CompTIA 220-902
A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the following email server setting types would the technician use to accomplish this task? A. POP3 B. IMAP C. S/MIME D. SMTP
POP3
A technician is instructed to configure a new workstation to boot the OS from the network. The technician must enable which of the following FIRST? A. PXE B. WOL C. WiFi D. UPNP
PXE
A users PC breaks and a technician needs to configure a new machine with a copy of their computer image stored on a remote server. Which of the following technologies would help RIS install this image? A. BRD B. DVD C. USB D. PXE E. CD
PXE
Which of the following file system types is used primarily for optical media? A. FAT32 B. NTFS C. HPFS D. CDFS
CDFS
A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customers issue? A. Disconnect power before inspecting the CRT power supply B. CRT monitors should be serviced by qualified personnel C. Have compressed air available to clear out the debris D. Wear safely goggles to protect from the cathodes
CRT monitors should be serviced by qualified personnel
A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices? A. IMAP B. S/MIME C. POP3 D. SMTP
IMAP
A user needs their email set up on their iOS device. The email needs to synchronize all changes made with the server and the PC. Which of the following would the technician use to accomplish this? A. IMAP B. SMTP C. SMNP D. POP3
IMAP
Which of the following is the FASTEST way for a user to synchronize data between an iPhone and a work PC? A. Transfer data via WiFi Direct to the user's laptop. B. Use Bluetooth to share data from the phone. C. Connect the iPhone's USB cable and use iTunes. D. Copy the data from the phone to a MicroSD card.
connect the iPhone's USB cable and use iTunes
Which of the following should be used to ensure that a Windows OS is functioning optimally? A. Driver updates B. Scheduled backups C. Application updates D. Restore points
driver updates
A company has subscribed to a cloud service, paying monthly for a block of services and being billed incrementally when they exceed the monthly fee. Which of the following cloud concepts does this represent? A. Measured service B. Rapid elasticity C. On-demand D. Resource pooling
measured service
A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? A. Remove the hard drive and back up the data B. Run CONVERT on the hard drive C. Reboot the server D. Swap hard drive and rebuild array
swap hard drive and rebuild array
A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection? A. TRACERT B. NETSTAT C. IPCONFIG D. NSLOOKU
tracert
A technician has verified that Joe, a user, has a malware infection on his desktop. Drag and drop the following malware remediation techniques in the correct order Joe should follow to alleviate this issue. disable system restore educate the user re-enable system restore quarantine system create a restore point remediate system schedule scans and updates
1. quarantine system 2. disable system restore 3. remediate system 4. schedule scans and updates 5. re-enable system restore 6. create a restore point 7. educate the user
A technician has just upgraded RAM on a users workstation from 4GB to 8GB. The technician now wants to adjust the page file size on the system to the recommended Microsoft settings. Which of the following should be entered for the Min portion of the page file setting if using these best practices? A. 4096MB B. 8192MB C. 12288MB D. 16328MB
12288MB
A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers? A. 10 feet (3 meters) B. 15 feet (5 meters) C. 30 feet (9 meters) D. 45 feet (14 meters)
30 feet (9 meters)
An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technicians FIRST step in troubleshooting the problem? A. Run defrag on the hard drive B. Restore the CAD files from backup C. Replace the hard drive D. Remove and reinstall the CAD software
A
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. Access Denied. Please Enter Encryption Password. Which of the following is the reason that this error is displayed? A. The hard drive is experiencing S.M.A.R.T. failure errors B. The TPM security chip inside the bench system is not enabled C. The BIOS of the bench system is out of date D. BitLocker is being used
BitLocker is being used
You have been tasked with setting up a new executive's laptop on his home network. After an investigation, you find that his home network is wired and has the following settings: IP range is 10.10.10.0 Netmask is 255.255.255.0 Default gateway is 10.10.10.1 Additionally, the router's address is used as the primary DNS server and WINS is not in use. Please configure the laptop with an IP address of 10.10.10.15, ensuring that the laptop will still work when plugged into the switch at the office, which is configured for DHCP. Do not make any other unnecessary configurations to the laptop. Instructions: Keyboard shortcuts are not available. When you have completed the simulation, please select the done button to submit your answer.
Control Panel>Network and Internet>Network and Sharing Center>Change Adapter Settings> right click on Ethernet connection to be change>Properties> Select IPv4>Properties> change settings as needed. When enabling the Alternate IP Settings, one of the settings needs to be DHCP the other needs to be Static. This will allow you to create a Static setting for home and a DHCP setting for work. The home setting simply uses the Gateway server as the DNS server as well.
Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST. enterprise home premium professional starter ultimate
MOST: ultimate enterprise professional home premium LEAST: starter
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles. Instructions: Launch the simulation to repair the failure Type Help in command line to show list of available commands When you have completed the simulation, please select the done button.
This fix is a 4 step process: bootrec /fixmbr bootrec /fixboot bootrec /rebuildbcd exit
A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use? A. FireWire External Hard Drive B. PXE-based Network Installation C. USB 3.0 Flash Drive D. DVD-ROM
USB 3.0 flash drive
A technician is in need of a device that would give the BEST network protection within a single device. Which of the following devices would the technician use? A. NLX B. IDS C. UTM D. ATX
UTM
A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this? A. AES B. VPN C. UTM D. WPA2
VPN
A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue? A. WiFi analyzer B. Loopback plug C. Signal booster D. Packet sniffer
WiFi analyzer
Features: Homegroup Add/Remove Programs Printers Gadget Sidebar Action Center Start Menu Printers and Faxes Hibernate Printers and Devices
Windows Version: Windows 7 Windows XP Windows Vista Windows Vista Windows 7 Windows 7, XP, and Vista Windows XP Windows 7, XP, and Vista Windows 7
A small business owner is setting up their wireless network in their office, which is in a building shared with several other businesses. The owner does not want to disable the SSID broadcasting due to visiting customers needing to use the network, but does not want other businesses to notice the network, let alone access it. Which of the following would BEST accomplish this? A. Configure the access point encryption from unsecured access to WEP. B. Adjust the radio power so that coverage is restricted to the business. C. Change the SSID to reflect the business name instead of a public access point. D. Enable MAC filtering and restrict access to other company's devices.
adjust the radio power so that coverage is restricted to the business
A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings? A. Advanced B. Security C. Privacy D. Connections
advanced
For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity? A. Annual cyber security education B. Update antivirus signatures more often C. Block all email attachments D. Install an IPS on each workstation
annual cyber security education
A user leaves the workstation frequently and does not want sensitive material to be accessed. In addition, the user does not want to turn off the computer every time in the evening. Which of the following is the BEST solution for securing the workstation? A. Set a strong password that requires a renewal every 30 days. B. Run a screensaver after one minute of nonuse and fingerprint lock for afterhours. C. Apply a screen lock after five minutes of nonuse and login time restrictions for afterhours. D. Require a password and fingerprint lock afterhours.
apply a screen lock after five minutes of nonuse and login time restrictions for after-hours
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO). A. Increase the amount of RAM to improve disk checks B. Backup all data on the drive C. Upgrade to a home server D. Purchase a new hard drive E. Change the drive configuration to RAID 0 F. Upgrade to Windows 7 Professional
backup all data on the drive and purchase a new hard drive
A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO). A. Configure the workstation for a static IP B. Disable all wireless network connections C. Remove shortcuts to the application D. Block the application in Windows Firewall E. Change network location to Work F. Reroute the web address in HOSTS file
block the application in Windows firewall and reroute the web address in HOSTS file
How would a technician install Windows OS on a MAC OS computer without using third- party software? A. Terminal B. Boot Disk C. Disk Utility D. Boot Camp
boot camp
An IT manager needs to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST? A. Boot from PXE. B. Install Windows using DVD. C. Reboot computers with USB drive. D. Press F8 while rebooting.
boot from PXE
The type of security threat that uses computers or other networks to accept and pass on viruses is called: A. phishing. B. botnets. C. logic bomb. D. man-in-the-middle.
botnets
A technician has been notified that recent vulnerabilities have been discovered related to a type of SOHO router. The technician has verified that all connections and settings are appropriate. Which of the following actions should the technician take NEXT? A. Change the router firewall settings B. Check for and apply a firmware update C. Reconfigure the QoS settings D. Change router user-names and passwords
check for and apply a firmware update
Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem? A. Check running apps B. Reset to factory default C. Disable cloud syncing D. Replace the device's battery
check running apps
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST? A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. B. Install a USB wireless card to ensure that Windows networking is working properly. C. Open the laptop and reseat the network card and both antennas. D. Download and install the latest wireless driver from the manufacturer's website
check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut
A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem? A. Running a full DEFRAG on the system B. Clearing the AppData temp folder entirely C. Clearing the Windows Update download cache entirely D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
clearing the windows update download cache entirely
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles. Instructions: ✑ Launch the simulation to repair the failure ✑ Type Help in command line to show list of available commands ✑ When you have completed the simulation, please select the done button.
