CompTIA: 6 steps of troubleshooting
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6th step
Document findings, actions, and outcomes.
4th step
Establish a plan of action to resolve the problem and implement the solution.
2nd step
Establish a theory of probable cause. (Question the obvious.)
1st step
Identify the problem.
3rd step
Test the theory to determine cause
5th step
Verify full system functionality and, if applicable, implement preventative measures.
