. Bus speeds D. Jumper settings

B. System date/time

A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A. The WLAN card is 802.11g. B. The WLAN card is 802.11b. C. The WLAN card is 802.11n. D. The WLAN card is 802.11a

B. The WLAN card is 802.11b.

A user reports that a device is not working. Within the Device Manager, a yellow ! on the icon of a device indicates which of the following? A. The device is disabled. B. The device driver is not loaded. C. The device is in standby. D. The device is a duplicate entry of the same device

B. The device driver is not loaded.

*When combining NTFS and Share permissions, which of the following is true? A. The least restrictive permission overrides B. The most restrictive permission overrides C. The NTFS permissions override D. The Share permissions override

B. The most restrictive permission overrides

A technician has just installed an upgraded graphics card. The computers power turns off before it finishes booting. Which of the following is the cause of the problem? A. The monitor cannot display the increased resolution that is a feature of the new graphics card. B. The power supply does not provide enough wattage to power the new graphics card. C. The new graphics card is incompatible with the existing processor. D. The computer does not have enough RAM to support the new graphics card.

B. The power supply does not provide enough wattage to power the new graphics card.

A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem? A. They are using the wrong WEP key. B. They have been infected with malware. C. They have lost Internet connectivity. D. They need to update their network device drivers.

B. They have been infected with malware.

Which of the following commands should be used to resolve a file permission issue? A. edit B. cacls C. chkdsk D. md

B. cacls

Users in an office are having problems connecting to certain resources outside of their network. The technician suspects that a router on the network has failed. Which of the following tools can be used to determine the point of failure on the network? A. netstat B. tracert C. nslookup D. ipconfig

B. tracert

Which of the following is the default loopback address? A. 127.0.0.0 B. 192.168.1.1 C. 127.0.0.1 D. 192.168.1.0

C. 127.0.0.1

A user cannot access the Internet via a proxy server. Which of the following ports needs to be set on the web browser proxy to allow HTTP traffic? A. 21 B. 25 C. 80 D. 120

C. 80

*When converting a dynamic disk to a basic disk in Windows, which of the following will occur? A. Any existing logical partition on the dynamic disk is converted to a simple volume. B. Any simple volume on the dynamic disk is converted to a logical partition. C. Any data on existing volumes will be permanently lost. D. Any previously stored data will be accessible from the boot partition.

C. Any data on existing volumes will be permanently lost.

A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unit cannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course of action? (Select TWO). A. Boot into safe mode and format the drive. B. Install a pop-up blocker and update Internet Explorer. C. Boot to Safe Mode with Networking and attempt updates. D. Boot into safe mode and perform CHKDSK. E. Apply updates manually by downloading the definition files on another machine.

C. Boot to Safe Mode with Networking and attempt updates. E. Apply updates manually by downloading the definition files on another machine.

In a 64-bitWindows operating system, which of the following directories is created twice, once for 32-bit applications and once for 64-bit applications? A. C:\Documents and Settings B. C:\Windows C. C:\Program Files D. C:\Users

C. C:\Program Files

*In a defaultWindows Vista installation, which of the following directory paths would a file on the desktop of user1 be placed? A. C:\Documents and settings\Desktops\user1 B. C:\user1\desktop C. C:\Users\user1\Desktop D. C:\Documents and Settings\user1\Desktop

C. C:\Users\user1\Desktop

*A system powers on, begins POST, displays the BIOS version information and then hangs with the error message Error loading operating system. Which of the following is MOST likely cause of this issue? A. A virus has infected the system B. Corrupted BOOT.INI file C. Corrupt MBR D. Boot sector corruption

C. Corrupt MBR

*Which of the following will disable the UAC in Windows Vista? A. In Task Manager, click the Processes tab and End Process on the UAC.exe process. B. Launch the Registry Editor and go to HKEY_LOCAL_MACHINE\SOFTWARE\MicrosoftWindows\CurrentVersion\Policies\System and delete the EnableLUA key. C. Go to Control Panel (User Accounts and Family Safety), User Accounts,Turn User Account Control on or off. D. Run MSCONFIG, click the Security tab and check the Disable UAC option.

C. Go to Control Panel (User Accounts and Family Safety), User Accounts,Turn User Account Control on or off.

A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC? A. It is used to ensure that the action performed will have the potential to be rolled back. B. If the UAC is turned off, it will cause the customer to always have to double click an item to run it and some menu items may not be available. C. It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable. D. If the UAC is turned off, some programs may not run at all.

