CompTIA A+ 220-901 : Practice Questions

Class B

255.255.0.0 is the standard subnet mask for which of the following IP classes? A. Class A B. Class B C. Class C D. Class D

Libraries

A Windows 7 user has documents spread throughout multiple hard drives and wishes to organize and search them in one panel. Which of the following features should they be shown? A. Windows Explorer B. My documents C. Windows Desktop Search 4.0 D. Libraries

POST card

A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation? A. Loop back plug B. POST card C. Power supply tester D. Multimeter

identify common problems among many users.

A call logging process would be used by a technician in order to: A. assign the appropriate status level for the problem. B. create records which enable user authentication. C. help maintain a balanced workload for the help desk technicians. D. identify common problems among many users.

Perform a scan of the drive for file fragmentation.

A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT? A. Install the latest drivers from the hardware vendor. B. Perform a scan of the drive for file fragmentation. C. Run chkdsk on the workstation's hard drive. D. Reformat the drive and reinstall the OS.

FM2

A client has requested the use of an AMD CPU on a workstation computer. Which of the following motherboard sockets MUST be utilized for this customer's PC? A. FM2 B. Socket H C. ZIF D. 2011

Cordless phones Microwaves

A client states they are receiving poor signal strength on their wireless Internet connection. Which of the following is MOST likely causing the interference? (Select TWO). A. Cordless phones B. Drywall C. Access points D. Microwaves E. Fluorescents lights

The memory is incompatible for the workstation

A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this? A. Graphic workstations require flash memory B. The memory is incompatible for the workstation C. Graphic workstations require solid state memory D. The workstation has no available memory slots

tracert

A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems? A. nbtstat B. tracert C. nslookup D. netstat

Battery backup

A company has experienced recent heat wave conditions that have caused blackouts. The company is concerned about possible data corruption. Which of the following would help mitigate their concerns? A. Battery backup B. Proper ventilation C. Humidity control D. Surge suppressor

Print server

A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices? A. 802.11x B. Print server C. Local sharing D. Bluetooth

A cable lock

A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops? A. A CCTV system B. A cable lock C. A badge reader D. A retina scanner

Impact

A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario? A. Laser B. Impact C. Inkjet D. Thermal

Use a cable lock

A company wants to use a laptop as a public kiosk in the lobby. Which of the following should the technician MOST likely recommend in order to secure the laptop? A. Use a cable lock B. Enable data-at-rest software C. Enable a screensaver with password D. Install a retina scanner

RCA

A composite cable connects to which of the following connectors? A. HDMI B. S-video C. DVI D. RCA

Backup data. Replace the drive and install the OS.

A computer is running very slowly and there is a clicking sound coming from the tower. Which of the following is the BEST course of action? A. Format the drive and install the OS. B. Partition the drive. Format the drive and install the OS. C. Backup data. Format and install the OS. D. Backup data. Replace the drive and install the OS.

DHCP server functionality

A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be disabled on the router to prevent conflicts? A. DMZ capability B. MAC filtering capability C. Network Address Translation D. DHCP server functionality

The boot order in the BIOS is incorrect

A computer technician wants to boot up a computer using a USB flash drive. After inserting the USB drive and powering on the computer, it does not boot to the flash drive and instead boots to the OS on the hard drive. Which of the following is MOST likely the cause? A. The boot order in the BIOS is incorrect B. The hard drive is not formatted C. There is a disc in the optical drive D. There is insufficient memory

bootrec

A computer will not load Windows and displays the error message "Operating system not found". Which of the following tools should the technician use to troubleshoot the issue? A. bootrec B. diskpart C. format D. sfc

A PC that meets the minimum requirements for running an OS

A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate? A. A PC with the maximum amount of supported RAM B. A PC equipped with high end audio and video cards C. A PC that meets the minimum requirements for running an OS D. A PC with the most powerful processor

Under the keyboard

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? A. Inside the display bezel B. Second hard drive bay C. Above the PC card slot D. Under the keyboard

Docking station

A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer? A. Lightning B. KVM switch C. USB 3.0 D. Docking station

Video card

A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade? A. FireWire card B. Network card C. Thunderbolt card D. Video card E. Sound card

Change the screen orientation

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution? A. Change the screen orientation B. Replace the video card C. Connect an external monitor D. Update the video card drivers

Replace the 5400 RPM hard drive with a SSD.

A customer has a Windows 7 laptop that is a few years old. The customer reports that the laptop performance is slow. A technician checks the laptop and finds it has the maximum 8GB of RAM, an i5 processor, and a 5400 RPM magnetic hard drive. Which of the following is the BEST way the technician can improve the performance of the laptop? A. Upgrade the memory in the laptop to 16GB. B. Replace the 5400 RPM hard drive with a SSD. C. Replace the i5 processor with an i7 processor. D. Upgrade the operating system to Windows 8.1.

Duplexing

A customer has a printer that needs to be installed and wants to be able to print on both sides of the paper. Which of the following needs to be considered? A. Orientation B. Duplexing C. Collating D. Scaling

Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer.

A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation? A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer. B. Add the printer driver to the %SystemDir%System32Drivers folder, then connect and power on the printer. C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select "install". D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the computer.

High number of connectors 24-pin main connector Dual 12v rails

A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THREE). A. Mini-ITX form factor B. High number of connectors C. 24-pin main connector D. 20-pin main connector E. 350-450 watts of power F. Dual 12v rails

Pickup rollers

A customer reports that a printer is constantly jamming, and paper is usually stuck in the paper tray. Which of the following is the MOST likely cause? A. Transfer belt B. Fuser assembly C. Pickup rollers D. Duplex assembly

Change out the CMOS battery on the motherboard.

A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates and finds the BIOS is rediscovering the hardware environment at every boot. Which of the following will MOST likely fix this problem? A. Change out the CMOS battery on the motherboard. B. At the OS level, launch "Device Manager" and re-scan the hardware. C. Hit "F9" while the computer is booting, but before the OS starts to load. D. Reset the BIOS using the CMOS reset jumper.

TCP/20 TCP/21

A customer requires that both of the default FTP ports be allowed on the firewall. Which of the following should the technician enable to allow this communication? (Select TWO). A. TCP/20 B. UDP/20 C. TCP/21 D. UDP/21 E. TCP/22 F. UDP/22

25

A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked? A. 21 B. 25 C. 110 D. 443

Power supply

A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? A. Main system board B. Processor C. Hard disk drive D. Power supply

Calibrate the printer

A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? A. Replace ink packs B. Calibrate the printer C. Use a different type of paper D. Replace the USB cable

Clock speed

A customer wants a computer for performing a single-threaded task as quickly as possible. Which of the following CPU characteristics is the MOST important? A. Clock speed B. Hyperthreading C. Fan speed D. Number of cores

The motherboard BIOS must support virtual technology.

A customer wants to use a Microsoft virtual solution on an existing high-end graphics workstation. Which of the following is required to accomplish this task? A. The motherboard must support PCI version 2.3 or above to use virtual technology. B. The motherboard BIOS must support virtual technology. C. The CPU L1 cache must have a minimum of 1 MB to support virtual technology. D. The chipset of the motherboard must have digitally signed drivers to work with virtual technology.

Install a 10/100/1000 NIC.

A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so? A. Convert the user to wireless. B. Install a 10/100/1000 NIC. C. Update the drivers for the onboard port. D. Flash the BIOS to unlock the Ethernet port.

Establish a plan of action to resolve the problem.

A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take? A. Verify full system functionality. B. Document the findings, actions, and outcomes. C. Establish a plan of action to resolve the problem. D. Question the user and identify changes the user has made to the system.

Humidity levels are well below average

A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs in a particular server room within a large datacenter. Which of the following environmental hazards is MOST likely at play here? A. Humidity levels are well below average B. Temperature levels are too high C. Temperature levels are well below average D. The room does not have enough ventilation

Overheating GPU

A desktop computer is exhibiting artifacts on the screen after prolonged use. A technician has already updated the video drivers and ran all operating system updates. Which of the following is the MOST likely cause for this? A. Defective cabling B. Outdated system BIOS C. Incorrect GPU firmware D. Overheating GPU

Use a USB to RJ-45 dongle

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network? A. Use a USB to RJ-45 dongle B. Enable Bluetooth C. Enable NIC teaming D. Replace the motherboard

DC jack.

A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad: A. DC jack. B. hard drive. C. cooling system. D. battery.

Backlight

A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective? A. Backlight B. Digitizer C. Inverter D. Polarizer

Separator Pad

A laser printer is mistakenly printing what is meant for a single page onto multiple blank sheets of paper. Which part MOST likely needs replacement? A. Transfer Ribbon B. Transfer Belt C. Duplexing Assembly D. Separator Pad

Firmware

A manufacturer has instructed a technician to update the software that resides on the flash ROM chip of an integral system add-in component. Which of the following types of software needs to be updated? A. System BIOS B. Firmware C. OS Patch D. Driver

ECC.

A memory type typically used in high end workstations and not generally found in consumer grade PCs is: A. DDR3. B. ECC. C. PC2-6400. D. DDR2-667.

Memory that matches in speed and size in either both blue slots and both black slots

A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance? A. Slower memory in both blue slots and faster memory in both black slots B. Memory that matches in speed and size in either both blue slots and both black slots C. Faster memory in both blue slots and slower memory in both black slots D. Place memory in either both black slots or both blue slots but not both at the same time

WAN.

A network consisting of numerous geographically dispersed networks that cover a large physical distance is referred to as a: A. WLAN. B. LAN. C. WAN. D. MAN.

Tone generator and probe

A network technician is in charge of creating the network cut sheet for an existing building. Some of the ports have been labeled, but some of the labels are unreadable. Which of the following tools would be BEST used to identify termination location? A. Tone generator and probe B. Loopback plug C. Cable tester and certifier D. Punchdown tool

Switch

A network technician is in the process of setting up a university lab. The lab requires 23 workstations; the workstations will need to be segregated from the rest of the network, with no wireless access, while limiting collisions. Which of the following will satisfy these requirements while being the LEAST expensive? A. Bridge B. Switch C. Router D. Hub

80

A new firewall has recently been installed and several users are now unable to access the Internet. Which of the following ports is MOST likely being blocked? A. 23 B. 25 C. 80 D. 110

Disable SSID broadcast Configure wireless encryption

A new secure SOHO is being setup using a wireless network. The users do not want any surrounding neighbors to be able to use this new network. Which of the following would MOST likely need to be configured? (Select TWO). A. Configure WAP to use Channel 7 B. Configure WAP to use Channel 11 C. Enable SSID broadcast D. Disable SSID broadcast E. Enable DHCP server on the router F. Configure wireless encryption G. Configure WAP to use Channel 1

Patching policy

A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation? A. Enable screen lock B. Patching policy C. User training D. Enable hard drive encryption

Installing a hardware print server

A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot be dependent upon a user's computer being powered on. Which of the following solutions is appropriate? A. Installing a hardware print server B. Upgrading the operating systems within the workgroup C. Sharing a single folder from where print jobs can be queued D. Sharing the printer from a local PC

LAN

A single office with five computers and a server is an example of which of the following? A. PAN B. WAN C. SAN D. LAN

Port 3389, Address 192.168.20.10

A small business has a Terminal Services server that off-site employee's access. The server is at an address of 192.168.20.10 and the local router is at 192.168.20.1. Which of the following would be the correct entries to enter into the router's port forwarding to ensure that Terminal Services traffic is getting routed efficiently? A. Port 3389, Address 192.168.20.1 B. Port 443, Address 192.168.20.1 C. Port 3389, Address 192.168.20.10 D. Port 443, Address 192.168.20.10

Replace the battery with a new one

A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT? A. Remove the battery and let it cool for 24 hours B. Fully discharge and then fully recharge the battery C. Short the battery terminals with a paper clip D. Replace the battery with a new one

Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name.

