CompTIA 220-601

A 400GB IDE hard disk drive with a Molex connector uses how many volts? A) 3.3 B) 5 C) 12 D) 14

C) 12

Which of the following IP addresses would a technician see if an computer is connected to a network device but is not reeiving an IP address from the DHCP server? A) 172.16.10.10 B) 192.168.0.10 C) 169.254.10.10 D) 192.168.10.10

C) 169.254.10.10

Which of the following IP address is in a class B range? A) 10.0.3.50 B) 123. 25.10.1 C) 172.16.1.54 D) 192.168.0.7

C) 172.16.1.54

Which of the following default ports is used for Telnet? A) 21 B) 22 C) 23 D) 25

C) 23

A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable? A) 12 B) 20 C) 24 D) 26

C) 24

Which of the following is the default port for RDP? A) 21 B) 80 C) 3389 D) 8080

C) 3389

Which of the following is the correct connector for an internal floppy drive? A) 50-in SCSI B) 40-in ribbon C) 34-pin ribbon D) 4-in SATA

C) 34-pin ribbon

Which of the following hard drives would BEST meet the MINIMUM system requirements for installing Windows Vista Business 64-bit? A) 160 GB HDD with 10GB free space B) 20GB HDD with 15GB free space C) 40GB HDD with 15GB free space D) 80GB HDD with 10GB free space

C) 40GB HDD with 15GB free space

Secure socket layer communications take place on which of the following ports? A) 21 B) 23 C) 443 D) 8080

C) 443

Which of the following ports is the default port for HTTPS? A) 80 B) 125 C) 443 D) 8080

C) 443

802.11g has a MAXIMUM speed of up to: A) 2.4Mbps B) 11Mbps C) 54Mbps D) 100Mbps

C) 54Mbps

Which of the following ports should be left open on the firewall to enable default Internet browsing? A) 21 B) 25 C) 80 D) 443

C) 80

Which of the following is a valid IPv6 address for assignment to a TCP/IP workstation? A) FE0G:9A2C::0001/64 B) FE08::145A::87B2/22 C) 9024:8622::5467/64 D) ABC0::0024/130

C) 9024:8622::5467/64

Which of the following is an advantage that a USB mouse has over a PS/2 mouse? A) A USB mouse uses less power B) A USB mouse is more portable C) A USB mouse is hot swappable D) A USB mouse is more secure

C) A USB mouse is hot swappable

Which of the following is a unique characteristic of dual-core processor vs. a single-core processor? A) A dual-core processor uses higher voltage than a single-core processor B) A dual-core processor has several unique cores, with the same cache, on two different chips C) A dual-core processor has two cores, with separate caches, on the same physical chip D) A dual-core processor requires more RAM to function than a single-core processor

C) A dual-core processor has two cores, with separate caches, on the same physical chip

Which of the following BEST describes the differences between a switch and a router? A) A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device B) A switch interconnects one or more networks, where a router interconnects devices on a network C) A switch interconnects devices on the same network to be able to communicate, where a router interconnects one or more networks D) A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device

C) A switch interconnects devices on the same network to be able to communicate, where a router interconnects one or more networks

Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issues? A) Replace communications cable B) Check to the correct type of paper is being used C) Add additional memory to the printer D) Change the toner cartridges

C) Add additional memory to the printer

A user reports an unusual amount of span in their inbox. The technician should advise the user to do which of the following? A) Find a new ISP B) Reply to all spam email opting out of the future emails C) Add the sender to the junk email sender list D) Create a new email account

C) Add the sender to the junk email sender list

Which of the following BEST explains the concept of hyperthreading? A) Allows two program threads to be stored in memory simultaneously B) Allows one program thread to be processed by more than one processor simultaneously C) Allows two program threads to be processed by a single processor simultaneously D) Allows one program thread to be stored in memory faster than another program thread

C) Allows two program threads to be processed by a single processor simultaneously

Which of the following connectors is commonly used on a coaxial cable? A) RJ-45 B) HDMI C) BNC D) RJ-11

C) BNC

Which type of connector is required for a coaxial network cable? A) RJ-11 B) Token ring C) BNC D) RJ-45

C) BNC

A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT? A) Boot the computer to the Recovery Console B) Boot the computer with a Windows Installation CD C) Boot the computer using Last Known Good Configuration D) Boot the computer using Safe Mode with Networking

C) Boot the computer using Last Known Good Configuration

Which of the following BEST describes attempts to guess a password by trying possible combination of letters, numbers, and symbols? A) Social engineering B) Phreaking C) Brute force D) War driving

C) Brute force

Which of the following cable types supports a transmission speed no greater than 100 Mbps per the IEEE specification? A) CAT3 B) CAT4 C) CAT5 D) CAT6

C) CAT5

A technician has determined that there is constant interference from other wireless devices over the wireless network. Which of the following should the technician do FIRST to resolve the problem? A) Change the admin password on the wireless router B) Change the encryption type on the wireless router C) Change the channel being used by the wireless router D) Change the SSID on the wireless routher

C) Change the channel being used by the wireless router

Which of the following is the MOST important piece of information required for a wireless client to connect to a specific wireless network? A) MAC address B) BSID C) Channel number D) SSID

C) Channel number

A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST? A) Plug in an external monitor to test the video card B) Run a check disk scan to verify there is no corruption C) Check if the laptop is now on battery power D) Have the LCD screen replaced with a known good screen

C) Check if the laptop is now on battery power

Which of the following cable types use shielding to protect against EMI and RFI? (Select TWO). A) Fiber B) Crossover C) Coaxial D) UTP E) STP

C) Coaxial E) STP

While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? A) Damp cloth B) Lint free cloth C) Computer vacuum D) Compressed air

C) Computer vacuum

A laptop docking station will enable a user to do which of the following? A) Simultaneously connect to multiple network subnets B) Provide an additional layer of security for the laptop C) Connect and use multiple peripherals from one device D) Add additional RAM to a laptop that might not have available slots

C) Connect and use multiple peripherals from one device

Wich of the following memory modules uses a 168-pin connector? A) SIMM B) RAMBUS C) DDR D) DDR2

C) DDR

Which of the following memory modules uses a 240-pin connector? A) DDR B) SIMM C) DDR2 D) RAMBUS

C) DDR2

Which of the following storage resources gives the ability to hold the LARGEST amount of data? A) SD card B) Blue-ray C) DLT tape D) DVD-ROM

C) DLT tape

Which of the following allows a user to permanently disable a hardware device? A) Control Panel B) Task Manager C) Device manager D) Event Viewer

C) Device manager

How can a user open a .zip file in Windows 7? A) With a web browser B) With a 3rd party application only C) Double click the .zip file D) Use system restor

C) Double click the .zip file

Which of the following is the recommended method for cleaning the screen of a computer monitor or laptop screen? A) Water with a paper towel B) Water with mild detergent and a paper towel C) Dry lint-free cloth D) Rubbing alcohol with a tissue

C) Dry lint-free cloth

Which of the following RAM types is used to resolved certain memory errors? A) Non-ECC B) Non-parity C) ECC D) Parity

C) ECC

Which of the following wireless security techniques is the MOST secure? A) Enable Wired Equivalent Privacy B) Disable SSID broadcast C) Enable Wi-Fi Protected Access D) Enable MAC filtering

C) Enable Wi-Fi Protected Access

Which of the following is considered social engineering? A) Forging a login account on a server in order to gain access to a system B) Posting confidential information on a public website C) Entering a facility by posing as a telecommunications contractor D) Sending a computer virus by email

C) Entering a facility by posing as a telecommunications contractor

A Windows XP computer, without a floppy drive, is producing a Non system disk error at startup. Which of the following Recovery Console commands could be used to correct this error? A) DISKPART B) RECOVER C) FIXBOOT D) FORMAT

C) FIXBOOT

Which of the following cable types can transmit data the LONGEST distance without the use of a repeater? A) UTP B) Coaxial C) Fiber D) STP

C) Fiber

Which of the following technologies BEST refers to the simultaneous data transfer in both directions? A) Half-duplex B) Ethernet routing C) Full-duplex D) Ethernet switching

C) Full-duplex

A technician takes notes while a customer explains the potential issue. Which of the following parts of the troubleshooting process does this represent? A) Establish a theory B) Document findings C) Identify the problem D) Verify full system functionality

C) Identify the problem

In which of the following steps of the troubleshooting theory is it important to perform backups? A) Verify full system functionality B) Test the theory to determine cause C) Identify the problem D) Document findings, actions, and outcomes.