C. It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.

A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC, the technician should use which of the following? A. Cyclic Redundancy Check (CRC) B. Network Address Translation (NAT) C. Loopback test D. Power on Self Test (POST)

C. Loopback test

A computer is failing to boot. Which of the following tools would be used FIRST in troubleshooting? A. Time DomainReflectometer (TDR) B. Oscilloscope C. Power supply tester D. Spectrum analyzer

C. Power supply tester

Which of the following are commonly associated with dial-up networking? A. Cable Internet service B. Integrated Services Digital Network (ISDN) C. Public Switched Telephone Network (PSTN) D. Digital Subscriber Line (DSL).

C. Public Switched Telephone Network (PSTN)

Which of the following should a technician perform to check a hard disk for corruption? A. Run the Recovery Console. B. Run the verify command. C. Run the chkdsk command. D. Run the Computer Management Too

C. Run the chkdsk command.

*The standard port monitor in Windows XP uses which of the following protocols to configure and monitor the printer device status? A. IPP B. SMTP C. SNMP D. IPX/SPX

C. SNMP

Which of the following should a technician check FIRST if a Windows XP user is trying to print a document and is getting the error message Print sub-system not available? A. Printer has power from the jack. B. Printer has been added. C. Spooler service is running. D. Correct printer driver is installed.

C. Spooler service is running.

A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue? A. The subnet mask is not correctly configured. B. The DNS client has not been configured on the computer. C. The DHCP client is unable to obtain an IP address from the DHCP server. D. The default gateway is not specified.

C. The DHCP client is unable to obtain an IP address from the DHCP server.

A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is the MOST likely reason for the event? A. There is a loose object in the case. B. An optical drive drawer is open. C. The computer case was opened. D. An attacker hacked into the system.

C. The computer case was opened.

A computer is redeployed after sitting in storage for a year and is now displaying the wrong date. Which of the following is the cause? A. The computers BIOS is corrupt. B. The computers operating system needs to be updated. C. The computers CMOS battery has lost its charge. D. The computers power supply is failing.

C. The computers CMOS battery has lost its charge.

A user reports that a device is not working. Within the device manager, a red X through the icon of a device indicates which of the following? A. The device has a conflict with another device. B. The device driver needs to be updated. C. The device is disabled. D. The device is not recognized by the system.

C. The device is disabled.

A laptop is connected to an external LCD projector. The computer boots up and the image is visible on the laptop screen but not via the projector. The cable from the laptop to the projector is connected on both ends and is a known good cable. The projector is on but only shows the default projector image on the screen. Which of the following are the MOST likely reasons for the issue? (Select TWO). A. The projector has to be compatible with the operating system. B. The laptop can only display to either the internal screen or external screen. C. The projector is not set to display the correct video source. D. The laptop is not set to display to the external video connector. E. The laptop has to use a special HDMI cable in order to display images to the projector.

C. The projector is not set to display the correct video source. D. The laptop is not set to display to the external video connector.

*Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting? A. Use recovery console and the fixmbr command. B. Use recovery console and thebootcfg /rebuild command. C. Use recovery console and the fixboot command. D. Use recovery console and the chkdsk command.

C. Use recovery console and the fixboot command.

Which of the following are methods to automatically update the antivirus application? (Select TWO). A. Establish rules in the email scheduling program to perform updates. B. Select Update Now from the program options. C. Use the Automatic Update feature built into the application. D. Use scripts. E. Use Windows Update.

C. Use the Automatic Update feature built into the application. D. Use scripts.

Which of the following commands would be used to display hidden files? A. dir /? B. dir /d C. dir /a D. dir /s

C. dir /a

A technician needs to check which ports are open in the Windows Firewall. Which of the following will allow the technician to view these settings? A. netsh firewall show logging B. ipconfig /all C. netsh firewall show state D. arp -a

C. netsh firewall show state

*Users are reporting their machines are losing connection to a central server during off hours, causing some processes that run after hours to stop. Which of the following commands would BEST confirm the problem? A. ping -l 10000 B. ipconfig /showclassid C. ping -t D. ipconfig /registerdns

C. ping -t

A user reports they are unable to access network resources. The users IP address is currently 169.254.0.1. On a network with DHCP configured, the user should be instructed to: A. run IPCONFIG /REGISTERDNS. B. disable the network adapter and restart the workstation. C. run IPCONFIG /RENEW. D. run TRACERT