command prompt > bootrec /fixboot
A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition? A. Credential Manager B. Computer Management C. Device Manager D. TPM Manager
computer management
A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The technician sets the NIC to automatically assign an IP address. Which of the following should the technician perform NEXT? A. Identify the type of network card and what Operating System the computer is running B. Confirm the computer is back on the network and has Internet connectivity C. They need to annotate what the static IP address was and inform the employees manager D. They need to determine why the NIC was assigned a static IP address
confirm the computer is back on the network and has Internet connectivity
A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the user to create those settings? A. Privacy B. Advanced C. Security D. Content
content
A technician has just installed a video card in a PC. The video card is not working, although it was working fine on the test bench. Which of the following Windows tools should the technician use to start troubleshooting the problem? A. Task Manager B. Device Manager C. System Configuration D. Computer Management
device manager
A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error? A. Device Manager B. Component Services C. Windows Memory Diagnostics D. Data Sources
device manager
Which of the following should a technician implement to prevent external contractors from physically plugging devices into the companys network jacks unless such jacks are designated for guest use? A. Disable DHCP and assign a static IP address to each network device physically connected to the network. B. Enable MAC address filtering across all network jacks and record the MAC address of guest devices. C. Disable all switch ports when they are not utilized and enable them on an as needed basis. D. Place guest network jacks in public areas and all other jacks in secure areas as needed.
disable all switch ports when they are not utilized and enable them on an as needed basis
A technician has configured the ability to connect to a small office server using remote desktop from a workstation within the office. The technician has reviewed logs that show constant brute force attacks to that server from outside the network. Which of the following would prevent this from occurring? A. Configure the server to use a static IP B. Logically move the server to the DMZ C. Reallocate the server to a different networking closet D. Disable the remote desktop port
disable the remote desktop port
When dealing with a difficult customer, which of the following is the BEST way to handle the situation? A. Do not argue with the customer and/or be defensive B. Use technical terms to assure customer confidence C. Escalate the customer's issue to a supervisor D. Sympathize with the customer about issue
do not argue with the customer and/or be defensive
A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT? A. Document findings, actions, and outcomes B. Escalate problem to a senior technician C. Re-establish new theory of probable cause D. Perform a full system backup
document findings, actions, and outcomes
Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and walks to a printer to retrieve documents. Joe is then required to type in his username and password to unlock the computer. The technician looks at the settings on the PC and notices that the screensaver and screen-lock options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely cause of this issue? A. Domain-level group policies B. Antivirus domain-level policies C. Corrupted registry settings D. Incorrect local-level user policies
domain-level group policies
Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment? A. Commercial license B. Enterprise license C. Seat license D. Open source license
enterprise license
Which of the following Windows utilities would MOST likely be used to identify system errors? A. System Restore B. Event Viewer C. Security Center D. Windows Defender
event viewer
When securing a mobile device, which of the following types of screen locks is the MOST secure? A. Fingerprint lock B. Swipe lock C. Passcode lock D. Face lock
fingerprint lock
Which of the following prevention methods is considered to be digital security? A. RFID badge B. Mantrap C. Biometrics D. Firewalls E. ID badge
firewalls
A technician is tasked with setting up a users webmail on a tablet, phone, and laptop. The user would like the data synced to all three devices. Which of the following items can be synced to the devices via webmail? (Select THREE). A. Free/busy B. Programs C. Documents D. Calendar E. Favorites F. Social media G. Contacts
free/busy, calendar, contacts
A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step? A. Allow the user to speak with a supervisor. B. Identify the problem. C. Establish a theory. D. Immediately go to the user's office.
identify the problem
The network administrator has changed the IP address of Computer A from 192. 168. 120 to 10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name. Instructions: Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.