C) Identify the problem

Which of the following is the FIRST step in the troubleshooting theory? A) Establish a plan of action to resolve the probelm and implement the solution B) Establish a theory of probable cause C) Identify the problem D) Verify full system functionality and if applicable implement preventative measures

C) Identify the problem

A technician installs Microsoft Windows to a computer with three internal SATA hard drives and an external USB hard drive. Hard drive 1 contains the operating system. Hard drive 2 contains the user profiles. Hard drive 3 and the external USB hard drive are empty. In which of the following locations should the page file be located to maximize performance? A) Inter SATA Hard Drive 1 B) External USB Hard Drive C) Internal SATA Hard Drive 3 D) Internal SATA Hard Drive 2

C) Internal SATA Hard Drive 3

Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A) WAN B) VPN C) LAN D) VLAN

C) LAN

Which of the following printer types has the LOWEST cost per page? A) Inkjet B) Thermal C) Laser D) Impact

C) Laser

Which of the following printer types requires the use of toner? A) Impact B) Inkjet C) Laser D) Thermal

C) Laser

During start up, the technician notices a repeating error just before the login screen. Which of the following built-in utilities would the technician use to quickly identify the problem? A) DXDIAG B) System Information C) MSCONFIG D) System Restore

C) MSCONFIG

A technician is upgrading a desktop with the largest storage medium available. Whihc of the following drives is installed? A) Blue-ray drive B) Tape drive C) Magnetic storage drive D) Solide state drive

C) Magnetic storage drive

Which of the following boot devices would a technician use for RIS? A) Tape drive B) Zip drive C) Network D) HDD

C) Network

Which of the following memory types has a clock speed of 400MHz A) PC1600 B) PC2700 C) PC3200 D) PC5200

C) PC3200

Which of the following is an example of DDR2 RAM? A) PC100 B) PC2700 C) PC6400 D) PC10666

C) PC6400

Which of the following video adapter supports a potential MAXIMUM throughput of 4Gbps? A) PCI B) ISA C) PCIe D) AGP

C) PCIe

In order to perform a network installation of Windows, which of the following MUST be supported by the computers network interface? A) PCL B) AGP C) PXE D) PCI

C) PXE

A user reports their laptop has just been powered on and there is no display, but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad? A) Press and hold the Fn-toggle key several times B) Change the brightness of the display to see if anything appears on the laptop C) Plug on external monitor into the video output port, and then Fn-toggle key several times D) Press the power button until the unit shuts down, then press and hold the Fn-toggle key as power is reapplied

C) Plug on external monitor into the video output port, and then Fn-toggle key several times

Setting an administrator password in the BIOS will accomplish which of the following? A) Prevent a user from reading email B) Prevent a virus from infecting the BIOS C) Prevent a user from rearranging boot devices D) Prevent an outside intruder from attacking the system

C) Prevent a user from rearranging boot devices

Which of the following occurs during POST? A) OS loads B) Safe Mode starts C) RAM check D) MBR check

C) RAM check

Which of the following characteristics and port numbers are associated with POP3? A) Sends outbound email, Port 25 B) Receives inbound email, Port 25 C) Receives inbound email, Port 110 D) Sends outbound email, Port 110

C) Receives inbound email, Port 110

Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue? A) Automated System Recovery B) Emergency Repair Disk C) Recovery Console D) NT Repair Disk

C) Recovery Console

A user reports that their computer is very loud and occasionally turns itself off. The computer is located under a desk on carpet. Which of the following steps should the technician perform to BEST remedy the situation? (Select TWO). A) Replace the power cord B) Install a new hard drive C) Remove the computer from the floor D) Clean the inside of the computer E) Wipe the computer with a cloth

C) Remove the computer from the floor D) Clean the inside of the computer

Which of the following is the purpose of a monitor degauss feature? A) Automatically adjusts the display settings for the optimal performance B) Increases the monitor brightness to reduce glare C) Removes stray magnetic fields D) Resets the monitor to factory default settings

C) Removes stray magnetic fields

Which of the following devices can be used to setup a WAN? A) Hub B) Repeater C) Router D) Switch

C) Router

Which of the following devices is used to connect to a WAN? A) Hub B) Switch C) Router D) MUX

C) Router

Which of the following should be used when cleaning toner inside a laser printer? A) Lint free gloves B) Static wrist bands C) Rubber gloves D) Protective eyewear

C) Rubber gloves

Which of the following memory types will fit in a 168-pin DIMM slot? A) DDR B) DRAM C) SDRAM D) RAMBUS

C) SDRAM

Which of the following hardware cards allows the full functionality of the Windows XP Media Center radio option? A) Modem B) Video C) TV tuner D) NIC

C) TV tuner

A technician is having trouble closing a running program that is no longer responding. Which of the following will allow the technician to end the process? A) Add/Remove Programs B) Event Viewer C) Task Manager D) Device Manager

C) Task Manager

Why would the display dim on a laptop when the pwer supply from the electrical outlet is disconnected? A) The laptop displays required a 60 hertz alternating power source B) Incorrect security settings on the laptop C) The power management settings on the laptop D) The laptop cannot use full brightness on battery power

C) The power management settings on the laptop

Which of the following is a protocol that does not depend on acknowledgement of receipt from the sender? A) TCP B) HTTP C) UDP D) IP

C) UDP

A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall outlet. Which of the following should be used to eliminate the fluctuations? A) Multimeter B) Ohm meter C) UPS D) Surge protector

C) UPS

Which of the following will allow the use of Bit Locker if the computer does not have a TPM chip? A) External hard drive B) SCSI hard drive C) USB key D) CD-ROM drive

C) USB key

Which of the following will allow the use of BitLocker if the computer does not have a TPM chip? A) External hard drive B) SCSI hard drive C) USB key D) CD-ROM drive

C) USB key

Which of the following utilities should be run prior to switching a system from Windows XP to Window Vista? A) Windows XP Upgrade Advisor B) Windows Vista Application Compatibility Tool Kit C) Windows Vista Upgrade Advisor D) Microsoft Management Console

C) Windows Vista Upgrade Advisor

Traditional hard disk drives use which of the following storage technologies? A) Solid B ) magnetic C) Optical D) Impact

B ) magnetic

Which of the following is the MINIMUM available hard drive space requirement for installing Windows XP Professional? A) 1GB B) 1.5GB C) 2GB D) 2.5GB

B) 1.5GB

How many concurrent connections can a Windows XP computer have established at any given time? A) 5 B) 10 C) 15 D) 20

B) 10

Which of the following is the MAXIMUM theoretical range of Bluetooth Class 2? A) 1 meter (3 feet) B) 10 meters (33 feet) C) 30 meters (98 feet) D) 100 meters (328 feet)

B) 10 meters (33 feet)

Which of the following is an example of a Class C IP address? A) 127.0.0.1 B) 192.168.1.100 C) 255.255.255.0 D) 255.255.255.1

B) 192.168.1.100

Which of the following is the MAXIMUM data rate of IEEE 1394? A) 20Mbps B) 200Mbps C) 1000Mbps D) 2000Mbps

B) 200Mbps

Which of the following is the default port used for TELNET? A) 21 B) 23 C) 80 D) 443

B) 23

Which of the following is the MAXIMUM partition size of a hard drive using the FAT32 file system in Windows XP? A) 4GB B) 32GB C) 64GB D) 128GB

B) 32GB

Which of the following is the MAXIMUM partition size of the FAT32 file system? A) 16GB B) 32GB C) 1024GB D) 2048MB

B) 32GB

PC2700 memory runs at which of the following clock speeds? A) 270MHz B) 333MHz C) 400MHz D) 566MHz

B) 333MHz

Which of the following speeds is the maximum transmission rate of the USB 2.0 interface? A) 400Mbps B) 480Mbps C) 800Mbps D) 1280Mbps

B) 480Mbps

Which of the following RAM amounts is the MINIMUM system requirement for Windows XP 32-bit? A) 32MB B) 64MB C) 128MB D) 256MB

B) 64MB

Which of the following is a standard connector for an external SCSI device? A) 40-pin B) 68-pin C) 72-pin D) 144-pin

B) 68-pin

Which of the following data connectors does SATA use? A) 6-pin B) 7-pin C) 8-pin D) 15-pin

B) 7-pin

Which of the following wireless technology standards can operate at a MAXIMUM of 11Mbps? A) 802.11a B) 802.11b C) 802.11g D) 802.11n

B) 802.11b

Which of the following explains a yellow exclamation point next to a device in the Device Manager? A) A driver was installed but was not digitally signed B) A usable driver could not be installed for this device C) The device is operable, but not a full capacity D) The device is built-in and not upgradable

B) A usable driver could not be installed for this device

Which of the following adapter types would provide the BEST performance for high end graphics? A) PCI B) AGP C) EISA D) IEEE 1394

B) AGP

A user has reported that their computer is not working. The user cannot properly explain the computers problem. Which of the following steps should the technician take NEXT in order to resolve the situation? A) Perform a System Restore ont he machine B) Ask simple questions to further identify the issue C) Escalate the issue to a manager for further resolution D) Ask the user to turn the computer off and on again to see if the problem can be recreated

B) Ask simple questions to further identify the issue

Which of the following are locations where a computer virus could exist and then further infect a computer? (Select TWO). A) Optical scanner B) Boot sector of the hard drive C) Optical media D) Ethernet switch E) USB mouse

B) Boot sector of the hard drive C) Optical media

Which of the following MOST accurately describes the relationship between ATX and micro-ATX boards? A) Both ATX and micro ATX boards will fit in a laptop B) Both ATX and micro ATX boards will fit in an ATX case C) Both ATX and micro ATX boards will fit in a micro-ATX case D) Micro-ATX boards do not fit in an ATX case, while ATX boards will