C. run IPCONFIG /RENEW.

Which of the following command line utilities could be used to verify basic connectivity between two network devices? (Select TWO). A. route print B. net start C. tracert D. ping E. ipconfig

C. tracert D. ping

**A client is having problems retrieving their email. If their company uses IMAP, which of the following ports should be open by default on their email client? A. 25 B. 80 C. 110 D. 143

D. 143

A user states they receive a message Boot device not found half of the time they boot their system. Which of the following is the MOST likely cause? A. A dead CMOS battery B. The OS is not installed on the hard drive C. A faulty RAM D. A faulty HDD connection

D. A faulty HDD connection

A user receives an Access is Denied error when trying to install an application on their computer. Which of the following should the technician check FIRST? A. Check if File andPrint sharing for Microsoft Networks is turned on. B. Check if the System Group has access rights on the drive. C. Check if the Everyone Group has access rights on the drive. D. Check if user is a local administrator on the computer

D. Check if user is a local administrator on the computer

A customer brings in a laptop with a non-functioning LCD screen that always remains black. However, when the technician connects the laptop to an external monitor the laptop will boot Windows normally. Which of the following actions should the technician take FIRST? A. Install a new video card B. Replace the LCD panel with a compatible model C. Reroute the external VGA connection using a digital visual interface (DVI) adapter D. Check the functionality of the LCD cutoff switch

D. Check the functionality of the LCD cutoff switch

A technician is installing a high performance graphics card in a PCI express slot. Which of the following should be done FIRST after inserting the card into the slot? A. Enable the graphics card in the BIOS. B. Power on the PC and ensure Windows detects it. C. Install the memory for the graphics card. D. Connect the appropriate power cable.

D. Connect the appropriate power cable.

A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? A. Task Manager B. NTBACKUP C. FDISK D. Disk Defragmenter

D. Disk Defragmenter

A technician received a laptop that has a dimly lit display. The technician connects an external monitor and can see a fully functional display. Which of the following is the MOST likely cause? A. 15-pin connector B. Wiring harness C. Video card D. Inverter board

D. Inverter board

Which of the following addresses would allow a technician to ping the localhost? A. Ping 128.0.0.1 B. Ping 0.0.0.0 C. Ping 169.254.0.0 D. Ping 127.0.0.1

D. Ping 127.0.0.1

A customer states they recently updated their system and now it will not boot properly in normal mode. Which of the following could be used from Safe Mode to correct the issue? A. Event Viewer B. Disable DEP C. System Information D. System Restore

D. System Restore

A clients PC is having problems connecting to a certain website. Which of the following tools would be used to evaluate the hops taken from the clients PC to the website? A. NSLOOKUP B. IPCONFIG C. PING D. TRACERT

D. TRACERT

*A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely cause? A. The Windows Defender service is turned on. B. The Network Location Type is Work. C. The Network Location Type is Private. D. The Network Location Type is Public.

D. The Network Location Type is Public.

A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause? A. The system takes a 144-pin SODIMM and a 72-pin SODIMM was installed. B. The memory does not meet Windows HCL standards. C. The memory module is not registered. D. The memory is not properly seated.

D. The memory is not properly seated.

By default, which of the following are needed to edit the boot.ini file directly if Show hidden files and folders is enabled in folder options? (Select TWO). A. Check display the full path in title bar folder options. B. Check the read only attribute in file properties. C. Check the hidden attribute in file properties. D. Uncheck Hide protected operating system files in folder options. E. Uncheck the read only attribute in file properties

D. Uncheck Hide protected operating system files in folder options. E. Uncheck the read only attribute in file properties.

Which of the following is the BEST way to deny unauthorized computers access to a network? A. Disable DHCP. B. Use MAC filtering. C. Disable the SSID broadcast. D. Use a network firewall.

D. Use a network firewall.

*If a technician is traveling outside of the US, which of the following should be checked before setting up a workstation? A. Local file format B. Wattage setting C. Local power codes D. Voltage setting

D. Voltage setting

A Windows computer receives a stop error (e.g. bluescreen) on boot. Which of the following when run from recovery console could correct the issue? A. convert B. defrag C. fdisk D. chkdsk

D. chkdsk

Which of the following commands will allow a technician to disable startup programs? A. format B. sfc C. edit D. msconfig

D. msconfig

Which of the following command line utilities can be used to check for open ports? A. nbtstat B. ipconfig C. nslookup D. netstat

D. netstat