A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task? A. Type "appwiz.cpl" at the run line and install the printer as a shared device. B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name. C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device and go to "Sharing". Select the option to share the device and give it a share name. D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go to "Sharing". Select the option to share the printer and give it a share name.

Calibrate the print heads

A support technician is troubleshooting a user's inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing? A. Replace the fuser assembly B. Replace the cyan cartridge C. Change the yellow cartridge D. Calibrate the print heads

Power spikes

A surge suppressor is only capable of providing protection against which of the following environmental hazards? A. Electrostatic discharge B. Power blackouts C. Power spikes D. Power brown outs

Adjust the voltage selector switch

A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate? A. Change the BIOS settings to the local time B. Adjust the voltage selector switch C. Attach a 220 volt power strip from the current region to the PC D. Attach a 120 volt battery backup power supply to the PC

Adhere to the chain of custody

A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation? A. Set all users to administrators B. Destroy the hard drive C. Reimage the workstation and deploy D. Adhere to the chain of custody

Plastic tweezers

A technician dropped a screw in the case of a desktop computer. Which of the following tools should be used to retrieve the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip

DVD-RW

A technician has 2GB of data that needs to be backed up from a customer's Windows 7 computer. Which of the following storage media should the technician use? A. DVD-RW B. CD-RW C. DVD-ROM D. CD-ROM

RAID 5

A technician has a computer with three hard drives and wants to create a RAID array with parity. Which of the following RAID configurations should be installed? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

1

A technician has a desktop with two hard drives. The technician would like to configure a RAID array such that one drive can fail, but data can still be accessed. Which of the following RAID types should the technician install? A. 0 B. 1 C. 5 D. 6

RCA video

A technician has an A/V cable with red, white, and yellow connectors. Which of the following is the MOST likely use for the cable? A. Component video B. Composite video C. RCA video D. S-video

Adjust the print spooler settings

A technician has been asked to determine why a user's print jobs to a particular printer always seem to be delayed compared to other user's submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform? A. Adjust the print spooler settings B. Change the user's IP settings C. Update the printer's firmware D. Reload the user's print drivers

Inkjet

A technician has been dispatched to work on a printer and must perform the following tasks: remove the technician be servicing? A. Virtual B. Laser C. Thermal D. Inkjet

System board

A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to complete the order? A. System board B. Inverter C. Memory D. DC jack

Have an additional technician assist in installing the server.

A technician has been tasked with installing a new server into a rack. The new server already has mounting rails installed and has a sticker showing the weight of the server is 80 pounds (36.2 kilograms). Which of the following is the BEST way to install the server from a safety perspective? A. Move the rack rails in to their fully closed position and then install the server. B. Have an additional technician assist in installing the server. C. Connect all of the cabling to the back of the server and then slide it onto the rails. D. Slide the rack rails out to their fully extended position and then install the server.

TCP/IP

A technician has configured a network print queue for a printer that was just installed. Which of the following ports would the technician use to add the printer to the local workstation? A. USB B. COM C. LPT D. TCP/IP

Excessive Heat

A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC's issue? A. Faulty RAM B. 240 volt Kitchen outlets C. Power Brownouts D. Excessive Heat

Boot the computer using Last Known Good Configuration.

A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT? A. Boot the computer to the Recovery Console. B. Boot the computer with a Windows Installation CD. C. Boot the computer using Last Known Good Configuration. D. Boot the computer using Safe Mode with Networking.

Change the printer communication speed to the port setting speed.

A technician has installed a serial printer on a PC in the shipping department. The printer self test ran without error. The user states that printed documents include many wrong characters. Which of the following should be performed to correct this problem? A. Replace the printer I/O logic and run the printer self test again. B. Replace the printer cable and reset the printer to factory defaults. C. Change the printer communication speed to the port setting speed. D. Change the Parity to eight bit even and one stop bit.

WPA2

A technician has noticed that a client has an unsecured wireless network. Which of the following is the BEST security encryption type to protect the wireless network from intrusion? A. WEP2 B. WEP C. WPA2 D. WPS

ESD mat

A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of the following should have been used when initially replacing the riser? A. Compressed air B. Vacuum cleaner C. Proper cable management D. ESD mat

VGA mode

A technician has set a laptop display to a resolution that was not supported and now cannot see the desktop. Which of the following diagnostic options would the technician choose to correct the issue? A. VGA mode B. Driver rollback C. Restore from backup D. Recovery console

The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver.

A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions? A. The recently updated antivirus scanning software is interfering with the proper operations of the biometric device. B. A virus that specifically targets retinal scanning software infected the PC because the user was late applying new definitions. C. The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver. D. The biometric device needs to be recalibrated due to environmental conditions involved with the installation.

The internal adapter has not been disabled.

A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause? A. The display is defective. B. The video card needs to be flashed. C. The internal adapter has not been disabled. D. The new video card is defective.

Review the vendor laptop documentation

A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST? A. Download the newest motherboard drivers B. Enable TPM C. Review the vendor laptop documentation D. Flash the BIOS

RAM

A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications: 64-bit i7 processor, (consisting of 6 cores @ 3.0GHz) 16 GB of RAM (consisting of two 8 GB modules) One 200 GB SSD RAID 1 (consisting of two 1TB SATA Drives) Two 2 GB SLI Video Cards Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted? A. RAID B. RAM C. Processor D. SSD Drive E. Video Card

500W

A technician is building a gaming computer for a client. The computer will have a 6-core processor, 16GB memory, and a high-end graphics card that takes up 2 slots on the motherboard. Which of the following power supply wattages would be BEST to install for this system? A. 200W B. 300W C. 400W D. 500W

Consult the motherboard documentation

A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST? A. Install the memory in the four white slots B. Install the memory in the four blue slots C. Consult the motherboard documentation D. Install the memory in slots 0 through 3 E. Fill all slots with memory

Crimper

A technician is called to replace a network jack that has been damaged. Which of the following tools will the technician need to complete this task? A. Toner probe B. Multimeter C. Loopback plug D. Crimper

Put on an ESD strap.

A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT? A. Update the BIOS for compatibility. B. Put on an ESD strap. C. Use an anti-static bag to hold the RAM while installing. D. Clean out the PC with compressed air.

Crimper, cable tester, toner probe

A technician is given a task of terminating a bundle of CAT5 cables that have not been labeled. Which of the following tools will be the BEST to perform this job task? A. Crimper, multimeter B. Crimper, cable tester, toner probe C. Crimper, cable tester D. Crimper, toner probe, multimeter

CRT monitor

A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected? A. Laser printer B. Wireless router C. Paper shredder D. CRT monitor

Install a SATA expansion Card

A technician is going to install 6 SATA drives into a PC; however, the PC only has four SATA ports on the motherboard. Which of the following is the QUICKEST course of action to install all six drives? A. Use an IDE to SATA adapter on the remaining two drives B. Install a new motherboard with six SATA ports C. Install a SATA expansion Card D. Run the drives in RAID to work around the port shortage

Grounding bars

A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment? A. A dehumidifier B. A fire suppression system C. ESD strap D. Grounding bars

The TV cable is connected to the FM/AM input.

A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause? A. The TV cable is connected to the FM/AM input. B. The TV tuner card does not support HD channels. C. The TV tuner card is not properly seated. D. The cable signal is too weak.

Set the printer to use static information. Ask an administrator to create a DHCP reservation for the printer.

A technician is installing a new Windows network printer. Upon completion, the network settings are printed and stored under the printer. How can the technician make sure the printer retains the same network settings permanently? (Select TWO). A. Configure a DHCP scope for the subnet that the printer is on. B. Set the printer to use static information. C. Update the printer in the WINS database. D. Ask an administrator to create a new DNS name record for the printer. E. Ask an administrator to create a DHCP reservation for the printer. F. Configure the printer to use a DHCP relay.

Crimper

A technician is making RJ-45 patch cables. Which of the following tools will the technician use to terminate the cable ends? A. Crimper B. Punchdown tool C. Multimeter D. Loopback plug

Disconnect the AC and battery power and hold the power button for several seconds.

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process? A. Connect an external monitor into the laptop to determine if the LCD has failed. B. Boot the system from either a boot CD or other removable media type. C. Disconnect the AC and battery power and hold the power button for several seconds. D. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

Video card

A technician is planning a hardware upgrade of a workstation. The technician would like to upgrade the video card, sound card, and NIC and add a USB 3.0 card. The technician is concerned about power consumption by the expansion cards. Which of the following upgrades would MOST likely require also upgrading the power supply? A. Video card B. USB 3.0 card C. Sound card D. Network card

Built-in diagnostics

A technician is preparing to donate several workstations to a local school but wants to ensure the hardware is not faulty. Which of the following tools will test the internal hardware for failures? A. Checking disk utility B. Built-in diagnostics C. Wiping drive utility D. Reinstalling the OS

Shred the printed documents.

A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? A. Keep printed items for future reference. B. Shred the printed documents. C. Leave the documents on the printer. D. Recycle all printed documents.

Default gateway

A technician is reviewing the output of an ipconfig command. Which of the following listed IP addresses forwards traffic to another network or subnet? A. DHCP server B. DNS servers C. Subnet mask D. Default gateway

Serial port USB

A technician is tasked with adding a Barcode Scanner to a user PC. Which of the following would MOST likely be used to make the connection to the PC? (Select TWO). A. RJ-45 B. Serial port C. USB D. DB-15 E. Infrared

A CAT5e cable for each device, long enough to allow it to connect to the KVM.

A technician is tasked with connecting several servers through a new PoE KVM device. Which of the following cable types is required to operate the KVM? A. A CAT5e cable for each device, long enough to allow it to connect to the KVM. B. Several extra PS2 or USB cables, as many more are needed to connect to the KVM. C. Female to Male PS2 adapters or cables, to allow for connecting straight to the KVM. D. Male to Female PS2 adapters or cables, to allow for connecting straight to the KVM.

one generator and probe

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use? A. Ethernet cable tester B. Tone generator and probe C. RJ-45 loopback plug D. Patch panel punchdown tool

Configure software RAID 5

A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement? A. Upgrade external storage to USB 3.0 B. Upgrade non RAID hard drives to SSD C. Configure software RAID 5 D. Install additional eSATA drives

Infrastructure

A technician is tasked with installing a printer for use in a department with ten users in a wirelessonly environment while directly connected to the network. Which of the following network modes should the technician utilize in the printer setup? A. Ad hoc B. Bluetooth C. Ethernet D. Infrastructure

SODIMM

A technician is tasked with replacing a failed memory module with 204 pins. Which of the following modules will the technician order? A. DDR B. DDR2 C. DDR3 D. SDRAM E. SODIMM

ac

A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used? A. a B. ac C. b D. g E. n

In the DMZ

A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer's network separated from it? A. In the DMZ B. Behind NAT C. Outside the DHCP scope D. Inside the DHCP scope

Controller firmware

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives? A. Controller firmware B. Power requirements C. File system type D. System BIOS

Cable tester

A technician is told that a networked computer will PING the loopback address, but cannot connect to the Internet, nor connect to any file shares. The same computer, when plugged into the network at a different location, works fine. Which of the following tools should the technician use to help determine the cause of the problem? A. Toner probe B. Cable tester C. Multimeter D. Crimper

Power supply

A technician is troubleshooting a desktop PC. When the power button is pressed, the fan momentarily spins and the PC does not boot. Which of the following components is MOST likely the problem? A. CPU B. CMOS battery C. RAM D. Power supply

Defective sensors

A technician is troubleshooting a printer that is displaying a paper jam error message. The technician attempts to clear the jam but there is not any actual paper stuck in the printer. Which of the following is MOST likely causing this problem? A. Defective sensors B. Defective rollers C. Defective power adapter D. Defective print cartridges

chkdsk

A technician is troubleshooting a workstation's hard drive with multiple read/write failures. Which of the following can be used to repair the hard drive? A. format B. diskpart C. defrag D. chkdsk

CAT6

A technician is troubleshooting an expansion card in a computer that allows the computer to receive faxes over a VoIP line. The telephone line connected to the expansion card is MOST likely which of the following cable types? A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber

Failing magnetic hard drive

A technician is troubleshooting performance issues with a desktop PC and hears clicking noises coming from inside the case. Which of the following is the MOST likely cause? A. Low voltage power supply B. Failing magnetic hard drive C. Corrupted Solid State Drive D. Overheated RAM

The subwoofer and the front channel speaker's RCA cable connection to the computer's audio card.