B) Both ATX and micro ATX boards will fit in an ATX case

Which of the following utilities can be scheduled to run on boot to verify file system integrity? A) DEFRAG B) CHKDSK C) MSCONFIG D) TSKMGR

B) CHKDSK

Which of the following commands will take a FAT32 file system and make it an NTFS file system? A) COMPACT B) CONVERT C) CHKNTFS D) COPY

B) CONVERT

Which of the following must be performed when installing a touch screen? A) Disable the keyboard B) Calibration C) Boot the computer in safe mode D) Disable the mouse

B) Calibration

80mm and 120mm are common sizes for which of the following PC components? A) Processors B) Case fans C) Heat sinks D) Video cards

B) Case fans

Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? A) Remove all unneeded peripherals B) Check the power light on the AC adapter C) Swap the laptop battery for a new or refurbished battery D) C heck the backlight for functionality

B) Check the power light on the AC adapter

Which of the following controls the connections between the processor and the AGP slot on a motherboard? A) Memory B) Chipset C) Power supply D) System bus

B) Chipset

Which of the following cable types is characterized by a twist-on BNC type connector? A) Fiber B) Coaxial C) STP D) UTP

B) Coaxial

Which of the following cable types is required for BNC connector? A) Fiber Optic B) Coaxial C) CAT5 D) CAT3

B) Coaxial

Which of the following should be performed during a hard drive replacement to BEST maintain data privacy? A) Format the new hard drive twice prior to installation B) Completely erase the old drive prior to disposal C) Install antivirus software on the computer before removing the old hard drive D) Only use FAT32 file systems when formatting the new drives.

B) Completely erase the old drive prior to disposal

A technician wants to setup a network printer on a print server to default to duplex printing for all users. Which of the following will allow defaults duplex printing? A) Configure the settings from the users printer properties B) Configure settings through the printers web interface C) Configure the printer from the users page setup menu D) Configure the settings through the computers control panel

B) Configure settings through the printers web interface

A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO). A) USB thumb drive B) Cooling fan C) CMOS battery D) Power supply E) Motherboard

B) Cooling fan D) Power supply

Which of the following provides high speed or broadband networking at speeds over 384kbps using phone lines? A) Bluetooth B) DSL C) VPN D) Dial-up modem

B) DSL

Which of the following utilities is used for troubleshooting video issues? A) REGEDIT B) DXDIAG C) DCDIAG D) MSCONFIG

B) DXDIAG

Which of the following would BEST optimize a computer that is heavily used? A) Scandisk B) Defrag C) Indexing D) Chkdsk

B) Defrag

Which of the following are the BEST means of ensuring that data is not lost? (Select TWO). A) Ensure all preventative maintenance tasks are being performed B) Deploy a RAID system C) Schedule regular system backups D) Ensure that all servers are in secured areas E) Deploy all OS and security updates

B) Deploy a RAID system C) Schedule regular system backups

Which of the following provides the LOWEST level of wireless security protection? A) Use WPA B) Disable SSID broadcast C) Use RADIUS D) Enable WEP on the access point

B) Disable SSID broadcast

Which of the following should be used when cleaning printer toner? A) Wet cloth and a paper cloth B) Dry cloth and a paper bag C) Dry cloth and compressed air D) Wet cloth and a plastic bag

B) Dry cloth and a paper bag

Which of the following network cables would a technician find on the RJ-45 connector? A) Coaxial cable B) Ethernet cable C) Fiber D) USB

B) Ethernet cable

Which of the following protocols uses port 21? A) Telnet B) FTP C) HTTP d) POP3

B) FTP

Which of the following defines the protocol associated with the following TCP or UDP port numbers, in order? 21, 23, 25, 69, 443 A) FTP, SSH, SMTP, HTTPS, TFTP B) FTP, TELNET, SMTP, TFTP, HTTPS C) TELNET, FTP, SMTP, HTTPS, TFTP D) TELNET, SSH, TFTP, SMTP, HTTPS

B) FTP, TELNET, SMTP, TFTP, HTTPS

Which of the following technologies has the HIGHEST potential throughput? A) DSL B) Fiber C) Satellite D) Cable

B) Fiber

Which of the following is an example of a biometric identifier? A) Employee badge B) Fingerprint C) Birthday D) Pets name

B) Fingerprint

Which of the following storage types has no movable parts? A) DVD-RW B) Flash C) Tape D) IDE hard drive

B) Flash

Which of the following describes a Quad Core processor? A) A CPU with four direct channels to the FSB B) Four CPU cores operating off one CPU package C) A PC with four unique processors D) A CPU with four cache memory locations

B) Four CPU cores operating off one CPU package

Which of the following protocols uses port 443, by default? A) TELNET B) HTTPS C) FTP D) POP

B) HTTPS

A user has a docking station at work, but now wants to take their laptop home. Which of the following features would a technician use to allow this? A) Remote Access B) Hardware Profiles C) Advanced Power Management D) Device Manager

B) Hardware Profiles

Which of the following is the MOST common way to cool a CPU? A) Water cooling B) Heat sink C) Case fan D) Air conditioning

B) Heat sink

Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO). A) SATA B) IDE C) PATA D) FDD E) SCSI

B) IDE C) PATA

Which of the following devices will allow a technician to use a single set of input devices on several computers? A) Smart card reader B) KVM C) SCSI D) Bar code reader

B) KVM

Which of the following is an advantage of LCD monitors over CRT monitor? A) LCD monitor connectors are universal in size and style B) LCB monitors weigh less than similar-sized CRT monitors C) LCD monitors typically cost less than CRT monitors D) LCD monitors have fewer pixels than CRT monitors

B) LCB monitors weigh less than similar-sized CRT monitors

While checking the print queue, a technician determines that a print job at the top of the queue requires a paper size not loaded in the printer. Which of the following is the BEST option to get the other print jobs to print until the issue can be resolved? A) Force the job to print on the paper that is loaded in the printer B) Lower the priority of the jammed print job C) Delete all print jobs and have all the users resubmit the print jobs D) Increase the priority of all other jobs in the print queue

B) Lower the priority of the jammed print job

Which of the following connectors is used for musical equipment? A) HDMI B) MIDI C) PS/2 D) DVI

B) MIDI

Which of the following is the BEST way to ensure that a hard drive is secure for disposal? A) FDISK the drive multiple times B) Magnetically erase the drive C) Format the drive D) Convert the drive to NTFS

B) Magnetically erase the drive

Which of the following explains what the wattage rating of a power supply determines? A) Number of power connectors available B) Number of potential internal drives C) Storage capacity of optical disks D) Speed of the processor chip

B) Number of potential internal drives

Which of the following ports is MOST likely used for high-end graphics cards? A) PCI B) PCIe C) ISA D) AGP

B) PCIe

Which of the following componenets are included in a typical laser printer maintenance kit? (Select THREE) A) Image drum B) Paper pickup rollers C) Fuser D) Duplexer E) Toner F) Transfer roller

B) Paper pickup rollers C) Fuser F) Transfer roller

Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following? A) Virtualization B) Patch management C) A host-baed firewall D) Application base lining

B) Patch management

A techinician dropped a screw in the case of a desktop comuter. Which of the following tools should be used to retrieve the screws? A) Computer vacuum B) Plastic tweezers C) Canned air D) Screwdriver with magnetized tip

B) Plastic tweezers

Which of the following describes the purpose of encryption? A) Prevents unauthorized users from deleting data stored on computers B) Prevents unauthorized users from viewing or reading data C) Prevents unauthorized users from posing as the original source sending data D) Prevents unautorized users from posing as the intended recipient of data

B) Prevents unauthorized users from viewing or reading data

Which of the following services processes print requests and sends them to the printer? A) Printer Driver B) Printer Spooler C) Printer Service D) Print Properties

B) Printer Spooler

Which of the following is the MOST important consideration when installing Windows 7 64-bit? A) Processor speed B) Processor type C) Memory type D) Memory speed

B) Processor type

Which of the following provides data redundancy by writing data to two disks simultaneously? A) RAID 5 B) RAID 1 C) JBOD D) RAID 0

B) RAID 1

A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem? A) Have the customer call back at a later time B) Repeat back to the customer what they heard as the problem C) Tell the customer that their accent is preventing the technician from helping them D) Ask the customer to not speak with an accent

B) Repeat back to the customer what they heard as the problem

A user running Windows XP reports that their computer has not been printing any subsequent documents since a printer jam occurred earlier that day. The printer is now working normally for other users. Before rebooting the computer, which of the following is the FIRST step the technician should take? A) Remove and re-add the printer B) Restart the printer spooler service C) Reset the maintenance page count on the printer D) Attempt to print a test page

B) Restart the printer spooler service

A remote user is disconnected from the network for long periods of time and does not have a local printer. The laptop is configured to queue up the print jobs when the computer is connected to the network. Once plugged into the network, the user cannot print and the print jobs seem to be stuck in the queue. Which of the following needs to be done so the user can print? A) Reboot the printer B) Set the printer to work online C) Reset the print queue D) Reset the network service account