ifconfig /flushdns
Which of the following command line tools will terminate a non-system process without restarting the computer? A. Shutdown B. Kill C. Erase D. Break
kill
A technician recently replaced a users monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue? A. Lower refresh rate B. Lower the resolution C. Raise the resolution D. Increase refresh rate
lower refresh rate
A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented? A. Biometric locks B. CCTV C. Mantraps D. Badge readers
mantraps
A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician use to test this theory? A. chkdsk B. msconfig C. dxdiag D. ipconfig
msconfig
A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss? A. Factory restore B. SecureBoot C. msconfig D. diskpart
msconfig
A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism? A. Ask to user to wait in the area while repairs are being made. B. Offer a temporary loaner laptop for the user to work on. C. Inform the user that it will be ready "sometime" and to come back later. D. Ask the user to bring the laptop back when the department is less busy.
offer a temporary loaner laptop for the user to work on
An administrator is in a Remote Assistance session, sharing a users desktop. While trying to map a shared network drive for the user, an access denied error is encountered while using the users credentials. Which of the following should be the administrators NEXT step? A. Ensure the user's account is not locked out B. Use the fully qualified domain name of the share C. Open the location with administrator privileges D. Try mapping with a different drive letter
open the location with administrator privileges
A technician has purchased a new surge protector to protect equipment in the production environment. The surge protectors features safeguard the connected equipment by directing surges to the: A. path of shortest conductance. B. path of lowest inductance. C. path of highest voltage. D. path of least resistance.
path of least resistance
A technician needs to quickly destroy data on several hard drives that are no longer wanted. Which of the following methods is MOST effective? A. Physical destruction B. Quick format C. Low level format D. Overwrite
physical destruction
A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network? A. Disable the router's remote management feature. B. Enable WPA2 wireless encryption. C. Change the router's default admin name and password. D. Place the router in a locked room.
place the router in a locked room
A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature? A. Action Center B. System C. Display Settings D. Power Options
power options
An administrator wants to give a user limited access rights in Windows Vista so that the user can install printers and create local user accounts. Which of the following accounts should the administrator create for the user? A. Power user B. Administrator C. Standard D. Guest
power user
A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? A. That NTLDR and boot.ini are not missing B. Proper drive installation (e.g. cables/jumpers) C. If computer can boot into safe mode D. If the BIOS boot settings are correct
proper drive installation (e.g. cables/jumpers)
On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? A. Content Advisor B. Proxy Settings C. Network Drive Mapping D. Local Security Policy
proxy settings
A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT? A. Quarantine infected system B. Schedule scans and run updates C. Report the issue to the information security officer D. Disable System Restore (in Windows) E. Educate end user
quarantine infected system
An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this? A. Recovery partition B. Primary partition C. System restore D. System refresh
recovery partition
A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll? A. gpresult B. msconfig C. regedit D. gpupdate E. regsrv32
regsrv32
A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented? A. Message of the Day B. Email lists C. Company forums D. Regular user education
regular user education
After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem? A. Replace the RAID controller and boot. B. Reinsert the drive and boot. C. Plug the drive back in, the system will resume automatically. D. Remove all drives and rebuild the array.
reinsert the drive and boot
A user is experiencing a software application error. The user contacts a technician for support. Which of the following will allow the user to issue an invitation to the technician in this scenario? A. Remote desktop B. Remote assistance C. telnet D. FTP
remote assistance
A user, Ann, has reported that she lost a laptop. The laptop had sensitive corporate information on it that has been published on the Internet. Which of the following is the FIRST step in implementing a best practice security policy? A. Require biometric identification to log into the laptop. B. Require multifactor authentication to log into laptop. C. Require laptop hard drives to be encrypted. D. Require users to change their password at frequent intervals. E. Require users to have strong passwords.
require laptop hard drives to be encrypted
A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part? A. Ground the computer and remove jewelry. B. Self ground and handle the new card by the edges. C. Place the computer on an ESD mat. D. Attach an ESD strap to the new card during handling.
self-ground and handle the new card by the edges
A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this? A. Clone the operating system from an image onto optical media. B. Use the original software media to load the operation system on every PC. C. Set up a central image that the PCs can load from a PXE boot. D. Create an image and copy it from a USB drive using an unattended answer file.