A technician is trying to connect the high-end 5.1 surround sound audio system to their Home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker seem to be muted. Which of the following would the technician MOST likely check to resolve the issue? A. The power cable of the 5.1 surround sound audio system. B. The subwoofer and the front channel speaker drivers are installed properly. C. The subwoofer and the front channel speakers are not defective. D. The subwoofer and the front channel speaker's RCA cable connection to the computer's audio card.

The slot is for ExpressCard/34 devices.

A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue? A. The slot is for ExpressCard/34 devices. B. The slot is for ExpressCard/54 devices. C. The slot is for PCMCIA Type I devices. D. The slot is for PCMCIA Type II devices.

Hold the metal of the case

A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves? A. Hold the metal of the case B. Hold on to the power cord C. Take off their shoes D. Unplug the PC

Replace the faulty drive in the array.

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to easily solve the problem? A. Reseat the drive cable in the array. B. Replace the RAID controller. C. Replace the faulty drive in the array. D. Reinstall the RAID drivers.

Right-click on the printer and select Properties

A technician just finished installing a new printer on an end user's computer. Which of the following will enable the technician to see the test page option for the printer? A. Right-click on the printer and select Properties B. Double click on the printer icon C. Right-click on the printer and select Set as Default D. Right-click on the printer and select Open

Resource consumption

A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing? A. Advertisements B. Resource consumption C. A trojan infection D. Unremoved viruses

F2 Delete

A technician needs to access the system BIOS at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO). A. F2 B. F12 C. F8 D. Delete E. Function - F4 F. Control - Home

RAID 1

A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used? A. RAID 0 B. RAID 1 C. RAID 3 D. RAID 5

ST

A technician needs to connect a fiber cable to a distribution panel that has a round barrel connection. Which of the following would be required? A. SC B. LC C. BNC D. ST

Port forwarding

A technician needs to enable remote connections to a workstation that is to be accessed from an external network. Which of the following settings on the router needs to be configured? A. Network Address Translation B. Quality of Service C. Port forwarding D. Client-side DHCP

Access Point

A technician needs to extend the wireless signal in a building. Which of the following should the technician use? A. Access Point B. Switch C. Hub D. Router

Configure NAT

A technician needs to harden a wireless small office home office (SOHO) network so that internal IP addresses are hidden from Internet users. Which of the following should the technician configure? A. Configure NAT B. Configure port forwarding C. QoS D. SSID broadcast

Cable lock

A technician needs to physically secure a laptop while it is in the hotel room. Which of the following items would be used for this purpose? A. Encrypt the hard drive B. Cable lock C. Multifactor authentication D. Docking station

ESD strap

A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop? A. Grounding wires B. Waterproof mat C. ESD strap D. Cable management straps

Review manufacturer's documentation for disassembly procedures

A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component? A. Review manufacturer's documentation for disassembly procedures B. Remove all screws from the bottom of the case C. Remove the display and all attached wiring from the base D. Ensure that the battery has a full charge

RJ-45

A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable? A. BNC B. RJ-12 C. RJ-45 D. ST E. F-connector

Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.

A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take? A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution. B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts. C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time. D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.

One of the pins on the VGA cable was damaged.

A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue? A. One of the pins on the VGA cable was damaged. B. The monitor did not natively support VGA input. C. The PC was originally configured to output to HDMI. D. The video card drivers were out of date.

Identify content

A technician receives a request to investigate illegal copyrighted content that may exist on a company laptop. Which of the following is the FIRST step in dealing with the request? A. Preserve the data B. Identify content C. Document changes D. Report to the user's supervisor

Flash the BIOS

A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following should the technician do to fix this issue? A. Reinstall the drive B. Patch the OS C. Upgrade the driver D. Flash the BIOS

Follow local government regulations for disposal.

A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of the replaced hardware. Which of the following should the technician do to BEST ensure proper disposal? A. Store equipment in IT inventory. B. Donate to a local nonprofit organization. C. Follow local government regulations for disposal. D. Affix MSDS sheet to items for the waste management company.

Thin client

A technician works for a company that has virtual servers and virtual desktops. The company hires a user who only needs to access the virtual desktops. Which of the following is the MOST cost-effective workstation to purchase? A. Thin client B. Gaming PC C. CAD PC D. Thick client

3389

A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default? A. 22 B. 443 C. 3389 D. 8080

Contact the CEO before proceeding with work and ask them to store them in a safe place

A technician, Anne, is working on the CEO's laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of action to follow? A. Read the scattered documents to see if there are any new company rules going into effect B. Move all the documents to one side of the desk and leave them there C. Continue working while ignoring the documents on the desk D. Contact the CEO before proceeding with work and ask them to store them in a safe place

PSU tester

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue? A. ESD strap B. PSU tester C. Cable tester D. Loopback plug

IR

A user attending a conference needs to print something from a tablet immediately. Which of the following is the QUICKEST way for the technician to establish a connection for the user to print? A. Bluetooth B. WiFi C. Hotspot D. IR

Recommend that the user print the photos using an inkjet printer Suggest that the user lower the size or resolution of the photos

A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an "insufficient memory" error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO). A. Clear all temp files from the printer's spool folder on the user's PC B. Replace the desktop laser printer due to faulty onboard RAM C. Remove and reload the laser printer driver from the user's PC D. Recommend that the user print the photos using an inkjet printer E. Suggest that the user lower the size or resolution of the photos

3.0

What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7? A. 2.0 B. 3.0 C. 4.0 D. 5.0

Computer will not POST

When a power supply does not meet minimum requirements for a motherboard, which of the following can happen? A. Computer will not POST B. Computer will overheat C. Monitor will not power on D. Processor will not run at proper speed

CAD Workstation Gaming PC

When building a custom PC, which of the following PC roles is MOST likely to require a high-end graphics card? (Select TWO). A. CAD Workstation B. Home Theatre PC C. Thin Client D. Gaming PC E. Virtualization Workstation

Signal is not shared back to the switch

When comparing DSL broadband to cable broadband, which of the following is an advantage of DSL broadband? A. Upgraded copper lines allow maximum speed greater than cable B. Signal is not shared back to the switch C. Signal is shared back to the switch D. Distance is not a factor in signal speed

Sustains higher resolutions

When comparing analog display inputs to digital display inputs, which of the following is an advantage that digital has over analog? A. Allows for higher brightness B. More crosstalk C. Sustains higher resolutions D. Supports widescreen resolutions

Star

When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks? A. Ring B. Mesh C. Star D. Hybrid

Be sensitive to cultural differences that may exist for the other party.

When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment? A. Do not engage in small talk with a customer; this ensures that no feelings can ever be upset. B. Be wary that some people may be more sensitive to time guarantees on projects. C. Be sensitive to cultural differences that may exist for the other party. D. Be careful not to simplify technical terms with the other party.

The width in millimeters of the card

When installing an express card in a laptop, a technician should be aware that the difference between ExpressCard/34 and ExpressCard/54 is which of the following? A. The width in millimeters of the card B. The memory on the card C. The power required to run the card D. The number of pins on the card

the platen gap

When replacing a print head in an impact printer, special care MUST be given to adjusting. A. the ribbon drive assembly B. the form thickness C. the platen gap D. the form length

Chain of custody

When securing evidence of misconduct or illegal activity, which of the following describes the proper safeguarding of evidence? A. CAPTCHA B. Spear phishing C. Chain of custody D. Access control

CPU temperature

When troubleshooting a PC that intermittently shuts off, which of the following should be monitored? A. Boot sequence B. CPU temperature C. SMART status D. TPM module

Make sure the computer is plugged in.

When troubleshooting a motherboard that has no power, which of the following steps would the technician do FIRST? A. Use a multimeter tester. B. Use a post card tester. C. Replace the motherboard with a new one. D. Make sure the computer is plugged in.

Maximum capacity of the motherboard

When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacture's specifications? A. Compatibility between CPU and memory module B. Maximum capacity of the motherboard C. Number of slots available on the motherboard D. Maximum capacity of each RAM module

20

When using the file transfer protocol in active mode, which of the following ports is used to transfer a file? A. 20 B. 23 C. 25 D. 115

N

Which of the following 802.11 standards can operate at both 2.4 GHz and 5.0 GHz? A. A B. B C. G D. N

Broadcasts data to all network devices

Which of the following BEST describes a hub? A. Determines the best route to transmit data B. Inspects traffic and accepts or declines transmission C. Broadcasts data to specific network devices D. Broadcasts data to all network devices

Provide power to the backlight of the screen

Which of the following BEST describes the purpose of an inverter in a laptop? A. Allow for more than two USB devices to access power B. Convert direct current to alternating current C. Rotate the image to properly align it with the user D. Provide power to the backlight of the screen

Gigabit Ethernet RAID array

Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO). A. Virtualization support B. Touch screen interface C. Gigabit Ethernet D. RAID array E. Dual monitors

Specialized cooling High-end graphics card

Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming? (Select TWO). A. Large hard drive space B. Specialized cooling C. HDMI output D. TV tuner E. High-end graphics card

Intrusion detection

Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes? A. Drive lock B. Intrusion detection C. BIOS password D. Trusted platform module

HDMI DVI

Which of the following HD PC connector types are used for connecting dual monitors to a workstation? (Select TWO). A. VGA B. HDMI C. SPDIF D. Coaxial E. DVI F. S-video

802.11n

Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

DSL

Which of the following Internet connection types is a digital form that runs over standard telephone wiring? A. Fiber B. Dial-up C. Cable D. DSL

Cellular

Which of the following Internet connection types would be MOST commonly used by a customer who travels frequently? A. ISDN B. Satellite C. Cellular D. Line of site wireless

Cable

Which of the following Internet connection types would have the MOST available bandwidth and highest transmission speed? A. DSL B. Dial-up C. Cable D. Satellite

Satellite

Which of the following Internet connection types would typically have the GREATEST latency? A. Satellite B. WiMAX C. Cellular D. ISDN

Satellite

Which of the following Internet technologies has the slowest potential upload speed due to inherent latency issues? A. 3G B. 4G C. Satellite D. Fiber

Boot order

Which of the following MUST be configured when trying to start a machine with a DVD? A. TPM B. Virtualization support C. BIOS security D. Boot order

The power existing connectors may not support the SATA drive. The PC will require an adaptor card to support SATA.