B) Set the printer to work online

An outside user is attempting to access company secured files by collecting information during a phone conversation. Which of the following BEST describes this practice? A) Data mining B) Social engineering C) Intrusion detection D) Hacking

B) Social engineering

A user downloads and installs software which sends a list of their recently visited websites to a server on the Internet without their knowledge. Which of the following BEST describes this situation? A) Spam B) Spyware C) Trojan D) Virus

B) Spyware

Which of the following properties of a heat sink has the GREATEST affect on heat dispersion? A) Proximity to the power supply B) Surface area C) Connection mechanism D) Shape

B) Surface area

An internal SCSI cable is generally used with which of the following devices? (Select TWO). A) Solid state drives B) Tape drives C) IDE drives D) Floppy drives E) Hard drives

B) Tape drives E) Hard drives

A new printer drive has just been installed on a desktop computer. Which of the following is the correct location to find the Print Test Page button? A) In Computer Management under Administrative Tools B) The General tab of the properties page of the printer C) In the Print Spooler service D) The Hardware tab of the Systems properties page

B) The General tab of the properties page of the printer

Which of the following is the difference between the clock speed and the bus speed of a CPU? A) The bus speed is the speed of the CPU before incorporating the internal clock multiplier B) The clock speed is the internal speed of the CPU C) The clock speed is the external speed of the CPU, which matches the bus speed of the computer D) The clock speed of the CPU matches the speed of the RAM

B) The clock speed is the internal speed of the CPU

A user is unable to login to their laptop when away from the office. Which of the following is the MOST likely reason? A) Login attempts within the office extend the login account password expiration period B) The users domain login credentials to be cached C) Microsoft Windows cannot authenticate the users login when not connected to the network D) The users account was created on the network after the initial user logged in

B) The users domain login credentials to be cached

Which of the following is a reason for maintaining a system with a floppy drive? A) To enable Bit Locker B) To recover archived data C) To store large amounts of data D) To increase data read speed

B) To recover archived data

Which of the following should be replaced when performing laser printer preventative maintenance? (Select THREE). A) Paper trays B) Transfer bar C) Paper D) Pickup rollers E) Fuser F) Toner

B) Transfer bar D) Pickup rollers E) Fuser

Which of the following is the MOST secure way to destroy sensitive data? A) Use the command line delete on the data B) Use a program that rewrites over the data several times C) Move the data into the Recycle Bin and then empty it D) Move the data onto a portable drive and then destroy the drive

B) Use a program that rewrites over the data several times

A user needs to print to a printer. They have a laptop with Windows 7. The printer has a USB and an Ethernet connector. Which of the following is the EASIEST way to connect the laptop to the printer? A) Use the Ethernet connector B) Use the USB connector C) Use the network connection D) Use the parallel port

B) Use the USB connector

Multiple users report that the network color printer is not printing in color, but only in monochrome. The technician knows the print server had maintenance done over the weekend that included driver updates. The NEXT action would be to: A) flash the firmware on the printer to match the new driver B) check the printer properties on the server C) power cycle the printer to update the driver D) have each user remove and re-install the printer to update the driver

B) check the printer properties on the server

Hyperthreading technology: A) only works on computer systems with multiple core CPUs B) enables a processor to work with two independent computer instructions at once C) enables two independent processors to work on the same task, simultaneously D) allows a computer program to work on multiple tasks simultaneously

B) enables a processor to work with two independent computer instructions at once

The smallest unit of data that a Windows operating system can access is called a: A) folder B) file C) volume D) partition

B) file

Which of the following commands is BEST to use when testing remote connectivity to a host? A) win/s B) ping C) telnet D) ipconfig

B) ping

A technician finds the inside of a desktop computer completely covered in almost 1 inch (2.54 centimeters) of dust. Which of the following would be he BEST solution to clean out the inside of the case? A) Wet rag B)Compressed air C) Lint free cloth D) Dry rag

B)Compressed air

A Windows XP workgroup computer can have up to how many concurrent connections? A) 10 or fewer B) 15 or fewer C) 20 or fewer D) 25 or fewer

A) 10 or fewer

Which of the following is the form factor of a VGA connector? A) 15-in D shell B) BNC connector C) 25-pin D shell D) Yellow RCA connector

A) 15-in D shell

Which of the following IP addresses is in a class A range? A) 15.26.2.1 B) 156.10.2.5 C) 192.168.0.1 D) 202.45.16.8

A) 15.26.2.1

Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access? A) 21 B) 80 C) 443 D) 3389

A) 21

Which of the following ports is the standard SMTP port? A) 25 B) 80 C) 110 D) 443

A) 25

Which of the following are speeds supported by PC3200 memory? A) 400MHz, 333MHz, and 266MHz B) 533MHz, 4000MHz, and 333MHz C) 800MHz, 400MHz, and 200MHz D) 600MHz, 250MHz, and 100MHz

A) 400MHz, 333MHz, and 266MHz

Which of the following is the MAXIMUM recommended cable length for connecting USB devices? A) 5 meters (16 feet) B) 7 meters (23 feet) C) 10 meters (33 feet) D) 15 meters (49 feet)

A) 5 meters (16 feet)

Which of the following is the BEST example of social engineering? A) A caller pretending to be an administrator to acquire a password B) A social website that secretly records users actions on the Internet C) A program that attempts to steal users credit card information D) An unsolicited email that attempts to get a user to make a purchase

A) A caller pretending to be an administrator to acquire a password

Which of the following slots is used for a graphics card? A) AGP B) AMR C) PCMCIA D) CNR

A) AGP

Which of the following are features of Windows 7 that are not in Windows Vista? A) Application Dock B) UAC C) Aero C) Side Bar

A) Application Dock

Which of the following log files would reference third party software specific error messages? A) Application Logs B) Security Logs C) Archive Logs D) System Logs

A) Application Logs

A user reports that video is not displayed when their laptop is powered on. Which of the following should be performed after verifying the power and charging indicators are lit? A) Attach an external monitor and check for video B) Replace the BIOS battery C) Verify the AC adapter is known good adapter D) Replace the power switch

A) Attach an external monitor and check for video

Fingerprint readers are an example of which of the following security technologies? A) Biometric B) Password C) Smart card D) Username authentication

A) Biometric

Which of the following media has the LARGEST potential storage capacity? A) Blue-Ray B) CD-RW C) CD-R D) DVD-RW

A) Blue-Ray

Which of the following connections must be paired FIRST with the device before use? A) Bluetooth B) Infrared C) Wi-Fi D) Ethernet

A) Bluetooth

Which of the following communication devices needs to have a subscription to a service provider for Internet access? A) Cellular WAN B) Infrared C) Bluetooth D) WLAN (802.11g)

A) Cellular WAN

A user reports that their computer seems to be running slow and frequently reboots on its own. Which of the following is the FIRST thing the technician should check to address this issue? A) Check for newly installed software on the system B) Check to determine if the graphics card is faulty C) Reinstall antivirus software and run a scan D) Check for newly added peripherals to the system

A) Check for newly installed software on the system

Which of the following is the function of a power inverter? A) Coverts DC to AC B) Provides a regulated AC voltage C) Steps down AC voltages D) Provides a backup power source

A) Coverts DC to AC

Which of the following memeory types is the MOST current? A) DDR B) RAMBUS C) DRAM D) SDRAM

A) DDR

In which of the following is a 2032 CMOS battery MOST often found? A) Desktops B) Portable printers C) Bluetooth Mice D) Notebooks

A) Desktops

Which of the following services assigns IP addresses automatically when requested by the client? A) Dynamic Host Configuration Protocol B) Automatic Private IP Addressing C) Domain Name Services D) Windows Internet Name Service

A) Dynamic Host Configuration Protocol

Which of the following troubleshooting steps is NEXT after determining the cause? A) Establish a plan of action to resolve the problem and implement the solution B) Document findings, actions, and outcomes C) Verify full system functionality and if applicable implement preventative measures D) Question the user and identify user changes

A) Establish a plan of action to resolve the problem and implement the solution

Which of the following has the LEAST amount of storage capacity? A) FDD B) Tape drive C) Blue-Ray D) SSD

A) FDD

Within MSCONFIG, which of the following is the System Restore button located? A) General B) BOOT.INI C) SYSTEM.INI D) Satrtup

A) General

Which of the following connectors allows both audio and video to pass through them? A) HDMI B) VGA C) RGB D) DVI

A) HDMI

Programs that run when the Windows OS starts are stored in which of the following registry hives? A) HKEY_LOCAL_MACHINE B) HKEY_CURRENT_CONFIG C) HKEY_CLASSES D) HKEY_USERS

A) HKEY_LOCAL_MACHINE

Which of the following can be hot-swappable? A) Hard drive B) Tape drive C) Floppy drive D) DVD-RW

A) Hard drive

Which of the following are unique video card interfaces? (Select TWO). A) ISA B) AMR C) AGP D) VLBus E) PCI

A) ISA E) PCI

Which of the following printer types uses a charged corona wire in the printing process? A) Laser B) Impact C) Inkjet D) Thermal