set up a central image that the PCs can load from a PXE boot
Which of the following security threats requires the attacker to be physically located near the target machine? A. Shoulder surfing B. Social engineering C. Phishing D. Rootkit
shoulder surfing
A technician has been tasked with disposing of hard drives that contain sensitive employee data. Which of the following would be the BEST method to use for disposing of these drives? A. Recycling B. Shredding C. Overwriting D. Reformatting
shredding
A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of? A. Shoulder surfing B. Phishing attack C. Social engineering D. Malware infection
social engineering
A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this? A. Startup B. Tools C. General D. Boot
startup
A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take? A. Identify the problem B. Document findings, actions and outcome C. Verify full system functionality D. Establish a theory of probable cause E. Test the theory to determine cause
test the theory to determine cause
A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue? A. The PC's Windows firewall is misconfigured B. The PC has an incorrect IP address configured C. The PC is on the wrong wireless network D. The PC does not have remote assistance turned on
the PC's windows firewall is misconfigured
A technician is using a domain account to access files located on a server at the path \\computername\C$. The technician receives an Access denied error message. Which of the following is MOST likely the cause of the error? A. The server is no longer accepting connections since reaching its limit of open shares. B. The password is incorrect, requiring the user to reset it before authentication will proceed. C. The username should be prefixed by the domain, followed by a backslash (e.g., domain\username). D. The account does not have local administrative permissions to access the server share.
the account does not have local administrative permissions to access the server share
A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair? A. The technician should replace the power supply B. The technician should review disposal regulations C. The technician should check the environment D. The technician should remove jewelry
the technician should remove jewelry
A network administrator is unable to install programs on a workstation. Which of the following is MOST likely the reason the administrator is not able to install applications? A. The workstation is victim of a denial of service attack. B. The username is not authenticating on the network. C. The username is not part of the local administrator group. D. The administrator has not applied appropriate security patches. question_answerVIEW ANSWER
the username is not part of the local administrator group
A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening? A. The hinges on the laptop screen are not strong enough to support the wireless signal cables. B. The wireless card is losing contact to its socket when the screen is opening/closing. C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle. D. The wireless signal cables are being crimped when the screen is opening/closing.
the wireless signal cables are being crimped when the screen is opening/closing
Which of the following is a security threat that disguises itself as legitimate software? A. Trojan B. Worm C. Virus D. Spyware
trojan
Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts. Instructions: When you have completed the simulation, please select the done button to submit your answer.
type msconfig and disable genericwafe under service tab
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters: ✑ Email address tech@techies com ✑ Password P@SSwOrd ✑ Pop techies com Port 110 Security. None ✑ IMAP techies com Port 993 Security SSL ✑ Smtp.techies.com Port 465 Security: TLS ✑ Company SSID Techies ✑ Security WPA2 ✑ Passphrase P@SSwOrd ✑ SSID is not broadcasted Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer.
under wifi and networks you would put in: Company SSID Techies ✑ Security WPA2 ✑ Passphrase P@SSwOrd ✑ SSID is not broadcasted then under the mail tab: Email address tech@techies com ✑ Password P@SSwOrd ✑ Pop techies com Port 110 Security. None ✑ IMAP techies com Port 993 Security SSL ✑ Smtp.techies.com Port 465 Security: TLS
A technician has been informed by the IT security manager that a vulnerability has been discovered in the wireless router. The vulnerability could allow an attacker to take remote control of the device. Which of the following should the technician perform to address the issue? A. Power off the device B. Install an add-on card C. Update the WiFi antenna D. Update firmware
update firmware
A technician opens a customers computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer? A. Use compressed air to free the dust from the components and remove it with an ESD vacuum. B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away. C. Use a shop vacuum with enough power to ensure all dust has been removed. D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
use compressed air to free the dust from the components and remove it with an ESD vacuum
Which of the following will help to protect an organization from further data exposure AFTER a list of user passwords has already been leaked due to policy breach? (Select TWO). A. Use multi-factor authentication B. Require strong passwords C. Enable file encryption D. Educate end users E. Restrict user permissions
use multi-factor authentication, educate end users
A technician must secure company documents from accidental disclosure. Which of the following should be implemented? (Select TWO). A. User training B. Anti-malware C. Paper shredding D. Time of day restrictions E. Employee badges F. Mantraps
user training, paper shredding
A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined that it is not a carrier issue. Which of the following should the technician perform FIRST? A. Verify data connectivity B. Reformat the MicroSD card C. Replace the SIM card D. Perform a soft restore
verify data connectivity
When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: A. CMOS battery. B. video card. C. IDE cable. D. floppy cable.
video card
Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular reception. Which of the following is the reason for the fast battery drain? A. Unpaired Bluetooth B. Weak signal C. Defective SD card D. Malware
weak signal
Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches? A. Anti-malware updates B. Driver updates C. Windows updates D. Firmware updates
windows updates