Which of the following MUST be considered when installing a SATA drive in an older model PC? (Select TWO). A. The power existing connectors may not support the SATA drive. B. The PC will require additional RAM to support SATA functionality. C. The PC will require an adaptor card to support SATA. D. The SATA drive operates at higher temperatures than other drives; an additional fan must be installed. E. The PC must have an OS that supports SATA drives.

Install drivers

Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound? A. Install drivers B. Install additional memory C. Configure the jumpers D. Flash the BIOS

0

Which of the following RAID configurations has a single point of failure? A. 0 B. 1 C. 5 D. 10

RAID 1

Which of the following RAID types writes data identically to multiple drives at the same time? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10

PC 3200

Which of the following RAM types are compatible with PC2700 and maintain the same performance? A. PC 2400 B. PC 3200 C. PC2 4200 D. PC2 5300

ECC

Which of the following RAM types can continue working if there is corrupt data? A. Non-parity B. Dual channel C. Buffered D. ECC

SDRAM

Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode? A. SDRAM B. RAMBUS C. DDR2 D. DDR3

DDR3

Which of the following RAM types supports triple channel configurations? A. RAMBUS B. DDR C. DDR3 D. DDR2

802.11a

Which of the following WLAN protocols is in the 5GHz band with a MAXIMUM data rate of 54Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

S-Video

Which of the following adapter types uses a 7-pin cable to transmit video signals? A. RGB B. S-Video C. HDMI D. DVI

VGA to DVI

Which of the following adapters converts an analog signal to a digital signal? A. S-Video to RCA B. HDMI to VGA C. VGA to DVI D. DVI to HDMI

BIOS

Which of the following allows a technician to enable support for a USB 1.1 device? A. MBR B. HCL C. BIOS D. AGP

4x 16x

Which of the following are PCIe slot types? (Select TWO). A. 2x B. 3x C. 4x D. 8x E. 16x

Fiber can transmit data the farthest distance without requiring a repeater Fiber is the least susceptible to EMI

Which of the following are characteristics of transferring data using fiber as the medium? (Select TWO). A. Fiber can transmit data the farthest distance without requiring a repeater B. Fiber is the least susceptible to EMI C. Fiber is the most susceptible to changes in temperature and humidity, which can cause varying transmission speeds D. Fiber can transmit power as well as data, which will lead to cost savings E. Fiber is the least expensive means of transmitting data

Video output

Which of the following are factors when designing a home theater PC? A. Wireless NIC B. Audio frequency C. Video refresh rate D. Video output

Strong magnets AC power runs

Which of the following are potential sources of EMI? (Select TWO). A. Strong magnets B. Toaster ovens C. Cordless phones D. Flat panel TVs E. AC power runs

Powerful video card Maximum RAM Powerful processor

Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE). A. Large drive space allocation B. Powerful sound card C. Multiple network cards D. Multiple large HD monitors E. Powerful video card F. Maximum RAM G. Powerful processor

PS/2

Which of the following cable connection types is an example of a mini DIN? A. BNC B. PS/2 C. RCA D. DB9

Coaxial

Which of the following cable types delivers a signal over a single pin connector? A. Ethernet B. Coaxial C. S-video D. DVI

CAT5

Which of the following cable types has a MAXIMUM transmission rate of 100 Mb? A. CAT3 B. CAT5 C. CAT5e D. CAT6

RG-6

Which of the following cable types is commonly used for analog/digital television transmission? A. UTP B. CAT3 C. RG-6 D. SC

Plenum

Which of the following cable types should be installed to minimize toxic fumes in the event of a fire? A. Fiber B. STP CAT6 C. Plenum D. Coaxial

Fiber

Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater? A. RG-59 B. Fiber C. CAT6 D. RG-6

CAT5e CAT6

Which of the following cables can transmit Gigabit speeds? (Select TWO). A. CAT3 B. CAT4 C. CAT5 D. CAT5e E. CAT6

VGA

Which of the following cables is normally associated with a DB-15 connector? A. STP B. VGA C. DVI D. RCA

Ethernet

Which of the following cables uses both the T568A and T568B standards? A. Ethernet B. Fiber C. Coaxial D. HDMI

Hard drive

Which of the following can be hot-swappable? A. Hard drive B. Tape drive C. Floppy drive D. DVD-RW

Router

Which of the following can provide several networking transmission methodologies to be utilized in a single device? A. Switch B. Bridge C. Hub D. Router

Small form factor

Which of the following characteristics BEST differentiates a Home Theatre PC from a CAD PC? A. Ability to play optical media B. Gigabit network connection C. Small form factor D. Ability to edit large files

Voltage

Which of the following characteristics must be matched depending on the specifications of the power grid for the country a PSU will be utilized in? A. Wattage B. Amperage C. Resistance D. Voltage

ipconfig

Which of the following commands can be used to verify the gateway IP address on a local computer? A. net use B. telnet C. ping D. ipconfig

Webcam

Which of the following components is responsible for converting light into digital information? A. Microphone B. Digitizer C. Inverter D. Webcam

North Bridge

Which of the following components of a motherboard is responsible for communications between CPU and RAM? A. North Bridge B. South Bridge C. PCIe slot D. CMOS battery

Maximum memory Quad core CPU

Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). A. Maximum memory B. High-end sound card C. High-end video card D. Dual-rail 1000w PSU E. Quad core CPU

Fiber

Which of the following connection types has the LONGEST transmission limitation in terms of distance? A. USB 3.0 B. CAT6 C. Fiber D. CAT5

eSATA USB

Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select TWO). A. SATA B. PATA C. IDE D. eSATA E. USB

IDE

Which of the following connection types is MOST likely to be used to connect an internal hard drive to a computer? A. IDE B. DVI C. Parallel D. eSATA

Dial-up

Which of the following connection types uses an analog signal as a carrier to send and receive data? A. Cellular B. Dial-up C. Satellite D. WiMAX

IEEE1394 IDE

Which of the following connections are typically on the external PC chassis? (Select TWO). A. AGP B. SAS C. IEEE1394 D. eSATA E. IDE

DB-15

Which of the following connector types is used for the transmission of an analog signal? A. DVI B. HDMI C. DB-15 D. RJ-45

Composite video

Which of the following connector types uses a single RCA style connector? A. DVI B. VGA C. RGB D. Composite video

PCIe 6-pin

Which of the following connectors from a power supply should be used with a graphics expansion card? A. 8-pin 12 volt B. PCIe 6-pin C. 20-pin D. SATA

BNC

Which of the following connectors has a distinct round shape to it? A. RJ-45 B. MiniHDMI C. RS-232 D. BNC

RJ-45

Which of the following connectors is MOST commonly used for UTP cable? A. RJ-45 B. RJ-11 C. LC D. SC

RJ-45

Which of the following connectors is commonly used on a shielded twisted pair cable? A. BNC B. RJ-45 C. F D. HDMI

Molex

Which of the following connectors is found on every desktop power supply? A. Berg B. SATA C. PCIe D. Molex

4-pin 12v 24-pin ATX

Which of the following connectors provide power to the system board? (Select TWO). A. IDE B. SATA C. Molex D. 4-pin 12v E. 24-pin ATX F. 6-pin PCIe

RJ-11

Which of the following connectors would MOST likely be used on a POTS line? A. BNC B. ST C. RJ-11 D. RJ-45

RJ-45

Which of the following connectors would be found on a twisted pair cable? A. RJ-45 B. BNC C. SC D. ST

RJ-11

Which of the following connectors would terminate a POTS connection? A. BNC B. F C. RJ-45 D. RJ-11

Star

Which of the following describes a network topology MOST commonly used in a SOHO switched network? A. Mesh B. Hybrid C. Bus D. Star

A reduced production of hazardous fumes when subjected to fire

Which of the following describes the MAIN difference between a plenum rated cable versus a non- plenum rated cable? A. A reduced production of hazardous fumes when subjected to fire B. The ability to be bent into tighter turning radiuses within conduit C. A reduced noise level when bundled in groups of 20 or more D. The ability to transmit data with fewer cross-talk interruptions

Broadcasts packets it receives to all connections

Which of the following describes the function of a hub in a network? A. Broadcasts packets it receives to specific connections B. Determines whether a packet belongs on an internal or external network C. Converts a packet for transmission from one network to another network D. Broadcasts packets it receives to all connections

Transmits packets it receives to specific connections

Which of the following describes the function of a switch in a network? A. Transmits packets it receives to specific connections B. Converts a packet for transmission from one network to another network C. Determines whether a packet belongs on an internal or external network D. Broadcasts packets it receives to all connections

Fusing

Which of the following describes the process laser printers use to secure toner to paper? A. Bonding B. Transferring C. Duplexing D. Fusing

Optical drive

Which of the following devices can technically be replaced via hot swap on a Windows 7 laptop? A. Optical drive B. Mini PCIe wireless card C. Memory chip D. Keyboard

SSD

Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read speed? A. Compact flash B. SSD C. Tape D. SD

Switch

Which of the following devices is used to move frames between a source and destination based on a MAC address? A. Repeater B. Hub C. Router D. Switch

CD-ROM Drive

Which of the following devices requires 12V of power from the power supply? A. Serial Port Card B. CD-ROM Drive C. Parallel Port D. Audio Jack

VoIP IP camera

Which of the following devices utilizes PoE technology? (Select TWO). A. Wireless router B. VoIP C. UTM appliance D. Firewall E. IP camera

External modem

Which of the following devices would MOST likely require a serial adapter to be installed on a modern PC? A. External modem B. TV tuner C. Mouse D. Keyboard

KVM

Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous tower PCs? A. EIDE B. MIDI C. SCSI D. KVM

Uninterruptible power supply

Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power? A. Power strip B. Surge suppressor C. Uninterruptible power supply D. Line conditioner

In-Plane Switching

Which of the following display types is typically found on tablets and monitors with wide viewing angles? A. Cathode Ray Tube B. In-Plane Switching C. Twisted Nematic D. Organic LED

Plasma

Which of the following display types would provide the HIGHEST picture quality for a large-screen display? A. LCD B. OLED C. Plasma D. CRT

Document change of custody

Which of the following does a technician need to do before giving a PC, which has been confiscated for prohibited activity, to another department? A. Identify prohibited activity on PC B. Document change of custody C. Report prohibited activity D. Preserve data

IDE PATA

Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO). A. SATA B. IDE C. PATA D. FDD E. SCSI

Digitizer

Which of the following enables touch functionality on a laptop display? A. IPS B. Digitizer C. Inverter D. OLED

WPA2 AES

Which of the following encryption types would be the MOST secure? A. WPA2 TKIP B. WEP C. WPA2 AES D. WPA

RAID controller

Which of the following expansion cards would provide support for additional internal storage? A. Video capture B. Modem C. USB port D. RAID controller

Docking station

Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A. PCI Express card B. KVM C. PCMCIA card D. Docking station

PCIe

Which of the following expansion slots is MOST commonly used for high-end video cards? A. PCI B. PCIe C. CNR D. AGP

PCIe

Which of the following expansion slots is characterized by having an x16 speed? A. CNR B. PCI C. PCIe D. AGP

USB PS/2

Which of the following external ports would a technician use to connect a keyboard? (Select TWO). A. eSATA B. IEEE 1394 C. USB D. PS/2 E. VGA