A) Laser

Which of the following configuration changes can a user perform that will save the MOST energy? A) Let the system blank the screeen after five minutes of inactivity B) Disable screen saver C) Disable the hibernate mode D) Enable a photo album screen saver

A) Let the system blank the screeen after five minutes of inactivity

Which of the following utilities can a stechnician use to stop unwanted programs from loading at startup? A) MSCONFIG B) Recovery Console C) ASR D) CMD

A) MSCONFIG

When working within large computer networks, which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO) A) NETBEUI is designed to be used on small size LANs B) NETBEUI is unavailable on non-Windows operating systems C) NETBEUI can only be used on pre-Windows NT networks D) NETBEUI is not a routable protocol E) NETBEUI can only be used with DHCP

A) NETBEUI is designed to be used on small size LANs D) NETBEUI is not a routable protocol

Which of the following adapter types will use a RJ-45 connector? A) NIC B) Video C) Sound D) Dial-up modem

A) NIC

Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A) Northridge B) DMA controller C) CMOS D) Southbridge

A) Northridge

Which of the following utilities can be used to view the start-up programs? A) REGEDIT B) IPCONFIG C) PING D) DXDIAG

A) REGEDIT

Which of the following connectors is commonly used with two-pari UTP cable? A) RJ-11 B) RJ-14 C) RJ-21 D) RJ-45

A) RJ-11

A user notices tat the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST? A) Reseat in the docking station B) Reinstall the operating system C) Remove and reseat the battery D) Replace the laptop battery

A) Reseat in the docking station

Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu? A) Right-click Start Menu/Properties/Start Menu tab B) Control Panel/User Accounts C) Start/All programs/Accessories/Ease of Access D) Right-click Desktop/Personalize

A) Right-click Start Menu/Properties/Start Menu tab

Which of the following RAM types does a laptop use? A) SODIMM B) DIMM C) RIMM D) SIMM

A) SODIMM

Which of the following can be disabled to hellp prevent access to a wireless network? A) SSID broadcast B) MAC filtering C) WEP key D) WPA passphrase

A) SSID broadcast

Which of the folowing cable types uses an RJ-45 connector, and would MOST commonly be used in an environment with high EMI or RFI? A) STP B) Coaxial C) UTP D) Fiber

A) STP

Which of the following are potential sources of EMI (Select TWO) A) Strong magnets B) Toaster ovens C) Cordless phones D) Flat panel TVs E) AC power runs

A) Strong magnets E) AC power runs

During troubleshooting, the technician establishes a theory of probable cause. Which of the following is the NEXT step? A) Test the theory to determine cause B) Establish a plan of action to resolve the problem and implement the solution C) Identify the problem D) Verify full system functionality and if applicable implement preventative measures

A) Test the theory to determine cause

Which of the following occurs by default when a file is copied from a CD-ROM to a folder on an NTFS partition? A) The file inherits the permissions of the folder it is copied to B) The CD structure is indexed and the index is stored in the folder C) The file is copied with the Read Only attribute D) A shortcut is created on the drive pointing to the CD file

A) The file inherits the permissions of the folder it is copied to

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active? A) The system has a fragmented hard drive B) The drive interface needs to be changed C) The user has too many documents on the hard drive D) The system page file has an issue

A) The system has a fragmented hard drive

A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message, no wireless devices detected, but other users in the coffee shop can connect. Which of the following is the MOST probable cause of this issue? A) The wireless switch on the side of the laptop is turned off. B) The coffee shop no longer offers Wi-Fi to customers C) The Wi-Fi hotspot has reached its maximum number of connections D) The user is allowing Windows to manage wireless connections.

A) The wireless switch on the side of the laptop is turned off.

Which of the following printers requires a specialized paper in order to operate? A) Thermal B) Laser C) Inkjet D) Impact

A) Thermal

Which of the following is the purpose of thermal compund? A) To facilitate the transfer of heat from the CPU to the heat sink B) To facilitate the adhesion of the CPU to the heat sink C) To facilitate the reduction of heat to the heat sink D) To assist in insulating the CPU from electrical damage

A) To facilitate the transfer of heat from the CPU to the heat sink

Which of the following should a technician do to protect exposed hardware from ESD? A) Touch a piece of metal to discharge any static electricity B) Touch one of the computer expansion cards to discharge any static electricity C) Touch the motherboard to discharge any static electricity D) Touch the floor to discharge any static electricity

A) Touch a piece of metal to discharge any static electricity

Which of the following is a standard that supports speeds of up to 480Mbps? A) USB 2.0 B) RS-232c C) IEEE 1284 D) IEEE 1394

A) USB 2.0

Which of the following cable types uses an RJ-45 connector and is MOST commonly used in an Ethernet network? A) UTP B) Fiber C) Coaxial D) STP

A) UTP

A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7 Professional 64-bit. The technician wants to retain the user settings. Which of the following tasks should the technician perform? A) Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and the upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional B) Do a clean install of 32-bit Windows VISTA Professional, and then an upgrade to 64-bit Windows 7 Professional C) Do a clean installation of 64-bit Windows 7 Professional D) Upgrade 64-bit Windows XP Professional to 64-bit Windows 7

A) Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and the upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional

Which of the following features is in Windows Vista but not Windows XP? A) User account control B) 64-bit processor support C) File and folder encryption D) Dual monitor support

A) User account control

A users laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. Which of the following would be the BEST method to solve this issue? A) User an external USB enclosure B) Change the BIOS settings to support SATA drives C) Exchange the drive for a PATA hard drive D) Replace the motherboard with one that supports SATA drives

A) User an external USB enclosure

A technician is adding a company video from a video cassette to the company's website. Which of the following devices should be used to complete this task? A) Video capture card B) Video card C) Windows Easy Transfer cable D) Super I/O card

A) Video capture card

A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-LAN (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems? A) WOL is not enabled in the BIOS B) The computers do not support WOL functionality C) The network card settings in Windows are incorrect D) Power settings are incorrect in the BIOS

A) WOL is not enabled in the BIOS

A downloadable game that is actually a program used to steal information is an example of: A) a Trojan B) spam C) a worm D) adware

A) a Trojan

The portion of a disk or drive that contains the MBR is known as the: A) boot sector B) primary partition C) extended partition D) boot partition

A) boot sector

A Windows directory is also referred to as a: A) folder B) cluster C) volume D) partition

A) folder

Which of the following commands is used to obtain an IP address from the DHCP server? A) ipconfig /renew B) ping -t C) nslookup D) msconfig

A) ipconfig /renew

Which of following is the BEST example of a strong password? A) oU812#% B) AYBABTU C) 17011701 D) Make Safe

A) oU812#%

Which of the following is another name for an RS-232 connection? A) serial B) USB C) IEEE 1394 D) Ethernet

A) serial

Which of the following commands can be used to establish a connection to a remote computer? A) telnet B) ipconfig C) ping D) tracert

A) telnet

A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The technician arrives and finds the pritner is online but there are not any lights on the network card. The NEXT step to evaluate the problem is to: A) check the printer for paper jams in the path B) replace the network card in the printer C) cycle the power on the printer and observe the boot process D) power off the printer, have the customer clear the print queue and reboot

C) cycle the power on the printer and observe the boot process

Which of the following adapter cards is used for connecting external hard drives? A) RAID B) PCMCIA C) eSATA D) PATA

C) eSATA

Which of the following adapter cards would be the FASTEST for connecting an external hard drive? A) Wide SCSI B) FireWire 800 C) eSATA D) USB 2.0

C) eSATA

A user receives an email stating that the user has own a lottery. The user is asked to send their address, phone number and bank account number so that the winning funds can be deposited directly into the users account. This is an example of: A) a worm spread from peer to peer B) a destructive virus C) social engineering D) spyware

C) social engineering

Which of the following is the MINIMUM amount of hard disk space required to install Window 7? A) 4GB B) 8GB C) 12GB D) 16GB

D) 16GB

Which of the following is a private IP address? A) 12.25.153.17 B) 169.250.10.10 C) 192.165.0.1 D) 172.16.1.1

D) 172.16.1.1

Which of the following is the native resolution of a WUXGA monitor? A) 1200 X 960 B) 1280 X 1024 C) 1600 X 1200 D) 1920 X 1200

D) 1920 X 1200

Which of the following is the MAXIMUM data rate of IEEE 1394a? A) 20 Mbps B) 40 Mbps C) 200Mbps D) 400Mbps

D) 400Mbps

Which of the following is the MAXIMUM supported amount of RAM for Windows XP Home? A) 1024MB B) 2GB C) 32GB D) 4GB

D) 4GB

Which of the following is the MAXIMUM speed limit on RAMBUS? A) 266MHz B) 533MHz C) 667MHz D) 800MHz

D) 800MHz

IEE1394b is capable of transfer rates of up to: A) 12Mbps B) 400Mbps C) 480Mbps D) 800Mbps

D) 800Mbps

Which of the fllowing wireless technology standards has the GREATEST indoor range? A) 802.11a B) 802.11b C) 802.11g D) 802.11n

D) 802.11n

Which of the following wireless protocols requires the use of MIMO antennas? A) 802.11a B) 802.11b C) 802.11g D) 802.11n

