Compliance Training
The TCPA Close only needs to be said to on the first call I make each day.
False
True or False: You must ask for permission to continue in all states.
False
The process by which Bernard adheres to all Federal Do Not Call policies happens during which part of the campaign?
Before the leads are loaded into the dialer and calls begin. During the campaign if the customer requests to be added to the "DNC" list. At the conclusion - all "DNC" requests are sent to the Client.
If someone tells you "NO" after you ask for permission to continue, what is the procedure?
Say the TCPA close and disconnect the call.
When doing the "TCPA" close you must:
Say this to everyone you speak to even if they have hung up, even to dead-air.
State or Federal: If a State's Telemarketing Law is more restrictive than the Federal Telemarketing laws, which must the Cable System comply with?
State
Under which circumstance is Bernard able to call a consumer who has added their number to the "National Do Not Call Registry"?
The customer has an existing business relationship with the "Cable Company", and has not requested either the Cable Company or American Support to remove them from all calling lists.
On every outbound call, the customer must be informed that the call could be monitored for quality purposes.
True
True or False: Bernard does not make calls to non-subscribers' phone numbers registered with the Federal DNC List
True
What is the only acceptable reason for not doing a rebuttal?
You are calling a non-rebuttal state