Windows XP Mode

Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium? A. HomeGroup B. Windows XP Mode C. Aero Desktop D. Internet Explorer 8

TPM

Which of the following features is used for security in laptops and can be used by BitLocker in Windows 7 to encrypt the hard drive? A. Virtualization extensions B. BIOS password C. TPM D. CMOS

Zero insertion force

Which of the following features of a CPU socket is designed to make installation of a CPU easier? A. Plug and Play B. Lower latency C. Zero insertion force D. Heatsinks

Solid State

Which of the following hard drive types would be considered the MOST likely to survive a fall? A. SCSI B. Solid State C. IDE D. SATA

UTP straight-through

Which of the following has color codes that match on both ends (e.g. orange-white, orange, green- white, blue, blue-white, green, brown-white, brown)? A. UTP straight-through B. UTP crossover C. Multi-mode fiber D. Single-mode fiber

Cable

Which of the following has the FASTEST connection speed? A. Cable B. Dial-Up C. ISDN D. WiMAX

KVM

Which of the following input devices allows multiple PCs to share a common display? A. Router B. Bridge C. KVM D. Wireless keyboard

HDMI

Which of the following interfaces are used to simultaneously transfer video and audio at high rates? A. HDMI B. DVI-D C. S-Video D. DVI-I

LCD screen

Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop? A. RAM B. LCD screen C. Optical drive D. Hard drive

Webcam Wireless antennas

Which of the following is MOST likely found inside a laptop display assembly? (Select TWO). A. Battery B. Volume control C. Webcam D. Wireless antennas E. Finger print sensor

Drivers

Which of the following is MOST likely needed when installing a new POS thermal printer? A. RJ-11 B. Operating system disk C. RG-58 D. Drivers

Docking stations provide power to the laptop

Which of the following is a MAIN difference between a laptop docking station and a laptop port replicator? A. Docking stations provide power to the laptop B. Port replicators plug into a special connector C. Docking stations plug into a USB connection D. Port replicators enable better video sharing

Corrects memory errors

Which of the following is a benefit of using ECC memory? A. Corrects memory errors B. Allows 64-bit operating systems C. Prevents disk errors D. Uses lower voltage

DB-9 connector

Which of the following is a characteristic of a serial I/O port? A. RJ-11 connector B. DB-15 connector C. DB-9 connector D. RJ-45 connector

Simplified configuration

Which of the following is an advantage of using DHCP for network addressing? A. Simplified configuration B. More addresses are available C. Faster connection speeds D. Lower latency times

A USB mouse is hot swappable

Which of the following is an advantage that a USB mouse has over a PS/2 mouse? A. A USB mouse uses less power B. A USB mouse is more portable C. A USB mouse is hot swappable D. A USB mouse is more secure

192.168.1.15

Which of the following is representative of a class C address type? A. 10.15.1.4 B. 169.254.125.15 C. 172.20.15.5 D. 192.168.1.15

Must be calibrated

Which of the following is required during the installation of a digitizer? A. Must be connected to the Internet B. Must be cleaned C. Must have the latest software installed D. Must be calibrated

Trusted platform module

Which of the following is required in order for BitLocker to be enabled? A. Drive encryption B. Group Policy C. Trusted platform module D. Power-on Password

Technician notes the date, time and who was given the PC.

Which of the following is the BEST example of the use of chain of custody? A. Technician uses a third party to hand over the PC to the proper authority. B. Technician remembers when and who they gave the PC to. C. Technician calls supervisor after PC has been transferred. D. Technician notes the date, time and who was given the PC.

"RAID uses multiple hard disks to increase performance and/or provide protection against data loss."

Which of the following is the BEST way to explain RAID to a non-technical user? A. "RAID is a dynamic logical disk management system." B. "RAID uses multiple hard disks to increase performance and/or provide protection against data loss." C. "RAID uses data striping to reduce hard drive write time and parity bits to reconstruct the data from a failed hard drive." D. "RAID stands for Redundant Array of Independent Disks".

Compatibility of the device it connects to

Which of the following is the FIRST option a technician should consider when deciding to purchase a docking station or port replicator? A. Difficulty or ease of use for the end user B. OS compatibility C. Whether there are enough ports D. Compatibility of the device it connects to

Notify all users before unplugging the printer.

Which of the following is the FIRST step a technician should take to replace a network printer? A. Unplug the network printer then notify users. B. Notify all users before unplugging the printer. C. Save all print jobs, replace the printer and print all saved files. D. Delete all print jobs before replacing the printer.

Remove the battery.

Which of the following is the FIRST step in replacing an internal component on a laptop computer? A. Remove any externally installed options or devices. B. Connect a static mat to the work station. C. Remove the component access cover. D. Remove the battery.

328 Feet (100 meters)

Which of the following is the MAXIMUM cable length for 802.3 Ethernet? A. 33 Feet (10 meters) B. 100 Feet (30 meters) C. 328 Feet (100 meters) D. 1200 Feet (366 meters)

443

Which of the following is the MOST common secure web server port? A. 22 B. 80 C. 110 D. 443

CCFL LED

Which of the following is the MOST likely light source for a laptop screen? (Select TWO). A. CCFL B. CRT C. Plasma D. Matrix E. LED

Establish a theory of probable cause

Which of the following is the NEXT step in the troubleshooting theory after identifying the problem? A. Establish a theory of probable cause B. Test the theory C. Implement preventative measures D. Establish a plan of action

A tablet has the ability to run graphically intense applications

Which of the following is the benefit of a modern tablet as compared to an e-Reader? A. A tablet has a longer battery life B. A tablet has the ability to host web services C. A tablet has better backlighting for reading in the dark D. A tablet has the ability to run graphically intense applications

34-pin ribbon

Which of the following is the correct connector for an internal floppy drive? A. 50-pin SCSI B. 40-pin ribbon C. 34-pin ribbon D. 4-pin SATA

443

Which of the following is the default HTTPS port? A. 25 B. 80 C. 110 D. 443

DB-9

Which of the following is the form factor of a standard RS-232 connector? A. DVI-D B. DB-15 C. DIN-6 D. DB-9

128

Which of the following is the number of bits that comprises an IPv6 address? A. 32 B. 64 C. 128 D. 256

4

Which of the following is the number of octets in an IPv4 address? A. 4 B. 8 C. 16 D. 64

Click on the safely remove hardware icon, stop the device, and remove the card

Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP? A. Click on the safely remove hardware icon, stop the device, and remove the card B. Push the eject button on the card slot C. Grasp the card firmly and slowly pull it from the slot on the laptop D. In the Control Panel, stop the device service, and then remove the card

Ability to automate the IP schema to hosts

Which of the following is the purpose of DHCP? A. Resolves host names to IP addresses B. Assigns MAC address hosts on a network C. Resolves host names to MAC addresses D. Ability to automate the IP schema to hosts

10 Mbps

Which of the following is the speed limitation for CAT3 wiring? A. 1 Mbps B. 10 Mbps C. 100 Mbps D. 1000 Mbps

255.255.255.0

Which of the following is the subnet mask for a Class C IP address? A. 10.0.0.1 B. 192.168.1.1 C. 255.255.0.0 D. 255.255.255.0

Converts DC to AC for the backlight

Which of the following items describes the function of an inverter module used in a laptop? A. Supplies DC to the backlight B. Supplies AC to the LED panel C. Converts AC to DC for the backlight D. Converts DC to AC for the backlight

Vacuum

Which of the following items should be used when cleaning a laser printer of excess toner? A. Tape B. Compressed air C. Dry cloth D. Vacuum

LCD

Which of the following laptop display types relies on a backlight for the display presentation? A. LCD B. LED C. CRT D. Plasma

OLED

Which of the following laptop displays would provide physical flexibility and transparency? A. Standard LCD B. Plasma C. OLED D. LED-backlit LCD

Enabling/disabling an external display

Which of the following laptop features can normally be modified using function keys? A. Enabling/disabling infrared B. Enabling/disabling an external display C. Enabling/disabling print spooling D. Enabling/disabling drive encryption

BIOS

Which of the following locations stores the boot sequence for a desktop computer? A. BIOS B. TPM C. CPU D. Boot sector

Adware

Which of the following malicious software types will create multiple pop-ups on a computer? A. Adware B. Grayware C. Worms D. Spyware

DL DVD

Which of the following media has a capacity of 8.6 GB? A. CD B. DL DVD C. DL Blu-ray D. DVD

DDR2

Which of the following memory modules uses a 240-pin connector? A. DDR B. SIMM C. DDR2 D. RAMBUS

SODIMM

Which of the following memory types is primarily used in laptops? A. SDRAM B. DDR2 C. ECC D. SODIMM

SODIMM

Which of the following memory types is used exclusively in laptops? A. DIMM B. DDR3 C. RAMBUS D. SODIMM

Format Command Disk Management MMC

Which of the following methods can be used to apply a file system to a hard drive partition? (Select TWO). A. Device Manager MMC B. Format Command C. Disk Management MMC D. Windows Explorer Menus E. FDISK Command

MAC filtering

Which of the following needs to be configured on a wireless router to allow specific client machines to connect? A. Port forwarding B. WPS C. MAC filtering D. DMZ

Dial-up DSL

Which of the following network connections would use a standard POTS line to both send and receive Internet packets? (Select TWO). A. Dial-up B. DSL C. Satellite D. OC3 E. T1

Switch

Which of the following network devices provides LAN segmentation and allows for full duplex communication? A. Repeater B. Switch C. Hub D. Modem

Switch

Which of the following network devices would BEST be used to replace a hub? A. Firewall B. Modem C. Switch D. Bridge

NAS

Which of the following network devices would a client use to store data? A. Access point B. Bridge C. Firewall D. NAS

802.11n

Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

RAM check

Which of the following occurs during POST? A. OS loads B. Safe Mode starts C. RAM check D. MBR check

WPA2

Which of the following offers the HIGHEST wireless security? A. WEP B. WPA2 C. WPA D. HTTPS

64-bit

Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation? A. 8-bit B. 16-bit C. 32-bit D. 64-bit

Plasma

Which of the following panel types consumes the MOST power? A. Plasma B. LCD C. LED with no backlight D. LED with backlight

23

Which of the following ports MUST be open on a firewall for TELNET to be used? A. 21 B. 23 C. 53 D. 110

21

Which of the following ports MUST be open to transport files across a network using FTP? A. 21 B. 53 C. 110 D. 443

TCP/IP

Which of the following ports is BEST to use when adding a network printer in Windows XP? A. USB B. COM5 C. LPT1 D. TCP/IP

80

Which of the following ports is the default for HTTP? A. 21 B. 25 C. 80 D. 110

443

Which of the following ports is used for a secure browser connection for an online purchase? A. 23 B. 80 C. 110 D. 443 E. 3389

Follow ESD procedures Remove all power

Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO). A. Remove CMOS battery B. Follow ESD procedures C. Remove all power D. Remove CD-ROM drive E. Check for liquid contamination

Thermal

Which of the following printer types does NOT need periodic cartridge refills? A. Dot Matrix B. Laser C. Inkjet D. Thermal

Laser

Which of the following printers includes an imaging drum and fuser assembly? A. Laser B. Impact C. Inkjet D. Thermal

Thermal

Which of the following printers requires a specialized paper in order to operate? A. Thermal B. Laser C. Inkjet D. Impact

Hyper-threading

Which of the following processing types allows two instructions to be received and processed nanoseconds apart? A. Quad core B. Triple core C. Dual core D. Hyper-threading