D) 802.11n

A technician observes that the lights in a customers building flicker periodically during the course of the day. Which of the following should the technician recommend to protect the customer's equipment? A) A power supply B) A generator C) A heavy duty electrical cord D) A UPS

D) A UPS

Which of the following is indicated by repetitive flashing lights on a keyboard at POST? A) A password is needed B) An exteral peripheral error C) A software error D) A hardware error

D) A hardware error

Which of the following is an advantage of 64-bit processor versus a 32-bit processor? A) The ability to access memory beyond 2GB B) Lower power requirements for hard drive interfaces C) The ability to access virtual memory D) A wider data path to handle program execution

D) A wider data path to handle program execution

Which of the following BEST represents a clean installation of Windows XP? (Select TWO). A) An installation that prevents any previous data from being corrupted B) An installation in which a new virus scan is performed to ensure that there are not existing infections C) An installation where all existing operating system information remains intact D) An installation with no existing operating system E) An installation where the previous operating system is not preserved

D) An installation with no existing operating system E) An installation where the previous operating system is not preserved

When installing a wireless keyboard and mouse, which of the following should be installed in the laptop? A) Digitizer B) Infrared C) Ethernet D) Bluetooth

D) Bluetooth

When a user was installing a new program, the computer suddenly restarted. Now when the computer starts, it gets partially through the boot process, then reboots. Which of the following is the QUICKEST method to get the computer running without losing any of the users data? A) Reinstall the OS B) Perform a factory restore C) Boot into Safe Mode and perform Windows Restore D) Boot using Last Known Good Configuration

D) Boot using Last Known Good Configuration

Which of the following cable types are reated for Gigabit Ethernet? (Select TWO). A) CAT3 B) CAT4 C) CAT5 D) CAT5e E) CAT6

D) CAT5e E) CAT6

Which of the following will enable a technician to easily identify a connection for each device? A) Installing SATA drives B) Using LCD monitors C) Using optical mice D) Cable management

D) Cable management

Which of the following shows the correct progression of video quality from lowest to highest? A) Component, S-Video, Composite B) Composite, HDMI, Component C) S-Video, Composite, HDMI D) Composite, S-Video, Component

D) Composite, S-Video, Component

Which of the following keys is used to change laptop hardware settings? A) Function B) Shift C) Numeric D) Control

D) Control

Which of the following is commonly used for RS-232 connections? A) PS/2 B) Parallel C) SCSI D) DB-9

D) DB-9

Which of the following would be used to increase the efficiency in which programs execute? A) Disk Cleanup B) Task Manager C) Task Scheduler D) Defrag

D) Defrag

Which of the following is an example of EMI? A) Degraded LAN performance due to too many Bluetooth devices being used in close proximity B) Degraded LAN performance due to CAT5 cable being wound too tightly C) Degraded LAN performance due to a cellular phone being used in close proximity D) Degrade LAN performance due to CAT5 and AC power cables in close proximity

D) Degrade LAN performance due to CAT5 and AC power cables in close proximity

Which of the following is the BEST way to provide power to a laser printer? A) Directly to a UPS B) Directly to a computer via USB cable C) Directly to a power strip D) Directly to a grounded wall outlet

D) Directly to a grounded wall outlet

After verifying full system functionality, which of the following should a technician do NEXT when troubleshooting a problem? A) Establish a theory of probable cause B) Identify user changes to the computer C) Move o to the next issue that requires troubleshooting D) Document findings, actions and outcomes

D) Document findings, actions and outcomes

A small shock of electricity transferred from a computer or other electronic component to a person is known as: A) EMF B) RFI C) EMI D) ESD

D) ESD

A user reports that when trying to input data using a touch screen, items other than the ones being touched are displayed. Which of the following would be the FIRST action to take? A) Ensure the users PC has the latest touch screen drivers installed. B) Have the user check to see if the touch screen control cable is loose C) Have the user run a complete virus scan D) Ensure the user has calibrated the screen

D) Ensure the user has calibrated the screen

A first level help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT? A) Continue working with the customer until the problem is resolved B) Explain to the customer that they received a call back when someone more qualified is available C) Explain to the customer that the problem cannot be resolved and end the call D) Escalate the call to another technician

D) Escalate the call to another technician

A technician determins through testing that their probable cause theory is correct. Which of the following is the NEXT step in the troubleshooting process? A) Question the user and identify any user changes to the computer B) Verify full system functionality C) Leave a list of instructions for the user to implement D) Establish a plan of action to resolve the problem

D) Establish a plan of action to resolve the problem

During troubleshooting, the technician determines the cause of the problem. Which of the following is the NEXT step in the troubleshooting theory? A) Document findings, actions, and outcomes B) Verify full system functionality and if applicable implement preventative measures C) Establish a theory of probable cause D) Establish a plan of action to resolve the problem and implement the solutions

D) Establish a plan of action to resolve the problem and implement the solutions

Which of the following is the MAXMUM number of primary partitions that can exist on a physical hard drive? A) One B) Two C) Three D) Four

D) Four

The highest quality video will generally be obtained using which of the following connector types? A) VGA B) RGB C) DVI D) HDMI

D) HDMI

Which of the following will dissipate heat and requires no moving parts? A) Liquid cooling system B) Motherboard riser C) Case fan D) Heat sink

D) Heat sink

Which of the following states consumes the LEAST amount of power? A) Sleep B) Suspend C) Standby D) Hibernate

D) Hibernate

Which of the following protocols uses port 143 by default? A) POP B) HTTPS C) TELNET D) IMAP

D) IMAP

A user reports that their workstation is having trouble connecting to the Internet. Which of the following should the technician do FIRST to begin troubleshooting the issue? A) Establish a plan of action to resolve the problem B) Establish a theory of probable cause C) Reset the users computer and then test the connection D) Identify any changes the user may have made

D) Identify any changes the user may have made

A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed correctly? A) Run Windows Upgrade Advisor B) Disable UAC C) Upgrade the application software D) Install in compatibility mode

D) Install in compatibility mode

Which of the following printers needs a fuser installed? A) Inkjet B) Impact C) Dot Matrix D) Laser

D) Laser

The most effective use of clusters on a hard drive is in which of the following file systems? A) FAT12 B) FAT16 C) FAT32 D) NTFS

D) NTFS

Which of the following is the chipset used by the CPU to communicate with the system memory? A) VLBUS B) ASIC C) Southbridge D) Northbridge

D) Northbridge

Which of the following memory modules is a DDR3 chip? A) PC3200 B) PC4800 C) PC5300 D) PC8000

D) PC8000

Which of the following is the MOST common use of a cable with an RJ-11 connector? A) Ethernet B) Network Backbone C) T1 D) POTS

D) POTS

A technician is trying to install an OS to a remote PC without the use of phyiscal media. Which of the following is used to perform this task? A) FTP B) Initiate a network share C) Telnet D) PXE boot environment

D) PXE boot environment

Which of the following options is the BEST way to fix a CRT monitor that has suffered from magnetic interference? A) Replace the power cord B) Turn it off, wait several minutes, and restart C) Plug it into a different outlet D) Perform a degauss

D) Perform a degauss

Which of the following cable types is required to be fire-resistant and does not emit toxic fumes when exposed to high temperatures? A) STP B) Coaxial C) UTP D) Plenum

D) Plenum

A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? A) Main system board B) Processor C) Hard disk drive D) Power supply

D) Power supply

After the BIOS message disappears, which of the following would a technician press to boot a PC into Safe Mode? A) Press F1 B) Press F2 C) Press F5 D) Press F8

D) Press F8

Which of the following is a setting on a CRT monitor that is often adjusted when a user reports headaches? A) Degauss B) Contrast C) Resolution D) Refresh rate

D) Refresh rate

Which of the following is a common protocol used to send email? A) POP3 B) FTP C) SFTP D) SMTP

D) SMTP

Which of the following can a technician do to optimize an infrared connection between a laptop and a printer? (Select TWO) A) Install a repeater device B) Boost the power C) Change the transmission channel D) Shorten the distance E) Maintain a clear line of sight

D) Shorten the distance E) Maintain a clear line of sight

Which of t he following ports is BEST to use when adding a network printer in Windows XP? A) USB B) COM5 C) LPT1 D) TCP/IP

D) TCP/IP

A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which of the functioning properly. Which of the following should the technician do NEXT? A) Test the machine on a UPS battery backup B) Plug the machine into a different wall outlet C)Check to make sure the motherboard is seated correctly D) Test the machine with a power supply tester

D) Test the machine with a power supply tester

The customer calls a technician and informs them that their keyboard was cleaned with a solution, and now their fingers sting. Where would the technician or medical personnel find information about the substance on the keyboard? A) The MSDS B) The local fire department C) The Standard Operating Procedures manuel D) The facilities department of the company

D) The facilities department of the company

Printouts from a printer are a random mix of letters, numbers, and symbols. Which of the following is MOST likely the cause of this problem? A) The toner cartridge needs to be replaced B) Duplex printing is selected on a single-sided printer C) The print spooler is fulland needs to be restarted D) The incorrect printer driver is installed

D) The incorrect printer driver is installed

A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. Which of the following should the technician try FIRST? A) Check the power cable to the projector B) Put a new bulb in the projector C) Replace the video cable to the projector D) Toggle the function key for the display in the laptop keyboard

D) Toggle the function key for the display in the laptop keyboard

Which of the following computing techniques will limit the vulnerability of a system to infection by a virus? (Select TWO). A) Install a NAT firewall on the network B) Run an online malware scan monthly C) Only open email from recognized senders D) Update antivirus signatures on a daily basis E) Automatically update the operating system

D) Update antivirus signatures on a daily basis E) Automatically update the operating system

A technician has a customer with a Windows 7 Home Basic machine who wants to play movies through the Media Center program. Which of the following should the technician do to allow this to happen? A) Upgrade the Media Player program to the Media Center program B) Enable the Media Center program C) Upgrade the system to Windows 7 Business D) Upgrade the system to Windows 7 Home Premium Edition

D) Upgrade the system to Windows 7 Home Premium Edition

Which of the following is characterized by the creation of a secure tunnel into a known server location? A) HTTPS B) FTP C) SSL D) VPN

D) VPN

Which of t he following devices goes into an AGP slot on a computer system board? A) Sound card B) Processor chip C) Memory D) Video card

D) Video card

Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed? A) CHECKVER.EXE B) VERSION.EXE C) SIGVERIF.EXE D) WINVER.EXE

D) WINVER.EXE

Which of the following is the MOST secure method to use when setting up a wireless network? A) WPA B) WEP C) Hidden SSID D) WPA2

D) WPA2

Which of the following is best practice when installing memory into a computer? A) Install memory modules in pairs B) Insure the proper drivers are installed for best performance C) Apply thermal grease to insure proper seating D) Wear an anti-static wrist strap

D) Wear an anti-static wrist strap

Which operating systems use the c:\WINNT\directory? A) Windows 7 B) Windows Vista Home C) Windows Vista Ultimate D) Windows 2000

D) Windows 2000

A technician attempts to install Windows XP on a new Windows Vista PC but gets an error stating that setup did not detect any valid hard disks. Which of the following is MOST likely the cause of this error? A) The hard drive is too large for Windows XP to recognize B) The hard drive is defective and needs to be replaced C) The user needs to call Microsoft and verify that the Windows copy is registered with the DRM D) Windows XP does not natively support SATA controllers

D) Windows XP does not natively support SATA controllers

Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024 x 768? A) SVGA B) PAL C) VGA D) XGA

D) XGA

Sections of the registry in Windows that contain system, software, device an user information are called: A) archives B) partitions C) folders D) hives

D) hives

Which of the following commands can be used to verify the gateway IP address on a local computer? A) net use B) telnet C) ping D) ipconfig

D) ipconfig

The on-site technician is asked to load a copy of the companys purchased software on a personal computer. The technician should FIRST: A) notify the companys owner of the breach B) leave the premises and call local law enforcement C) adivse the individual that downloading unlicensed software is illegal D) verify the install is allowed under the companys licensing agreements

D) verify the install is allowed under the companys licensing agreements

Disregard

Disregard

Disregard slide

Disregard slide

Disregard this one

Disregard this one

Which of the following is an example of a valid IPv4 address for assignment to a network host? A) 127.0.0.1 B) 169.257.29.1 C) 172.20.255.254 D) 255.0.0.8

C) 172.20.255.254

Which of the following represents a private IP address? A) 11.6.42.90 B) 21.4.3.7 C) 172.31.4.3 D) 196. 22.57.3

C) 172.31.4.3

Assuming the Windows XP installation disc is in the CD drive, Recover Console can be run in which of the following ways? A) Windows Restore application B) %cd%:\i386\spuninst.exe C) Booted from installation disc D) Windows Support website

C) Booted from installation disc

Which of the following is correct about IPv6? A) IPv6 only supports IP addresses up to 64-bits in length B) Ipv6 is the only type of IP address supported on todays networks C) Both IPv6 and Ipv4 can exist on the same network D) The last 64-bits of an Ip address represent the device MAC address

C) Both IPv6 and Ipv4 can exist on the same network

Which of the following is the MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone? A) Are you sure that the device is plugged in? B) Have you verified all PS/2 plugs are secure? C) Can you describe the steps you have taken? D) Have you tried turning it off and on again?

C) Can you describe the steps you have taken?

A client's spreadsheet is not printing all the columns. Which of the following can be done to fix this? A) Use the Print Landscape option under the File menu B) Push the landscape button on the printer C) Change the document orientation in printing preferences D) Adjust the documents formatting in the devices Control Panel

C) Change the document orientation in printing preferences

An AMR slot is generally used with which of the following interface card types? A) Video game emulator card B) Video capture card C) Modem D) Mini-PCI card

C) Modem

The PCIe 8x video card in a PC workstation has failed and there are no empty PCIe slots available. The only replacement card is not the same model. Which of the following will work in place of the original? A) PCIe 16x B) PCI-X C) PCIe 4x D) AGP 2.0

C) PCIe 4x

Which of the following cable ratings should be used in air handling spaces? A) Shielded B) PVC coated C) Plenum D) Unshielded

C) Plenum

Which of the following broadband technologies allows for communication across the FARTHEST distance? A) Fiber B) DSL C) Satellite D) Cable

C) Satellite

A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the users name again, after which the user promptly hangs up. Which of the following attacks did the technician experience? A) Phishing attack B) Eavesdropping attack C) Social engineering attack D) Spyware attacked

C) Social engineering attack

A user reports that their last several jobs have not printed, even though other users can print. In which of the following locations should the technician look FIRST? A) The servers printer list B) The printers onboard memory C) The computer print queue D) The Add/Remove Programs windows

C) The computer print queue

During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue? A) The video card on the laptop is faulty B) There are unneeded peripherals that should be removed C) The function key needs to be pressed to toggle monitors D) The motherboard on the laptop is fault

C) The function key needs to be pressed to toggle monitors

Which of the following wireless technology standards has the SHORTEST indoor range? A) 802.11a B) 802.11b C) 802.11g D) 802.11n

A) 802.11a

Which of the following malicious software types will create multiple pop-ups on a computer? A) Adware B) Grayware C) Worms D) Spyware

A) Adware

An external hard drive would normally use which of the following external ports? (Select TWO). A) An eSata port B) A USB port C) A serial port D) An HDMI port E) A parallel port

A) An eSata port B) A USB port

In regards to computer case form factors, which of the following provides the MOST room for effective cooling? A) BTX B) ATX C) NLX D) Micro ATX

A) BTX

Which of the following areas allows a user to switch the left and right button commands? A) Button tab in the mouse properties B) Device Manager properties C) Use MouseKeys in accessibility D) Hardware profiles in the system properties

A) Button tab in the mouse properties

Which of the following is the default location for 32-bit applications when installed on Windows 7 64-bit? A) C:\Program Files (x86)\ B) C:\Windows\system32\ C) C:\Program Files (32)\ D) C:\Program Files\

A) C:\Program Files (x86)\

Which of the following is the MOST common port to configure for an external modem? A) COM1 B) LPT3 C) PS/2 D) LPT1

A) COM1

Which of the following would be used to record off-air TV programs? A) Capture card B) Bluetooth C) Wireless card D) POST card

A) Capture card

A user reports that their laptop cannot connect to the wireless network. Which of the following is the FIRST step the technician should take to resolve this problem? A) Check that the WiFi switch is enabled on the laptop B) Check the area for possible sources of interference. C) Check the wireless adapter settings in the OS D) Check that the wireless security settings are correct for the network

A) Check that the WiFi switch is enabled on the laptop

A technician wants to prevent anyone from logging into a computer that is running in a common area unless they are authorized. The technician has locked the case. Which of the following actions should the technician take NEXT to prevent access? A) Create user accounts for only the authorized users B) Add a BIOS password C) Disconnect the keyboard and the mouse D) Add aprivacy screen to the monitor

A) Create user accounts for only the authorized users

Which of the following command linen paths shows the recover consoles installation? A) D:\i386\tools\console A) D:\i386\tools/cmdcons A) D:\i386\utilities\console A) D:\i386\winnt32\cmdcons

A) D:\i386\winnt32\cmdcons

Which of the following is a valid motherboard memory slot type? A) DIMM B) AGP C) CMOS D) PCI

A) DIMM

The operation of mapping an IP address to a host name is handled by which of the following? A) DNS B) DHCP C) TCP/IP D) IPv6

A) DNS

Which of the following will allow a user account to logon to Microsoft Windows Vista when the Microsoft Windows Networking domain needs to be specified? (Select TWO). A) DOMAIN\USER B) USER@DOMAIN C) USER-DOMAIN D) DOMAIN-USER E) DOMAIN USER

A) DOMAIN\USER B) USER@DOMAIN

A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue? A) Docking station B) KVM switch C) Bluetooth adapter D) IEEE 1394 cable

A) Docking station

Which of the following cables has the LONGEST viable length? A) Fiber B) CAT 6 C) CAT5e D) CAT 5

A) Fiber

Which of the following protocols uses port 443 by default? A) HTTPS B) IMAP C) TELNET D) POP

A) HTTPS

Which of the following printers would be the BEST choice for printing on multi-part forms? A) Impact printer B) Thermal printer C) Inkjet printer D) Laser printer

A) Impact printer

The user boots their cmputer in the morning to discover the message OS not found. Which of the following would recover from that error without data loss? A) Insert the system boot disk and repair the operating system. B) Install a new hard drive and restore the system. C) Restore the BIOS configuration to default to recognize the drive D) Use the manufacturers supplied system recovery disk and restore the system.