HTTPS SSH

Which of the following protocols encrypt communication? (Select TWO). A. HTTPS B. TELNET C. SMTP D. DNS E. SSH

DHCP

Which of the following protocols is used to assign an IP address to a host? A. FTP B. ATAPI C. DNS D. DHCP

DNS

Which of the following protocols is used to resolve an IP address to domain name? A. DHCP B. SMB C. LDAP D. DNS

VPN

Which of the following protocols would BEST grant the user secure access to a remote location? A. VPN B. FTP C. POP3 D. DNS

SMB

Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN? A. IMAP B. SMB C. SSH D. RDP

FTP

Which of the following protocols would be used to upload files to a web server? A. IMAP B. FTP C. SMTP D. ICMP

Plenum rated

Which of the following ratings describes a cable that is safe to run above a drop ceiling with open HVAC? A. Plenum rated B. CAT6 rated C. STP rated D. CAT5 rated

NAT

Which of the following refers to a process of modifying an IP address to allow the device to become hidden and only accessible on a private network? A. WPS B. MAC filtering C. DHCP D. NAT

Native

Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor? A. SVGA B. Digital C. XGA D. Native

Social Engineering

Which of the following security threats are MOST likely prevented through user training? A. Network Intrusion B. Adware Popups C. Social Engineering D. Spam Messages

Print Spooler

Which of the following services processes print requests and sends them to the printer? A. Printer Driver B. Print Spooler C. Printer Service D. Print Properties

Drive hierarchy

Which of the following settings is controlled by jumpers? A. Chassis detection threshold B. Fan speed C. USB voltage D. Drive hierarchy

Enable TPM

Which of the following should a technician do FIRST in the BIOS to set up drive encryption? A. Enable eSATA support B. Run built-in diagnostics C. Enable TPM D. Enable virtualization support

Document the incident

Which of the following should a technician do NEXT after reporting an incident? A. Delete the content B. Confiscate the PC C. Go back to work D. Document the incident

UPS

Which of the following should be avoided when installing a laser printer? A. Surge protector B. UPS C. RJ-45 connector D. Toner

Requirements for applications

Which of the following should be considered when building a standard PC? A. Capacity of the hard drive B. RAID level that will be used C. Requirements for applications D. Amount of RAM

Use the manufacturer's procedure to satisfy the request.

Which of the following should be performed when a printer displays "Printer Maintenance Required"? A. Use the manufacturer's procedure to satisfy the request. B. Call the manufacturer and schedule time for remote troubleshooting. C. Replace the drum cartridge, fuser, and toner cartridges. D. Inspect, clean, and test the printer.

Battery AC power adapter

Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO). A. Keyboard B. Battery C. LCD D. Palm rest E. AC power adapter

775

Which of the following socket types would be found on an Intel Desktop? A. 754 B. 775 C. 940 D. FM1

600 MHz

Which of the following speeds BEST represents the speed of the memory when installing DDR2 at 800 MHz and DDR2 at 600 MHz? A. 600 MHz B. 700 MHz C. 800 MHz D. 1400 MHz

Load any RAID or SATA drivers needed

Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive? A. Format the partition B. Load any RAID or SATA drivers needed C. Partition the drive D. Configure Windows settings

DVI

Which of the following supports both digital and analog signals? A. DVI B. HDMI C. VGA D. DisplayPort

DVI HDMI

Which of the following technologies can be accessed through the DisplayPort? (Select TWO). A. USB B. SATA C. DVI D. FireWire E. HDMI

Fiber

Which of the following technologies has the HIGHEST potential throughput? A. DSL B. Fiber C. Satellite D. Cable

Northbridge

Which of the following technologies is responsible for communication with the CPU? A. eSATA B. PCI express C. Southbridge D. Northbridge

WPA

Which of the following technologies is the MOST secure form of wireless encryption? A. SSL B. WPA C. WEP D. TLS

DisplayPort

Which of the following transmits a digital signal? A. VGA B. XGA C. Component video D. DisplayPort

eSATA USB 3.0

Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO). A. Molex B. SPDIF C. eSATA D. HDMI E. USB 3.0 F. CAT6e

S-video

Which of the following types of connectors is used for standard analog display purposes only? A. DisplayPort B. HDMI C. S-video D. DVI

Parallel

Which of the following types of device cable types are used to connect output devices such as printers and scanners? A. Parallel B. eSATA C. IDE D. PATA

e-Reader

Which of the following types of devices MOST likely uses electronic ink technology? A. Smartphone B. Phablet C. e-Reader D. Tablet

MiniPCI

Which of the following types of expansion slots are MOST likely used for modem, network, and audio adapters? A. AGP8x B. MiniPCI C. VESA D. AGP2x

PCI-X

Which of the following types of expansion slots is MOST frequently found in blade servers? A. PCIe B. PCI C. PCI-X D. miniPCI

SODIMM

Which of the following types of memory is used with laptops? A. RAMBUS B. SODIMM C. ECC D. SDRAM

Anti-Virus

Which of the following types of software protection will help mitigate any threats coming from worms or Trojans? A. Spam blocker B. Anti-Virus C. Anti Spyware D. Anti adware

Video card

Which of the following typically cannot be upgraded in a laptop? A. Video card B. Hard drive C. RAM D. Wireless card

HDMI

Which of the following uses a single connector to deliver both video and audio? A. DVI B. Serial C. VGA D. HDMI

Bluetooth

Which of the following uses pair authentication to provide a wireless connection between two devices? A. 802.11n B. Bluetooth C. Infrared D. Cellular

Router

Which of the following uses policies to direct network traffic? A. Router B. Switch C. Access Point D. Bridge

WPA-personal TKIP WEP

Which of the following uses the RC4 cipher? (Select TWO). A. WPA-personal TKIP B. WEP C. WPA2-enterprise CCMP D. WPA2-personal CCMP E. AES

Task Manager

Which of the following utilities would a technician use to determine network utilization? A. Start Menu B. My Network Places C. Administrative Tools D. Task Manager

VGA

Which of the following video types has a DB-15 connector? A. S-video B. DVI-A C. DVI-D D. VGA

3.3V 5V

Which of the following voltages is MOST likely to be supplied from a PC power supply unit? (Select TWO). A. 1V B. 1.7V C. 3.3V D. 5V E. 9V

Thermal compound

Which of the following will help dissipate heat through the heat sink when upgrading a CPU? A. Case fan B. Thermal compound C. Motherboard riser D. Power supply

Solid state drive

Which of the following will provide the FASTEST boot times for a laptop user? A. Solid state drive B. High capacity battery C. eSATA hard drive D. Increased RAM

WEP

Which of the following wireless encryption types is vulnerable to weak IVS attacks? A. WEP B. WPA C. WPA2 D. AES

N

Which of the following wireless network standards provides the FASTEST throughput? A. A B. B C. G D. N

802.11a

Which of the following wireless networking standards operates at the SHORTEST distance? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

Enable Wi-Fi Protected Access

Which of the following wireless security techniques is the MOST secure? A. Enable Wired Equivalent Privacy B. Disable SSID broadcast C. Enable Wi-Fi Protected Access D. Enable MAC filtering

802.11b

Which of the following wireless standards has a transfer speed of 11 Mbps? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

WPA

Which of the following wireless standards only uses TKIP encryption? A. WPA2 B. AES C. WPA D. WEP

802.11a

Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 GHz? A. Cellular B. 802.11a C. 802.11b D. Satellite

CAT6

Which of the following would MOST likely be used for a gigabit connection? A. RG-6 B. CAT6 C. CAT5 D. CAT3

Bridge

Which of the following would a company use to limit traffic between subnets on a network? A. Repeater B. Bridge C. Hub D. Switch

Proper cable management

Which of the following would a technician MOST likely perform to prevent a tripping hazard? A. Use an ESD mat B. Proper cable management C. Use plenum graded cable D. Proper documentation

RAM

Which of the following would a technician MOST likely upgrade on a laptop? A. Video card B. RAM C. Wireless antenna D. LCD screen

KVM switch

Which of the following would allow for multiple computers to share a display and input devices? A. AGP video adapter B. KVM switch C. Portable TDR D. PCI video adapter

BNC

Which type of connector is required for a coaxial network cable? A. RJ-11 B. Token ring C. BNC D. RJ-45

Block incoming connections

While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following? A. Block incoming and outgoing connections B. Turned off or disabled C. Block outgoing connections D. Block incoming connections

Find the user and have them enter their password.

While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked? A. Look around the area for hints at what the password might be. B. Find the user and have them enter their password. C. Use third party software to bypass the prompt. D. Try random passwords until it is accepted.

Video card with dual HDMI outputs

For a home theater PC, which of the following parts would be considered the MOST useful for its purpose? A. RAID card with 4 SATA channels B. Video card with dual HDMI outputs C. Video card with dual VGA outputs D. AC '97 onboard integrated 2 channel sound

PCIe x16

For best performance, a high-end graphics card should be installed in which of the following slots? A. PCIe x16 B. AGP 4x C. PCI x2 D. PCI

My Computer

From which of the following locations can a technician map a drive? A. System Properties B. Help and Support Center C. Add Hardware Wizard D. My Computer

256

How many total IP addresses are represented by the 255.255.255.0 netmask? A. 128 B. 256 C. 512 D. 1024

3389

If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded? A. 21 B. 25 C. 110 D. 3389

The Blu-Ray player is plugged into the wrong port on the back of the PC. The technician that installed the USB 3.0 expansion card forgot to install the USB 3.0 driver.

Joe, a technician, installs a new Blu-Ray player via an external cable. The PC has previously had a USB 3.0 expansion card installed into its PCI Express slot. When Joe powers on the Blu-Ray player, he notices the "USB 2.0 Device" pop up in the Windows System Tray. Which of the following are probable causes? (Select TWO). A. A virus is attacking the USB 3.0 driver, forcing it to operate in USB 2.0 mode only. B. The Blu-Ray player is plugged into the wrong port on the back of the PC. C. The Blu-Ray player was mistakenly plugged into the FireWire port. D. The Bluetooth connection from a nearby mobile device is interfering with the Blu-Ray player. E. The Blu-Ray player had a DVD loaded into it and this caused the computer to malfunction. F. The technician that installed the USB 3.0 expansion card forgot to install the USB 3.0 driver.

The TCP drivers are corrupted. The NIC is no longer functioning properly.

Joe, a technician, is troubleshooting an issue with a PC suddenly losing network connectivity. He has confirmed that the cable is plugged in and has swapped it with a known working cable. Joe then pings the IP address of 127.0.0.1 and receives no response. Which of the following could be the cause of the issue? (Select TWO). A. The computer has the wrong DNS server configured. B. The TCP drivers are corrupted. C. The cable has been unplugged from the patch panel. D. The routing table on the router is corrupted. E. There is RF interference on the cable. F. The NIC is no longer functioning properly.

Print head

Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause? A. Printer drum B. Pickup rollers C. Print head D. Fuser assembly

DNS is not configured correctly.

Joe, a user, cannot browse on the intranet to a particular web server by using the servername given to him by the administrator. Joe asks a coworker for the IP address of the same server, and is then able to access the webpage using the IP address. Which of the following is the MOST likely cause of the issue? A. DNS is not configured correctly. B. HTTP is not working on the server. C. HTTP is not working on the client. D. The network router is down.

The display resolution needs to match the native resolution.

Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and reports that everything on the new display is fuzzy. Which of the following describes what needs to be changed to correct this issue? A. The display resolution needs to match the native resolution. B. The old graphics card does not support the new monitor. C. The new monitor cable needs to have aluminum cores installed. D. The new monitor requires updated drivers to be installed.

SSID

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal? A. DHCP B. IPv6 C. DMZ D. SSID

The backlight has failed.

Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is the MOST likely cause? A. The video card is failing. B. The display screen has been damaged. C. The backlight has failed. D. The inverter is bad.

Use MAC filtering

Joe, a user, wants to secure his home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access? A. Turn off DHCP B. Use MAC filtering C. Disable DMZ D. Turn off SSID broadcasting

Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns? A. Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system. B. Immediately escalate Joe to the company's department manager. C. Tell Joe that he does not have an accidental damage warranty and end the call politely. D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

WWAN hotspot

Members of a sales team travel frequently with their laptops. The members have reported that hotel WiFi is unreliable and unsecure. Which of the following devices could the IT department recommend to use instead of hotel WiFi? A. NIC teaming B. WWAN hotspot C. NFC enabled tablet D. Bluetooth tethering

24

Modern ATX v2.3 power supplies employ motherboard power connectors with how many pins? A. 16 B. 20 C. 24 D. 28

Thermal Compound Processor Heat Sink

Modern desktop computer systems require the following to properly dissipate heat (Select TWO): A. Temperature Control Panel B. Thermal Compound C. Liquid Cooling Systems D. Processor Heat Sink E. Case Fan

Plenum

New cabling has to be installed in a hospital with a very strict fire code. Which of the following materials would MOST likely be related to this requirement? A. Fiber Optic B. PVC C. Shielded Twisted Pair D. Plenum

IPS

Newer laptop and TV LCD display panels can be viewed from any angle without loss of image quality. Which of the following technologies do these panels use? A. TTL B. OLED C. IPS D. CCFL

ClickLock

On a Windows XP machine, which of the following settings should be configured to allow dragging of files without holding the mouse button? A. ScrollLock B. StickyKeys C. MouseKeys D. ClickLock

Fiber

On which of the following transmission media types can LC connectors be found? A. UTP B. STP C. Coaxial D. Fiber

DB-15

Please click on the exhibit button. Which of the following connector types is displayed? A. BNC B. Din-6 C. DisplayPort D. DB-15

Ensure that only one page at a time enters the printing process

Separator pads or rollers are designed to do which of the following? A. Ensure proper spacing between the fuser assembly rollers and media B. Ensure that only one page at a time enters the printing process C. Provide spacing for different media types when loaded in the same printer D. Provide even line spacing throughout the page during the printing process

Let the user know that the problem will be escalated immediately.

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response? A. Let the user know that there is no record of the initial call. B. Let the user know that the problem will be escalated immediately. C. Let the user know that the technician will be out to resolve the problem tomorrow. D. Close the initial ticket that was issued and open a new help desk ticket for the user.

Laptops

The SODIMM memory form factor is generally used in which of the following? A. Laptops B. Servers C. Desktops D. Workstations

a tape drive.

The Tower of Hanoi is MOST likely configured in a system which implements: A. a high RPM drives. B. a tape drive. C. an externally attached storage. D. a RAID configuration.

the darkest and lightest displayed output.

The contrast ratio for an LCD monitor is BEST defined as the ratio between: A. display resolution and brightness. B. power consumption and output intensity. C. power savings of a comparable CRT monitor and the LCD. D. the darkest and lightest displayed output.

Report it

The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take? A. Walk away B. Turn off the PC C. Report it D. Search for more

Disconnect power from the workstation's power supply.

The technician is installing a new video card. Which of the following actions should the technician perform prior to installation? A. Disconnect power supply from motherboard. B. Disconnect UPS from the wall's electrical outlet. C. Disconnect Power over Ethernet (PoE) cable. D. Disconnect power from the workstation's power supply.

The memory slot is defective

The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue? A. Jumper settings are incorrect B. The RAM module is defective C. The memory slot is defective D. CMOS needs to be flashed

Power supply has blown.

The user turns on the computer and hears a popping sound and detects a burning smell. The system will not power on. Which of the following is the MOST likely problem? A. Power supply has blown. B. CPU fan is faulty. C. Motherboard has overheated and shutdown. D. UPS has been tripped.

Heat sink

Thermal paste is used with which of the following components? A. Fan B. Heat sink C. Motherboard D. RAM

WAN

Three locations in the same company are connected with routers to a private T-1 point-to-point line. The sites have their own dedicated private subnets but can route to each other. Which of the following networks is described in this scenario? A. PAN B. WAN C. LAN D. MAN

HTTPS

Traffic coming across port 443 is for which of the following protocols? A. SFTP B. FTP C. HTTP D. HTTPS

DNS server IP address Gateway IP address

Turning off DHCP on a SOHO wireless router will require manual entry of which of the following workstation settings? (Select TWO). A. HOSTS file IP addresses B. HIPS server IP address C. Proxy server IP address D. DNS server IP address E. Gateway IP address

USB 3.0

USB 2.0 and which of the following ports share the same connector? A. Micro USB 2.0 B. Mini USB 2.0 C. Micro USB 3.0 D. USB 3.0

802.11b

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz? A. 802.11a B. 802.11b C. 802.11g D. 802.11n

DEFRAG

Users in an office routinely work with large graphics files. Which of the following preventive maintenance tools can assist in maintaining system performance? A. FPROT B. DEFRAG C. CHKDSK D. SFC

"A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user? A. "If you read the entire notice screen it clearly states that you should click continue. Did you read the entire notice?" B. "Since video takes a large amount of bandwidth, management has implemented a policy to limit what each user can download and watch." C. "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message." D. "Are these video clips work related? What specific website are you trying to download the videos from?"

System Restore

A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program? A. Safe Mode B. Automated System Recovery C. Last Known Good Configuration D. System Restore

Check that the wireless radio is not turned off

A user has a laptop and is trying to connect to a wireless network but is unable to see any SSIDs. Which of the following would be the FIRST thing that the technician should do? A. Connect the laptop to a wired connection B. Reboot the nearest access point C. Try to connect another device D. Check that the wireless radio is not turned off

Battery

A user has a laptop on a docking station that is used as a primary workstation. Whenever the user undocks the laptop to go to a meeting, the laptop powers off after only a few minutes. Which of the following should the technician MOST likely replace? A. Motherboard B. Battery C. Docking station D. Display

RAM

A user has a virtual machine that is running slowly and needs to increase performance. Which of the following components, when upgraded, would have the MOST significant impact? A. RAM B. Video card C. Optical drive D. Cooling

AC adapter

A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

An incorrect media type is being used in the printer

A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue? A. Print jobs are formatted incorrectly for the new media B. The heating element needs to be cleaned or replaced C. The user did not reset the printer after installing the media D. An incorrect media type is being used in the printer

Riser card

A user has requested a technician to upgrade a small form factor open source PC to facilitate video capture. Which of the following should be used? A. IDE sound card B. PCIe video card C. Riser card D. PS/2 adapter

7.1 sound card High-end video card

A user is asking for recommendations on building a PC that will primarily be used for gaming. Which of the following should the technician recommend? (Select TWO). A. 7.1 sound card B. CAD video card C. Virtualization support D. Thunderbolt expansion cards E. RAID controller F. High-end video card

Test the theory to determine cause

A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT? A. Establish a plan of action to resolve the problem B. Implement the solution C. Test the theory to determine cause D. Verify full system functionality

Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties

A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access? A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile

Replace the fuser.

A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem? A. Replace the printer ribbon. B. Replace the pickup assembly. C. Replace the fuser. D. Replace the print head.

Lightning

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements? A. MicroUSB B. Molex C. MiniUSB D. Lightning

Update the print drivers

A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue? A. Update the language drivers B. Connect to the printer using Bluetooth C. Update the print drivers D. Connect to the printer using the wireless LAN connection

MIDI

A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to communicate with the PC. Which of the following features should the user look for on a piano keyboard to BEST facilitate this? A. MIDI B. USB C. TCP D. HDMI

Inform a supervisor or management.

A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST? A. Inform a supervisor or management. B. Disable network access for the user. C. Search the workstation for evidence. D. Call the authorities to question the user.

Clarify the user's statements

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user? A. Agree with the user's complaints B. Clarify the user's statements C. Minimize the user's criticism D. Shadow the other technician on the next repair

Enable QoS

A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue? A. Disable SSID broadcast B. Setup UPnP C. Enable QoS D. Configure DMZ

Rollers

A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem? A. Fuser B. Paper exit path C. Rollers D. Scanner assembly

Phishing

A user received an email from their bank asking them to login and verify their personal information. The user complies and fills in the requested information. Days later the user notices their checking account is empty. This is a result of which of the following? A. Spam B. Phishing C. Adware D. A Trojan

defrag

A user reports a long delay when attempting to open a large, often used database file on the local drive. Which of the following tools would MOST likely be used to resolve this issue? A. defrag B. system restore C. sfc D. diskpart

Report the activity to management

A user reports a number of inappropriate files appearing and disappearing from their computer. The technician identifies a program running that would appear to be the source of the rogue data. Which of the following should the technician do NEXT? A. Discover where the files originate B. Report the activity to management C. Preserve the inappropriate files D. Document the result of the service call

Worn feed rollers

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following would be the MOST likely reason? A. Poor paper quality B. Incorrect paper size C. Defective duplexer D. Worn feed rollers

DC jack

A user reports that a laptop is turning on but the battery is not charging and the laptop power icon indicates it is not plugged in. The user inspects the power adapter; the green light is on and plugged into the laptop. Which of the following is the MOST likely cause of the issue? A. DC jack B. CMOS battery C. LCD inverter D. Faulty battery

Memory failure

A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause? A. Video adapter failure B. Memory failure C. Power supply failure D. CPU failure

Device Manager

A user reports that all printouts to a locally attached printer show only garbled characters. Which of the following tools should a technician use to troubleshoot the issue? A. Programs and Features B. Performance Monitor C. System Configuration D. Device Manager

Some pins on the print head are damaged.

A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue? A. The platen roller is damaged and needs to be replaced. B. The paper is improperly installed and not being fed as required. C. Some pins on the print head are damaged. D. The print jobs being submitted are not properly formatted.

Print head

A user reports that an impact printer seems to be skipping characters or printing incomplete characters. Which of the following is the MOST likely cause? A. Toner cartridge B. Print ribbon C. Print head D. Ink cartridge

The fuser is not functioning properly.

A user reports that every time a document is printed to a laser printer, the document lettering smudges, making it unreadable. Which of the following is the cause? A. The print server is receiving error codes. B. The toner cartridge is leaking. C. The fuser is not functioning properly. D. The ink has not fully dried.

Adjust configurations/settings

A user reports that the mobile device in use has a very dim display. Which of the following is a possible solution for this issue? A. Perform a soft reset B. Adjust configurations/settings C. Reinstall the OS D. Replace the power cord

Not enough memory

A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue? A. Failed Operating System B. Faulty mouse C. Faulty CPU D. Not enough memory

The UPS battery is not charged.

A user reports that their UPS is making a loud beeping sound. Which of the following would cause this problem? A. The UPS is overcharged. B. Incorrect wattage on the power supply. C. The UPS battery is not charged. D. The UPS is in power management mode.

Ask the user diagnostic questions

A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST? A. Run the hard disk manufacturer's diagnostic program B. Re-image the drive C. Replace the hard drive and load Windows D. Ask the user diagnostic questions

Check for a disable switch

A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step? A. Plug in USB keyboard B. Check for a disable switch C. Contact the laptop manufacturer D. Plug in a USB mouse

Check if the laptop is now on battery power.