A) Insert the system boot disk and repair the operating system.

Keyboard errors are MOST often caused by which of the following problems? (Select TWO). A) Jammed keys B) ESD C) Driver issues D) Incorrect BIOS settings E) Defective cables

A) Jammed keys E) Defective cables

Which of the following bus slots would provide the HIGHEST potential performance for a video card? A) PCIe B) AGP C) PCI D) SCSI

A) PCIe

Before implementing a potential solution to a problem, which of the following should be done? A) Perform a system backup B) Determine what has changed C) Test the solution D) Document the solution

A) Perform a system backup

A customer reports that their laptop is unable to print a document from a word processing application. A technician confirms that the printer settings are correct. Which of the following is the NEXT step? A) Print of test page from Printer Properties B) Restart the print spooler service C) Re-load the printer drivers D) Direct the user to another printer

A) Print of test page from Printer Properties

After a technician physically installs a bar code reader, which of the following is the NEXT step? A) Program the reader to recognize the required code systems B) Reinstall the operating system to add support for bar code readers C) Adjust the light wavelength D) Test the reader by typing commands from the keyboard

A) Program the reader to recognize the required code systems

Which of the following RAID arrays does only striped volumes? A) RAID 0 B) RAID 1 C) RAID 5 D) RAID 10

A) RAID 0

Which of the following protocols uses port 3380, by default? A) RDP B) HTTP C) SMTP D) FTP

A) RDP

Which of the following characteristics and port numbers are associated with SMTP? A) Sends outbound email, Port 25 B) Receives inbound email, Port 25 C) Sends outbound email, Port 110 D) Receives inbound email, Port 110

A) Sends outbound email, Port 25

A user reports that they are suddenly unable to printer to a network printer. It was working fine yesterday. The technician can ping the users workstation and the printer. The technician can also print a test page from another workstation. Which of the following is the MOST likely cause of the problem? A) The printer is no longer the users default printer B) The users workstation has a fault NIC. C) The printer has corrupt drivers D) The printer has a faulty NIC

A) The printer is no longer the users default printer

A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message, no wireless devices detected, but other users in the coffee shop can connect. Which of the following is the MOST probable cause of this issue? A) The wireless switch on the side of the laptop is turned off B) The coffee shop no longer offers Wi-Fi to customers C) The Wi-Fi hotspot has reached its maximum number of connections D) The user is allowing Windows to manager wireless connections

A) The wireless switch on the side of the laptop is turned off

Which of the following printer types requires the use of special paper to print? A) Thermal B) Inkjet C) Laser D) Dot Matrix

A) Thermal

Which of the following should be included in a password to BEST prevent the password from being compromised? A) Uppercase letters, lowercase letters, numbers, special characters B) First name, last name, birthday, address, phone number C) Dictionary words with proper capitalization, transposition of letters with similar looking numbers D) Prime numbers and repeating digits

A) Uppercase letters, lowercase letters, numbers, special characters

A user needs to access a secure website behind a firewall. Which of the following would get the user into the website? A) https:\\www.ipdomain.com:8080 A) https:\\www.ipdomain.com A) https:\\ipdomain.com\8080 A) https:\\www.ipdomain.com\8080

A) https:\\www.ipdomain.com:8080

Which of the following are encryption technologies? (Select TWO). A) ATA B) DES C) AES D) DOS E) FAT

B) DES C) AES

Which of the following items is listed in the control panel of a Windows 7 PC? A) Disk Defragmenter B) Device Manager C) System Log files D) Task Manager

B) Device Manager

A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace the printer, which of the following printing technologies will allow the technician to continue to use the company's copy paper? A) Transfer B) Dot Matrix C) Thermal D) Laser

B) Dot Matrix

Which of the following broadband types can provide the MOST available bandwidth? A) DSL B) Fiber C) Satellite D) Cable

B) Fiber

Which of the following network types is the LEAST susceptible to EMI and RFI issues? A) DSL B) Fiber C) Cable D) Satellite

B) Fiber

Which of the following is an advantage of NTFS over FAT32? A) Dual OS functionality B) File encryption support C) Drive size exceeding 128GB D) Support for Windows XP

B) File encryption support

Which of the following will dissipate heat MOST efficiently? A) CPU fan B) Liquid cooling systems C) Heat sink D) Power supply

B) Liquid cooling systems

The user reports to the help desk that a UPS trips the internal circuit breaker each time the laser printer is powered on. The technician should do which of the following? A) Advise the user that the laser printer needs to be replaced B) Move the printer power cable to surge only socket C) Put the UPS on a separate power circuit D) Order a UPS with a slightly lower wattage

B) Move the printer power cable to surge only socket

When a PC is turned on, which of the following tests the CPU, memory, chipset, video adapter, disk controllers, disk drives, and keyboard? A) BIOS setup B) POST C) CMOS chip D) Bootstrap loader

B) POST

Which of the following is a limitation of satellite broadband? A) The speed is capped by ISO regulations B) Requires line of sight C) Cannot be used in remote locations D) It is a receive only transmission

B) Requires line of sight

Which of the following memory slots would be used in a laptop? A) RIMM B) SODIMM C) RAMBUS D) SIMM

B) SODIMM

Which of the following is a broadcast address? A) 169.254. 10.127 B) 192.168.1.1 C) 127.0.0.1 D) 255.255.255.255

D) 255.255.255.255

Which of the following are the voltages supplied to a drive on a standard Molex connector? A) 3.5v and 16v B) 3.5v and 9v C) 3.3v and 24v D) 5v and 12v

D) 5v and 12v

A technician observes that the lights in a customer's building flicker periodically during the course of the day. Which of the following should the technician recommend to protect the customer's equipment? A) A power supply B) A generator C) A heavy duty electrical cord D) A UPS

D) A UPS

Which of the following optical media has the GREATEST storage space? A) DVD B) Hard drive C) HD-DVD D) Blu-Ray

D) Blu-Ray

A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not printer on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue? A) Update the printer firmware to the latest version of duplexing B) Delete the printer queue and recreated it C) Check the manufacturers documentation and website for any known problems with the duplexer unit D) Check the configuration settings of the printer for duplex enable

D) Check the configuration settings of the printer for duplex enable

A RAID controller is required to perform which of the following? A) Speed up the performance of a computer B) Add a second hard drive to the computer C) Restore data from a backed up hard drive D) Create a striped set with two or more drives

D) Create a striped set with two or more drives

Which of the following connector types are typically used on LCD displays? (Select TWO). A) XGA B) Bluetooth C) CGA D) DVI E) VGA

D) DVI E) VGA

A new device is installed on a machine and some of its features are not working correctly. Which of the following should be updated? A) Anti Virus B) MSCONFIG C) Partition table D) Drivers

D) Drivers

A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do which of the following? A) Authorize the boot DVD in Windows B) Install a live version to the hard drive first C) Edit the boot.ini in Windows to allow the DVD to boot D) Ensure the DVD-ROM is placed first in the boot priority

D) Ensure the DVD-ROM is placed first in the boot priority

Which of the following wireless technologies has the FASTEST transfer rate? A) IEEE 802.11a B) IEEE 802.11b C) IEEE 802.11g D) IEEE 802.11n

D) IEEE 802.11n

A technician on a service call is dealing with a furious customer who is shouting loudly. The technician cannot calm the customer down. Which of the following should the technician do NEXT? A) The technician should shout back at the customer and remain in control of the situation B) Let the customer continue to be loud because sooner or later the customer will get tired and calm down C) Call the supervisor and complain D) Leave the customer site and document the incident

D) Leave the customer site and document the incident

A user states that a bank employee called and asked to verify information about a relatives account (e.g. balance, address and telephone number). Which of the following is occurring in this scenario? A) Spam B) War driving C) Adware D) Social engineering

D) Social engineering

Which of the following is true of IPv6 addresses? A) They are supported by all routers B) They cannot be used with IPv4 C) They require fiber connections only D) They represent addressing using 128-bits

D) They represent addressing using 128-bits

Which of the following is an advantage of HDMI OVER DVI? A) Transmits high definition content B) More resistant to EMI C) Allows for greater cable length D) Transmits audio and video

D) Transmits audio and video

The on-site technician is asked to load a copy of the companys purchased software on a personal computer. The technician should FIRST: A) notify the company's owner of the breach B) leave the premises and call local law enforcement. C) advise the individual that downloading unlicensed software is illegal D) verify the install is allowed under the company's licensing agreement

D) verify the install is allowed under the company's licensing agreement