A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST? A. Plug in an external monitor to test the video card. B. Run a check disk scan to verify there is no corruption. C. Check if the laptop is now on battery power. D. Have the LCD screen replaced with a known good screen.

Fn key

A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? A. In the Device Manager of the operating system B. In the BIOS C. Fn key D. In the video display drivers

The print server does not have network connectivity.

A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause? A. The print server does not have network connectivity. B. The ISP service is currently not available. C. The user's print drivers are corrupted. D. The printer is low on toner.

Replace monitor.

A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue? A. Replace monitor. B. Replace video card. C. Replace video cable. D. Replace power supply.

Docking station

A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user's requirements? A. Digitizer B. Thunderbolt C. Docking station D. Desktop mode

Perform device pairing

A user wants to connect a set of Bluetooth speakers to a laptop. Which of the following should be done to enable the laptop to play through the speakers? A. Update the BIOS B. Perform device pairing C. Update sound drivers D. Turn off built-in sound card

15,000 rpm SATA

A user wants to convert their current computer into an audio/video editing workstation by upgrading components. They want to start by upgrading the hard drive. Which of the following hard drives should be chosen to maximize read/write speed? A. Zip drive B. 15,000 rpm SATA C. 7,200 rpm IDE D. USB flash

Dxdiag

A user wants to install a new game and needs to make sure the proper version of DirectX is installed. Which of the following is the BEST way to check for the DirectX version? A. REGEDIT B. services.msc C. Dxdiag D. msconfig

Use MAC filtering

A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access? A. Turn off DHCP B. Use MAC filtering C. Disable DMZ D. Turn off SSID broadcasting

Tethering

A user wants to share access to the Internet from a smartphone to another mobile device. Which of the following Internet connection types should be used? A. Bluetooth B. IR C. Tethering D. DSL

CD-R

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB? A. USB drive B. DVD-R C. Blu-Ray D. CD-R

Ensure familiarity and compliance with all relevant local regulations

A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal? A. Break the glass in the CRT in a controlled environment to prevent injury B. Discharge all capacitors in the CRT and remove them before disposal C. Ensure familiarity and compliance with all relevant local regulations D. Ensure that the monitor is no longer working and repair if possible

Plug the phone into a known good charger

A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem? A. Plug the phone into a known good charger B. Remove and reseat the battery C. Replace the screen glass assembly D. Replace the battery and charge the phone

Backlight failure

A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause? A. Battery failure B. Bulb failure C. Display driver is corrupted D. Backlight failure

ipconfig /release ipconfig /renew

A user, Ann, logs in to her computer and receives an error that states "this IP address is already in use". All computers are assigned dynamic IP addresses. When following best practices, which of the following commands should the technician run? (Select TWO). A. ipconfig B. ipconfig /release C. ipconfig /flushdns D. ipconfig /renew E. ipconfig /? F. ipconfig /all

Punchdown

A user, Anne, is moving to a new cubicle and needs to have her analog desk phone switched to a new location. Which of the following tools are required for a technician to make this switch in the network closet? A. Multimeter B. Punchdown C. Cable tester D. Crimper

Dead pixels

A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue? A. Distorted image B. Dead pixels C. Pixelation D. Incorrect color palette

IP address conflict

A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue? A. Slow transfer speeds B. IP address conflict C. Incorrect gateway D. Packet collisions

Chain of custody

After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case manager. Which of the following is this an example of? A. Evidence preservation B. Process documentation C. Due process D. Chain of custody

Resolution

After a technician installs a video card, which of the following should the technician configure NEXT? A. Resolution B. Colors C. Dots per inch D. Refresh rate

The antenna connector was not reconnected.

After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause? A. The wireless switch was damaged during the display installation. B. The network card has failed. C. The new display is interfering with the wireless signal. D. The antenna connector was not reconnected.

Scan in program codes

After installing a bar code reader, which of the following is commonly done to configure the reader? A. Scan in program codes B. Enable the code reader in the BIOS C. Use Device Manager to enable I/R ports D. Adjust jumper switches

Port forwarding

After installing a new wireless router in a home office, a user's remote clients have lost the ability to access the FTP server on the user's home office LAN. Which of the following features in the router MUST be configured before the clients can regain secure access? A. QoS B. Port triggering C. Port forwarding D. MAC filtering

Scan the bar code on the reader's cradle.

After plugging in and installing drivers for a wireless bar code reader, which of the following is the LAST step needed to configure the device? A. Install an inventory tracking application. B. Scan the bar code on the reader's cradle. C. Enable the device in Device Manager. D. Remove any temporary device drivers.

alignment.

After print head replacement on a printer, it needs: A. alignment. B. lubrication. C. cleaning. D. driver reinstallation.

Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take? A. Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner. B. Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time. C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager. D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.

The PS/2 connectors are switched

After setting up a new computer, a user states that the mouse and keyboard will not work. Which of the following is the MOST likely reason? A. The network cable is disconnected B. The PS/2 connectors are switched C. The USB connectors are switched D. The hard drive is unplugged

The technician has not properly seated the RAM.

After upgrading a customer's motherboard and CPU, the PC will not boot. The technician can hear a single long beep lasting 4-5 seconds. This beep repeats until the unit is powered off. Which of the following is the MOST likely cause of this alarm? A. The technician has shorted out the motherboard. B. The technician has not properly seated the RAM. C. The technician has not connected the keyboard. D. The power supply is insufficient for the upgrade.

Create a positive pressure air flow with filtered intakes and unfiltered exhausts

An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario? A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

The system has a fragmented hard drive.

An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active? A. The system has a fragmented hard drive. B. The drive interface needs to be changed. C. The user has too many documents on the hard drive. D. The system page file has an issue.

Powerful processor, high-end graphics card, and maximum RAM

An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end user? A. Powerful processor, high-end graphics card, and maximum RAM B. File streaming, printer sharing, and a RAID array C. Surround sound audio, compact form factor, HDMI output D. Processor and RAM that meets minimum Windows requirements

USB 3.0

An operating system running from a portable flash drive needs fast read/write speeds. Which of the following technologies is BEST suited to support this? A. SATA3 B. FireWire 800 C. USB 3.0 D. eSATA

Android devices use open source operating systems.

Android smartphones are typically different from other smartphone devices in that: A. Android devices use apps that are more secure than other devices. B. Android devices use open source operating systems. C. Android devices can only operate with a proprietary operating system. D. Android devices can receive apps from different sources.

Verify WiFi is enabled

Ann, a business traveler, calls her company's help desk reporting that she cannot connect to the hotel's Internet. Which of the following is the FIRST troubleshooting step the help desk technician should advise? A. Verify WiFi is enabled B. Check the proxy settings C. Contact the hotel's front desk D. Boot into Safe Mode

Tape

Ann, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media types would BEST meet Ann's request? A. Tape B. DVD C. Floppy D. SSD

Connecting the laptop's VGA output to the television's VGA input

Ann, a home user, would like to connect her laptop display to her home HD television. Which of the following is the BEST solution? A. Connecting the laptop's VGA output to an HDMI adaptor B. Connecting the laptop's VGA output to the television's VGA input C. Connecting the laptop's USB output to the HD television's HDMI adaptor D. Connecting the laptop's USB output to the television's USB input

Channel change

Ann, a small business client, requests a secure SOHO wireless network setup. Ann wants to minimize interference as much as possible from the surrounding businesses yet needs the flexibility for her guests to access the network when authorized. Which of the following would be a feasible solution for Ann? A. SSID broadcast off B. No wireless password C. Channel change D. MAC filtering

USB

Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann's need for multiple devices? A. Parallel B. USB C. FireWire D. Bluetooth

Use a rubberized floor cord cover.

Ann, a user, has moved the orientation of her desk and now has to arrange the power and network cables, which are unable to be run along the baseboard. Which of the following would be the safest and most practical approach? A. Purchase a small throw rug. B. Use a rubberized floor cord cover. C. Secure with ISO compliant duct tape. D. Install a raised floor system.

Install the manufacturer's drivers for the OS.

Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device? A. The operating system must be upgraded to Windows Ultimate. B. Flash the system's motherboard CMOS. C. Upgrade to the latest Windows Media Player. D. Install the manufacturer's drivers for the OS.

Port forwarding

Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured? A. Channels B. DHCP C. Port forwarding D. Firmware

EEPROM

BIOS upgrades are generally flashed directly onto which chip that sits on the motherboard of a PC? A. Northbridge controller B. VRAM C. EEPROM D. CMOS Battery

Disconnect power from the PC.

Before beginning hardware repair work on a PC, which of the following is the FIRST step? A. Install an uninterruptible power supply (UPS). B. Disconnect power from the PC. C. Ensure all Windows updates have been installed. D. Degauss the monitor.

The capability of error correction

ECC memory offers which advantage over non-ECC memory? A. Less energy consumption B. The capability of error correction C. More efficient core communication D. Broader BUS throughput

NAT

An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following should be enabled? A. NAT B. WPS C. MAC filtering D. Port forwarding

Turn SSID broadcast off

An administrator wants to prevent people outside of the building from accessing a new wireless router. Which of the following is the LEAST labor intensive method to use while setting up new workstations? A. Turn SSID broadcast off B. Use wireless encryption C. Institute MAC filtering D. Setup static IP addresses

The laptop is picking up another router with default settings.

Joe, a home user, reports that on occasion he cannot print from his laptop to his wireless printer. The problem seems to occur only when Joe is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Joe's router is using the default SSID with no encryption. Which of the following could be the issue? A. The printer drivers need to be updated on the laptop. B. The wireless printer does not have wake on LAN set properly. C. The laptop is picking up another router with default settings. D. The wireless network needs to have encryption turned on in order to print.

802.11a - 54MBps 802.11b - 11Mbps 802.11g - 54Mbps 802.11n - 600Mbps

Drag and drop the following speeds to the appropriate wireless standard.

A count of available RAM The presence of a functioning CPU

During a POST, which of the following is being checked? (Select TWO). A. A count of available RAM B. The presence of a functioning CPU C. The presence of unknown peripherals D. Integrity of system files E. Network connectivity

Report to the proper channel

During a presentation, a client removes confidential proposal materials from the presenter's laptop via an IR connection. This behavior is expressly prohibited by the company. The client's location in the audience is immediately identified. Which of the following should the technician do NEXT? A. Track the evidence B. Report to the proper channel C. Identify the information compromised D. Document the security breach

Fuser assembly

In a laser printer, which of the following components uses heat to apply the toner onto the page? A. Fuser assembly B. Pickup roller C. Transfer roller D. Imaging drum

Size of the expansion slot

In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate? A. Size of the memory allocation B. Size of the expansion slot C. The IEEE specification that it originated from D. Number of available communication channels

With the customer's permission, for backup purposes

In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data? A. If the technician determines it necessary, for backup purposes B. It is never appropriate to copy a customer's data C. If the content is public knowledge D. With the customer's permission, for backup purposes

Solid State Drive

Joe, a client, wants to purchase a new hard drive to replace the boot drive in his workstation. Joe wants the fastest performance for the new boot drive. Which of the following drive types should be selected? A. SCSI Drive B. 7200 RPM SATA C. 10K RPM SATA D. Solid State Drive

Dual voltage options

Joe, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains? A. Dual voltage options B. UPS C. Inverter D. Micro-ATX connector